Qureos Mentor

Ageless Medical Center

We are looking for a confident and experienced Tele sales Agent with a strong background in tele-sales and in-clinic sales. The ideal candidate should have excellent communication skills, the ability to build trust with clients, and a passion for promoting aesthetic, Dental services or medical service solutions in general.Key Responsibilities:<ul><li>Handle tele-sales follow-ups, lead calls, and appointment confirmations.</li><li>Recommend personalized treatment plans and close sales effectively.</li><li>Proactively reach out to potential and past clients to upsell packages or promote offers.</li><li>Maintain updated records of leads, follow-ups, and sales using CRM or clinic software.</li><li>Achieve monthly sales and revenue targets through consistent conversions.</li><li>Coordinate with doctors, therapists, and front desk to ensure smooth client journey and satisfaction.</li><li>Educate clients about pre and post-care, packages, and long-term wellness programs.</li></ul>Requirements:<ul><li>Proven experience in tele-sales and in-clinic sales (preferably in a aesthetic &amp; dental clinic).</li><li>Strong communication and persuasion skills &ndash; fluent in both Arabic &amp; English language.</li><li>Presentable, approachable, and customer-focused.</li><li>Goal-oriented with a track record of achieving sales targets.</li><li>Familiarity with CRM systems or patient management software is preferred.</li></ul>Job Type: Full-timePay: From AED3,000.00 per month

Telesales Executive

We are looking for a proactive and results-driven Medical Insurance Advisor to join our team. The ideal candidate will have experience in medical insurance, a strong client-focused approach, and the ability to manage individual clients efficiently.Key Responsibilities:<ul><li>Provide personalized advice to clients based on their medical insurance needs.</li><li>Assist clients in understanding policies, premiums, and coverage.</li><li>Handle client inquiries and follow-ups professionally.</li><li>Maintain accurate records of client interactions in CRM systems.</li><li>Utilize leads from company sources to maximize client conversion.</li><li>Build and maintain long-term relationships with clients.</li></ul>Requirements:<ul><li>Proven experience in medical insurance sales or advisory.</li><li>Established client portfolio in medical insurance is preferred.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Knowledge of UAE medical insurance regulations is a plus.</li><li>Self-motivated and able to work independently.</li><li>Proficiency in CRM systems and MS Office.</li></ul>Job Type: Full-time

Medical Insurance Advisor

Supervise day-today activities of the Clinic and improve the process capability. Executes all operational processes in line with the Branch Manager and monitors effectiveness.<ul><li>Supervise and co-ordinate all activities with various departments and patients and their attendants</li><li>Responsible for supervising, preparation of duty schedule, daily assignment and other administrative task</li><li>Make, change or coordinate appointments for patients via email or telephone according to the coordination of care procedures, and confirming the appointments of the next day.</li><li>Actively manage patient complaints</li><li>Makes changes in staff as needed to accommodate patient volume</li><li>Supervise the work flow within the clinic including patient registration</li><li>Responsible for staff performance evaluation and continuous staff development and training programs</li><li>Overview and manage facility&rsquo;s Call Centre system and provide daily/weekly reports to the Branch Manager as and when needed</li><li>Manage front desk practice correspondence and administration</li><li>Ensure staff operate within company policy and procedure</li><li>Work towards achieving the best when it comes to the number of visits at the Centre</li><li>Establish communication with the patient and their attendants and get feedback about center visits, stay, and patient care and maintain a record of the same for evaluation</li><li>Act as a troubleshooter and investigator as and when required</li><li>Monitor all the reception staffs and get firsthand information</li><li>Take extra care of any VIP patient and keep the Branch Manager updated</li><li>Build and promote the image of the facility</li><li>Act as a coordinator between patient, doctor and administration department</li><li>Explain services available and need for the proper use of it</li><li>Be updated about the accepted insurance cards in the Clinic</li></ul>Arabic speaker preferred.Job Type: Full-time

Clinic Supervisor

We are searching for Call Center Supervisor with Healthcare Experience to supervisor the call center teamResponsibilities<ul><li>Recruit, train, and mentor contact center staff</li><li>Schedule and manage staff shift to ensure adequate coverage during peak hours and clinic demand periods.</li><li>Oversee the daily operations of the contact center, ensuring smooth and efficient appointment confirmations, inbound calls, and patient follow-ups.</li><li>Monitor appointment scheduling and confirmation accuracy within the Clinic Pro and Wati systems to prevent errors and improve patient experience.</li><li>Track key performance indicators (KPIs) such as call volume, response times, appointment confirmation rates, and patient satisfaction scores.</li><li>Analyze daily and weekly reports to assess trends, identify improvement areas, and make data-driven decisions.</li><li>Conduct ongoing training sessions to improve team skills in communication, empathy, and efficient appointment handling.</li><li>Work closely with clinic departments, including administration, reception, and medical staff, to align contact center operations with clinic-wide goals.</li><li>Communicate with patients effectively during crises to maintain trust and provide clear guidance on rescheduling, cancellations, or changes.</li><li>Monitor and manage patient satisfaction scores, identifying service gaps and taking proactive steps to improve.</li></ul>Qualification:- <ul><li>Bachelor&rsquo;s degree in marketing or related field preferred.</li><li>At least 2 years of professional experience in similar position</li><li>Familiarity with medical services and terminology is a plus. Proficiency in CRM software and Microsoft Office Suite.</li><li>Proficiency in both Arabic &amp; English languages is a must (speaking, reading, writing)</li></ul>Job Type: Full-time

Call Center Supervisor

We are currently seeking a skilled and experienced Beauty Therapist to join our team at a reputable aesthetic clinic in Dubai. This is an exciting opportunity for a passionate professional who thrives in a results-driven environment and is committed to delivering high-quality skincare and facial treatments.Key Responsibilities:Perform a variety of advanced skincare and facial treatments tailored to client needsConduct professional consultations and develop personalized treatment plansEnsure clients receive exceptional care and achieve optimal resultsMaintain high standards of hygiene, safety, and customer serviceCollaborate with the clinic team to support a seamless client experienceRecommend suitable treatments and products based on individual client requirements.Perform a range of beauty treatments such as facials, waxing, massages, manicures, pedicures, and body treatments.Provide specialized treatments such as microdermabrasion, chemical peels, and laser therapy if certified.Requirements:Valid DHA license (mandatory)Minimum 2 years of hands-on experience in skincare and facial treatmentsStrong communication and interpersonal skillsWell-groomed with a friendly, client-focused attitudeAbility to work well as part of a collaborative teamArabic Speaker preferredJob Type: Full-time

Beauty Therapist