Urwah Admin

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Our Purpose &ndash; Bridging the World Through Travel
 
 
 
 We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
 
 
 We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
 
 
 At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
 
 
 
 Get to Know Our Team
 
 
 
 Agoda&rsquo;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&rsquo;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&rsquo;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&rsquo;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
 
 
 
 The Opportunity
 
 
 
 As a Customer Experience Specialist in Cairo, Egypt, supporting German and English, you will:
 
 
 <ul>
 <li>
 Build strong problem-solving and communication skills that open doors to many future roles
 </li>
 <li>
 Support customers and partners from multiple countries and cultures, gaining truly global experience
 </li>
 <li>
 Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
 
 
 </li>
 </ul>
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Deliver outstanding service to guests and partners via phone, email, and chat
 </li>
 <li>
 Handle a high volume of inquiries and deliver accurate, timely resolutions
 </li>
 <li>
 Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
 </li>
 <li>
 Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
 </li>
 <li>
 Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
 </li>
 <li>
 Apply Agoda policies and procedures in a fair and consistent way
 </li>
 <li>
 Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
 </li>
 <li>
 Safeguard customer data and maintain strict confidentiality at all times
 </li>
 <li>
 Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
 </li>
 <li>
 As part of a rotating shift schedule, you&rsquo;ll occasionally work weekends and public holidays, planned in advance with your team
 </li>
 <li>
 Enjoy Agoda&rsquo;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks (details may vary by location)
 
 
 </li>
 </ul>
 
 Core Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer focus and a genuine desire to help others
 </li>
 <li>
 Excellent spoken and written German skills, and B2 level English
 </li>
 <li>
 Ability to stay calm, accurate, and professional under pressure
 </li>
 <li>
 Good problem-solving skills, using guidelines and data to make decisions effectively
 </li>
 <li>
 Flexibility to adapt to new tools, processes, and feedback
 </li>
 <li>
 Ability to manage time and priorities in a fast-paced, high-volume environment
 </li>
 <li>
 Reliability, integrity, and a positive, collaborative attitude
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Prior working experience in customer support, contact center, or service roles
 </li>
 <li>
 Experience in travel, e-commerce, hospitality, or BPO is a plus
 </li>
 <li>
 Experience working with international customers or partners
 </li>
 <li>
 Familiarity with contact center, CRM, or ticketing systems
 </li>
 <li>
 Additional language skills beyond the core required language for the role if any
 
 
 </li>
 </ul>
 
 Why Agoda
 
 
 
 <ul>
 <li>
 Competitive compensation with performance-based incentives
 </li>
 <li>
 Annual discretionary performance bonus
 </li>
 <li>
 Visa sponsorship and relocation support for eligible roles and locations
 </li>
 <li>
 Health insurance and other locally competitive benefits
 </li>
 <li>
 Agoda travel discounts and special rates on accommodation and related products
 </li>
 <li>
 Work from anywhere for up to 30 days per year
 </li>
 <li>
 Structured training, coaching, and clear performance metrics
 </li>
 <li>
 Opportunities to grow your career within the Customer Experience Group or across Agoda
 </li>
 <li>
 An inclusive, international work environment where your ideas and feedback are valued
 
 
 </li>
 </ul>
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Customer Experience Specialist – Bilingual (Fluent in German & English) | Cairo, Egypt

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Get to Know our Team:
 
 
 
 The Infrastructure Team operates all networks, servers, and storage platforms used to deliver services to Agoda&rsquo;s customers. We support every product within the company, working with a wide range of systems and technology stacks. As part of our team, you will be working on a mission critical private cloud with over 800k cores, spread over hundreds of Kubernetes clusters, OpenStack virtual machines and bare metal servers.
 
 
 Each of these opportunities - coupled with an open work environment - are a great way to gain experience on a modern and dynamic platform, constantly evolving to adapt to changes in the business landscape.
 
 
 
 The Opportunity:
 
 
 
 Our Compute Platform team in Bangkok is looking for an experienced Engineering Manager to help scale and evolve our Compute Platform, with a strong focus on inventory, platform tooling, and lifecycle management across bare‑metal infrastructure, virtual machines, and Kubernetes.
 
 
 You&rsquo;ll balance hands‑on technical leadership with people leadership, guiding a small, cross‑functional team while ensuring our platform delivers reliable, high‑quality data and tooling that supports informed decision‑making at scale.
 
 
 
 In This Role, You Will:
 
 
 
 <ul>
 <li>
 Stay hands‑on by contributing to system design and code, performing reviews, and providing expert technical guidance and mentorship to engineers at all levels, including interns and junior contractors.
 </li>
 <li>
 Build, lead, and develop a cross‑functional team of software and systems engineers, supported by contractors and interns, operating with agile delivery practices.
 </li>
 <li>
 Drive the research, design, and delivery of inventory and compute platform tooling that improves visibility, efficiency, reliability, and lifecycle management.
 </li>
 <li>
 Own and support design reviews within the team and across the wider engineering organization, helping shape platform standards and technical direction.
 </li>
 <li>
 Own the roadmap, and be accountable for delivery, reliability, and operational outcomes
 </li>
 <li>
 Foster a culture of operational excellence, engineering quality, and continuous improvement.
 </li>
 <li>
 Continuously learn and explore emerging technologies, proactively sharing knowledge and raising the technical bar across teams.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need to Succeed:
 
 
 
 <ul>
 <li>
 3+ years of experience as an Engineering Manager, leading, coaching, and developing engineers with a mix of seniority and experience levels.
 </li>
 <li>
 Strong hands‑on coding experience in a modern programming language; Golang is preferred as it is our primary language.
 </li>
 <li>
 Experience building or supporting platform tooling for large‑scale compute or infrastructure environments, with an understanding of Kubernetes, OpenStack, virtual machines, and containers.
 </li>
 <li>
 Proven experience with platform stability, resilience, and observability.
 </li>
 <li>
 A strong focus on testing, quality, and delivery, with experience in modern CI/CD environments.
 </li>
 <li>
 A data‑driven, scientific approach to decision‑making, particularly around platform health, delivery outcomes, and performance.
 </li>
 <li>
 Comfort operating with high autonomy at the team level, including setting OKRs/KPIs, prioritizing work, and taking clear ownership.
 </li>
 <li>
 Experience leading Agile/Scrum teams with multiple direct reports.
 </li>
 <li>
 Demonstrated experience using Generative AI tools in day‑to‑day engineering and management workflows (e.g. coding, design, documentation, analysis).
 </li>
 <li>
 Self‑motivated, approachable, and adaptable, with strong communication skills; English is the working language.
 
 
 </li>
 </ul>
 
 It&rsquo;s Great if you Have:
 
 
 
 <ul>
 <li>
 Experience designing or building asset and inventory management systems at scale.
 </li>
 <li>
 Hands‑on experience with configuration management and automation tools, preferably Ansible and/or AWX.
 </li>
 <li>
 Solid understanding of networking fundamentals and protocols in large‑scale infrastructure environments.
 </li>
 <li>
 Ability to communicate and collaborate effectively across teams and levels within a large organization.
 </li>
 <li>
 Experience using, maintaining, or contributing to open‑source projects.
 </li>
 <li>
 Experience integrating GenAI capabilities into platforms, such as MCP‑based or similar GenAI tooling.
 
 
 </li>
 </ul>
 #telaviv #jerusalem #IT #ENG #4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5
 
 
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 
 
</div>

[ITO] (Infra) Associate Engineering Manager / Engineering Manager – Infrastructure Platform (Bangkok-based, relocation provided)

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Get to Know our Team:
 
 
 
 The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best on-site services to manage the latest hardware running Windows, macOS, and Linux.
 
 
 
 The Opportunity:
 
 
 
 As a Workday HCM Specialist, you will serve as the primary expert ensuring our core HCM processes operate seamlessly, with a focus on scaling and enhancing the setup in alignment with organizational requirements. While HCM will be your core area, you will also contribute across other domains and additional HRIS platforms to strengthen our overall People Technology foundation.
 
 
 You&rsquo;ll partner closely with People and IT teams to deliver scalable solutions, optimize existing processes, and explore new ways Workday and other tools can bring value to the organization.
 
 
 If you&rsquo;re someone who enjoys solving complex problems, thrives in a collaborative environment, and is eager to expand your skills beyond Workday, this role will give you the platform to do just that.
 
 
 
 Location: This role will be based in Bangkok, Kuala Lumpur or Gurgaon.
 
 
 
 <ul>
 <li>
 Bangkok: Full relocation support will be provided by Agoda.
 </li>
 <li>
 Kuala Lumpur &amp; Gurgaon: Applicants must already be eligible to work locally (citizens or holders of valid work authorization).
 
 
 </li>
 </ul>
 
 In this Role, you'll get to:
 
 
 
 <ul>
 <li>
 Lead, configure, maintain, and support Workday HCM setup including core configuration, organization structures and business process frameworks
 </li>
 <li>
 Partner closely with cross-functional teams to translate business requirements into scalable Workday solutions that enhance employee experience.
 </li>
 <li>
 Own and manage reporting, calculated fields, and security configurations that provide accurate insights across the employee life cycle
 </li>
 <li>
 Own documentation and knowledge sharing, including SOPs, configuration guides, and process maps to strengthen team resiliency.
 </li>
 <li>
 Gain opportunities to work across other Workday domains and internal tools, expanding expertise based on project needs and personal interests.
 </li>
 <li>
 Stay informed on new Workday releases and people technology trends, identifying opportunities for enhancement and automation.
 </li>
 <li>
 Explore and contribute to other internal tools and technologies beyond Workday, expanding your technical footprint within the People Technology ecosystem.
 
 
 </li>
 </ul>
 
 What you'll Need to Succeed:
 
 
 
 <ul>
 <li>
 4 - 6 years of hands-on Workday experience, with at least 2&ndash;3 years focused on HCM configuration and reporting.
 </li>
 <li>
 Solid understanding of HCM fundamentals, covering both business processes (Hire, Change Job, Termination) and configuration concepts (condition rules, orgs, hierarchies, custom objects)
 </li>
 <li>
 Strong proficiency in Advanced Reporting and Calculated Fields, with the ability to build complex, cross-domain reports
 </li>
 <li>
 Working knowledge of Workday Security, including constrained/unconstrained roles and segmented security
 </li>
 <li>
 Proven analytical and problem-solving skills, with an eye for process efficiency and data integrity.
 </li>
 <li>
 Excellent communication and collaboration skills, with the ability to influence stakeholders and translate business needs into system design.
 </li>
 <li>
 Bachelor&rsquo;s degree in HR, IT, Business Systems, or a related field, or equivalent practical experience.
 
 
 </li>
 </ul>
 
 It's Great if you have:
 
 
 
 <ul>
 <li>
 Experience supporting additional Workday modules (e.g., Payroll, Time Tracking, Absence, Talent)
 </li>
 <li>
 Knowledge of Workday integrations (EIBs, Core Connectors, Studio)
 </li>
 <li>
 Familiarity with HCM rollouts, testing frameworks, release management, or regression testing
 </li>
 <li>
 Experience working in an international or fast-paced environment
 </li>
 <li>
 Workday certification(s) in HCM or any other modules
 </li>
 <li>
 Interest in expanding knowledge beyond Workday into other people technology platforms and tools.
 
 
 </li>
 </ul>
 
 What you'll get:
 
 
 
 <ul>
 <li>
 Medical, dental, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit
 </li>
 <li>
 Provident fund benefits, and life insurance
 </li>
 <li>
 Flexibility to help you work in the way that's best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.
 </li>
 <li>
 Unlimited online learning access, several in-person development programs for each stage of your career, and career paths for management and individual contributors
 </li>
 <li>
 The chance to live in Bangkok, one of the best cities in Southeast Asia and a central hub for travel. Within 3 hours you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.
 </li>
 <li>
 A generous relocation package to help you get here comfortably.
 
 
 </li>
 </ul>
 #telaviv #jerusalem #IT #ENG #4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5
 
 
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 
 
</div>

[ITO] (GSD) Workday HCM Specialist (Bangkok/ Kular Lumper / Gurgaon based, relocation provided)

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Get To Know Our Team
 
 
 
 The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff to achieve their goals. We operate in 10 different countries, providing 24/7 support to all Agoda employees. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best on-site services to manage the latest hardware running Windows, macOS, and Linux.
 
 
 
 The Opportunity:
 
 
 
 As a Workday Time Tracking Specialist, you will serve as the primary expert ensuring our Time Tracking module operates seamlessly, scales effectively, and supports accurate payroll and regulatory compliance. While Time Tracking will be your core focus, you will also contribute across other domains and additional HRIS platforms to strengthen our overall People Technology foundation.
 
 
 You&rsquo;ll partner closely with People and IT teams to deliver scalable solutions, optimize existing processes, and explore new ways Workday and other tools can bring value to the organization.
 
 
 If you&rsquo;re someone who enjoys solving complex problems, thrives in a collaborative environment, and is eager to expand your skills beyond Workday, this role will give you the platform to do just that.
 
 
 
 This role can be based in Bangkok, Gurgaon or Kuala Lumpur
 
 
 
 
 In this Role, you'll get to:
 
 
 
 <ul>
 <li>
 Lead configuration and maintenance of Workday Time Tracking, including time entry rules, validation logic, work schedules, time calculations, and compliance requirements.
 </li>
 <li>
 Partner closely with cross-functional teams to translate business requirements into scalable Workday solutions that enhance employee experience.
 </li>
 <li>
 Own and manage reporting, calculated fields, and security configurations that provide accurate insights into time entries, exceptions, overtime, and pay-impact data.
 </li>
 <li>
 Own documentation and knowledge sharing, including SOPs, configuration guides, and process maps to strengthen team resiliency.
 </li>
 <li>
 Gain opportunities to work across other Workday domains and internal tools, expanding expertise based on project needs and personal interests.
 </li>
 <li>
 Stay informed on new Workday releases and people technology trends, identifying opportunities for enhancement and automation.
 </li>
 <li>
 Explore and contribute to other internal tools and technologies beyond Workday, expanding your technical footprint within the People Technology ecosystem.
 
 
 </li>
 </ul>
 
 What you'll Need to Succeed:
 
 
 
 <ul>
 <li>
 4 - 6 years of hands-on Workday experience, with at least 2&ndash;3 years focused on Time Tracking configuration, rules, and reporting.
 </li>
 <li>
 Deep expertise in Time Tracking setup, including time entry codes, calendars, work schedules, validation rules, time calculations (OT, shift premiums, holiday rules), and compliance requirements.
 </li>
 <li>
 Strong proficiency in Advanced Reporting and Calculated Fields, with the ability to build complex, cross-domain reports and time-related analytics.
 </li>
 <li>
 Solid understanding of HCM fundamentals, covering both business processes (Hire, Change Job, Termination) and configuration concepts (condition rules, orgs, hierarchies, custom objects)
 </li>
 <li>
 Working knowledge of Workday Security, including constrained/unconstrained roles and segmented security
 </li>
 <li>
 Proven analytical and problem-solving skills, with an eye for process efficiency and data integrity.
 </li>
 <li>
 Excellent communication and collaboration skills, with the ability to influence stakeholders and translate business needs into system design.
 </li>
 <li>
 Bachelor&rsquo;s degree in HR, IT, Business Systems, or a related field, or equivalent practical experience.
 
 
 </li>
 </ul>
 
 It's Great if you have:
 
 
 
 <ul>
 <li>
 Experience with Workday Time Tracking, Absence, or Payroll integrations (EIBs, PECI, or custom interfaces).
 </li>
 <li>
 Exposure to overtime, shift differential, or country-specific labor rule implementations in Workday.
 </li>
 <li>
 Familiarity with testing frameworks, release management, or regression testing for time-related logic.
 </li>
 <li>
 Experience working in an international or fast-paced environment.
 </li>
 <li>
 Workday certification(s) in Time Tracking, Payroll, or HCM.
 </li>
 <li>
 Interest in expanding knowledge beyond Workday into other people technology platforms and tools.
 
 
 </li>
 </ul>
 
 What you'll get:
 
 
 
 <ul>
 <li>
 Medical, dental, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit
 </li>
 <li>
 Provident fund benefits, and life insurance
 </li>
 <li>
 Flexibility to help you work in the way that's best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.
 </li>
 <li>
 Unlimited online learning access, several in-person development programs for each stage of your career, and career paths for management and individual contributors
 </li>
 <li>
 The chance to live in Bangkok, one of the best cities in Southeast Asia and a central hub for travel. Within 3 hours you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.
 </li>
 <li>
 A generous relocation package to help you get here comfortably.
 
 
 </li>
 </ul>
 #telaviv #jerusalem #IT #ENG #4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5
 
 
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 
 
</div>

Workday Functional Specialist(Time-tracking Module, Bangkok / Indian / Malaysia-based, relocation provided)

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 The Opportunity:
 
 
 
 As a key member of our high-performing Global Payroll team based in Bangkok, you will play a vital role in shaping a world-class global payroll process that supports our employees across the globe. Reporting to the Payroll Manager, the Payroll Partner will oversee the timely and accurate processing of assigned international payroll transactions, ensuring strict compliance with local laws and regulations.
 
 
 
 Local candidates only
 
 
 
 
 Key Responsibilities
 
 :
 
 
 
 Employee Onboarding and Offboarding
 
 
 
 <ul>
 <li>
 Collect, review, and validate all required onboarding documentation, including but not limited to Social Insurance (SI) Forms, Kab Al Aamal, Criminal Record Certificates, and National Identification documents.
 </li>
 <li>
 Collect, review, and validate offboarding documentation, including Social Insurance (SI) forms and employee resignation letters.
 </li>
 <li>
 Ensure completeness and accuracy of all employee records in compliance with company policies and statutory requirements.
 
 
 </li>
 </ul>
 
 HR Records Management
 
 
 
 <ul>
 <li>
 Maintain accurate, well-organized HR files, both physical and digital, ensuring confidentiality and data integrity.
 </li>
 <li>
 Ensure proper documentation retention in accordance with internal guidelines and local regulatory standards.
 
 
 </li>
 </ul>
 
 Government and Vendor Liaison
 
 
 
 <ul>
 <li>
 Coordinate with partner vendors by visiting their offices to submit employee documents for official signature and stamping on Social Insurance Forms and Kab Al Aamal, and retrieve completed documents.
 </li>
 <li>
 Liaise with relevant government authorities, including the Social Insurance Office and Labor Office, for statutory submissions and follow-ups.
 </li>
 <li>
 Submit new hire reports (Kab Al Aamal), Social Insurance registrations and de-registrations, and Emergency Fund forms within required timelines.
 </li>
 <li>
 Obtain Social Insurance printouts and other official documentation as required.
 
 
 </li>
 </ul>
 
 Compliance and Tracking
 
 
 
 <ul>
 <li>
 Track, monitor, and follow up on the status of Social Insurance registrations and de-registrations to ensure timely completion and compliance.
 </li>
 <li>
 Ensure alignment with local labor law and social insurance regulations.
 
 
 </li>
 </ul>
 
 HR Systems and Employee Follow-up
 
 
 
 <ul>
 <li>
 Review, validate, and maintain accurate employee data in Workday, including payment election information and National ID details.
 </li>
 <li>
 Proactively follow up with employees to ensure completion of pending tasks and data requirements within Workday.
 
 
 </li>
 </ul>
 
 What you&rsquo;ll Need to Succeed
 
 :
 
 
 <ul>
 <li>
 Holds a Bachelor&rsquo;s degree in any field.
 </li>
 <li>
 At least 1 year of Prior experience in HR operations, personnel administration, or government liaison activities
 </li>
 <li>
 Strong attention to detail and high level of accuracy in documentation handling.
 </li>
 <li>
 Familiarity with HRIS platforms (Workday preferred).
 </li>
 <li>
 Good communication and interpersonal skills, with the ability to interact effectively with employees, vendors, and government officials.
 </li>
 <li>
 Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 The role may require frequent visits to government offices and partner vendors.
 
 
 </li>
 </ul>
 Please review our Hiring Process Guidelines before your interview &mdash; click here to learn how interviewing at Agoda works.
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

HR & Payroll Operations Coordinator (1 year contract - Cairo, Egypt Based)

Join Agoda and explore 27   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Agoda

About Company

Customer Experience Specialist – Bilingual (Fluent in German & English) | Cairo, Egypt

[ITO] (Infra) Associate Engineering Manager / Engineering Manager – Infrastructure Platform (Bangkok-based, relocation provided)

[ITO] (Infra) Associate Engineering Manager / Engineering Manager – Infrastructure Platform (Bangkok-based, relocation provided)

[ITO] (Infra) Associate Engineering Manager / Engineering Manager – Infrastructure Platform (Bangkok-based, relocation provided)

[ITO] (GSD) Workday HCM Specialist (Bangkok/ Kular Lumper / Gurgaon based, relocation provided)

Workday Functional Specialist(Time-tracking Module, Bangkok / Indian / Malaysia-based, relocation provided)

HR & Payroll Operations Coordinator (1 year contract - Cairo, Egypt Based)