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Advanced Automation Consulting

This position is on-site, M-F, in Boiling Springs, SC.AAC is seeking a motivated and eager IT professional to join a client in the Spartanburg, SC area as a Triage Technical Support Specialist. This person will take phone calls, respond to emails, and create tickets related to IVR, Telecom/Phone, and other solutions for clients, working closely with pharmacy staff to assist them in achieving their goals. The Technical Support Team collaborates closely with other teams including Implementation, Marketing &amp; Sales, Success &amp; Retentions to solve customer issues and provide a superior support experience.Description of Job Duties:<ul><li>Provide customer support for incoming requests over the phone, email, and document through our Salesforce CRM System</li><li>Ask questions to determine nature of inquiry and walk customer through features, functionality, and general configuration</li><li>Troubleshooting common issues with a product or service</li><li>Provide customer with included instructions to remotely connect to their machine</li><li>Follow up with customers to ensure that inquiries have been addressed</li><li>Follow KB Articles and guidance from team members to solve customer inquiries</li><li>Configure IVR Greetings, Auto Attendant / Menu Options, and phone settings with provided training and guidance</li><li>Provide an excellent customer experience deploying quality solutions and train the pharmacy on best practices utilizing our solutions</li></ul>Required Experience and Qualifications:<ul><li>Excellent customer service skills</li><li>Ability to answer a high volume of calls and/or emails daily</li><li>Strong listening, verbal and written communication</li><li>Innovative, quick learner, and good teammate</li><li>Strong organizational skills including attention to detail and multi-tasking</li><li>Comfortable learning new tools and being creative to solve problems</li><li>Able to work in a versatile fast-paced environment</li><li>Keep up with changing healthcare and technological industry</li></ul>Preferred Skills or Experience:<ul><li>1-3 years of experience in Helpdesk / Customer Support position</li><li>Familiarity with healthcare industry</li><li>Prior experience with using a CRM System</li></ul>Job Type: Full-timePay: $15.00 - $16.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer support: 1 year (Preferred)</li></ul>Location:<ul><li>Boiling Springs, SC 29316 (Preferred)</li></ul>Work Location: In person

Triage Technical Support Specialist

Join Advanced Automation Consulting and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Advanced Automation Consulting

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Triage Technical Support Specialist