Urwah Admin

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Get To Know Our Team
 
 
 
 The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best on-site services to manage the latest hardware running Windows, macOS, and Linux.
 
 
 
 This role can be based in Bangkok, Gurgaon, Kuala Lumpur, Philippines or Indonesia
 
 
 
 
 The Opportunity:
 
 
 
 Agoda is using a wide range of systems and tools like Workday, Zendesk, Greenhouse, etc. to support its People operations' fast-moving pace and dynamic workforce needs globally. We are looking for a People Technology Manager (Integrations) to drive projects and implement solutions at scale to simplify work, automate repetitive tasks, and optimize business processes. In this role, you will be a key driver of Agoda&rsquo;s People Technology strategy, owning critical integrations and automations that directly impact every employee&rsquo;s experience. You&rsquo;ll work at the intersection of HR, Payroll, and Technology, with the freedom to innovate and the scale to see your solutions make a measurable difference
 
 
 
 In This Role, You'll Get To
 
 
 
 <ul>
 <li>
 Lead a team of SMEs to drive People Technology integration projects.
 </li>
 <li>
 Own and lead Agoda&rsquo;s payroll integration roadmap, shaping how core HR and payroll systems work together across countries and products.
 </li>
 <li>
 Strategize Agoda&rsquo;s Workday integration roadmap by scaling solutions, driving continuous improvements, and assessing platform readiness.
 </li>
 <li>
 Lead integration design strategy using Workday and other tools, integrating with platforms such as Zendesk, Greenhouse, Oracle, and other components of the Agoda tech stack.
 </li>
 <li>
 Optimize existing automated solutions to improve efficiency and create leaner processes.
 </li>
 <li>
 Partner closely with key business stakeholders (Payroll, FinSys, People Technology, BI Dev) to assess technology needs and feasibility, align priorities, manage timelines, and drive end-to-end delivery from design through testing and deployment.
 </li>
 <li>
 Explore creative and out-of-the-box solutions to solve complex business problems.
 </li>
 <li>
 Implement, test, and launch major system enhancements, ensuring quality, stability, and a smooth change experience for end users.
 </li>
 <li>
 Collaborate with solutions and engineering teams to design and implement custom applications and tools that extend Workday and the broader People Tech ecosystem.
 </li>
 <li>
 Mentor and coach junior team members, sharing best practices and elevating the overall technical capabilities of the team.
 </li>
 <li>
 Lead system-related training and demos for Agoda employees and People Team end users, driving adoption of new tools, features, and ways of working.
 
 
 </li>
 </ul>
 
 What You'll Need to Succeed:
 
 
 
 <ul>
 <li>
 Minimum +8 years of hands-on Workday Integrations experience
 </li>
 <li>
 Experience managing and leading a team
 </li>
 <li>
 Proven track record leading technical implementations for payroll integration rollouts, specifically using PECI
 </li>
 <li>
 Strong expertise with Workday integration and reporting tools, including Workday Studio, EIB, Core Connectors, PECI, BIRT, RaaS, and REST/SOAP API-based integrations
 </li>
 <li>
 Solid knowledge of Workday Core HCM and other key functional/technical areas, such as Business Processes, Security, and system configuration
 </li>
 <li>
 Deep understanding of integration design patterns, error handling, and Workday data models
 </li>
 <li>
 Comfortable working in ambiguous environments, proactively identifying and resolving edge cases, dependencies, and potential risks
 </li>
 <li>
 Strong team player with a high sense of ownership, bringing subject-matter expertise while collaborating to solve complex issues
 </li>
 <li>
 Demonstrated ability to drive continuous improvements to simplify processes, increase scalability, and reduce operational complexity
 </li>
 <li>
 Strong project and stakeholder management skills, with experience engaging cross-functional teams
 </li>
 <li>
 Ability to leverage data and analytics to generate insights and support effective decision-making
 </li>
 <li>
 Fluency in English, both written and spoken, is required
 
 
 </li>
 </ul>
 
 It's Great If You Have:
 
 
 
 <ul>
 <li>
 Experience in automation tools and programming languages outside of Workday space (MS Power Apps, SQL, HTML)
 </li>
 <li>
 Ability to constructively challenge and refine requests while maintaining respectful, professional relationships
 </li>
 <li>
 Presentation/Workshop facilitation
 </li>
 <li>
 Able to move fast, adapt to changes
 
 
 </li>
 </ul>
 #telaviv #jerusalem #IT #ENG #4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 
 
</div>

[ITO] (GSD) Integration Manager – People Technology (Bangkok & Multi-locations -based, relocation provided)

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Get To Know Our Team
 
 
 
 The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best on-site services to manage the latest hardware running Windows, macOS, and Linux.
 
 
 
 The Opportunity:
 
 
 
 As a Workday Time Tracking Specialist, you will serve as the primary expert ensuring our Time Tracking module operates seamlessly, scales effectively, and supports accurate payroll and regulatory compliance. While Time Tracking will be your core focus, you will also contribute across other domains and additional HRIS platforms to strengthen our overall People Technology foundation.
 
 
 You&rsquo;ll partner closely with People and IT teams to deliver scalable solutions, optimize existing processes, and explore new ways Workday and other tools can bring value to the organization.
 
 
 If you&rsquo;re someone who enjoys solving complex problems, thrives in a collaborative environment, and is eager to expand your skills beyond Workday, this role will give you the platform to do just that.
 
 
 
 This role can be based in Bangkok, Gurgaon or Kuala Lumpur
 
 
 
 
 In this Role, you'll get to:
 
 
 
 <ul>
 <li>
 Lead configuration and maintenance of Workday Time Tracking, including time entry rules, validation logic, work schedules, time calculations, and compliance requirements.
 </li>
 <li>
 Partner closely with cross-functional teams to translate business requirements into scalable Workday solutions that enhance employee experience.
 </li>
 <li>
 Own and manage reporting, calculated fields, and security configurations that provide accurate insights into time entries, exceptions, overtime, and pay-impact data.
 </li>
 <li>
 Own documentation and knowledge sharing, including SOPs, configuration guides, and process maps to strengthen team resiliency.
 </li>
 <li>
 Gain opportunities to work across other Workday domains and internal tools, expanding expertise based on project needs and personal interests.
 </li>
 <li>
 Stay informed on new Workday releases and people technology trends, identifying opportunities for enhancement and automation.
 </li>
 <li>
 Explore and contribute to other internal tools and technologies beyond Workday, expanding your technical footprint within the People Technology ecosystem.
 
 
 </li>
 </ul>
 
 What you'll Need to Succeed:
 
 
 
 <ul>
 <li>
 4 - 6 years of hands-on Workday experience, with at least 2&ndash;3 years focused on Time Tracking configuration, rules, and reporting.
 </li>
 <li>
 Deep expertise in Time Tracking setup, including time entry codes, calendars, work schedules, validation rules, time calculations (OT, shift premiums, holiday rules), and compliance requirements.
 </li>
 <li>
 Strong proficiency in Advanced Reporting and Calculated Fields, with the ability to build complex, cross-domain reports and time-related analytics.
 </li>
 <li>
 Solid understanding of HCM fundamentals, covering both business processes (Hire, Change Job, Termination) and configuration concepts (condition rules, orgs, hierarchies, custom objects)
 </li>
 <li>
 Working knowledge of Workday Security, including constrained/unconstrained roles and segmented security
 </li>
 <li>
 Proven analytical and problem-solving skills, with an eye for process efficiency and data integrity.
 </li>
 <li>
 Excellent communication and collaboration skills, with the ability to influence stakeholders and translate business needs into system design.
 </li>
 <li>
 Bachelor&rsquo;s degree in HR, IT, Business Systems, or a related field, or equivalent practical experience.
 
 
 </li>
 </ul>
 
 It's Great if you have:
 
 
 
 <ul>
 <li>
 Experience with Workday Time Tracking, Absence, or Payroll integrations (EIBs, PECI, or custom interfaces).
 </li>
 <li>
 Exposure to overtime, shift differential, or country-specific labor rule implementations in Workday.
 </li>
 <li>
 Familiarity with testing frameworks, release management, or regression testing for time-related logic.
 </li>
 <li>
 Experience working in an international or fast-paced environment.
 </li>
 <li>
 Workday certification(s) in Time Tracking, Payroll, or HCM.
 </li>
 <li>
 Interest in expanding knowledge beyond Workday into other people technology platforms and tools.
 
 
 </li>
 </ul>
 
 What you'll get:
 
 
 
 <ul>
 <li>
 Medical, dental, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit
 </li>
 <li>
 Provident fund benefits, and life insurance
 </li>
 <li>
 Flexibility to help you work in the way that's best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.
 </li>
 <li>
 Unlimited online learning access, several in-person development programs for each stage of your career, and career paths for management and individual contributors
 </li>
 <li>
 The chance to live in Bangkok, one of the best cities in Southeast Asia and a central hub for travel. Within 3 hours you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.
 </li>
 <li>
 A generous relocation package to help you get here comfortably.
 
 
 </li>
 </ul>
 #telaviv #jerusalem #IT #ENG #4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 
 
</div>

Workday Functional Specialist(Time-tracking Module, Bangkok / Indian / Malaysia-based, relocation provided)

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 The Opportunity:
 
 
 
 As an Indirect Tax Compliance Lead, you will work for Agoda Services Co., Ltd in Bangkok and report directly to the Associate Director, Tax. You will be part of the Finance team (approximately 100 professionals) and also work closely with the Legal team.
 
 
 The main focus of this position is managing all tax matters related to VAT, sales tax, GST and other indirect taxes for Agoda, including the compliance with tax regulations in all countries where we operate as a business, other tax related items and the relationships with Agoda&rsquo;s tax and legal advisors.
 
 
 This role involves interaction with our US parent company, our international offices, business managers, functional teams, IT and other finance and legal colleagues. Due to the rapid growth of the organization, the tasks and duties of this role may also evolve over time. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur.
 
 
 
 In this Role, you'll get to:
 
 
 
 <ul>
 <li>
 Responsible for overall management of indirect tax compliance and advisory activities across the business.
 </li>
 <li>
 Assessment of indirect tax positions and interpretations of our business models.
 </li>
 <li>
 Define indirect tax requirements for existing and new programs/products and ensure practical implementation of these requirements in internal systems.
 </li>
 <li>
 Research and keep abreast of global indirect tax developments, evaluate necessary business and process changes, develop, and execute plans accordingly to ensure compliance with new tax rules and regulations.
 </li>
 <li>
 Manage indirect tax projects and develop strategic and operational implementation work plans to ensure new service or country launches are tax compliant and timely.
 </li>
 <li>
 Solid understanding of how indirect taxes affect in-house financial applications and systems e.g. Oracle.
 </li>
 <li>
 Reconcile revenue, purchase, output VAT/GST and input VAT/GST with financials.
 </li>
 <li>
 Coordinate with external advisors on various indirect tax issues, e.g. obtain tax advice as necessary and ensure accurate and timely indirect tax reporting and tax payment.
 </li>
 <li>
 Contribute to indirect tax awareness and appreciation within the Agoda group.
 
 
 </li>
 </ul>
 
 What you'll Need to Succeed:
 
 
 
 <ul>
 <li>
 Bachelors or Master&rsquo;s degree in Tax, Accounting, Finance or any business related field. Chartered Accountant (or equivalent) or graduate degree in taxation is a definite asset.
 </li>
 <li>
 Mininum 8 years of indirect tax experience in a multinational tax environment, Big 4 / Top law firm / major corporation experience highly regarded.
 </li>
 <li>
 Strong technical knowledge in indirect taxes (VAT/GST) in an international context, both in mature and developing jurisdictions.
 </li>
 <li>
 Experience with indirect tax setup in systems, including ERP systems.
 </li>
 <li>
 Detail-oriented individual who takes ownership of projects.
 </li>
 <li>
 Able to extract, analyze, and review data and make appropriate recommendations.
 </li>
 <li>
 Project management expertise, including strong organizational and change management skills.
 </li>
 <li>
 Ability to work independently and productively.
 </li>
 <li>
 Strong verbal and written communications skills, with the ability to effectively communicate complicated tax technical issues with senior leadership.
 </li>
 <li>
 Team management experience a plus.
 </li>
 <li>
 E-commerce or travel industry experience a plus.
 
 
 </li>
 </ul>
 
 It's Great if you have:
 
 
 
 <ul>
 <li>
 Self-motivated and results-oriented professional
 </li>
 <li>
 Exceptional interpersonal skills with the ability to interact with all levels of cross-functional teams
 </li>
 <li>
 Ability to have good grasp of the detail whilst understanding the &ldquo;big picture&rdquo;, and to manage multiple tasks and priorities simultaneously
 </li>
 <li>
 Able to work under pressure and meet strict deadlines, and comfortable working in a fast paced and dynamic environment
 </li>
 <li>
 Team leader and team player
 </li>
 <li>
 Professional &ldquo;get it done&rdquo; attitude and work ethic
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Energetic and driven personality
 </li>
 <li>
 Adapts well to and is energized by change
 
 
 </li>
 </ul>
 #InternationalTax#GlobalTax#TaxManager#FinanceCareers#TaxStrategy#TaxPlanning#DirectTax#IndirectTax#AdvisoryTax#sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc#sydney #melbourne #perth #vienna #graz #brussels #antwerp #ghent #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen#zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nurember#athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo#riga #vilnius #luxembourg #kualalumpur #malta #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #porto #braga #cascais #loures #amadora #almada #singapore #seoul #barcelona #madrid #valencia #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #edinburgh #kiev #hcmc #hanoi
 
 
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Indirect Tax Compliance Lead (Bangkok Based, Relocation Provided)

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Our Purpose &ndash; Bridging the World Through Travel
 
 
 
 We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
 
 
 We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
 
 
 At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
 
 
 
 Get to Know Our Team
 
 
 
 Agoda&rsquo;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&rsquo;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&rsquo;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&rsquo;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
 
 
 
 The Opportunity
 
 
 
 As a Customer Experience Specialist in Cairo, Egypt, supporting Italian and English, you will:
 
 
 <ul>
 <li>
 Build strong problem-solving and communication skills that open doors to many future roles
 </li>
 <li>
 Support customers and partners from multiple countries and cultures, gaining truly global experience
 </li>
 <li>
 Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
 
 
 </li>
 </ul>
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Deliver outstanding service to guests and partners via phone, email, and chat
 </li>
 <li>
 Handle a high volume of inquiries and deliver accurate, timely resolutions
 </li>
 <li>
 Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
 </li>
 <li>
 Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
 </li>
 <li>
 Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
 </li>
 <li>
 Apply Agoda policies and procedures in a fair and consistent way
 </li>
 <li>
 Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
 </li>
 <li>
 Safeguard customer data and maintain strict confidentiality at all times
 </li>
 <li>
 Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
 </li>
 <li>
 As part of a rotating shift schedule, you&rsquo;ll occasionally work weekends and public holidays, planned in advance with your team
 </li>
 <li>
 Enjoy Agoda&rsquo;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks (details may vary by location)
 
 
 </li>
 </ul>
 
 Core Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer focus and a genuine desire to help others
 </li>
 <li>
 Excellent spoken and written Italian skills, and B2 level English
 </li>
 <li>
 Ability to stay calm, accurate, and professional under pressure
 </li>
 <li>
 Good problem-solving skills, using guidelines and data to make decisions effectively
 </li>
 <li>
 Flexibility to adapt to new tools, processes, and feedback
 </li>
 <li>
 Ability to manage time and priorities in a fast-paced, high-volume environment
 </li>
 <li>
 Reliability, integrity, and a positive, collaborative attitude
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Prior working experience in customer support, contact center, or service roles
 </li>
 <li>
 Experience in travel, e-commerce, hospitality, or BPO is a plus
 </li>
 <li>
 Experience working with international customers or partners
 </li>
 <li>
 Familiarity with contact center, CRM, or ticketing systems
 </li>
 <li>
 Additional language skills beyond the core required language for the role if any
 
 
 </li>
 </ul>
 
 Why Agoda
 
 
 
 <ul>
 <li>
 Competitive compensation with performance-based incentives
 </li>
 <li>
 Annual discretionary performance bonus
 </li>
 <li>
 Visa sponsorship and relocation support for eligible roles and locations
 </li>
 <li>
 Health insurance and other locally competitive benefits
 </li>
 <li>
 Agoda travel discounts and special rates on accommodation and related products
 </li>
 <li>
 Work from anywhere for up to 30 days per year
 </li>
 <li>
 Structured training, coaching, and clear performance metrics
 </li>
 <li>
 Opportunities to grow your career within the Customer Experience Group or across Agoda
 </li>
 <li>
 An inclusive, international work environment where your ideas and feedback are valued
 
 
 </li>
 </ul>
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Customer Experience Specialist – Bilingual (Fluent in Italian & English) | Cairo, Egypt

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Get to Know our Team:
 
 
 
 The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best on-site services to manage the latest hardware running Windows, macOS, and Linux.
 
 
 
 This role can be based in Bangkok, Gurgaon or Kuala Lumpur
 
 
 
 
 The Opportunity:
 
 
 
 As a Workday Talent &amp; Performance Specialist, you will serve as the primary expert in this domain, providing strategic guidance, advising on best practices, designing, configuring and rolling out projects. While Talent will be your core focus, you will also contribute across other domains and additional HRIS platforms to strengthen our overall People Technology foundation.
 
 
 You&rsquo;ll partner closely with People and IT teams to deliver scalable solutions, optimize existing processes, and explore new ways Workday and other tools can bring value to the organization.
 
 
 If you&rsquo;re someone who enjoys solving complex problems, thrives in a collaborative environment, and is eager to expand your skills beyond Workday, this role will give you the platform to do just that.
 
 
 This role will be based in Bangkok and relocation will be provided.
 
 
 
 In this Role, you'll get to:
 
 
 
 <ul>
 <li>
 Lead configuration and maintenance of Workday Talent &amp; Performance module, including performance reviews, calibration processes, business process frameworks, and employee review templates
 </li>
 <li>
 Partner closely with cross-functional teams to translate business requirements into scalable Workday solutions that enhance employee experience.
 </li>
 <li>
 Own and manage reporting, calculated fields, and security configurations for all Talent &amp; Performance related requests
 </li>
 <li>
 Own documentation and knowledge sharing, including SOPs, configuration guides, and process maps to strengthen team resiliency
 </li>
 <li>
 Stay informed on new Workday releases and people technology trends, identifying opportunities for enhancement and automation
 </li>
 <li>
 Explore and contribute to other internal tools and technologies beyond Workday, expanding your technical footprint within the People Technology ecosystem
 
 
 </li>
 </ul>
 
 What you'll Need to Succeed:
 
 
 
 <ul>
 <li>
 4 - 6 years of hands-on Workday experience, with at least 2&ndash;3 years focused on Workday Talent &amp; Performance
 </li>
 <li>
 Proven experience delivering end‑to‑end performance review cycles, including template design, eligibility rules, rating scales, competencies, and workflows
 </li>
 <li>
 Strong experience configuring and supporting calibration sessions, including calibration setup, participant security, and facilitation readiness
 </li>
 <li>
 Strong proficiency in Advanced Reporting and Calculated Fields, with the ability to build complex, cross-domain reports
 </li>
 <li>
 Solid understanding of HCM fundamentals, covering both business processes (Hire, Change Job, Termination) and configuration concepts (condition rules, orgs, hierarchies, custom objects)
 </li>
 <li>
 Working knowledge of Workday Security, including constrained/unconstrained roles and segmented security
 </li>
 <li>
 Proven analytical and problem-solving skills, with an eye for process efficiency and data integrity
 </li>
 <li>
 Excellent communication and collaboration skills, with the ability to influence stakeholders and translate business needs into system design
 </li>
 <li>
 Bachelor&rsquo;s degree in HR, IT, Business Systems, or a related field, or equivalent practical experience
 
 
 </li>
 </ul>
 
 It's Great if you have:
 
 
 
 <ul>
 <li>
 Experience implementing or optimizing continuous performance management, check-ins, or development planning
 </li>
 <li>
 Experience supporting multi-country or regionally varied performance frameworks
 </li>
 <li>
 Familiarity with testing frameworks, release management, or regression testing
 </li>
 <li>
 Experience working in an international or fast-paced environment
 </li>
 <li>
 Workday certification(s) in Talent &amp; Performance, or HCM
 </li>
 <li>
 Interest in expanding knowledge beyond Workday into other people technology platforms and tools.
 
 
 </li>
 </ul>
 
 What you'll get:
 
 
 
 <ul>
 <li>
 Medical, dental, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit
 </li>
 <li>
 Provident fund benefits, and life insurance
 </li>
 <li>
 Flexibility to help you work in the way that's best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options
 </li>
 <li>
 Unlimited online learning access, several in-person development programs for each stage of your career, and career paths for management and individual contributors
 </li>
 <li>
 The chance to live in Bangkok, one of the best cities in Southeast Asia and a central hub for travel. Within 3 hours you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few
 </li>
 <li>
 A generous relocation package to help you get here comfortably
 
 
 </li>
 </ul>
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 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 
 
</div>

[ITO] (GSD) Workday Talent & Performance Specialist (Bangkok / India / Malaysia-based, relocation provided)

Join Agoda and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Agoda

About Company

[ITO] (GSD) Integration Manager – People Technology (Bangkok & Multi-locations -based, relocation provided)

Workday Functional Specialist(Time-tracking Module, Bangkok / Indian / Malaysia-based, relocation provided)

Workday Functional Specialist(Time-tracking Module, Bangkok / Indian / Malaysia-based, relocation provided)

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Indirect Tax Compliance Lead (Bangkok Based, Relocation Provided)

Customer Experience Specialist – Bilingual (Fluent in Italian & English) | Cairo, Egypt

[ITO] (GSD) Workday Talent & Performance Specialist (Bangkok / India / Malaysia-based, relocation provided)