Qureos Mentor

<div><div>ADP is hiring a Client Support Specialist.
<ul><li>Are you ready to join a company offering career advancement opportunities throughout your career journey?
</li><li>Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
</li><li>Are you looking for an inclusive environment with a culture of collaboration and belonging?
</li></ul>If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change - your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO:
Responsibilities
What you can expect on a typical day:
Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP's products/technology. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes.
Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE:
Required Qualifications
<ul><li>3 - 5 years of experience working in client service/customer service environment or systems integration environment.
</li><li>You can work overtime hours during peak seasons.
</li></ul>A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
<ul><li>Experience noted above OR
</li><li>Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
.
</li></ul></div>Bilingual (English/Spanish) preferred
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
<ul><li>Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
</li><li>Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
</li><li>Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
</li><li>Continuously learn through ongoing training, development, and mentorship opportunities.
</li><li>Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
</li><li>Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
</li><li>Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
</li><li>Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
</li></ul>What are you waiting for? Apply now! 

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Client Support Specialist

<div><div>ADP is hiring a Relationship Life Cycle Consultant the candidate must reside in Atlanta or Alpharetta area.
<ul><li>Do you love being in front of a crowd?</li>
<li>Are you a strategic thinker?</li>
<li>Do you think benefits are fun?</li>
</ul>Well, this may be the role for you. Ready to make your mark?
As a Relationship Life Cycle Consultant, you will work to strengthen the connection with clients through service and consultation around benefit education strategies. F
For your assigned book of business, you will understand clients' needs regarding benefits and strategically drive results to increase benefit participation, client experience, employee retention, and employee engagement.
Your day-to-day will be spent building relationships with key internal and external stakeholders for each client and their employees to drive year-round benefit education. In this position, you will ensure service excellence and improve client relationships, including client satisfaction and experience. You must effectively maintain, build, and manage client relationships at all levels to ensure clients achieve their benefit strategies utilizing ADP's Human Capital Management tools and services. You will work closely with clients and their employees to optimize the utilization of their plan benefits and bring consultation to complex benefit strategies and initiatives. You will need strong partnerships with Sales, Brokers, Implementation, HR, and the Operations organization to resolve escalated and complex benefit issues. You will implement your benefit strategies through virtual, onsite, or recorded benefit presentations to each client. Travel will be required to support client visits and strengthen relationships.
To thrive in this role, you must build rapport, establish trust, develop strategies and shine with professionalism. Through onsite and virtual connections, you will help analyze benefit trends within each client and develop education strategies to assist employees in maximizing their plan and carrier resources. As a result, your client satisfaction scores make you proud. While our team's culture promotes a healthy dose of fun and high engagement, a fast-paced environment should not scare you. Not only can you find a career here, but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
<ul><li>You will design and execute benefit strategies and communication year-round to an assigned client base, reviewing strategies to drive plan participation and retention.</li>
<li>You will conduct worksite benefit meetings for groups of new hires, quarterly wellness meetings to review carrier value-add information and resources, spending accounts education, year-end onboarding meetings, open enrollment meetings, and more.</li>
<li>You will manage relationships with internal and external stakeholders, focusing on benefit strategies related to worksite employee enrollment in the plan.</li>
<li>You will continually upgrade your knowledge and skills in benefits, including attending training sessions and becoming a benefit subject matter expert.</li>
<li>You adhere to a daily schedule to manage your meetings, calls, partner connections, etc.</li>
</ul>TO SUCCEED IN THIS ROLE: Requirements
<ul><li>You have five years of client service or client relationship management experience in a fast-paced service environment.</li>
<li>You have experience in benefits.</li>
You excel at presentations <li>- keeping large audiences engaged and attentive as you present.</li>
<li>You're a strategic thinker and have demonstrated the ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives.</li>
<li>You can travel to support client visits and strengthen relationships.</li>
</ul>A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
<ul><li>Experience noted above OR</li>
<li>Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.</li>
</ul></div><div>BONUS POINTS FOR THESE: Preferred Qualifications
<ul><li>Progressive management experience in consulting or large corporate environments.</li>
<li>Experience with multiple larger complex clients or advisor relationships and dealing with a broad range of benefits or HR equivalent-related areas at senior levels of organizations.</li>
</ul>YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
<ul><li>Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.</li>
<li>Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.</li>
<li>Grow your career in an agile, dynamic environment with plenty of opportunities to progress.</li>
<li>Continuously learn through ongoing training, development, and mentorship opportunities.</li>
<li>Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.</li>
<li>Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.</li>
<li>Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.</li>
<li>Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.</li>
</ul>What are you waiting for? Apply today!
</div><div>Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days &amp; Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $0.00 - $0.00 / Year* 
 
<ul><li>Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.</li></ul> 
</div>A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Relationship Life Cycle Consultant

<div>ADP is hiring a Senior Director, Product Development.
Are you inspired by transformation and making an impact on the lives of millions of people every day, even when it&rsquo;s messy?
Are you empathic to client needs, your team, and internal partners to drive success while making hard calls and bold moves?
Are you a technologist first and foremost who approaches every problem wearing that hat while championing development creativity and building diverse, engaged teams?
Well, this may be the role for you. Ready to make your mark?
In this role, you will be responsible for the success of the product development teams supporting ADP&rsquo;s Pi platform and country-specific policy solutions. This portfolio is focused on developing policies and downstream capabilities that enable ADP to bring Spain, the Netherlands, and Ireland to market, with planned expansion into additional countries.
You will lead a globally distributed organization spanning approximately 50 engineers across four engineering managers and key individual contributors. Working closely with product managers, architects, developers, user experience experts, clients, and business leaders, you will establish the strategic product and technology foundation required to scale internationally while maintaining exceptional product quality.
This role includes a dotted-line partnership with the Pi team in the United States, requiring close collaboration with global stakeholders to align roadmaps, development priorities, and delivery objectives. You will be responsible for balancing deep country-specific customization requirements with opportunities for standardization and reuse, maximizing efficiency while ensuring local market needs are met.
Your day-to-day will focus on product delivery, innovation, and organizational leadership. You will partner with engineers, architects, product managers, and business stakeholders to deliver scalable, elegant solutions that create seamless client experiences. You will work across Product, Sales, Implementation, Client Services, and Technology teams to ensure successful market launches, operational excellence, and long-term client satisfaction.
Success in this role requires a leader who can build sustainable, high-performing teams, secure critical institutional knowledge, identify synergies across platforms and ecosystems, and leverage emerging AI technologies to improve quality, increase development velocity, and accelerate delivery.
WHAT YOU&rsquo;LL DO
Global Leadership
Lead and inspire a globally distributed organization of approximately 50 engineers across multiple continents through four engineering managers and key individual contributors. Foster a culture of collaboration, accountability, innovation, and continuous improvement while ensuring effective communication across geographies and time zones.
Product and Platform Ownership
Operate with an ownership mindset, driving the successful delivery of country-specific policy solutions and platform capabilities. Ensure products remain scalable, maintainable, and aligned with broader enterprise objectives while supporting 24/7 operational excellence.
Revenue and Market Expansion
Support ADP&rsquo;s growth strategy by delivering technology solutions that enable successful market entry and expansion. Partner with business leaders to ensure product investments align with revenue opportunities and long-term business objectives.
Build Teams That Thrive
Develop, mentor, and retain high-performing engineering leaders and individual contributors. Establish a sustainable organizational model capable of flexing capacity based on business priorities and project demands. Promote continuous learning and career development while building the next generation of technical leaders.
Knowledge Management and Sustainability
Drive initiatives to embed critical business and technical knowledge across teams, reducing dependency risks and ensuring continuity. Create processes and structures that preserve organizational expertise and prevent future knowledge gaps.
Innovation and AI Enablement
Champion the adoption of AI and emerging technologies to improve software quality, enhance developer productivity, accelerate delivery timelines, and optimize operational efficiency across the development lifecycle.
Communication and Influence
Demonstrate executive presence through effective communication with senior leadership, global stakeholders, clients, and cross-functional partners. Drive alignment across organizations and successfully lead teams through change and transformation.
TO SUCCEED IN THIS ROLE:
<ul><li>Leadership experience in software engineering, platform development, or related technology disciplines.
</li><li>Proven experience leading large, globally distributed technology organizations across multiple continents.
</li><li>Experience managing organizations of approximately 50+ engineers through multiple layers of leadership.
</li><li>Strong track record balancing localized market requirements with platform standardization and development efficiency.
</li><li>Experience working within matrixed organizations and dotted-line reporting structures across global teams.
</li><li>Demonstrated ability to identify and unlock synergies across products, platforms, and ecosystems.
</li><li>Exceptional leadership, mentoring, and talent development capabilities.
</li><li>Experience building sustainable teams and scalable operating models.
</li><li>Expertise in knowledge management, succession planning, and organizational resilience.
</li><li>Strong strategic thinking, execution, and stakeholder management skills.
</li><li>Experience leveraging AI and modern development technologies to improve quality, productivity, and delivery outcomes.
</li></ul>What are you waiting for? Apply today!
Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA )
<div><div><div><div><div><div><div><div><div><div><div>#LI-SC4</div>
</div></div></div></div></div></div></div></div></div></div><div></div>A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Director, Product Development (EMEA)

<div>ADP is hiring a Bilingual Client Service &amp; Product Support Specialist! This position is hybrid; working in the office 3 days a week and 2 days from home.
Well, this may be the role for you. Ready to make your mark?
In this role, the Support Specialist will be responsible for providing enterprise level support to clients and workers via live chat, email and phone channels. You will act as a first point of contact for clients and workers and help triage and strategize to answer questions related to the WorkMarket platform.
We are looking for someone with a curiosity for technology, a passion for service, a problem solver, an active listener and goal oriented. You must be a relationship builder, organized and communicate clearly while thinking outside the box to help resolve matters efficiently and effectively.
A LITTLE ABOUT ADP:
WorkMarket by ADP is the leading platform for Freelance Workforce Management. Our cloud-based Freelance Management System (FMS) allows businesses to organize, manage, and pay their freelance workforce efficiently and compliantly. Our team is passionate about redefining the labor model for the 21st century and creating the best solutions for our customers.
At WorkMarket, by ADP, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
WHAT YOU&rsquo;LL DO:
What you can expect on a typical day
Provide Enterprise Level Support. You will provide platform support to clients and workers by answering feature related questions and collaborate with the Customer Support team triage and address immediate technical support questions.
Prioritize. You will drive resolution on escalated customer issues and work with our product team to provide additional visibility into common questions and issues to continuously evolve the client and worker platform experience.
Problem Solve. Resolve product or service issues by clarifying the customers&rsquo; complaint or concern; determine the cause of the problem; selecting and explaining the best solutions to solve the problem; expediting correcting or adjustments with following up to ensure resolution.
TO SUCCEED IN THIS ROLE:
<ul><li>Positive Self-Starter. You are a highly motivated and resourceful individual who has a dedication to providing world-class support by exceeding expectations through each interaction with WorkMarket users.</li>
<li>Problem Solver. The ideal candidate is a fiercely loyal advocate for our users, a creative problem solver and a collaborative team member. This person must be energized by working with people, while still being able to work independently in a fast paced environment with the most important component of empathy added where needed to resolve issues.</li>
<li>Time Management You have excellent time management skills and can multitask to accomplish various goals simultaneously within a team setting.</li>
<li>Curiosity for Technology You have experience with or a curiosity for technology and jump in to find a work around or resolution to an issue. The ideal candidate thrives &lsquo;in the grey&rsquo; where process is regularly iterated based on the GTM nature of the product</li>
</ul>EXPERIENCE THAT WILL SET YOU UP FOR SUCCESS:
A college degree is great but not required. What&rsquo;s more important is having the skills to do the job. If you don&rsquo;t have a college degree, other acceptable experience could include:
<ul><li>Fluent in both English and Spanish.</li>
<li>2-5 years of customer service experience with demonstrated abilities to execute and de-escalate situations.</li>
<li>The ability to be receptive to constructive critique and have excellent communication and leadership skills with exceptional time management skills</li>
<li>Solid computer skills and ability to troubleshoot and provide remote technical assistance to users where needed</li>
<li>Experience working with Zendesk, JIRA, Google applications, Office and other industry standard applications are a plus</li>
</ul>To thrive in this role, you must be comfortable working in a call center environment as part of a structured day. Our solution center is open from 8am-7pm so flexibility to work a shift within that timeframe is needed.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
<ul><li>Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.</li>
<li>Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.</li>
<li>Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.</li>
<li>Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.</li>
<li>Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.</li>
<li>Balance work and life. Resources and flexibility to more easily integrate your work and your life.</li>
<li>Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.</li>
<li>Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
</li><li>Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
</li></ul>Bonus points for these:
<ul><li>Customer service experience in a Saas environment</li>
<li>Contact center experience</li>
<li>Technically proficient</li>
</ul>A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Bilingual Client Svc & Product Supt Specialist/Technical Support

<div>ADP is hiring a Service Delivery Consultant II.
<ul><li>Do you get a crazy amount of joy being able uncover and deliver creative solutions to complex problems?</li>
<li>Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness?</li>
<li>Do you thrive in a collaborative, forward thinking technical support environment?</li>
</ul>Yes? We had a feeling this could be a perfect match. Don't just take our word for it... read on and see for yourself!
In this role, you will be relied upon as a subject matter expert in all things Autopay/Mainframe first and foremost however, you will also serve as a primary support liaison between COS, internal partners and clients, providing application, and technical support for all versions of ADP's product offerings all while delivering &ldquo;first class&rdquo; service to your clients. You carry the weight of ADP&rsquo;s service reputation and client satisfaction in your hands.
If you don&rsquo;t like monotony, keep reading! While there will be similarities in the solutions you propose and own, every day will be different because the questions you receive will vary across your client accounts, as will the solutions you provide. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training and 1-on-1 mentorship process will help to set you up for success!
To thrive in this role, you must preferably have working knowledge of Autopay. You will quickly adapt to technically challenging, sometimes ambiguous situations, but will also think like a teacher with a drive to collaborate with your internal payroll teams, helping them to understand complex, technical situations in a high level, educational way that they can understand. You will also have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our internal teams and our clients to understand and take action on. As a result, the collaborative partnerships that you develop and your ongoing commitment to learning and resolving issues will flourish. Pace should not scare you nor should you shy away from multi-tasking.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We&rsquo;ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc&reg; Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
WHAT YOU'LL DO: Responsibilities
<ul><li>Your primary role is to provide technical support and assistance to our Managed Payroll Teams, Clients, Relationship/Success Management, Implementation, and COS Shared Services groups.</li>
<li>You&rsquo;ll resolve client application questions or problems in the area of system set up, product functionality, security set-up, workflow and product enhancements in addition to other service issues in the complex arena of payroll and HR.</li>
<li>You&rsquo;ll use your knowledge and/or expertise of tools including; Autopay, PTCS, MR2000, PMEI, iServ, PMF, CEH, Siebel CRM, Enterprise, Vantage, ADPR, iProducts, and SMS/Netsecure to creatively resolve a miriad of possible escalations/issues.</li>
<li>Provide mentorship to the Service Delivery Consultants I &amp; IIs.</li>
<li>Collaborating with multiple departments to better service our clients.</li>
</ul>TO SUCCEED IN THIS ROLE: Requirements
<ul><li>At least 1-2 years of experience in a customer service environment.</li>
<li>Working knowledge of Autopay/Mainframe is a plus.</li>
</ul>A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
BONUS POINTS FOR THESE: Preferred Qualifications
<ul><li>The ability to provide support for product / application issues and assigned ADP software and applications.</li>
<li>The ability to analyze conditions and errors as they relate to the client or database platform and provide resolution paths.</li>
<li>Product knowledge including but not limited to: Vantage, Enterprise (Versions 5 and 6), MyADP, and SMS/Netsecure.</li>
</ul>A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Service Delivery Consultant

<div>ADP is hiring Implementation Specialists for client onboarding. This is a hybrid position working 3 days in the office and 2 days at home each week.
<ul><li>Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?</li>
<li>Do you want to continuously learn through ongoing training, development, and mentorship opportunities?</li>
<li>Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?</li>
</ul>If so, this may be an opportunity for you. Read on and decide for yourself.
As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long-term success with ADP. Even more, you'll make an immediate impact once ADP's services are delivered on the day-to-day lives of your clients' employees - from paychecks to health benefits and beyond.
You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services. Still, every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique needs. This will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
<ul><li>Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease.</li>
<li>Implement ADP Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.</li>
<li>Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
</li><li>Multi-Task &amp; Communicate. You will work on multiple time-sensitive follow-ups / projects at the same time. You will share essential information with clients and internal teams.</li>
<li>You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.</li>
</ul>TO SUCCEED IN THIS ROLE: Required Qualifications
<ul><li>Prior experience is not required; we will train you to be successful!</li>
<li>You can work overtime hours during peak seasons</li>
<li>Bilingual in English and Spanish is a plus!</li>
</ul><div>YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:
<ul><li>Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.</li>
<li>Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
</li><li>Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
</li><li>Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
</li><li>Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.</li>
</ul>What are you waiting for? Apply now!
#LI-Hybrid
$17.50 / hour
</div>A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Implementation Specialist I / Client Onboarding

<div><div>ADP is hiring an Associate Client Support Consultant.
<ul><li>Are you ready to join a company offering career advancement opportunities throughout your career journey?
</li><li>Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
</li><li>Are you looking for an inclusive environment with a culture of collaboration and belonging?
</li></ul>If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change - your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
<div>Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
</div><div></div><div>Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
</div><div></div><div>Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
</div>TO SUCCEED IN THIS ROLE: Required Qualifications
<ul><li>At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
</li><li>You can work overtime hours during peak seasons.
</li></ul>A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
<ul><li>Experience noted above, OR
</li><li>Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.</li>
</ul></div>YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
<ul><li>Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
</li><li>Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
</li><li>Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
</li><li>Continuously learn through ongoing training, development, and mentorship opportunities.
</li><li>Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
</li><li>Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
</li><li>Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
</li><li>Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
</li></ul>What are you waiting for? Apply now!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion &amp; Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP&rsquo;s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP&rsquo;s culture and our full set of values.</div>

Associate Client Support Consultant

Join ADP and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ADP