Urwah Admin

Air Arabia

Air Arabia is a low-cost airline based in the United Arab Emirates, offering affordable travel options to various destinations across the Middle East, North Africa, Asia, and Europe. The airline provides services such as flight bookings, hotel reservations, car rentals, and a loyalty program called AirRewards, allowing customers to earn points on their travels. With a focus on customer convenience, Air Arabia also offers online check-in and a mobile app for managing bookings.

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 <br/>
 <br/>
 <strong>
  Conduct
  <br/>
  <br/>
 </strong>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Safety Measures
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
  </li>
  <li>
   Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
  </li>
  <li>
   Administers first aid to passengers where necessary.
  </li>
  <li>
   Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
  </li>
  <li>
   Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
  </li>
  <li>
   Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
  </li>
  <li>
   Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
  </li>
  <li>
   Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <strong>
  Crosschecking And Reports
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
  </li>
  <li>
   Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
  </li>
  <li>
   Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
  </li>
  <li>
   Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
  </li>
  <li>
   Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
  </li>
  <li>
   Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
  </li>
  <li>
   Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
  </li>
  <li>
   Training in First Aid, Safety and Emergency Procedures are an added value.
  </li>
  <li>
   Fit to fly, has good general health, no serious medical conditions or chronic diseases.
  </li>
  <li>
   Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
  </li>
  <li>
   Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
  </li>
  <li>
   Capable of handling difficult situations and angry customers without compromising corporate image.
  </li>
  <li>
   Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
  </li>
  <li>
   Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
  </li>
  <li>
   Very good verbal and written communication skills.
  </li>
  <li>
   Excellent time management and problem-solving skills.
  </li>
  <li>
   Proficient in Microsoft Office.
  </li>
  <li>
   Fluent in English Language. Other languages are an advantage based on the Airline requirements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fresh graduates are encouraged to apply for this role.
  </li>
  <li>
   Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
  </li>
  <li>
   Active cabin crew license is an advantage.
  </li>
  <li>
   Capable of working in shift pattern and for extended working hours.
  </li>
  <li>
   Shows high flexibility and adaptability to frequent changes and busy schedules.
  </li>
  <li>
   Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
  </li>
 </ul>
</div>


Cabin Crew - Cairo

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  </li>
  <li>
   Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  </li>
  <li>
   Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
  </li>
  <li>
   Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  </li>
  <li>
   As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  </li>
  <li>
   Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  </li>
  <li>
   Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <ul>
  <li>
   Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
  </li>
  <li>
   Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
  </li>
  <li>
   Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
  </li>
  <li>
   Performs any additional responsibilities as advised by the Line Manager/Supervisor.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School/Diploma or equivalent.
  </li>
  <li>
   Capable of using technology systems and tools such as Microsoft Office.
  </li>
  <li>
   Good in English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager&rsquo;s approval only).
  </li>
  <li>
   No hearing or articulatory problems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   No previous experience is required for this role; any experience would be treated as an advantage.
  </li>
  <li>
   Capability of understanding market trends and channeling them leading to effective customer care solutions
  </li>
  <li>
   Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
  </li>
  <li>
   Capable of understanding customers&rsquo; problems and direct them in the right channel.
  </li>
  <li>
   Ability to work for long hours and under pressure.
  </li>
  <li>
   Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  </li>
  <li>
   Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
  </li>
 </ul>
</div>


Call Center Agent - Inbound (Egypt)

<div></div><div><div><div><div>Location: Sharjah, United Arab Emirates
</div></div><div><div>Department: Technical Services
</div></div><div><div>Job ID: 16547
</div></div><div><div>Brand: Air Arabia Group</div></div></div></div><div></div>
<br><div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div><div><div><div><h2 class="jobSectionHeader"><b>Job Purpose</b></h2>
</div><div><p>The successful candidate will lead and supervise aircraft maintenance activities to ensure timely aircraft serviceability and operational readiness. The role is responsible for the approval, control, monitoring, and implementation of non-routine and deferred maintenance, including MEL and CDL requirements, while providing effective supervision of maintenance personnel. The position involves carrying out and overseeing maintenance tasks on Air Arabia aircraft, ensuring all work is performed, certified, and recorded accurately and within required timelines in compliance with company procedures and regulatory standards. The role also ensures effective roster management, including shifts, leave, and absence planning, to meet operational and maintenance requirements.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Key Result Responsibilities</b></h2>
</div><div><ul><li>Manages on a day-to-day basis all the maintenance activities of the operation in support of the Maintenance Manager.</li>
<li>Regularly monitors the Fleet Deferred Defect Status in conjunction with Maintenance Planning and ensures defects are cleared in a timely and cost-effective manner whilst adhering to the required standards. Acts as a focal point for target dates/times for clearing defects on aircraft.</li>
<li>Ensure MEL/CDL/ADD restricted items are tracked and corrected within the required time intervals.</li>
<li>Coordinates the activities of the department, assisting maintenance staff through monitoring their work and reviewing their job tasks.</li>
<li>Highlight management of any concerns, or issues relating to the performance of staff.</li>
<li>Carries out maintenance work on aircraft in accordance with qualifications, experience, and authority.</li>
<li>Ensures maintenance work carried out by Air Arabia maintenance Engineers meets the Air Arabia and Regulatory standards.</li>
<li>Review the operational status of the Air Arabia fleet daily, ensuring that the Maintenance Manager is always up-to date with any changes to the planned operation.</li>
<li>Check that Maintenance Planning produced the daily status sheet, reviewing and approving entries made. Organizes and attends the daily morning maintenance conference call with the Maintenance Manager when required.</li>
<li>Update the Maintenance Manager immediately of pending problems with the fleet that cause concern or could result in operational disruption or involve a drop in acceptable service standards during their shift.</li>
<li>Advise the Maintenance Manager of equipment or tooling shortfalls that could potentially affect maintenance operations.</li>
<li>Take responsibility for the 1st line of any disciplinary action required because of non-acceptable performance.</li>
<li>Checks aircraft appearance regularly and carry out audits on the interior identifying discrepancies and reporting findings to the Maintenance Manager.</li>
<li>Monitors and files technical bulletins/circulars [e.g.,QNs,EBs, Safety circulars] maintains their database and ensures their allocated staff reads and understands any changes.</li>
<li>Ensure that all personnel will report any hazards, accidents, and incidents.</li>
<li>Identify and report all occurrences, hazards, operational irregularities, unsafe conditions, or practices in a timely manner.</li>
<li>Manages the safety of assigned maintenance activities, ensuring all published mandatory precautions are taken prior to commencing work and during task execution.</li>
<li>Take positive steps to protect self and other people in the area of the maintenance activity from any possible injury, including the use of proper GSE and protective equipment.</li>
<li>Manages human factors aspects of maintenance, ensuring that the continuity of critical maintenance tasks is protected, by avoidance of task interruption and the proper use of handover procedures.</li>
<li>Internal Customer Service: provides positive and proactive support to other operational teams in Arabia, providing helpful professional advice, suggestions and solutions.</li>
<li>Leadership: provides sound supervision and guidance of Engineers and/or Technicians assigned to support own tasks. Ensure they are adequately briefed to perform the non-certifying maintenance tasks.</li>
<li>Maintains positive awareness of the cost of aircraft maintenance including use of time and materials. Minimizes unnecessary waste of consumable material and part repair cost by avoiding unnecessary damage and repeat work during maintenance.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications (Academic, training, languages)</b></h2>
</div><div><ul><li>Holds a current DAC License B1 (Mechanical) License (with A320 Rating) and company approval on the Airbus A320 with CFM56 engine.</li>
<li>Knowledge of troubleshooting complex aircraft systems (engines, hydraulics, avionics interfaces, etc.).</li>
<li>Familiarity with AMOS, ETLB, and all company systems. Knowledge of SMS &ndash; Safety Management System.</li>
<li>Strong communication skills (for coordination with CAMO, flight ops, and regulatory authorities).</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Work Experience</b></h2>
</div><div><ul><li>8 years&rsquo; experience of aircraft maintenance on the Airbus A320 family of aircraft.</li>
<li>5 years&rsquo; experience in a Line Maintenance environment.</li>
<li>3 years&rsquo; certifying experience on an A320/CFM56 aircraft.</li></ul></div></div></div></div></div>

Lead B1 Certifying Engineer - CAT C

<div></div><div><div><div><div>Location: Dammam, Saudi Arabia, Saudi
</div></div><div><div>Department: Operations
</div></div><div><div>Job ID: 17045
</div></div><div><div>Brand: Air Arabia Group</div></div></div></div><div></div>
<br><div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div><div><div><div><h2 class="jobSectionHeader"><b>Job Purpose</b></h2>
</div><div><p>To conduct assigned flights in accordance with the detailed provisions of the Airline Operational Manual and in compliance with the respective civil aviation authority related regulations. He/she must ensure ultimate safety, security, and efficiency are achieved throughout all operated flights; supports and guides the flight/cabin crew, handle emergencies and ad-hoc scenarios effectively, and takes control over the flight to ensure successful performance and positive corporate image</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Key Result Responsibilities</b></h2>
</div><div><p>1. Flies the assigned aircraft from one destination to another in accordance with the given schedules and approved flight plans; carries his/her duties and acts as the ultimate responsible for the aircraft during the assigned flights taking into account the following key factors, in order of priority:
<br>
i. Safety
<br>
ii. Efficiency
<br>
iii. Passenger comfort
<br>
2. Ensures that assigned flights are conducted in accordance with the detailed provisions of the Airline&rsquo;s Operations Manual and regulations. At all times, implements, monitors and maintains the procedures necessary to ensure the safe and smooth operation of the aircraft undertaken.
<br>
3. Ensures timely attendance, proper grooming, fitness and legality of self and Flight Crew for the assigned flights. Conducts pre- flight &ldquo;Briefing&rdquo; to ensure members are acknowledged with flight details; continuously ensures briefing is properly done prior to each action as per the adopted procedures.
<br>
4. Liaises with co-pilots (First Officer and Second Officer) and Dispatch Team prior to each flight ensuring flight/cabin crew members are well prepared and provided with required information, this includes aircraft technical status, route preferences, weather, fuel, weight, distribution of roles, etc.
<br>
5. Ensures, within the safety constraints as detailed in the relevant sections of the Airline&rsquo;s Operations Manual, that the aircraft is flown so as to make most efficient and effective use of fuel during the flight.
<br>
6. Ensures the required safety, security, fuel, and transit checks are carried for each flight by the Flight/Cabin assigned crew members before, during and post each flight. Takes necessary action and directs the crew on how to react in case of safety or security irregularities; decides on escalations if needed.
<br>
7. Cooperates with the Maintenance Engineers to confirm the aircraft technical status and ensure its suitability to fly; seeks the support of MCC and MROs to raise possible concerns and identify any defects or technical issues; implements the rectification or corrective measure immediately where applicable.
<br>
8. Makes sure all the needed documents and technical logs are loaded with necessary accurate data as per the Airline and civil aviation authority regulations and adopted procedures. This includes the technical logbook, journey book, boarding sheets, reports, etc.
<br>
9. Ensures that the Airline Operations Manual is distributed, accounted for, maintained, kept up to date, understood and complied with by Flight Crew.
<br>
10. Keeps himself/herself up-to-date with the legal requirements of the different regulatory bodies such as, civil aviation authority, Airbus Company and any other relevant regulatory body relating to flights and Flight Crew.
<br>
11. Undertakes additional, ground based tasks such as Safety Officer or Security Officer, as directed by the line manager and in accordance with the provisions of Part A of the Airline&rsquo;s Operations Manual.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Key Result Responsibilities - Continued</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications (Academic, training, languages)</b></h2>
</div><div><ul><li>Appropriate ATPL License is a must.</li>
<li>He/she must pass the technical/psychometric assessment for Pilots as per the Airline and respective civil aviation authority standards.</li>
<li>He/she must pass the Medical Fitness check-up carried for the Pilots as per the Airline and respective civil aviation authority standards.</li>
<li>Training in safety and emergency response is essential &ndash; a formal qualification is an advantage.
</li><li>Basic Airport, security procedures and regulations training is an advantage.</li>
<li>Crew Resources Management Training is considered an advantage.</li>
<li>IATA principles &amp; standards relating to security is an advantage.</li>
<li>Proficient in Aircraft systems, proficient in Microsoft Office</li>
<li>Very good in written and verbal communication skills, Technical reports writing, presentations, etc.</li>
<li>Very good in English Language (other local languages in country of employment are an advantage)
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Work Experience</b></h2>
</div><div><ul><li>He/she must have completed a minimum of 4000 hours of flying an aircraft, Airbus 320 is preferred.
</li><li>Experience with low-cost airline is highly desirable.
</li><li>Possesses acceptable industry knowledge in aircraft systems and operating procedures.
</li><li>He/she must possess needed knowledge and exposure to handle any other role delegated to him/her such as security or safety related roles as required by the Airline and respective civil aviation authority regulations.
</li><li>Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations.
</li><li>Capable of implementing policies, procedures, and manuals as per approved standards and regulations.
</li><li>Capable to perform in a changing environment with heavy work-load schedules and ad-hoc scenarios.
</li><li>Composed, self-confident and focused, capable of handling emergencies and threats with efficiency.
</li><li>Proven skills in analysing data, identifying pitfalls and recommending cost-effective solutions.
</li><li>Cost-oriented, possesses effective problem solving and decision-making skills.
</li><li>High accuracy and attention to both results and details.
</li><li>Employs technical expertise and interpersonal relations to support company&rsquo;s objectives.
</li><li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul></div></div></div></div></div>

First Officer A320- Saudi Arabia Recruitment

<div></div><div><div><div><div>Location: Sharjah, United Arab Emirates
</div></div><div><div>Department: Technical Services
</div></div><div><div>Job ID: 16563
</div></div><div><div>Brand: Air Arabia Group</div></div></div></div><div></div>
<br><div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div><div><div><div><h2 class="jobSectionHeader"><b>Job Purpose</b></h2>
</div><div><p>The successful candidate will carry out and supervise Line Maintenance tasks on Air Arabia and third-party aircraft within the scope of CAR 66 B2 licence authorisation, with a focus on avionics and electrical systems. The role includes inspections, troubleshooting, defect rectification, and component replacement to ensure aircraft serviceability and operational reliability.</p><br>
<p></p><p>The position is responsible for ensuring that all maintenance activities are performed to the required technical standards, and that all work is accurately certified and recorded in a timely manner, in full compliance with Air Arabia procedures and applicable regulatory requirements.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Key Result Responsibilities</b></h2><br>
</div><p></p><div><p><b>Operational Excellence</b></p>
<ul><li>Reviews assigned task cards with the Maintenance Manager to gain full understanding of the work, priorities, documentation requirements and cautions, prior to starting work.</li>
<li>Prepares and performs scheduled aircraft maintenance according to assigned task cards, ensuring that the required documentation, parts, tools and GSE are obtained and used per issued instructions.</li>
<li>Carries out aircraft test and inspection tasks to the standard necessary to fully identify and record any defects or damage in accordance with approved maintenance procedures.</li>
<li>Performs defect troubleshooting and rectification in accordance with Aircraft Maintenance Manuals and instructions provided by Engineering Department.</li>
<li>Signs off maintenance tasks performed or supervised within the scope of own authorisation, verifying that the task card and associated documents have been completed to the required standard following completion of all maintenance.</li>
<li>Manages communications with other Engineers and Technicians related to the assigned tasks, ensuring proper coordination, continuity and handover of work.</li><br>
</ul><p></p><p><b>Safety</b></p>
<ul><li>Manages the safety of assigned maintenance tasks, ensuring all published mandatory precautions are taken prior to commencing work and during task execution.</li>
<li>Takes positive steps to protect self and other persons in the maintenance activity from any possible injury, including the use of proper GSE and protective equipment.</li>
<li>Manages human factors aspects of maintenance, ensuring that the continuity of critical maintenance tasks is protected, by avoidance of task interruption and the proper use of handover procedures.</li><br>
</ul><p></p><p><b>Reputation and Teamwork</b></p>
<ul><li>Internal Customer Service: provides positive support to other operational teams in ABY, provides proactive and helpful professional advice, suggestions and solutions.</li>
<li>Leadership: provides sound supervision and guidance of Technicians assigned to support own tasks. Ensures they are adequately briefed to perform the non-certifying maintenance tasks.</li>
<li>Representing Air Arabia: presents a positive and competent image of technical professionalism to ABY Flight Crews, other companies&rsquo; personnel and ABY customers.</li><br>
</ul><p></p><p><b>Cost Awareness</b></p>
<ul><li>Maintains positive awareness to the cost of aircraft maintenance including use of time and materials. Minimises unnecessary waste of consumable material and part repair cost by avoiding unnecessary damage and repeat work during maintenance.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Work Experience</b></h2>
</div><div><ul><li>At least 2 years&rsquo; experience certifying maintenance on the Airbus A320 family of aircraft.</li>
<li>At least 5 years&rsquo; experience in a Line Maintenance environment.</li></ul></div></div></div></div></div><p></p>

B2 - Certifying Engineer - Line Maintenance

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To conduct assigned flights in accordance with the detailed provisions of the Airline Operational Manual and in compliance with the respective civil aviation authority related regulations. He/she must ensure ultimate safety, security, and efficiency are achieved throughout all operated flights; supports and guides the flight/cabin crew, handle emergencies and ad-hoc scenarios effectively, and takes control over the flight to ensure successful performance and positive corporate image
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Flies the assigned aircraft from one destination to another in accordance with the given schedules and approved flight plans; carries his/her duties and acts as the ultimate responsible for the aircraft during the assigned flights taking into account the following key factors, in order of priority:
   <br/>
   <br/>
  </li>
 </ul>
 i. Safety
 <br/>
 <br/>
 ii. Efficiency
 <br/>
 <br/>
 iii. Passenger comfort
 <br/>
 <br/>
 <ul>
  <li>
   Ensures that assigned flights are conducted in accordance with the detailed provisions of the Airline&rsquo;s Operations Manual and regulations. At all times, implements, monitors and maintains the procedures necessary to ensure the safe and smooth operation of the aircraft undertaken.
  </li>
  <li>
   Ensures timely attendance, proper grooming, fitness and legality of self and Flight Crew for the assigned flights. Conducts pre- flight &ldquo;Briefing&rdquo; to ensure members are acknowledged with flight details; continuously ensures briefing is properly done prior to each action as per the adopted procedures.
  </li>
  <li>
   Liaises with co-pilots (First Officer and Second Officer) and Dispatch Team prior to each flight ensuring flight/cabin crew members are well prepared and provided with required information, this includes aircraft technical status, route preferences, weather, fuel, weight, distribution of roles, etc.
  </li>
  <li>
   Ensures, within the safety constraints as detailed in the relevant sections of the Airline&rsquo;s Operations Manual, that the aircraft is flown so as to make most efficient and effective use of fuel during the flight.
  </li>
  <li>
   Ensures the required safety, security, fuel, and transit checks are carried for each flight by the Flight/Cabin assigned crew members before, during and post each flight. Takes necessary action and directs the crew on how to react in case of safety or security irregularities; decides on escalations if needed.
  </li>
  <li>
   Cooperates with the Maintenance Engineers to confirm the aircraft technical status and ensure its suitability to fly; seeks the support of MCC and MROs to raise possible concerns and identify any defects or technical issues; implements the rectification or corrective measure immediately where applicable.
  </li>
  <li>
   Makes sure all the needed documents and technical logs are loaded with necessary accurate data as per the Airline and civil aviation authority regulations and adopted procedures. This includes the technical logbook, journey book, boarding sheets, reports, etc.
  </li>
  <li>
   Ensures that the Airline Operations Manual is distributed, accounted for, maintained, kept up to date, understood and complied with by Flight Crew.
  </li>
  <li>
   Keeps himself/herself up-to-date with the legal requirements of the different regulatory bodies such as, civil aviation authority, Airbus Company and any other relevant regulatory body relating to flights and Flight Crew.
  </li>
  <li>
   Undertakes additional, ground based tasks such as Safety Officer or Security Officer, as directed by the line manager and in accordance with the provisions of Part A of the Airline&rsquo;s Operations Manual.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Appropriate ATPL License is a must.
  </li>
  <li>
   He/she must pass the technical/psychometric assessment for Pilots as per the Airline and respective civil aviation authority standards.
  </li>
  <li>
   He/she must pass the Medical Fitness check-up carried for the Pilots as per the Airline and respective civil aviation authority standards.
  </li>
  <li>
   Training in safety and emergency response is essential &ndash; a formal qualification is an advantage.
  </li>
  <li>
   Basic Airport, security procedures and regulations training is an advantage.
  </li>
  <li>
   Crew Resources Management Training is considered an advantage.
  </li>
  <li>
   IATA principles &amp; standards relating to security is an advantage.
  </li>
  <li>
   Proficient in Aircraft systems, proficient in Microsoft Office
  </li>
  <li>
   Very good in written and verbal communication skills, Technical reports writing, presentations, etc.
  </li>
  <li>
   Very good in English Language (other local languages in country of employment are an advantage)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   He/she must have completed a minimum of 4000 hours of flying an aircraft, Airbus 320 is preferred.
  </li>
  <li>
   Experience with low-cost airline is highly desirable.
  </li>
  <li>
   Possesses acceptable industry knowledge in aircraft systems and operating procedures.
  </li>
  <li>
   He/she must possess needed knowledge and exposure to handle any other role delegated to him/her such as security or safety related roles as required by the Airline and respective civil aviation authority regulations.
  </li>
  <li>
   Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations.
  </li>
  <li>
   Capable of implementing policies, procedures, and manuals as per approved standards and regulations.
  </li>
  <li>
   Capable to perform in a changing environment with heavy work-load schedules and ad-hoc scenarios.
  </li>
  <li>
   Composed, self-confident and focused, capable of handling emergencies and threats with efficiency.
  </li>
  <li>
   Proven skills in analysing data, identifying pitfalls and recommending cost-effective solutions.
  </li>
  <li>
   Cost-oriented, possesses effective problem solving and decision-making skills.
  </li>
  <li>
   High accuracy and attention to both results and details.
  </li>
  <li>
   Employs technical expertise and interpersonal relations to support company&rsquo;s objectives.
  </li>
  <li>
   Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
  </li>
 </ul>
</div>


Captain-A320 (UAE National)

First Officer-A320 (UAE National)

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