Qureos Mentor

Agilent Technologies

Agilent Technologies is a global leader in laboratory technologies, supporting scientists in 110 countries with cutting-edge life science research, patient diagnostics, and ensuring the safety of water, food, and pharmaceuticals. The company fosters a diverse environment built on trust, respect, and integrity, and is dedicated to delivering trusted answers to critical scientific questions. Agilent seeks innovators across various disciplines to join their team and contribute to improving the world through science.

<div><h2 class="jobSectionHeader">Job Description</h2>
Join a culture where every employee is charged with a customer-first mandate. As Intern you will innovate with the user in mind, leveraging our global expertise and capabilities to deliver trusted answers to our user&rsquo;s most critical questions in the life sciences, diagnostics, and applied chemical markets. As part of a globally operating team of 15+ experienced UX designers you will be involved with different tasks of a UX/UI design intern, ranging from real project support to investigations.
Located at our Waldbronn site near Karlsruhe in the northern Black Forest, the Usability and Design Center (UDC) works internationally with engineers, scientists, marketing, and other experts from different Agilent sites in the US, Europe, Asia and Australia. - We transform the labs that transform the world. Join our multi-cultural design team.
Tasks:<ul><li>
Support current software development projects by working within an established design system.</li><li>
Create intuitive navigation, user interactions and consistent UI designs by sketching, wireframing and prototyping (Figma and AI).</li><li>
Contribute to the development &amp; evolution of our design system for software</li><li>
Support of user research &amp; usability evaluations</li><li>
Investigate UI schemes, accessibility and motion for UI perception.</li><li>
Support the evolution of brand visualization &amp; icons</li><li>
Contribute to communicate the UX design to our project teams</li><li>
Support our team to refine &amp; evolve our UX design processes &amp; methods (including AI enhanced prototyping)</li><li>
Be also involved in educating different company stakeholders about UX design by your work</li></ul><h2 class="jobSectionHeader">
Qualifications</h2>
Your profile:<ul><li>
Enrolled in University Study in User Interface Design, User Interaction Design, User Experience Design, or similar</li><li>
Good knowledge in UX tools (Figma and AI prototyping) and Microsoft Office</li><li>
Knowledge &amp; experience with creating user journeys, visualizing workflows, wireframing, interaction design, UI design &amp; interactive prototypes.</li><li>
Understanding of user research techniques &amp; usability testing</li><li>
Great communication skills</li><li>
Motivated character that is willing to contribute as part of the team</li><li>
Self-organization ability, with the multi-tasking skills</li><li>
Fluence in English (German is a benefit, but no must)</li><li>
Technical affinity</li></ul>
Additional Preferred Qualifications:<ul><li>
CPUX-F certification, Nielsen Norman UX certificate or similar</li><li>
Interest in Life Sciences and the laboratory processes &amp; environment</li><li>
Familiarity with design systems</li></ul> 
Please note that applications with a portfolio will be given preference.
What we offer:<ul><li>
Deep insights into the daily work of a professional UX design team that works in a global context.</li><li>
A multi-national team culture that values trust, respect and teamwork.</li><li>
Flexibility to work some time remote while being mainly on-site.
</li><li>Internship compensation &amp; holiday time.</li></ul>
Additional Details
This job has a full time weekly schedule.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h2 class="jobSectionHeader">
Travel Required:
</h2>Occasional<h2 class="jobSectionHeader">
Shift:
</h2>Day<h2 class="jobSectionHeader">
Duration:
</h2>6-9 Months<h2 class="jobSectionHeader">
Job Function:
</h2>General</div>

Intern: UX / UI Design for Software Laboratory Products M/F/D

<div><h2 class="jobSectionHeader">Job Description</h2>
Agilent Technologies is transforming its software portfolio into a unified, AI-native lab platform. The Instrument Software Architect is a senior architecture leadership role responsible for operationalizing architecture strategy, governance, and standards across Agilent's instrument software portfolio. 
This role owns the platform architecture domain at the organizational level, establishing the processes, standards, and decision-making frameworks that guide how Agilent's instruments and software integrate to the shared software platform. You will own the Architecture Council, drive architecture governance across the portfolio, and lead a team of domain architects. 
Responsibilities:<ul><li>
Own and operationalize the architecture governance model for instrument software across the portfolio</li><li>
Ow the Architecture Council, the decision-making body for platform architecture, cross-domain standards, and design conflict resolution</li><li>
Define and maintain software architecture standards, reference patterns, and Architecture Decision Records (ADRs)</li><li>
Establish the processes and frameworks for architecture reviews, ensuring consistent quality and alignment across product teams</li><li>
Define requirements and guardrails for instrument-facing architecture: interface patterns, acquisition design, performance, scalability, and testability</li><li>
Partner with Engineering and QE leadership to ensure architecture standards translate into reliable, testable software delivery</li><li>
Lead, develop, and coordinate a team of domain architects, enabling them to operate with clarity, autonomy, and alignment to platform strategy</li><li>
Drive architecture modernization direction: from siloed, proprietary designs toward containerized, API-first approaches for cloud and edge</li></ul><h2 class="jobSectionHeader">
Qualifications</h2>
Required:<ul><li>
15+ years of software engineering experience, with 5+ years in architecture leadership roles</li><li>
Demonstrated experience operationalizing architecture governance at scale, standards programs, Architecture Councils, design review processes, or equivalent</li><li>
Strong understanding of instrument software architecture: real-time acquisition, hardware interfaces, connectivity, and non-functional requirements (performance, scalability, reliability)</li><li>
Proven ability to lead and develop senior technical teams (architects, staff/principal engineers)</li><li>
Experience owning decision-making frameworks and driving alignment across multiple product teams or business units</li><li>
Strong executive communication, able to frame architecture strategy and tradeoffs in business terms for senior stakeholders</li></ul>
Preferred:<ul><li>
Experience in scientific instrumentation, laboratory software, or regulated industries (life sciences, diagnostics)</li><li>
Familiarity with platform architecture patterns: shared services, API design, event-driven architectures, data streaming</li><li>
Experience with containerized deployment models (Docker, Kubernetes) across edge and cloud environments</li><li>
Exposure to AI/ML integration at the platform or instrument level</li></ul>
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.<h2 class="jobSectionHeader">
Travel Required:
</h2>25% of the Time<h2 class="jobSectionHeader">
Shift:
</h2>Day<h2 class="jobSectionHeader">
Duration:
</h2>No End Date<h2 class="jobSectionHeader">
Job Function:
</h2>R&amp;D</div>

Instrument Software Architect Leader (M/F/D)

<div><h2 class="jobSectionHeader">Job Description</h2>
Agilent is the premier laboratory partner for a better world. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the insights they seek so they can do what they do best: improve the world around us.
Our Quality Engineer role is dedicated to ensuring the highest quality experiences for our patients and customers. This position provides engineering guidance, expertise, and services to ensure process, data, and product quality.
Quality Engineers lead and drive process and product improvements and provide specialized quality-related services to R&amp;D, Quality Assurance, Manufacturing Engineering, Production, Procurement, and Marketing. They develop, implement, and evaluate tools and equipment for quality assurance and product/process improvement.
We are currently seeking a Quality Engineer to support our Cedar Creek, Texas, operations.<h2 class="jobSectionHeader">
Additional responsibilities will include:</h2><ul><li>
Drives quality assurance activities related to batch review, change control, NCRs, Deviations, CAPAs, Audits, and supports Product Complaints technical investigations for the relevant product platforms.</li><li>
Support 3rd party audit of site through audit prep and participating in the front/back room.</li><li>
Apply advanced Quality Assurance and Scientific Method techniques and principles to daily tasks and activities.</li><li>
Apply relevant regulations, standards, GxP requirements, and industry best practices to assignments.</li><li>
Plan and conduct projects and activities with moderate to high technical responsibility, complexity, and strategic feedback.</li><li>
Act as an SME in quality assurance and scientific matters as applicable.</li><li>
Develop and drive key strategic quality assurance initiatives throughout the organization.</li><li>
Contributes to the development of new projects/programs/processes.</li><li>
Lead/drive root cause investigations for multiple issues, including complaints, NCRs, Deviations, OOS, etc.</li><li>
Leads projects requiring representation of the organization to internal and/or external customers or others, providing expertise and promoting solutions.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Bachelor&rsquo;s or master&rsquo;s Degree in biology, chemistry, biotechnology, engineering, or a related field, or equivalent experience.</li><li>
Post-graduate, Quality Assurance Certifications, such as Six Sigma, CQE, CQA, etc., is preferred.</li><li>
4+ years of experience in a similar position within the Life science industry.</li><li>
Familiarity with medical device regulations, such as ISO 13485, FDA 21 CFR part 820, and IVDR 2017/746 is required.</li><li>
Strong organizational and analytical skills with a focus on finding effective and efficient solutions in compliance with the regulations.</li><li>
An effective communicator at all levels, both internally and externally.</li><li>
Team player with the ability to make independent decisions within the framework and guidelines of the organization.</li></ul>
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least June 30, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $103,200.00 - $161,250.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.<h2 class="jobSectionHeader">
Travel Required:
</h2>No<h2 class="jobSectionHeader">
Shift:
</h2>Day<h2 class="jobSectionHeader">
Duration:
</h2>No End Date<h2 class="jobSectionHeader">
Job Function:
</h2>Quality/Regulatory</div>

Quality Engineer

<div><h2 class="jobSectionHeader">Job Description</h2>
Key Responsibilities:
Information Architecture &amp; Design<ul><li>
Develop and maintain enterprise level taxonomies, ontologies, metadata schemas, and content models for digital platforms and knowledge ecosystems.</li><li>
Architect scalable information frameworks supporting content reusability, cross-product discoverability, personalization, and structured content publishing.</li><li>
Conduct information mapping, process modeling, and content audits to identify structural improvements and gaps.</li><li>
Partner with UX teams to ensure information architecture aligns with user journeys, usability requirements, and accessibility standards.</li></ul>
Content &amp; Data Governance<ul><li>
Establish governance models for metadata quality, controlled vocabulary updates, and cross system content lifecycle management.</li><li>
Define documentation and standards enabling consistent adoption across global teams.</li><li>
Collaborate with Data Governance, Legal, and Security to ensure compliance with policies, privacy regulations, and data stewardship practices.</li></ul>
Stakeholder Interactions &amp; Collaboration<ul><li>
Product Management: Align information architecture with product strategies, roadmaps, and feature requirements; advise on data and content dependencies.</li><li>
Engineering &amp; Platform Teams: Collaborate to design scalable technical implementations, APIs, and data structures that support IA frameworks.</li><li>
UX/CX Teams: Co-develop navigation patterns, search behaviors, labeling systems, and page structures that deliver intuitive user experiences.</li><li>
Content Operations &amp; Marketing: Provide structured content models, tagging frameworks, and governance workflows to improve content quality and findability.</li><li>
Business Stakeholders: Facilitate workshops to gather requirements, translate business needs into IA specifications, and drive consensus across functional groups.</li><li>
Executive and Steering Groups: Present IA strategies, roadmap recommendations, and key metrics demonstrating value to enterprise digital initiatives.</li></ul>
Search &amp; Findability Optimization<ul><li>
Partner with search engineering teams to optimize metadata strategies, indexing rules, faceting, synonyms, and ranking logic.</li><li>
Conduct user research and analytics reviews to continuously improve search performance and content discoverability.</li></ul>
Tools &amp; Systems<ul><li>
Work with enterprise CMS, PIM, DAM, CRM, and knowledge management systems to ensure consistent and scalable information frameworks.</li><li>
Evaluate new technologies and platforms that support structured content, headless architectures, and intelligent information delivery.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Bachelor&rsquo;s degree in Information Science, Computer Science, Knowledge Management, UX Design, or equivalent experience.</li><li>
4+ years of experience in information architecture, structured content strategy, knowledge engineering, taxonomy design or equivalent.</li><li>
Strong understanding of metadata modeling, ontology design, and content management systems.</li><li>
Demonstrated experience leading cross functional workshops and influencing stakeholders at multiple levels.</li><li>
Excellent communication, documentation, and visual modeling skills (e.g., diagrams, IA maps, schema representations).</li></ul>
Preferred:<ul><li>
Experience in life sciences, instrumentation, or complex technical product environments.</li><li>
Familiarity with CMS, enterprise search technologies, and API driven content delivery.</li><li>
Experience working in agile product development environments.</li><li>
Familiarity with EXCEL or other data analysis tools</li></ul>
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least June 30, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $119,200.00 - $223,500.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.<h2 class="jobSectionHeader">
Travel Required:
</h2>Occasional<h2 class="jobSectionHeader">
Shift:
</h2>Day<h2 class="jobSectionHeader">
Duration:
</h2>No End Date<h2 class="jobSectionHeader">
Job Function:
</h2>Marketing</div>

Digital Information Architect

<div><h2 class="jobSectionHeader">Job Description</h2>
Agilent CrossLab Group (ACG) is an externally reported $3Bn+ segment of Agilent Technologies. ACG is made up of three divisions: Chemistries and Supplies Division, CrossLab Services Division, Productivity and Solutions Division. ACG focuses on laboratory services, enterprise asset management, software/informatics, automation, and consumables. It provides comprehensive, lab-wide resource management to increase instrument uptime and optimize efficiency.
The AVP, Business Finance is a key leadership role on the ACG executive management team that partners closely with the Agilent SVP/Group President, Division General Managers, and other senior staff in setting the strategic direction for the business, while maintaining the fundamental financial processes and fiduciary responsibilities of the group. The AVP, Business Finance ACG is expected to build and maintain collaborative partnerships across multiple levels, functions, geographies, and businesses.
The successful candidate will also be leading a matrixed team which provides business strategy planning, operational planning and reporting, business consulting, M&amp;A evaluation, and championing business controls and compliance to GAAP and SEC rules. Additionally, the AVP will be supporting numerous cross-Agilent initiatives.
Specific Areas of Responsibility<ul><li>
Serves as the senior finance leader and primary financial advisor to the Group President, providing strategic counsel and representing Finance on the Group Executive Leadership Team.
</li><li>Owns end-to-end financial performance for the Business Group, with accountability for revenue growth, recurring revenue expansion, margin improvement, operating expense productivity and delivery of financial commitments.
</li><li>Leads group-level planning processes, including annual operating plans, quarterly forecasts, and long-range plans, ensuring alignment with enterprise objectives, growth priorities and capital allocation frameworks.
</li><li>Oversees financial integration across Commercial Finance, Operations Finance, Capital Allocation &amp; Investments Finance and functional expense owners to deliver a cohesive and aligned Group financial view.
</li><li>Provides advanced financial leadership on complex, high-impact issues: including pricing strategy, recurring revenue business models, customer profitability, restructuring, cost transformation, cross-division trade-offs, capital allocation and strategic investment cases.
</li><li>Acts as the senior escalation point for divisional finance teams on matters requiring additional capacity, judgment or expertise. Ensure consistency, rigor and enterprise alignment across the organization.
</li><li>Directs oversight of revenue forecasting, renewal and retention assumptions, operating expense, headcount planning and profitability performance. Validate the quality and reasonableness of underlying business drivers.
</li><li>Leads financial evaluation and decision support for major capital allocation priorities. Including inorganic growth, software and digital investments, service capability expansion, product investments and capital expenditures with a focus on long-term value creation and ROI discipline.
</li><li>Partners with business leaders to optimize recurring revenue growth, customer lifetime value, retention, pricing realization and installed-base monetization strategies.
</li><li>Represents the Group in enterprise planning and performance processes, defending forecasts and assumptions in challenge forums and partnering with Enterprise Finance teams.
</li></ul>Critical Competencies for Success
Strategic Finance Leadership &ndash; Translates business strategy into clear financial direction, shapes enterprise-aligned choices and serves as a trusted advisor to senior executives on growth, investment, performance and risk.
Recurring Revenue &amp; Customer Economics &ndash; Understands the financial drivers of software, consumables and services businesses including retention, renewal, pricing, customer lifetime value, installed-base monetization and margin expansion.
Commercial and Operational Acumen &ndash; Understands market dynamics, customer needs, product economics and operational drivers well enough to identify growth opportunities, risks and trade-offs.
Planning and Performance Management &ndash; Leads operating plans, forecasts and long-range plans using disciplined, driver-based assumptions and strong command of growth, profitability, cash generation and performance levers.
Decision Quality and Financial Rigor &ndash; Applies structured thinking, analytical depth and sound judgment to complex decisions involving pricing, restructuring, portfolio optimization, capital allocation, acquisitions and strategic investments.
Executive Influence and Communication &ndash; Communicates with clarity and credibility, simplifies complex issues and influences senior leaders through fact-based insight and strong executive presence.
Capital Allocation and Value Creation &ndash; Allocates resources effectively across competing priorities, balancing short-term performance with long-term growth, customer value and returns.
Cross-Functional Enterprise Leadership &ndash; Aligns stakeholders across commercial, operations, software, services and finance organizations to drive enterprise outcomes in a highly matrixed environment.
Financial Stewardship and Governance &ndash; Maintains high standards of financial integrity, controls and compliance while balancing strategic ambition with disciplined risk management.
People Leadership and Organizational Development &ndash; Builds and develops high-performing matrixed finance teams, strengthens organizational capability and creates accountability through periods of growth and transformation.
Job Location
Preferred location in United States
Travel Required
Yes, 25% of the Time<h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Bachelor's degree in Finance, Accounting, Business, Economics, or related field required. MBA, CPA, CFA or other advanced finance credential preferred</li><li>
10+ years of progressive finance leadership experience within complex, global organizations with significant business partnering responsibilities</li><li>
Demonstrated success advising senior business leaders on strategy, performance management, investment decisions and resource allocation while driving delivery of financial commitments</li><li>
Deep expertise in FP&amp;A, business performance management, financial modeling, and translating financial outcomes into actionable business insights</li><li>
Proven experience leading annual operating plans, forecasting, long-range planning and enterprise performance management processes</li><li>
Strong track record evaluating complex business decisions: pricing, productivity initiatives, capital allocation, portfolio optimization, M&amp;A and strategic investments</li><li>
Experience leading cross-functional and matrixed organizations; influencing outcomes across commercial, operational, and finance stakeholders</li><li>
Demonstrated ability to build and develop high-performing finance teams and future finance leaders</li><li>
Exceptional executive communication, presentation and stakeholder management skills with the ability to influence senior leadership and drive alignment across the enterprise</li><li>
Demonstrated success leading enterprise-wide transformation initiatives and change programs; aligning stakeholders across functions to deliver measurable business and financial outcomes</li><li>
Experience supporting recurring revenue business models: software, services, subscriptions, consumables or other customer lifecycle-based businesses</li><li>
Understanding of retention, pricing, customer profitability and revenue growth drivers</li><li>
Experience with R&amp;D investment planning, new product introductions, portfolio management, and product lifecycle economics, including assessment of investment returns and strategic growth opportunities</li></ul>
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least June 29, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $205,280.00 - $384,900.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.<h2 class="jobSectionHeader">
Travel Required:
</h2>25% of the Time<h2 class="jobSectionHeader">
Shift:
</h2>Day<h2 class="jobSectionHeader">
Duration:
</h2>No End Date<h2 class="jobSectionHeader">
Job Function:
</h2>Finance</div>

Associate Vice President, Business Group Finance - ACG

<div><h2 class="jobSectionHeader">Job Description</h2>
As an Online Technical Support Engineer, you will provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions. You will also leverage post sales interactions with customers to probe and qualify further revenue opportunities. As an Online Technical Support Engineer, you will help customers with questions regarding GC and GC Mass Spec Instrumentation.
Role-Specific Responsibilities include:<ul><li>
Direct customer contact through phone/email channels</li><li>
Log requests via our SAP ticketing system</li><li>
Provide technical support, troubleshooting customers&rsquo; applications and delivering consulting and education services, using telephone, email and online collaboration tools</li><li>
Solves routine and non-routine issues, challenges and problems within field of specialization</li><li>
Write technical support articles for global knowledge base.</li><li>
May book transactional sales opportunities and provide highly qualified leads to sales</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Bachelor's or master's degree or University degree in STEM (science, technology, engineering, and mathematics)</li><li>
4+ years of relevant experience in the field of knowledge</li><li>
Relevant work experience in customer service, technical support or laboratory environment exposure to LC or GC instrumentation is a plus</li><li>
May occasionally travel for customer visits for development and training</li><li>
Working shift will be for 8 am to 5 pm Pacific time zone</li><li>
Atomic Spectroscopy experience a plus</li></ul>
Key skills to be successful in this role:<ul><li>
Excellent verbal and written communication</li><li>
Customer-focused mindset</li><li>
Logical troubleshooting skills</li><li>
General proficiency with online tools, systems and technologies</li><li>
Willingness to deepen knowledge on software and applications on the product line supported</li></ul>
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least March 19, 2026 or until the job is no longer posted.
The full-time equivalent pay range for this position is $43.12 - $80.84/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.<h2 class="jobSectionHeader">
Travel Required:
</h2>10% of the Time<h2 class="jobSectionHeader">
Shift:
</h2>Day<h2 class="jobSectionHeader">
Duration:
</h2>No End Date<h2 class="jobSectionHeader">
Job Function:
</h2>Services &amp; Support</div>

Online Technical Support Engineer -Analytical Instrumentation

Join Agilent Technologies and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.