Abrar Admin

Afni

<div>Salary Range:
$63,500 - $90,000

The Subrogation Team Manager - Arbitration is responsible for leading a team of Arbitration Specialists by developing, motivating, mentoring, guiding, and supporting the team's activities to ensure a quality work product, client satisfaction and exceptional recovery results. *Position is hybrid in our Bloomington, IL office.* 

RESPONSIBILITIES
<ul>
<li>Supervisory responsibilities include overseeing a team of Specialists, preparation of scorecards, work inventory audits, enforcement of department/company policies on attendance, disciplinary procedures, hiring, recognition, as well as the advanced training and skill development of Specialists (includes annual performance appraisal process).
</li><li>Handles escalated calls/situations, promptly responds to inquiries from staff to ensure maximum departmental performance and client satisfaction.
</li><li>Mentor team of specialists, answering daily emails and questions from the floor.</li>
</ul>Requirements:
REQUIREMENTS 
<ul>
<li>Five years of relevant Subrogation and /or Insurance experience is required.</li>
<li>Working experience with Arbitration Forums products E-Subro Hub, Total Recovery Solution (TRS) is preferred.</li>
<li>Associate degree preferred.</li>
<li>Adjuster license preferred.</li>
<li>Previous supervisory experience strongly preferred.</li>
<li>Ability to motivate and drive maximum department collections and develop new and improved techniques to ensure achievement of Afni and client goals.</li>
<li>Excellent verbal, written and organizational skills are required.</li>
<li>Proficiency with Microsoft office applications and windows systems are preferred.</li></ul></div>

Subrogation Team Manager - Arbitration (Hybrid)

<div>Salary Range:
$44,000 - $50,000

We are hiring Project Coaches to join our fun team in Tucson, AZ! In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills. *Position is on-site in our Tucson, AZ contact center.*

What you will be doing:
<ul>
<li>Work with a team of people and help them get the most out of their natural talents.</li>
<li>Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.</li>
<li>Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.</li>
<li>Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.</li>
<li>Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.</li>
<li>Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.</li>
</ul>Requirements:
Bring it. You're qualified if you:
<ul>
<li>High school diploma or equivalent and previous supervisory experience in a call center environment.</li>
<li>Ability to communicate direction in a clear and concise manner</li>
<li>Possess a strong customer service background with the ability to drive results for your team.</li>
<li>Possess strong leadership and relationship skills.</li>
<li>Have a naturally positive attitude.</li>
<li>Know your way around Microsoft Office products.</li>
<li>Are a problem-solver with a genuine desire to help people be successful.</li>
<li>Can work on more than one thing at a time and know how to prioritize.</li>
<li>Are ready to be part of a team and contribute to Afni's success.</li></ul></div>

On-Site Project Coach

<div>We are looking to hire Subrogation Specialists who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $21.00/hour, with Specialists earning an average monthly bonus of $1,300!

The Subrogation Specialist is responsible for recovering subrogation claims from insurance carriers, self-insured entities, and uninsured tortfeasors. This role requires close collaboration with clients, insured parties, and other stakeholders to maximize recovery while ensuring compliance with state regulations and industry best practices. *Position is on-site in our Bloomington, IL office.* 

Essential Functions and Responsibilities:
<ul>
<li>Review and manage subrogation files across varying lines of business.</li>
<li>Respond professionally and promptly to telephone calls and emails from clients, adjusters, claimants, witnesses, attorneys, and underwriters.</li>
<li>Review and investigate claims to evaluate liability, assess damages, and determine all viable recovery avenues.</li>
<li>Prepare and analyze files, ensuring accurate documentation and tracking of all verbal and written correspondence in applicable systems.</li>
<li>Process carrier-to-carrier subrogation claims.</li>
<li>Research laws and state statutes on subrogation claims to ensure compliance and optimize recovery.</li>
<li>Communicate effectively to obtain and provide necessary information from relevant parties.</li>
<li>Negotiate liability and damage disputes with other insurance carriers and self-insured entities.</li>
<li>Review claim files to evaluate collection potential and develop strategies for each recovery.
</li></ul>Requirements:
Minimum Job Requirements:
<ul>
<li>High school diploma or GED; some college coursework preferred.</li>
<li>3-5 years of subrogation or claims experience preferred.</li>
<li>Med Pay experience preferred.</li>
<li>Adjuster license preferred.</li>
<li>Proficiency with Microsoft Office and relevant claims systems.</li>
<li>Strong oral and written communication skills.</li>
<li>Proven ability to analyze, negotiate, and manage multiple tasks with attention to detail.</li>
<li>Demonstrated reasoning and problem-solving abilities.</li>
</ul>
Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you're part of our family.

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.</div>

On-Site Subrogation Specialist

Join Afni and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Afni

About Company

Subrogation Team Manager - Arbitration (Hybrid)

On-Site Project Coach

On-Site Subrogation Specialist