Qureos Mentor

Ahlstrom

<div><div>You have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth. 
Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere! 
We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business. Are you with us?!? 

The Customer Service Specialist manages assigned customer accounts from entry to delivery, ensuring the customer&rsquo;s expectations are met or exceeded. This person must use exceptional communication skills to build successful relationships with each customer, as well as our sales and manufacturing personnel, to ensure the customer's expectations are achieved. The goal is to provide excellent service and maintain a high level of customer satisfaction. This position is offered a hybrid work schedule.
<div>
We regularly see movement in this role and are proactively connecting with talented candidates. Opportunities may arise quickly, and we encourage you to apply if you&rsquo;re interested in future openings.</div>

Customer Service Specialist responsibility includes the following:
<ul>
<li>Must follow Ahlstrom&rsquo;s manufacturing and hygiene processes, procedures and policies, as applicable, to the position&rsquo;s areas of responsibility, in order to meet and maintain the safety, quality, and regulatory compliance requirements for each grade of paper.</li>
<li>Efficiently and accurately execute the order management process from entry to delivery for assigned accounts to ensure customer expectations are met.</li>
<li>Provide back-up support for other Customer Service Specialists during vacation and other absences.</li>
<li>Serve as primary contact for customers, build and maintain relationships to understand and respond to the customer&rsquo;s needs.</li>
<li>Involvement in customer visits and hosting onsite meetings.</li>
<li>Promptly respond to all customer inquiries and offer first-call resolution and/or alternatives.</li>
<li>Proactively anticipate problems and initiate solutions before they become major issues.</li>
<li>Support inventory management by monitoring and reporting inventory status and initiate recommendations and actions to adjust and/or replenish inventory levels so working capital targets are achieved.</li>
<li>Learn all the steps of the order fulfillment process using associated systems and applications.</li>
<li>Assist with Logistics related tasks &ndash; vacation back up support, fill in as needed.</li>
<li>Foster relationships with sales and marketing professionals to ensure accurate order pricing and product on all customer orders. Provide timely, complete, and direct information to communicate within the organization and the customer base.</li>
<li>Prepare clear, concise reports, documentation, and routine customer correspondence.</li>
<li>All other assignments assigned by management</li>
</ul>
This is not an exhaustive list of duties or functions and may not necessarily comprise all the &ldquo;essential functions&rdquo; for purposes of ADA.

Education and Experience requirements
<ul>
<li>Bachelors degree in Business, Supply Chain or related field preferred</li>
<li>Good written and verbal communication skills as well as teamwork skills</li>
<li>Currently authorized to work in the US</li>
<li>Prior industry experience, or proven track record, in providing full-service delivery for customer accounts</li>
<li>Must have strong written, verbal, and interpersonal skills</li>
<li>Proficiency in MS Office software required</li>
<li>Familiarity and/or experience with JD Edwards order/business management system and CRMS (Customer Relationship Management System) preferred</li></ul> 

Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law. 
 
About Us. Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials segments, along with the Performance Materials Cluster, address global trends with safe and sustainable solutions. Our net sales in 2025 amounted to EUR 2.9 billion and we employ some 7,000 people.
Read more at www.ahlstrom.com.</div></div>

Account Specialist (Kaukauna, WI)

<div><div>You have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth. 
Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere! 
We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business. Are you with us?!? 

<div>Purpose of the job 
Provide leadership and manage all aspects of the Quality Team. 
<ul><li>To ensure high quality of products received by external and internal customers.</li><li>To work with Operations to produce high quality products and reduce internal non conformances.</li><li>To ensure quality systems and certifications are in place and strive for improvement on these systems.</li><li>To work with customer to resolve quality issues and align internal actions to meet customer quality requirements.</li><li>To ensure proper management of Quality audits.</li></ul></div>
<div>
Main responsibility areas 
<ul><li>Represent the Company during customer and supplier visits.</li><li>Perform internal audits of the quality management system (ISO 9001, 45001, 14001)</li><li>Use computer systems, including but not limited to word processor, spreadsheets, presentation software and company developed programs.</li><li>Support production activities as needed.</li><li>Manage Held Goods &ndash; Determine disposition of held good/returned goods and document in system.</li><li>Be a member and/or leader of continuous improvement teams.</li><li>Effectively utilize resources that are not directly under her/his control to achieve both individual and team goals.</li><li>Maintain inspection system (calibration, software, licenses, etc.&hellip;)</li><li>Identify areas that need improvement and recommend changes or implement corrective actions.</li><li>Sponsors and/or leads multi-functional groups to achieve project and team objectives.</li><li>Supports the business&rsquo;s safety, environmental, productivity and quality objectives.</li><li>Follows all environmental and safety procedures.</li><li>In USA, ensures compliance with GMP and FDA regulations where applicable.</li><li>Supervises Quality Assurance team and provides direction as required. Reviews and develops staff performance on a regular basis.</li><li>Interfaces with all levels of management to report results.</li><li>To collaborate with production, purchasing and suppliers to ensure right raw material, services, and finished products quality.</li><li>To determine organization&rsquo;s quality objectives and goals.</li><li>To develop and implement plans to achieve organizational goals.</li><li>To assist sales, research and development and manufacturing groups to find solutions that will lower internal waste and external claims.</li><li>To lead and develop quality team according to Ahlstrom leadership expectations.</li><li>Performs other related projects and duties as assigned.</li><li>Always represent the company in a professional, ethical, and moral manner.</li><li>Initiate/participate in advanced quality-planning activities (ex. Design &amp; Process FMEA&rsquo;s, Identification of Key Characteristics, Capability Studies, Product Validations, etc. &hellip;)</li></ul></div>

Experience and education. 
Work experience. 
1. Two years of experience with quality in a testing or manufacturing environment. 
2. Computer literate &ndash; Microsoft Windows/Word/Excel and Company Software. Experience in SAP, Order Plan preferred. 
3. Excellent professional, written and verbal communication skills. 
4. Excellent interpersonal, analytical, and statistical skills. 
5. Experience in a team-based environment. 
6. High level of initiative and independence in managing responsibilities. 
7. Detail oriented. 
8. Willingness to work weekends and/or travel as needed. 
9. Ability to learn without a lot of direction. 
10. Able to prioritize and multi-task. 
11. Exceptional organizational skills; punctual on completing tasks. 
12. Experience in quality preferred. (Testing experience, held good disposition, experience in COA&rsquo;s, ISO 9001, GMP, document control) 
13. Skilled on computer (MS office suite/Lotus Notes a plus). 
14. Knowledge of statistics preferred (Six Sigma Experience a plus) 
15. Works well with both production personnel and management; ability to talk to customers and/or suppliers.

Formal education

Bachelor&rsquo;s degree in related discipline

Combination of education and experience shall also be considered for requirements. 
Ahlstrom is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which we are firmly bound. Ahlstrom will not engage in discrimination against, or harassment of, any person employed or seeking employment with our company based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law. 
 
About Us. Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials segments, along with the Performance Materials Cluster, address global trends with safe and sustainable solutions. Our net sales in 2025 amounted to EUR 2.9 billion and we employ some 7,000 people.
Read more at www.ahlstrom.com.</div></div>

Quality Manager

Join Ahlstrom and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ahlstrom

About Company

Account Specialist (Kaukauna, WI)

Quality Manager