Abrar Admin

Agile Resources, Inc.

<div>
 
 
 Location:
 
 Remote but must live in the metro Atlanta, GA area
 
 
 
 
 
 
 Employment Type:
 
 6-month W-2 contract-to-hire
 
 
 
 
 
 
 Compensation:
 
 $17/hour W-2 (no flexibility)
 
 
 
 
 
 This Technical Customer Support role supports external customers by helping resolve account, billing, subscription, installation, and basic technical issues. This is more of a customer support role than a traditional IT help desk position, but candidates should be comfortable troubleshooting software issues, documenting cases, and creating a positive customer experience across phone, email, chat, and ticket queues. Prior external SaaS support experience is strongly preferred.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide friendly, empathetic, and professional support to external customers across phone, email, chat, and ticket queues.
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 Respond to high-volume customer requests while helping the team meet SLA expectations.
 </li>
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 Manage an individual case queue, resolve aging requests, and document all customer interactions clearly and accurately.
 </li>
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 Assist customers with account and subscription management, billing and invoicing questions, refunds, login issues, account authorization, entitlement management, downloads, and installation.
 </li>
 <li>
 Troubleshoot basic technical issues related to software access, plugins, crashes, bug tracking, cache/cookie issues, and general application usage.
 </li>
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 Use knowledge base articles and internal resources to resolve issues or properly qualify cases for escalation.
 </li>
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 Remotely support users when needed to help diagnose and resolve software or account-related issues.
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 <li>
 Maintain professionalism and composure while supporting customers in a fast-paced, high-volume environment.
 </li>
 <li>
 Continue learning products, internal systems, and support processes through training and ongoing education.
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 </ul>
 
 
 
 
 
 Required Skills:
 
 
 
 
 
 <ul>
 <li>
 2+ years of experience supporting customers through phone, email, chat, or ticketing systems.
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 Strong customer service skills with the ability to create a positive customer experience and build trust with users.
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 Experience supporting external customers in a SaaS, software, technical support, customer support, or Level 1 help desk-style environment.
 </li>
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 Ability to troubleshoot software, account, login, billing, installation, and basic technical issues.
 </li>
 <li>
 Strong written and verbal communication skills, including active listening, empathy, patience, and clear documentation.
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 Experience documenting customer interactions, troubleshooting steps, and resolutions in a ticketing system.
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 Strong time management and prioritization skills in a high-volume case queue environment.
 </li>
 <li>
 Technical proficiency with computer systems, software applications, email platforms, office productivity tools, and modern support systems.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 
 
 
 <ul>
 <li>
 Salesforce experience for ticketing, case management, documentation, or customer support workflows.
 </li>
 <li>
 External SaaS support experience.
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 Experience with design, creative, engineering, architecture, or technical software support.
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 Experience with Windows and Mac troubleshooting.
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 Familiarity with remote support tools, customer support software, and knowledge base resources.
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 Experience handling account management, subscriptions, refunds, billing, login issues, and software installation support.
 </li>
 </ul>
</div>

Customer Technical Support

<div>
 
 Job Title:
 
 SQL Data Engineer
 
 
 
 Location:
 
 Denver, CO (Hybrid &ndash; 2+ days onsite required)
 
 
 
 Job Type:
 
 Contract (12 months, potential for full-time conversion)
 
 
 
 Overview
 
 
 
 We are seeking an experienced SQL Data Engineer to join our team in the Denver area. This role will focus on building and maintaining scalable data pipelines, integrating data across enterprise systems, and supporting high-volume data processing environments. The ideal candidate thrives in a fast-paced setting and can work cross-functionally with both technical and business stakeholders.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Build and maintain ETL/ELT pipelines and data integrations
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 Develop and optimize data models and data warehouse structures
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 Integrate data across systems, including Salesforce, APIs, and enterprise platforms
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 Ensure data quality, accuracy, and performance across pipelines
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 Troubleshoot data issues and pipeline failures
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 <li>
 Support CI/CD and deployment processes for data pipelines
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 <li>
 Collaborate with business and technical teams to translate requirements into scalable data solutions
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 4&ndash;7+ years of experience in Data Engineering
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 <li>
 Strong SQL expertise, specifically with Microsoft SQL Server
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 <li>
 Hands-on experience with ETL tools, particularly SSIS
 </li>
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 Solid understanding of data warehousing and data modeling concepts
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 Experience working with large datasets and high-volume systems
 </li>
 <li>
 Familiarity with API-based integrations
 </li>
 <li>
 Strong troubleshooting and problem-solving abilities
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with cloud platforms such as AWS, Azure, Snowflake, or Redshift
 </li>
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 Experience working with Salesforce data or CRM integrations
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 <li>
 Exposure to MuleSoft or similar integration platforms
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 Familiarity with CI/CD or DevOps practices for data pipelines
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 Experience in enterprise or large-scale environments
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Ability to work independently in a fast-paced environment
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 <li>
 Strong communication skills with both technical and non-technical stakeholders
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 Comfortable collaborating across multiple teams, including Data, Salesforce, and Integration teams
 
 
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 </ul>
 
 Engagement Details
 
 
 
 <ul>
 <li>
 Duration: 12 months
 </li>
 <li>
 Conversion: Potential to convert to full-time
 </li>
 <li>
 Work Model: Hybrid (Denver, CO &ndash; 2+ days onsite required)
 
 
 </li>
 </ul>
 #AB-2
 
 
 #ADCC
</div>

SQL Data Engineer

Join Agile Resources, Inc. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Agile Resources, Inc.

About Company

Customer Technical Support

SQL Data Engineer