Qureos Mentor

Affirm

<div><div><p>Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.</p></div><p>
We are seeking a Vendor Manager to lead performance and transformation across our global BPO vendor network. This role is accountable for driving vendor excellence and customer satisfaction at scale, while also shaping long-term vendor strategy and leading large cross-functional initiatives. The ideal candidate will bring both vendor/BPO management expertise, and the analytical capability to validate, interpret, and act on data, enabling better decisions and driving change at scale.</p>
<p>
This is a senior leadership role within Operations, with direct accountability for outcomes across multiple functional PODs and significant strategic oversight, cross-functional leadership, and sharp analytical judgement.</p>
<p><b>
What You'll Do:</b></p>
<ul>
<li>Vendor Strategy &amp; Governance, Analytics &amp; Decision Enablement, Cross-Functional Leadership and Change &amp; Transformation.</li>
<li>Own vendor performance across 1&ndash;2 functional PODs, including CSAT, SLA, compliance, and QA outcomes.</li>
<li>Lead executive-level vendor governance (e.g. QBRs, escalations).</li>
<li>Define operational strategies for vendor allocations, specialization, and performance recovery.</li>
<li>Partner with the Business Analyst team to shape what metrics and dashboards are needed to run the business.</li>
<li>Use data to diagnose performance gaps, validate trends, and prioritize interventions.</li>
<li>Run ad-hoc analyses and scenario modeling to support rapid decision-making.</li>
<li>Lead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM.</li>
<li>Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes.</li>
<li>Act as senior escalation point for systemic vendor or POD-level issues.</li>
<li>Drive key initiatives such as POD specialization rollouts, vendor migrations, or regulatory implementations.</li>
<li>Design and execute structured change programs, ensuring vendor readiness and sustained adoption.</li>
<li>Champion continuous improvement and innovation across the vendor network.</li>
</ul>
<p><b>What We Look For</b></p>
<ul>
<li>8+ years of expertise in vendor/BPO management, operations, or related fields</li>
<li>Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed.</li>
<li>Proven ability to drive vendor accountability through scorecards, governance, and structured interventions.</li>
<li>Track record of leading large, cross-functional programs with measurable business impact.</li>
<li>Exceptional communication and influencing skills with internal and vendor executives.</li>
<li>Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred).</li>
<li>Industry background in fintech, technology, or high-growth customer operations (preferred).</li>
<li>Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred).</li>
<li>Skilled at turning complex data into clear narratives for senior leadership (preferred).</li>
</ul>
<p><b>Base Pay Grade </b>- J<br>
<b>Equity Grade</b> - 6<br>
<br>
Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).<br>
<br>
USA base pay range (CA, WA, NY, NJ, CT) per year: <b>$130,000</b> - <b>$170,000</b><br>
USA base pay range (all other U.S. states) per year: <b>$115,000</b> - <b>$155,000</b></p>
<p><b>
Employees new to Affirm typically come in at the start of the pay range.</b><br>
<br>
#LI-Remote</p><div><div>
<p>
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.</p>
<p>
We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:</p>
<ul>
<li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents</li>
<li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li>
<li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li>
<li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li>
</ul>
<p>We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.</p>
<p>
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.</p>
</div>
<div><p>By clicking &quot;Submit Application,&quot; you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.</p></div></div></div>

Vendor Manager

<div><div><p>Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.</p></div><p>
The Direct-to-Consumer (DTC) team plays a pivotal role in Affirm's mission to build direct, lasting relationships with our customers. Our App and Card experiences empower people with modern, transparent ways to pay and manage their finances&mdash;building trust and confidence along the way.</p><p><br>
We're at a critical inflection point in Affirm's journey, with millions of people engaging with our products and new opportunities to expand how they use Affirm every day. As a Staff Product Designer, you'll join a deeply experienced and committed team to shape these end-to-end journeys, raise the bar for clarity, quality, and delight, and redefine how people interact with their money.</p><br>
<p><b>
What you'll do</b></p>
<ul>
<li><p>Own and drive design initiatives for embedded financial experiences, delivering high-impact, customer-centric solutions that align with business objectives.</p>
</li>
<li><p>Collaborate cross-functionally with product, engineering, data science, marketing, and external partners to drive innovation and deliver seamless, intuitive experiences.</p>
</li>
<li><p>Embrace agility&mdash;iterating quickly, adapting to change, and making data-driven decisions while maintaining a strong vision for the future.</p>
</li>
<li><p>Shape frameworks and ways of working that empower teams to move faster and make great decisions.</p>
</li>
<li><p>Balance shipping now with scaling for the future, ensuring coherence across platforms.</p>
</li>
<li><p>Push the envelope&mdash;challenge the status quo, think outside the box, and take calculated risks to drive meaningful innovation in financial products.</p>
</li>
<li><p>Bring exceptional visual and interaction design skills to craft delightful, polished experiences that build trust and confidence.</p>
</li>
<li><p>Champion a test-and-learn mindset, leveraging experimentation, research, and analytics to continuously refine and optimize user experiences.</p>
</li>
</ul><p><b>What we look for</b></p>
<ul>
<li><p>Exceptional Craft &amp; Visual Skills: You have a keen eye for detail, design systems, and interaction patterns that elevate user experiences.</p>
</li>
<li>This position requires either equivalent practical experience or a Bachelor's degree in a related field</li>
<li>
<p>Strong Product Sense: You deeply understand user needs, business goals, and technical constraints&mdash;and can balance them effectively in your design decisions.</p>
</li>
<li><p>Strategic Influencer: You've shaped direction across multiple product areas and can partner with senior leaders to align on big bets.</p>
</li>
<li><p>Systems Thinker: You create frameworks, systems, and ways of working that scale design impact across teams.</p>
</li>
<li><p>Mentor &amp; Multiplier: You coach senior designers, foster leadership skills, and raise the design bar across the org.</p>
</li>
<li><p>Proactive &amp; Adaptable: You thrive in fast-paced, evolving environments and take initiative to drive progress.</p>
</li>
<li><p>Data-Informed &amp; Risk-Taking: You use data to guide your thinking but aren't afraid to challenge assumptions and explore bold ideas.</p>
</li>
<li><p>Collaborative &amp; Humble: You value diverse perspectives, work well with cross-functional partners, and are open to feedback to make the best decisions for our users.</p>
</li>
<li><p>Passion for Innovation: You're excited about the challenge of designing financial products that improve people's lives and want to push the industry forward.</p>
</li>
<li><p>Proficiency with modern design and collaboration tools (Figma, Adobe Creative Suite, G Suite, Notion).</p>
</li>
<li><p>This position requires either equivalent practical experience or a Bachelor's degree in a related field and 7+ years of product design experience.</p></li></ul><div><br>
<div>
</div><div></div><div><div><p>Pay Grade - N<br>
Equity Grade - 12<br>
<br>
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.<br>
<br>
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)<br>
<br>
USA base pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000<br>
USA base pay range (all other U.S. states) per year: $169,000 - $219,000<br>
<br>
#LI-Remote</p>
</div>
</div></div><div><div><p>Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.</p>
<p>
We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:</p>
<ul>
<li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents</li>
<li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li>
<li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li>
<li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li>
</ul>
<p>We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.</p>
<p>
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.</p>
</div>
<div><p>By clicking &quot;Submit Application,&quot; you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.</p></div></div></div>

Staff Product Designer

Join Affirm and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Affirm

ABOUT_COMPANY

Vendor Manager

Staff Product Designer