Qureos Mentor

AES Corporation

<div>Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.
AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.
If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.
Under the general direction of the Training Manager, the Associate Distribution Operations Trainer is responsible for designing, delivering, and evaluating comprehensive training programs for Associate Distribution Operators (ADOs), Dispatchers, and Field Personnel. This position ensures AES Ohio&rsquo;s distribution operations are conducted safely, reliably, and in compliance with all applicable standards.
The role supports AES Ohio&rsquo;s mission to strengthen workforce competency, system reliability, and regulatory compliance through continuous learning, technical proficiency, and operational excellence. This position also contributes to process improvement by reviewing OMS data for quality assurance and supporting compliance audits.
This position follows a Monday&ndash;Friday schedule but requires flexibility for after-hours, weekends, or storm-response support.<div></div>
Key Responsibilities
Training Design &amp; Development<ul><li>
Design, develop, and implement role-based curriculum for Distribution Operations and Field Personnel aligned with AES standards and regulatory requirements.</li><li>
Develop Instructor-Led Training (ILT), Train-the-Trainer (TTT), Simulation Scenarios, Computer-Based Training (CBT), and Just-in-Time (JIT) modules.</li><li>
Create Instructor Guides, Learner Guides, and self-study materials.</li><li>
Collaborate with Subject Matter Experts (SMEs), Operations Managers, Safety Leaders, and Engineering teams to ensure content accuracy.</li><li>
Evaluate training effectiveness through performance metrics, post-training assessments, and feedback surveys.</li><li>
Apply adult learning principles and the ADDIE methodology in all training design and delivery.</li></ul>
Training Delivery &amp; Support<ul><li>
Facilitate training sessions, demonstrations, and curriculum reviews for leadership approval.</li><li>
Coordinate logistics including facilities, equipment setup, attendance tracking, and certification documentation.</li><li>
Deliver cross-departmental training to strengthen communication between Dispatch, Field Operations, and Construction.</li><li>
Provide ongoing coaching and mentorship to ADOs, Dispatchers, and Field Personnel.</li><li>
Lead joint training exercises between field and control room personnel to enhance safety, restoration coordination, and operational consistency.</li></ul>
Compliance, Safety &amp; Quality Assurance<ul><li>
Evaluate SOP updates and emerging tools to identify training and compliance needs.</li><li>
Review OMS and dispatcher call data for quality assurance&mdash;verifying cause codes, outage times, restoration entries, and data accuracy.</li><li>
Conduct call reviews and performance audits to identify trends, data-entry errors, and retraining opportunities.</li><li>
Collaborate with Team Leaders and Supervisors to provide coaching and corrective feedback when documentation or procedures deviate from standards.</li><li>
Perform trend analyses on OMS and call data to uncover training gaps and systemic issues affecting SAIDI, SAIFI, and CAIDI.</li><li>
Maintain training records and support internal/external audits to ensure PJM, PUCO, OSHA, and NESC compliance.</li><li>
Deliver field safety and compliance training aligned with OSHA 1910.269, NESC, and AES safe-work practices.</li><li>
Ensure TWIC and CIP credential maintenance and readiness.</li></ul>
Operational &amp; Technical Support<ul><li>
Support technology rollouts, ADMS/OMS system go-lives, and user-acceptance testing (UAT) with on-site guidance.</li><li>
Participate in developing and revising operational procedures, switching protocols, and communication standards.</li><li>
Serve as liaison between Distribution Operations, Safety, Engineering, and IT to ensure training reflects current practices.</li><li>
Provide operational support during major outages and storm events as part of AES&rsquo;s storm response team.</li></ul>
Leadership, Mentorship &amp; Workforce Development<ul><li>
Mentor Operators and Field Personnel to strengthen decision-making and technical skills.</li><li>
Identify skill gaps and design targeted learning plans to build succession pipelines for ADO and Team Leader roles.</li><li>
Lead knowledge-transfer initiatives across departments to improve collaboration and restoration efficiency.</li></ul>
Professional Development<ul><li>
Maintain current knowledge of adult learning principles, training technologies, and industry regulations.</li><li>
Pursue professional certifications and continuing education in instructional design, safety, and power system operations.</li><li>
Attend conferences, workshops, and inter-utility collaborations to stay aligned with industry best practices.</li></ul><div></div>
Qualifications
Education:<ul><li>
Bachelor&rsquo;s Degree preferred, or equivalent combination of education and experience.</li></ul>
Experience:<ul><li>
Minimum 3&ndash;5 years in electric utility operations, preferably in distribution or control room environments.</li><li>
Minimum 2 years designing, developing, and delivering technical or operational training programs.</li><li>
Preferred 5&ndash;8 years combined experience in operations and training, with demonstrated understanding of ADMS/OMS systems and PJM/PUCO compliance.</li><li>
Proven experience with outage management, field operations, or control-room training.</li><li>
Experience with OSHA/NESC standards and workforce safety training.</li><li>
Knowledge of ADDIE methodology and adult learning theory.</li></ul><div></div>
Competencies<ul><li>
Technical Expertise &ndash; Deep understanding of ADMS/OMS systems, distribution operations, and safety standards.</li><li>
Instructional Design &ndash; Proficiency in curriculum development, simulation design, and adult learning principles.</li><li>
Regulatory Awareness &ndash; Strong knowledge of PJM, PUCO, OSHA, and NESC compliance frameworks.</li><li>
Analytical Thinking &ndash; Ability to assess data trends and identify training gaps affecting operational performance.</li><li>
Leadership &amp; Mentorship &ndash; Demonstrates integrity and develops others through guidance and accountability.</li><li>
Communication &ndash; Clear, concise communicator capable of presenting complex information effectively.</li><li>
Adaptability &ndash; Flexible during system events, storms, or emergency conditions.</li><li>
Collaboration &ndash; Builds strong relationships across departments and fosters teamwork.</li><li>
Attention to Detail &ndash; Maintains precise training records and compliance documentation.</li></ul><div></div>
Work Environment &amp; Schedule<ul><li>
Setting: Combination of Control Center Training Room, classroom, and field environments.</li><li>
Schedule: Monday&ndash;Friday; flexibility required for evenings, weekends, and holidays during operational events.</li><li>
Storm Support: Participation required during major weather or outage events, possibly including extended shifts.</li><li>
Travel: Occasional travel throughout AES Ohio service territory and for inter-utility collaboration.</li><li>
Physical Requirements: Ability to sit for extended periods, operate computers, and set up training environments.</li><li>
Security Clearance: Must obtain and maintain TWIC and CIP credentials as required by AES Ohio.</li></ul>
AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.</div>

Associate Distribution Operations Trainer

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Associate Distribution Operations Trainer