Qureos Mentor

ADVOCARE, LLC

<div>Description: 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Serve as the first point of contact for incoming patient concerns, complaints, or questions related to ENT services, appointments, billing, referrals, or general care inquiries.</li><li>
Triage incoming calls, voicemails, and messages to determine appropriate routing (e.g., clinical nurse, billing office, provider, surgical coordinator).</li><li>
Provide empathetic, patient-centered communication to patients and family members, ensuring concerns are acknowledged and addressed promptly.</li><li>
Resolve non-clinical issues directly when appropriate (e.g., scheduling conflicts, insurance questions, paperwork needs).</li><li>
Escalate clinical concerns, urgent medical symptoms, or unresolved patient complaints to the appropriate clinical or leadership team member.</li><li>
Document all patient interactions accurately in the EMR (e.g., eClinicalWorks) and track follow-up requirements.</li><li>
Maintain knowledge of ENT procedures, treatments, and pre-/post-op processes to assist patients with general non-clinical questions.</li><li>
Coordinate closely with front desk, nursing, surgical scheduling, and billing teams to ensure continuity of care and service excellence.</li><li>
Monitor patient call queues to ensure all messages are responded to in a timely manner, typically within the same business day unless otherwise clinically triaged.</li><li>
Support administrative tasks as needed, such as faxing, scanning, or assisting with referral paperwork follow-up.</li><li>
Maintain strict confidentiality and adhere to HIPAA regulations at all times.</li><li>
Report trends or repeated patient concerns to management for quality improvement discussions.</li><li>
Assisting with the verification of patient demographic information and updated insurance information.</li><li>
Prepping charts with the triage team for the following day ensuring all information is correct in patients' chart, and encounters are worked on.</li></ul>
 QualificationsPrior experience working in a healthcare practice, preferably in an ENT, surgical, or specialty care setting.Strong understanding of medical office operations and patient flow.Excellent customer service and interpersonal skills, particularly in handling sensitive or frustrated patients.Familiarity with electronic medical records (preferably eClinicalWorks or a similar EMR platform).Ability to prioritize multiple tasks and manage high-volume call situations efficiently.Strong verbal and written communication skills.Ability to remain calm, composed, and empathetic in high-pressure situations.
 
Requirements:

 Qualifications<ul><li>
Prior experience working in a healthcare practice, preferably in an ENT, surgical, or specialty care setting.</li><li>
Strong understanding of medical office operations and patient flow.</li><li>
Excellent customer service and interpersonal skills, particularly in handling sensitive or frustrated patients.</li><li>
Familiarity with electronic medical records (preferably eClinicalWorks or a similar EMR platform).</li><li>
Ability to prioritize multiple tasks and manage high-volume call situations efficiently.</li><li>
Strong verbal and written communication skills.</li><li>
Ability to remain calm, composed, and empathetic in high-pressure situations.</li></ul></div>

Triage Patient Service Representative

<div>Description:

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our team. This position is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The ideal candidate will provide exceptional customer service and maintain a professional and welcoming environment for patients, staff, and visitors.
Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Front Desk Receptionist, you&rsquo;ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.
Front Desk Receptionist Responsibilities:<ul><li>
Answer incoming calls on a multi-line telephone system with professionalism and efficiency</li><li>
Schedule and confirm patient appointments</li><li>
Transfer calls and take accurate messages according to office procedures</li><li>
Greet patients and visitors and notify the appropriate team member of their arrival</li><li>
Collect and post co-pays and communicate outstanding balances</li><li>
Check patients out and follow proper check-out protocols</li><li>
Notify the doctor when a patient cancels</li><li>
Type correspondence and office memos as directed</li><li>
Prepare charts, gather necessary paperwork, and print daily appointment schedules</li></ul>
Front Desk Receptionist Required Skills and Abilities:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to maintain professionalism, confidentiality, and diplomacy</li><li>
Strong interpersonal skills with the ability to work with diverse individuals</li><li>
Detail-oriented with strong follow-up and multitasking capabilities</li><li>
Adaptable and flexible in a fast-paced, ever-changing environment</li><li>
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)</li></ul>
Education and Experience:<ul><li>
High School Diploma or equivalent required</li><li>
Front desk or medical office experience preferred</li><li>
Familiarity with electronic medical records (EMR) is a plus</li></ul>
Benefits Available:<ul><li>
Multiple medical and prescription coverage options</li><li>
Dental and vision care plans</li><li>
Health Savings Accounts (HSAs), where applicable</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Voluntary critical illness, cancer, and accident insurance</li><li>
Voluntary hospital indemnity coverage</li><li>
Voluntary short-term and long-term disability insurance</li><li>
Voluntary term life insurance and AD&amp;D (Accidental Death &amp; Dismemberment)</li><li>
401(k) retirement savings plan</li><li>
Paid time off (PTO)</li><li>
Commuter benefits</li><li>
Group auto and homeowners insurance</li></ul>
Part-time Benefits:<ul><li>
Vision</li><li>
Flexible Spending Accounts
</li><li>MetLife Auto/Vehicle &amp; Home Insurance Discounts</li></ul>
Requirements:

Position hours:
Monday- 8:30am - 6pm
Tuesday - 1pm - close (close times vary)
Wednesday - 8:30am - 6pm
Thursday - 1pm - close (close times vary)
Friday - 8:30 am - 4pm (close time may vary) -Rotated schedule</div>

Front Desk

<div>We are seeking a skilled and compassionate Medical Assistant to join our healthcare team. The ideal candidate will provide high-quality, direct patient care and support to providers and clinical staff by performing both clinical and administrative duties in a professional and efficient manner. The ideal candidate will have a willingness to assist with front desk duties and offer administrative support.
Advocare, LLC is a physician-owned partnership of leading pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. As a Medical Assistant, you&rsquo;ll be an integral member of a forward-thinking clinical team dedicated to delivering exceptional patient care and service in a dynamic healthcare environment.
Medical Assistant Essential Functions:<ul><li>
Perform a wide range of administrative and clinical tasks, including obtaining and documenting patient medical histories, answering and directing phone calls, and ensuring completion of all necessary forms</li><li>
Maintain medical supply inventory and perform basic preventive maintenance on equipment to ensure proper operation</li></ul>
Prepare patients for examinations by conducting preliminary physical assessments, taking vital signs, and summarizing patient history for providers<ul><li>
Set up and maintain clean, organized treatment rooms for clinical examinations</li><li>
Communicate physician instructions to patients and answer basic questions regarding treatment and care</li><li>
Provide compassionate support and assistance to patients and their families throughout their visit</li><li>
Ensure strict compliance with healthcare regulations and standards, including HIPAA and OSHA</li><li>
Assist providers, clinical staff, and other team members as needed</li><li>
Perform other duties and responsibilities as assigned to support overall clinic operations</li></ul>
Medical Assistant Required Skills/Abilities:<ul><li>
Solid understanding of medical procedures, administrative workflows, and organizational policies</li><li>
Strong interpersonal skills with the ability to communicate clearly and professionally</li><li>
Proficient in a variety of administrative tasks, including scheduling, documentation, and records management</li><li>
Highly organized and detail-oriented, with the ability to take initiative and demonstrate leadership when needed</li><li>
Familiarity with medical terminology and electronic health record (EHR) systems</li><li>
Excellent verbal communication skills and the ability to express ideas effectively</li><li>
Proven ability to handle sensitive and confidential information with discretion</li><li>
Adaptable and able to manage multiple priorities in a dynamic, fast-paced environment</li><li>
Committed to providing exceptional patient care and customer service</li><li>
Demonstrates the ability to meet performance goals and deadlines consistently</li></ul>
 Medical Assistant Education and Experience:<ul><li>
High school diploma or equivalent required</li><li>
One year of prior experience in a medical setting preferred</li></ul>
Benefits Available:<ul><li>
Multiple medical and prescription coverage options</li><li>
Dental and vision care plans</li><li>
Health Savings Accounts (HSAs), where applicable</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Voluntary critical illness, cancer, and accident insurance</li><li>
Voluntary hospital indemnity coverage</li><li>
Voluntary short-term and long-term disability insurance</li><li>
Voluntary term life insurance and AD&amp;D (Accidental Death &amp; Dismemberment)</li><li>
401(k) retirement savings plan</li><li>
Paid time off (PTO)</li><li>
Commuter benefits</li><li>
Group auto and homeowners insurance</li></ul>
Part-time Benefits:<ul><li>
Vision</li><li>
Flexible Spending Accounts
</li><li>MetLife Auto/Vehicle &amp; Home Insurance Discounts</li></ul></div>

Medical Assistant

Join ADVOCARE, LLC and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ADVOCARE, LLC

About Company

Triage Patient Service Representative

Front Desk

Medical Assistant