Qureos Mentor

Ahead

<div><div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><br>
As a Senior Technical Consultant focused on AI capabilities, you will own the end‑to‑end build of AI‑enabled solutions on the Now Platform &mdash; Now Assist skills and AI Agents through predictive models, AI Search, and the data foundations that make them work. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants and architects to shape complex agentic solutions. Beyond core platform development, you will lead AI enablement across at least one additional product suite (ITSM, ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate ambiguous business outcomes into secure, governed, measurable AI capabilities. Your depth in both platform engineering and applied AI will influence how our clients adopt agentic workflows and how they realize value from them.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities</b></h3><div><div><div>
<div>
<div><p>Solution and Stakeholder Leadership</p>
</div>
<div><ul><li><p>Translate business outcomes and documented requirements into AI solutions that are secure, governed, explainable, and aligned to platform best practices</p>
</li>
</ul></div><div><ul><li><p>Identify and qualify AI use cases with clients, assessing data readiness, deflection or cycle‑time potential, risk tolerance, and human‑in‑the‑loop requirements. Articulate plainly when a use case is a poor fit for AI.</p>
</li>
</ul></div><div><ul><li><p>Conduct client and internal demos of Now Assist, AI Agents, AI Control Tower and agentic workflows, clearly explaining how outputs are produced, where guardrails sit, and what the measured impact is</p>
</li>
</ul></div><div><ul><li><p>Actively participate in Agile ceremonies, flagging technical and AI‑specific risks (data quality, hallucination exposure, adoption drag, licensing consumption) during planning</p>
</li>
</ul></div><div><p>Hands‑On Development and Delivery Governance</p>
</div>
<div><ul><li><p>Build and extend Now Assist skills, AI Agents, agentic workflows, and orchestration logic; author and tune prompts, tool definitions, and agent instructions against defined success criteria</p>
</li>
</ul></div><div><ul><li><p>Develop the supporting platform foundation: integrations, Flow Designer and Integration Hub actions, custom tools exposed to agents, Knowledge and catalog data quality, and the taxonomy that AI Search and Now Assist depend on</p>
</li>
</ul></div><div><ul><li><p>Configure and tune Predictive Intelligence models, Document and Task Intelligence, Virtual Agent and NLU/Conversational Interfaces, and AI Search relevancy</p>
</li>
</ul></div><div><ul><li><p>Extend AI beyond native capabilities via Generative AI Controller, AI Agent Fabric / MCP, and third‑party LLM or agent integrations where the use case warrants it</p>
</li>
</ul></div><div><ul><li><p>Establish evaluation discipline: baseline metrics, golden datasets, regression test suites for prompts and skills, A/B and pre/post measurement, and drift monitoring after go‑live</p>
</li>
</ul></div><div><ul><li><p>Enforce responsible‑AI guardrails &mdash; data handling and PII scoping, role‑based access to AI capabilities, audit and trace requirements, human approval gates, and configuration in AI Control Tower</p>
</li>
</ul></div><div><ul><li><p>Safeguard quality through peer reviews, automated tests, and coordinated promotions across dev, test, and prod, including cutover and rollback strategies for AI features</p>
</li>
</ul></div><div><ul><li><p>Own defect resolution during UAT and hyper‑care, including model and prompt performance issues, driving root‑cause analysis and continuous tuning</p>
</li>
</ul></div><div><p>Team Leadership and Mentoring</p>
</div>
<div><ul><li><p>Coach junior developers on AI fundamentals, prompt and agent design patterns, and the judgment to distinguish a demo from a production‑ready solution</p>
</li>
</ul></div><div><ul><li><p>Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines</p>
</li>
</ul></div></div><div><div><ul><li><p>Facilitate training sessions and knowledge‑sharing forums that raise AI fluency across the broader delivery team</p>
</li>
</ul></div><div><p>Innovation and Cross‑Product Leadership</p>
</div>
<div><ul><li><p>Lead AI delivery across at least one product suite beyond core platform work, understanding the process being augmented well enough to know where AI genuinely helps</p>
</li>
</ul></div><div><ul><li><p>Build reusable accelerators &mdash; skill libraries, agent patterns, evaluation harnesses, readiness assessments &mdash; and drive their adoption across engagements</p>
</li>
</ul></div><div><ul><li><p>Track each ServiceNow release for new AI capabilities, evaluate them hands‑on, and advise clients on adoption sequencing and licensing implications</p>
</li>
</ul></div><div><ul><li><p>Contribute lessons learned, benchmarks, and technical articles to internal knowledge bases and external community forums</p>
</li>
</ul></div></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div><div><div>
<div>
<ul><li><p>6+ years in the ServiceNow domain, with meaningful recent time spent building AI‑enabled solutions in production</p>
</li>
</ul></div><div><ul><li><p>ServiceNow AI depth &ndash; Now Assist, AI Agent Studio and AI Agent Orchestrator, Now Assist Skill Kit, AI Search, Predictive Intelligence, Document/Task Intelligence, Virtual Agent and NLU, AI Control Tower, and Generative AI Controller</p>
</li>
</ul></div><div><ul><li><p>Data foundation fluency &ndash; Understands that AI outcomes track data quality; comfortable with Workflow Data Fabric, CMDB/CSDM health, knowledge governance, and taxonomy design as prerequisites rather than afterthoughts</p>
</li>
</ul></div><div><ul><li><p>Core‑platform expertise &ndash; Integrations, Integration Hub, Flow Designer, Service Portal, UI Builder and Workspaces, imports, plus an architecture mindset for performance, scalability, and clean upgrades</p>
</li>
</ul></div><div><ul><li><p>Hands‑on coding &ndash; Advanced JavaScript and Glide APIs, REST integration design and consumption, auth schemes, and data pipelines; strong vanilla JavaScript fundamentals with testing habits and version‑control discipline</p>
</li>
</ul></div><div><ul><li><p>Applied AI craft &ndash; Prompt engineering and iteration, retrieval and grounding patterns, tool/function calling, agent decomposition and orchestration, and a working grasp of where LLMs fail and how to contain it</p>
</li>
</ul></div><div><ul><li><p>Evaluation and measurement rigor &ndash; Defines success metrics before building, tests systematically, and reports honest results including negative ones</p>
</li>
</ul></div><div><ul><li><p>Responsible AI judgment &ndash; Practical command of data privacy, access control, auditability, bias and hallucination risk, and the governance conversations that come with them</p>
</li>
</ul></div><div><ul><li><p>Product depth &ndash; Proven leadership in at least one suite beyond core ITSM and Service Portal</p>
</li>
</ul></div><div><ul><li><p>Collaborative mentor and lifelong learner &ndash; Explains AI concepts simply to non‑technical stakeholders, calibrates expectations against hype, and stays current in a space that changes quarterly</p>
</li>
</ul></div><div><ul><li><p>ServiceNow certifications &ndash; CSA, CAD, CIS, and AI‑related micro‑certifications are welcome, though demonstrated hands‑on expertise is valued more highly than credentials</p>
</li>
</ul></div><div><ul><li><p>Broader tech stack awareness &ndash; Familiarity with LLM providers and APIs, vector search and RAG architectures, MCP, cloud platforms, DevOps toolchains, or analytics outside the ServiceNow ecosystem</p>
</li>
</ul></div></div></div></div></div></div><div><div>$140,000 - $170,000 a year</div></div>
<div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

ServiceNow Senior Technical Consultant - AI

<div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><br>
As a Senior Technical Consultant focused on AI capabilities, you will own the end‑to‑end build of AI‑enabled solutions on the Now Platform &mdash; Now Assist skills and AI Agents through predictive models, AI Search, and the data foundations that make them work. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants and architects to shape complex agentic solutions. Beyond core platform development, you will lead AI enablement across at least one additional product suite (ITSM, ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate ambiguous business outcomes into secure, governed, measurable AI capabilities. Your depth in both platform engineering and applied AI will influence how our clients adopt agentic workflows and how they realize value from them.</div>
<h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities</b></h3><div>
<div>
<div><p>Solution and Stakeholder Leadership</p>
</div>
<div><ul><li><p>Translate business outcomes and documented requirements into AI solutions that are secure, governed, explainable, and aligned to platform best practices</p>
</li>
</ul></div><div><ul><li><p>Identify and qualify AI use cases with clients, assessing data readiness, deflection or cycle‑time potential, risk tolerance, and human‑in‑the‑loop requirements. Articulate plainly when a use case is a poor fit for AI.</p>
</li>
</ul></div><div><ul><li><p>Conduct client and internal demos of Now Assist, AI Agents, AI Control Tower and agentic workflows, clearly explaining how outputs are produced, where guardrails sit, and what the measured impact is</p>
</li>
</ul></div><div><ul><li><p>Actively participate in Agile ceremonies, flagging technical and AI‑specific risks (data quality, hallucination exposure, adoption drag, licensing consumption) during planning</p>
</li>
</ul></div><div><p>Hands‑On Development and Delivery Governance</p>
</div>
<div><ul><li><p>Build and extend Now Assist skills, AI Agents, agentic workflows, and orchestration logic; author and tune prompts, tool definitions, and agent instructions against defined success criteria</p>
</li>
</ul></div><div><ul><li><p>Develop the supporting platform foundation: integrations, Flow Designer and Integration Hub actions, custom tools exposed to agents, Knowledge and catalog data quality, and the taxonomy that AI Search and Now Assist depend on</p>
</li>
</ul></div><div><ul><li><p>Configure and tune Predictive Intelligence models, Document and Task Intelligence, Virtual Agent and NLU/Conversational Interfaces, and AI Search relevancy</p>
</li>
</ul></div><div><ul><li><p>Extend AI beyond native capabilities via Generative AI Controller, AI Agent Fabric / MCP, and third‑party LLM or agent integrations where the use case warrants it</p>
</li>
</ul></div><div><ul><li><p>Establish evaluation discipline: baseline metrics, golden datasets, regression test suites for prompts and skills, A/B and pre/post measurement, and drift monitoring after go‑live</p>
</li>
</ul></div><div><ul><li><p>Enforce responsible‑AI guardrails &mdash; data handling and PII scoping, role‑based access to AI capabilities, audit and trace requirements, human approval gates, and configuration in AI Control Tower</p>
</li>
</ul></div><div><ul><li><p>Safeguard quality through peer reviews, automated tests, and coordinated promotions across dev, test, and prod, including cutover and rollback strategies for AI features</p>
</li>
</ul></div><div><ul><li><p>Own defect resolution during UAT and hyper‑care, including model and prompt performance issues, driving root‑cause analysis and continuous tuning</p>
</li>
</ul></div><div><p>Team Leadership and Mentoring</p>
</div>
<div><ul><li><p>Coach junior developers on AI fundamentals, prompt and agent design patterns, and the judgment to distinguish a demo from a production‑ready solution</p>
</li>
</ul></div><div><ul><li><p>Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines</p>
</li>
</ul></div></div><div><div><ul><li><p>Facilitate training sessions and knowledge‑sharing forums that raise AI fluency across the broader delivery team</p>
</li>
</ul></div><div><p>Innovation and Cross‑Product Leadership</p>
</div>
<div><ul><li><p>Lead AI delivery across at least one product suite beyond core platform work, understanding the process being augmented well enough to know where AI genuinely helps</p>
</li>
</ul></div><div><ul><li><p>Build reusable accelerators &mdash; skill libraries, agent patterns, evaluation harnesses, readiness assessments &mdash; and drive their adoption across engagements</p>
</li>
</ul></div><div><ul><li><p>Track each ServiceNow release for new AI capabilities, evaluate them hands‑on, and advise clients on adoption sequencing and licensing implications</p>
</li>
</ul></div><div><ul><li><p>Contribute lessons learned, benchmarks, and technical articles to internal knowledge bases and external community forums</p>
</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<div>
<ul><li><p>6+ years in the ServiceNow domain, with meaningful recent time spent building AI‑enabled solutions in production</p>
</li>
</ul></div><div><ul><li><p>ServiceNow AI depth &ndash; Now Assist, AI Agent Studio and AI Agent Orchestrator, Now Assist Skill Kit, AI Search, Predictive Intelligence, Document/Task Intelligence, Virtual Agent and NLU, AI Control Tower, and Generative AI Controller</p>
</li>
</ul></div><div><ul><li><p>Data foundation fluency &ndash; Understands that AI outcomes track data quality; comfortable with Workflow Data Fabric, CMDB/CSDM health, knowledge governance, and taxonomy design as prerequisites rather than afterthoughts</p>
</li>
</ul></div><div><ul><li><p>Core‑platform expertise &ndash; Integrations, Integration Hub, Flow Designer, Service Portal, UI Builder and Workspaces, imports, plus an architecture mindset for performance, scalability, and clean upgrades</p>
</li>
</ul></div><div><ul><li><p>Hands‑on coding &ndash; Advanced JavaScript and Glide APIs, REST integration design and consumption, auth schemes, and data pipelines; strong vanilla JavaScript fundamentals with testing habits and version‑control discipline</p>
</li>
</ul></div><div><ul><li><p>Applied AI craft &ndash; Prompt engineering and iteration, retrieval and grounding patterns, tool/function calling, agent decomposition and orchestration, and a working grasp of where LLMs fail and how to contain it</p>
</li>
</ul></div><div><ul><li><p>Evaluation and measurement rigor &ndash; Defines success metrics before building, tests systematically, and reports honest results including negative ones</p>
</li>
</ul></div><div><ul><li><p>Responsible AI judgment &ndash; Practical command of data privacy, access control, auditability, bias and hallucination risk, and the governance conversations that come with them</p>
</li>
</ul></div><div><ul><li><p>Product depth &ndash; Proven leadership in at least one suite beyond core ITSM and Service Portal</p>
</li>
</ul></div><div><ul><li><p>Collaborative mentor and lifelong learner &ndash; Explains AI concepts simply to non‑technical stakeholders, calibrates expectations against hype, and stays current in a space that changes quarterly</p>
</li>
</ul></div><div><ul><li><p>ServiceNow certifications &ndash; CSA, CAD, CIS, and AI‑related micro‑certifications are welcome, though demonstrated hands‑on expertise is valued more highly than credentials</p>
</li>
</ul></div><div><ul><li><p>Broader tech stack awareness &ndash; Familiarity with LLM providers and APIs, vector search and RAG architectures, MCP, cloud platforms, DevOps toolchains, or analytics outside the ServiceNow ecosystem</p>
</li>
</ul></div></div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

<div><div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><div><br>
<p>
AHEAD builds AI-powered platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of AI digital transformation.</p>
</div>
<div><p>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</p>
</div>
<div><p>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</p>
</div>
<div><p>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</p>
</div>
<div><p>As a ServiceNow Principal Technical Consultant with a focus on AI and agentic capabilities, you will utilize your ServiceNow expertise and experience to architect, design, develop, and deploy AI-powered solutions on the ServiceNow platform &mdash; including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. You will drive a collaborative team leading, mentoring, and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise AI solutions, designing, deploying, and integrating various product sets &mdash; with an emphasis on driving measurable business outcomes through intelligent automation. There is an expectation of at least 25% travel.</p>
</div>
</div></div><div><div><h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities</b></h3><div><div><div>
<div>
<div><ul><li><p>Lead project teams to deploy AI and agentic solutions on the ServiceNow platform, including Now Assist, AI Agents, AI Control Tower and AI Agent Orchestration</p>
</li>
</ul></div><div><ul><li><p>Lead complex programs of multiple resources delivering AI-enabled ITSM, ITOM, CMDB/CSDM, HRSD, CSM, SecOps, and ITAM capabilities</p>
</li>
</ul></div><div><ul><li><p>Lead the architecture and design of complex AI/agentic solutions, including prompt design, skill configuration, and workflow orchestration across ServiceNow AI Experience</p>
</li>
</ul></div><div><ul><li><p>Lead the creation of written deliverables, including AI adoption roadmaps, use case business cases, and governance frameworks</p>
</li>
</ul></div><div><ul><li><p>Lead client demos and working sessions showcasing GenAI and agentic capabilities</p>
</li>
</ul></div><div><ul><li><p>Lead integration design sessions connecting ServiceNow AI capabilities with third-party LLMs, data sources, and enterprise systems</p>
</li>
</ul></div><div><ul><li><p>Lead client workshops as process, technical, and AI strategy expert</p>
</li>
</ul></div><div><ul><li><p>Serve as escalation point for project team on AI/agentic delivery matters</p>
</li>
</ul></div><div><ul><li><p>Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new AI-driven concepts, practices, and approaches</p>
</li>
</ul></div><div><ul><li><p>Obtain and maintain certifications with associated qualifications, including ServiceNow AI-focused credentials (e.g., Now Assist, Certified Application Developer with AI specialization)</p>
</li>
</ul></div><div><ul><li><p>Maintain expert-level certifications and stay current on ServiceNow's evolving AI/agentic product roadmap</p>
</li>
</ul></div><div><ul><li><p>Identify and communicate AI-driven opportunities across the client portfolio</p>
</li>
</ul></div><div><ul><li><p>Participate in pre-sales cycle as AI/agentic technical expert, scoping and positioning AI use cases</p>
</li>
</ul></div></div><div><div><ul><li><p>Provide thought leadership to AHEAD and our customers on AI adoption, governance, and ROI within ServiceNow</p>
</li>
</ul></div><div><ul><li><p>Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and/or advising regarding AI capabilities and risk</p>
</li>
</ul></div><div><ul><li><p>Craft innovative and high-impact AI solutions for complex client programs, relying on large teams to implement</p>
</li>
</ul></div><div><ul><li><p>Contribute to projects/programs that may address future AI concepts, products, and technologies on the ServiceNow platform</p>
</li>
</ul></div><div><ul><li><p>Drive consensus with customers in solving complex AI/agentic solution design challenges</p>
</li>
</ul></div><div><ul><li><p>Establish and advise on AI governance, responsible AI use, data privacy, and model performance monitoring within ServiceNow deployments</p>
</li>
</ul></div></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div><div><div>
<div>
<ul><li><p>Subject matter expert on the ServiceNow platform with demonstrated expertise in AI and agentic capabilities (Now Assist, AI Agents, Predictive Intelligence, Virtual Agent/NLU preferred)</p>
</li>
</ul></div><div><ul><li><p>Expert knowledge on at least two process areas within the ServiceNow platform, with applied AI/automation experience in at least one</p>
</li>
</ul></div><div><ul><li><p>Expert-level development skills on the ServiceNow platform, including scripting for AI Agent configuration, skill building, and workflow orchestration</p>
</li>
</ul></div><div><ul><li><p>Recognized expertise in AI/agentic solution design within the organization</p>
</li>
</ul></div><div><ul><li><p>Demonstrate deep expertise across multiple technologies, including GenAI/LLM concepts, prompt engineering, and AI governance frameworks</p>
</li>
</ul></div><div><ul><li><p>Able to articulate trade-offs between architecture approaches, including build-vs-configure decisions for AI capabilities and model/tooling selection</p>
</li>
</ul></div><div><ul><li><p>Strong skills integrating ServiceNow AI capabilities with third-party tools, LLMs, and data platforms</p>
</li>
</ul></div><div><ul><li><p>Strong presentation skills, particularly in communicating AI value and ROI to technical and executive audiences</p>
</li>
</ul></div><div><ul><li><p>Strong project and situational awareness</p>
</li>
</ul></div><div><ul><li><p>Strong communication skills</p>
</li>
</ul></div><div><ul><li><p>Strong attention to detail</p>
</li>
</ul></div><div><ul><li><p>Self-starter with a demonstrated interest in staying ahead of ServiceNow's AI/agentic product evolution</p>
</li>
</ul></div><div><ul><li><p>Able to travel as needed, up to 15%</p>
</li>
</ul></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Expectations</b></h3><div><div><div>
<div>
<ul><li><p>A lead contributor to their team and the organization as a whole, driving AI/agentic adoption</p>
</li>
</ul></div><div><ul><li><p>Bring thought leadership to our organization and our customers on AI within ServiceNow</p>
</li>
</ul></div><div><ul><li><p>Contribute to projects/programs that may address future AI concepts, products, and technologies</p>
</li>
</ul></div><div><ul><li><p>Coordinate cross-practice and contribute to cross-practice deliverables; help draft AI adoption standards and playbooks</p>
</li>
</ul></div><div><ul><li><p>Lead multiple resources when on a cross-practice AI/agentic project</p>
</li>
</ul></div><div><ul><li><p>Be an early adopter of new AI-related certifications</p>
</li>
</ul></div><div><ul><li><p>Utilized by pre-sales for AI opportunity identification, scoping, and positioning of services and products, including opportunities across practices, and engage pre-sales to begin new AI-focused campaigns that cross practices</p>
</li>
</ul></div><div><ul><li><p>Primary contributor to complex workshops that span multiple practice areas inside of AHEAD, with a focus on AI use case discovery</p>
</li>
</ul></div><div><ul><li><p>Be able to provide advanced data or situational analysis that requires the evaluation of intangibles, including AI readiness and change management considerations</p>
</li>
</ul></div><div><ul><li><p>Drive scoping, planning, and methodology for critical AI/agentic projects</p>
</li>
</ul></div><div><ul><li><p>Work on impactful and unique issues at the frontier of ServiceNow's AI capabilities</p>
</li>
</ul></div></div></div></div></div></div><div><div>$160,000 - $190,000 a year</div></div>
<div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

ServiceNow Principal Technical Consultant - AI

<div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><div><br>
<p>
AHEAD builds AI-powered platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of AI digital transformation.</p>
</div>
<div><p>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</p>
</div>
<div><p>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</p>
</div>
<div><p>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</p>
</div>
<div><p>As a ServiceNow Principal Technical Consultant with a focus on AI and agentic capabilities, you will utilize your ServiceNow expertise and experience to architect, design, develop, and deploy AI-powered solutions on the ServiceNow platform &mdash; including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. You will drive a collaborative team leading, mentoring, and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise AI solutions, designing, deploying, and integrating various product sets &mdash; with an emphasis on driving measurable business outcomes through intelligent automation. There is an expectation of at least 25% travel.</p>
</div>
</div><h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities</b></h3><div>
<div>
<div><ul><li><p>Lead project teams to deploy AI and agentic solutions on the ServiceNow platform, including Now Assist, AI Agents, AI Control Tower and AI Agent Orchestration</p>
</li>
</ul></div><div><ul><li><p>Lead complex programs of multiple resources delivering AI-enabled ITSM, ITOM, CMDB/CSDM, HRSD, CSM, SecOps, and ITAM capabilities</p>
</li>
</ul></div><div><ul><li><p>Lead the architecture and design of complex AI/agentic solutions, including prompt design, skill configuration, and workflow orchestration across ServiceNow AI Experience</p>
</li>
</ul></div><div><ul><li><p>Lead the creation of written deliverables, including AI adoption roadmaps, use case business cases, and governance frameworks</p>
</li>
</ul></div><div><ul><li><p>Lead client demos and working sessions showcasing GenAI and agentic capabilities</p>
</li>
</ul></div><div><ul><li><p>Lead integration design sessions connecting ServiceNow AI capabilities with third-party LLMs, data sources, and enterprise systems</p>
</li>
</ul></div><div><ul><li><p>Lead client workshops as process, technical, and AI strategy expert</p>
</li>
</ul></div><div><ul><li><p>Serve as escalation point for project team on AI/agentic delivery matters</p>
</li>
</ul></div><div><ul><li><p>Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new AI-driven concepts, practices, and approaches</p>
</li>
</ul></div><div><ul><li><p>Obtain and maintain certifications with associated qualifications, including ServiceNow AI-focused credentials (e.g., Now Assist, Certified Application Developer with AI specialization)</p>
</li>
</ul></div><div><ul><li><p>Maintain expert-level certifications and stay current on ServiceNow's evolving AI/agentic product roadmap</p>
</li>
</ul></div><div><ul><li><p>Identify and communicate AI-driven opportunities across the client portfolio</p>
</li>
</ul></div><div><ul><li><p>Participate in pre-sales cycle as AI/agentic technical expert, scoping and positioning AI use cases</p>
</li>
</ul></div></div><div><div><ul><li><p>Provide thought leadership to AHEAD and our customers on AI adoption, governance, and ROI within ServiceNow</p>
</li>
</ul></div><div><ul><li><p>Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and/or advising regarding AI capabilities and risk</p>
</li>
</ul></div><div><ul><li><p>Craft innovative and high-impact AI solutions for complex client programs, relying on large teams to implement</p>
</li>
</ul></div><div><ul><li><p>Contribute to projects/programs that may address future AI concepts, products, and technologies on the ServiceNow platform</p>
</li>
</ul></div><div><ul><li><p>Drive consensus with customers in solving complex AI/agentic solution design challenges</p>
</li>
</ul></div><div><ul><li><p>Establish and advise on AI governance, responsible AI use, data privacy, and model performance monitoring within ServiceNow deployments</p>
</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<div>
<ul><li><p>Subject matter expert on the ServiceNow platform with demonstrated expertise in AI and agentic capabilities (Now Assist, AI Agents, Predictive Intelligence, Virtual Agent/NLU preferred)</p>
</li>
</ul></div><div><ul><li><p>Expert knowledge on at least two process areas within the ServiceNow platform, with applied AI/automation experience in at least one</p>
</li>
</ul></div><div><ul><li><p>Expert-level development skills on the ServiceNow platform, including scripting for AI Agent configuration, skill building, and workflow orchestration</p>
</li>
</ul></div><div><ul><li><p>Recognized expertise in AI/agentic solution design within the organization</p>
</li>
</ul></div><div><ul><li><p>Demonstrate deep expertise across multiple technologies, including GenAI/LLM concepts, prompt engineering, and AI governance frameworks</p>
</li>
</ul></div><div><ul><li><p>Able to articulate trade-offs between architecture approaches, including build-vs-configure decisions for AI capabilities and model/tooling selection</p>
</li>
</ul></div><div><ul><li><p>Strong skills integrating ServiceNow AI capabilities with third-party tools, LLMs, and data platforms</p>
</li>
</ul></div><div><ul><li><p>Strong presentation skills, particularly in communicating AI value and ROI to technical and executive audiences</p>
</li>
</ul></div><div><ul><li><p>Strong project and situational awareness</p>
</li>
</ul></div><div><ul><li><p>Strong communication skills</p>
</li>
</ul></div><div><ul><li><p>Strong attention to detail</p>
</li>
</ul></div><div><ul><li><p>Self-starter with a demonstrated interest in staying ahead of ServiceNow's AI/agentic product evolution</p>
</li>
</ul></div><div><ul><li><p>Able to travel as needed, up to 15%</p>
</li>
</ul></div></div><h3 class="jobSectionHeader"><b>Expectations</b></h3><div>
<div>
<ul><li><p>A lead contributor to their team and the organization as a whole, driving AI/agentic adoption</p>
</li>
</ul></div><div><ul><li><p>Bring thought leadership to our organization and our customers on AI within ServiceNow</p>
</li>
</ul></div><div><ul><li><p>Contribute to projects/programs that may address future AI concepts, products, and technologies</p>
</li>
</ul></div><div><ul><li><p>Coordinate cross-practice and contribute to cross-practice deliverables; help draft AI adoption standards and playbooks</p>
</li>
</ul></div><div><ul><li><p>Lead multiple resources when on a cross-practice AI/agentic project</p>
</li>
</ul></div><div><ul><li><p>Be an early adopter of new AI-related certifications</p>
</li>
</ul></div><div><ul><li><p>Utilized by pre-sales for AI opportunity identification, scoping, and positioning of services and products, including opportunities across practices, and engage pre-sales to begin new AI-focused campaigns that cross practices</p>
</li>
</ul></div><div><ul><li><p>Primary contributor to complex workshops that span multiple practice areas inside of AHEAD, with a focus on AI use case discovery</p>
</li>
</ul></div><div><ul><li><p>Be able to provide advanced data or situational analysis that requires the evaluation of intangibles, including AI readiness and change management considerations</p>
</li>
</ul></div><div><ul><li><p>Drive scoping, planning, and methodology for critical AI/agentic projects</p>
</li>
</ul></div><div><ul><li><p>Work on impactful and unique issues at the frontier of ServiceNow's AI capabilities</p>
</li>
</ul></div></div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

<div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><br>
As a ServiceNow Business Process Consultant, you will utilize your extensive business process expertise and experience to design and define customer solutions utilizing the ServiceNow platform. You will drive a collaborative team leading and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Business Process Consultant is an experienced subject matter expert and focuses on design and delivery of value-added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets. There is an expectation of at least 25% travel.</div>
<h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities</b></h3><div>
<ul><li>Lead project teams to deploy solutions on the ServiceNow platform.</li>
<li>Lead complex programs of multiple resources.</li>
<li>Lead in the architecture and design of complex solutions.</li>
<li>Lead the creation of written deliverables.</li>
<li>Lead client demos and working sessions.</li>
<li>Lead client workshops as process expert.</li>
<li>Escalation point for project team.</li>
<li>Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches.</li>
<li>Obtain and maintain certifications with associated qualifications.</li>
<li>Identify and communicate opportunities.</li>
<li>Provide thought leadership to Ahead and our customers.</li>
<li>Communicates with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising.</li>
<li>Generate differentiated marketing thought leadership for marketing.</li>
<li>Craft innovative and high impact solutions for complex client programs, relying on large teams to implement.</li>
<li>Contribute to projects/programs that may address future concepts, products, and technologies.</li>
</ul></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<ul><li>Subject matter expert on the ServiceNow platform.</li>
<li>Business process expertise on at least one suite and at least two process areas outside of that suite within the ServiceNow platform.</li>
<li>Recognized expertise in own area within the organization.</li>
<li>Strong functional knowledge on at least one ServiceNow suite.</li>
<li>Able to discuss business requirements on integrations between ServiceNow and third party tools.</li>
<li>Strong presentation skills.</li>
<li>Strong project and situational awareness.</li>
<li>Strong communication skills.</li>
<li>Strong attention to detail.</li>
<li>Self-starter.</li>
<li>Able to travel of at least 25%.</li>
</ul></div><h3 class="jobSectionHeader"><b>Expectations</b></h3><div>
<ul><li>Lead contributor to team and the organization as a whole.</li>
<li>Bring thought leadership to our organization and our customers.</li>
<li>Contribute to projects/programs that may address future concepts, products, and technologies.
</li><li>Coordinate cross-practice and can contribute to cross-practice deliverables can help draft standards.</li>
<li>Lead multiple resources when on a cross-practice project.</li>
<li>Be early adopter of new certifications.</li>
<li>Utilized by pre-sales for opportunity identification, scoping and positioning services and products including opportunities across. practices and engages pre-sales to begin new campaigns that cross practices.</li>
<li>Primary contributor to complex workshops that span multiple practice areas inside of AHEAD.</li>
<li>Provide advanced data or situational analysis that requires the evaluation of intangibles.</li>
<li>Drive scoping, planning, and methodology for critical projects.</li>
<li>Work on impactful and unique issues.</li>
</ul></div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

ServiceNow Business Process Consultant

<div><div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div></div>
<div><div><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><div><div><div>
<ul><li>Design, deploy, and manage Microsoft 365 services including:
<ul><li>Exchange Online</li>
<li>SharePoint Online</li>
<li>Microsoft Teams</li>
<li>OneDrive for Business</li>
</ul></li><li>Lead architecture and implementation of Microsoft 365 tenant environments</li>
<li>Manage Azure Active Directory (Azure AD / Entra ID) including:
<ul><li>Identity lifecycle</li>
<li>Conditional Access</li>
<li>MFA and SSO</li>
</ul></li><li>Implement and manage security &amp; compliance solutions:
<ul><li>Microsoft Defender for Office 365</li>
<li>Data Loss Prevention (DLP)</li>
<li>eDiscovery &amp; retention policies</li>
<li>Microsoft Purview</li>
</ul></li><li>Plan and execute migration projects:
<ul><li>On-premises to Microsoft 365</li>
<li>Tenant-to-tenant migrations</li>
</ul></li><li>Automate administrative tasks using:
<ul><li>PowerShell</li>
<li><div>Microsoft Graph API</div>
</li></ul></li><li><div>Strong knowledge of M365 security, compliance, and governance features.</div>
</li><li><div>Implement and monitor security controls (Conditional Access, DLP, MFA, Defender for Office 365).</div>
</li><li>Ensure compliance with organizational policies and industry regulations.</li>
<li>Manage tenant configuration, licensing, and lifecycle management.</li>
<li>Provide advanced troubleshooting and performance optimization across M365 workloads.</li>
<li>Automate repetitive tasks using PowerShell, Graph API, and other scripting tools.</li>
<li>Lead the planning, deployment, and management of Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, Intune, Power Platform).</li>
<li>Design and implement governance, compliance, and security frameworks for M365.</li>
<li>Provide L3/L4 support and mentor junior engineers</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications:</b></h3><div><div><div>
<div><b>Required Skills &amp; Qualifications:</b></div>
<ul><li>Strong hands-on experience with Microsoft 365 ecosystem</li>
<li>Expertise in:
<ul><li>Exchange Online &amp; Hybrid deployments</li>
<li>SharePoint Online architecture</li>
<li>Microsoft Teams governance</li>
</ul></li><li>Deep knowledge of:
<ul><li>Azure AD / Entra ID</li>
<li>Identity &amp; Access Management (IAM)</li>
</ul></li><li>Experience with:
<ul><li>PowerShell scripting (mandatory)</li>
<li>Automation &amp; orchestration</li>
</ul></li></ul></div></div></div></div></div><div><div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>India Employment Benefits include:</b></div>
<div><b>Comprehensive health insurance</b> coverage for employees, with options to extend coverage to dependents</div>
<div><b>Paid time off and company holidays</b>, along with additional leave benefits as per policy</div>
<div><b>Flexible work arrangements</b>, supporting work-life balance</div>
<div><b>Learning and development opportunities</b> to support continuous growth and upskilling</div>
<div><b>Employee wellness initiatives</b> and programs focused on physical and mental well-being</div>
<div><b>Retirement and statutory benefits</b> in line with India regulations</div>
<div><b>Inclusive and people-first culture</b>, with a strong focus on collaboration and ownership</div>
</div><div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Senior Engineer M365 (Exchange & SharePoint Online, Intune)

<div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><div><br>
<p>
The Senior Identity Application Architect, CIAM/IAM, is responsible for leading the architecture, design, and evolution of identity solutions that support secure, scalable, and resilient customer and workforce access across the organization.</p>
</div>
<div><p>This role defines target-state architecture and implementation patterns for customer identity and access management and enterprise identity and access management, including authentication, authorization, federation, lifecycle orchestration, delegated administration, and identity data flows across cloud and enterprise platforms.</p>
</div>
<div><p>The architect partners with cybersecurity, infrastructure, application owners, product teams, and business stakeholders to translate business, security, privacy, and user experience requirements into practical identity architectures. This role also provides technical leadership for integrations across platforms such as Okta, Auth0, Azure, AWS, Salesforce, ServiceNow, and custom applications, with an emphasis on security, reliability, maintainability, and business enablement.</p>
</div>
</div><h3 class="jobSectionHeader"><b>Duties/Responsibilities
</b></h3><div><div><ul><li><p>Lead the architecture and design of CIAM and IAM solutions supporting secure customer, partner, and workforce identity use cases across digital and enterprise environments, including authentication, authorization, federation, lifecycle automation, and secure access patterns.</p>
</li>
</ul></div><div><ul><li><p>Define reference architectures, technical standards, guardrails, and integration patterns for identity services and applications using protocols and technologies such as OAuth 2.0, OpenID Connect, SAML, SCIM, LDAP, REST APIs, webhooks, and event-driven architectures.</p>
</li>
</ul></div><div><ul><li><p>Architect and guide implementation of identity-enabled applications, APIs, portals, and workflows, including customer onboarding, workforce onboarding, joiner-mover-leaver processes, access requests, delegated administration, MFA, identity proofing, registration, account recovery, consent, and progressive profiling.</p>
</li>
</ul></div><div><ul><li><p>Drive architecture decisions for identity data models, directory strategy, attribute governance, role, group, and policy design, and integrations across HR, CRM, ITSM, cloud, and other enterprise platforms.</p>
</li>
</ul></div><div><ul><li><p>Evaluate and improve identity platforms, integrations, and access patterns to reduce risk, technical debt, and operational friction while ensuring resilience, scalability, observability, auditability, privacy, and compliance by design.</p>
</li>
</ul></div><div><ul><li><p>Produce architecture diagrams, standards, roadmaps, decision records, and implementation guidance, and lead design reviews, governance activities, and stakeholder communication to align delivery with security requirements and strategic objectives.</p>
</li>
</ul></div><div><ul><li><p>Mentor engineers and administrators, collaborate with vendors and internal teams, and stay current on IAM and CIAM trends, threats, standards, and capabilities to drive continuous improvement and informed architectural recommendations.</p>
</li>
</ul></div></div><h3 class="jobSectionHeader"><b>Education and Experience
</b></h3><div><div><div><p>Minimum Required</p>
</div>
<div><ul><li><p>Bachelor&rsquo;s degree in Computer Science, Information Technology, Cybersecurity, Software Engineering, or a related field, or equivalent practical experience.</p>
</li>
</ul></div><div><ul><li><p>8+ years of progressive experience in identity and access management, application security, or enterprise architecture, including significant experience designing identity solutions in complex environments.</p>
</li>
</ul></div><div><ul><li><p>5+ years of experience architecting or leading implementations for CIAM and/or IAM platforms, including authentication, federation, authorization, and lifecycle orchestration use cases.</p>
</li>
</ul></div><div><ul><li><p>Practical experience designing integrations across identity providers, cloud platforms, customer-facing applications, HR systems, CRM platforms, IT service management systems, and related enterprise applications.</p>
</li>
</ul></div><div><ul><li><p>Expertise in platforms and services such as Okta, Auth0, Microsoft Entra ID, AWS, Azure, Salesforce, ServiceNow, or comparable identity and business platforms.</p>
</li>
</ul></div><div><ul><li><p>Demonstrated success in leading technical design for secure APIs, identity-aware applications, and event-driven or service-based integrations.</p>
</li>
</ul></div></div><div><div><ul><li><p>Required certification in at least one relevant identity or cybersecurity discipline, such as CISSP, CCSP, IDPro, Okta Certified Administrator or Developer, Microsoft SC-300, AWS Security Specialty, or comparable credentials.</p>
</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>Required Knowledge, Skills, Abilities
</b></h3><div><div><ul><li><p>Strong expertise in IAM and CIAM architecture, including authentication, authorization, federation, identity lifecycle management, provisioning and deprovisioning, delegated administration, and access governance concepts.</p>
</li>
</ul></div><div><ul><li><p>Deep understanding of identity standards and protocols, including OAuth 2.0, OpenID Connect, SAML, SCIM, and related token, session, and federation concepts.</p>
</li>
</ul></div><div><ul><li><p>Experience designing customer identity journeys with attention to registration, login, MFA, passwordless options, account recovery, consent, profile management, and user experience.</p>
</li>
</ul></div><div><ul><li><p>Experience designing enterprise IAM patterns for role-based access, attribute-based access, entitlement management, least privilege, and segregation of duties.</p>
</li>
</ul></div><div><ul><li><p>Strong understanding of identity-related security principles, including session security, secrets protection, API security, bot and fraud considerations, logging, monitoring, threat modeling, and auditability.</p>
</li>
</ul></div><div><ul><li><p>Ability to define architecture roadmaps, target states, transition plans, and decision frameworks for identity modernization initiatives.</p>
</li>
</ul></div><div><ul><li><p>Experience working across engineering, infrastructure, security, product, and business teams to align requirements and drive implementation outcomes.</p>
</li>
</ul></div><div><ul><li><p>Ability to review solution designs and code or configuration patterns at the right level to ensure architectural alignment without owning every implementation detail.</p>
</li>
</ul></div><div><ul><li><p>Familiarity with modern software and platform engineering practices, including CI/CD, infrastructure as code, automated testing, observability, and secure development practices.</p>
</li>
</ul></div><div><ul><li><p>Demonstrated willingness and ability to adopt AI-assisted engineering tools for code generation, code review, test creation, and developer productivity, using tools such as Claude, GitHub Copilot, Cursor, or similar technologies in a secure and effective manner.</p>
</li>
</ul></div><div><ul><li><p>Strong written and verbal communication skills, including the ability to present architecture decisions, tradeoffs, and recommendations to technical and executive stakeholders.</p>
</li>
</ul></div><div><ul><li><p>Strong problem-solving skills and the ability to diagnose complex identity, integration, and access issues across distributed systems.</p>
</li>
</ul></div><div><ul><li><p>Demonstrated experience addressing emerging identity control challenges related to agentic AI, non-human identities, machine identities, and modern IAM governance patterns.</p>
</li>
</ul></div></div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Identity Application Architect

Join Ahead and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ahead

About Company

ServiceNow Senior Technical Consultant - AI

ServiceNow Senior Technical Consultant - AI

ServiceNow Principal Technical Consultant - AI

ServiceNow Principal Technical Consultant - AI

ServiceNow Business Process Consultant

Senior Engineer M365 (Exchange & SharePoint Online, Intune)

Identity Application Architect