Urwah Admin

Air Arabia

A leading airline in Sharjah is seeking a Quality Assurance professional with experience in aviation audits. Responsibilities include executing audits, maintaining quality standards, and ensuring compliance with regulatory requirements. The ideal candidate will have a bachelor's degree in a related field and 3-5 years of relevant experience. Excellent communication skills in English are required; Arabic is a plus.

Aviation Quality Assurance & Compliance Auditor

<div>
 Date: 3 Oct 2025
 <br/>
 <br/>
 Company: Air Arabia Abu Dhabi (3L)
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Abu Dhabi, AE
 <br/>
 <br/>
 Country: AE
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To manage and control the Air Arabia &ldquo;Stores&rdquo; including receipt, storage and release of all the tools, equipment, and spare parts used for maintenance of Air Arabia and 3rd Party aircrafts.
 <br/>
 <br/>
 Ensures all activities are carried and recorded in accordance with Company&rsquo;s policies and procedures and as per regulatory bodies&rsquo; rules and regulations.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handles and maintains the &ldquo;Stores&rdquo; stock level for the daily demanded items and routine jobs, this includes tool boxes and kits, spare parts, wheels, batteries, oils, etc..
  </li>
  <li>
   Ensures all items and components are available in place and on time to execute maintenance planned and un-planned tasks and to secure the availability and safe release of aircrafts.
  </li>
  <li>
   Carries out daily checks and inspections in storage areas to ensure correct storage conditions are maintained such as Temperature and Humidity Control, safety and health conditions, risk hazards, etc.
  </li>
  <li>
   Manages the binning locations and allocation of tools and parts in the Company stores as per instructions received from &ldquo;Technical Procurement&rdquo; and &ldquo;Supervisor&rdquo; ensuring the ICARUS &ldquo;Inventory Control System Updates&rdquo; are maintained to this effect; coordinates the replacement of consumable items and updates system accordingly.
  </li>
  <li>
   Updates and reviews the RAL system to record and monitor all activities related to received and stored parts, tools, and equipment taking into consideration material shelf life, tools calibration, shift, handover log book, critical movements, etc., all carried in accordance with agreed formats and circulation terms.
  </li>
  <li>
   Pre-loads system (RAL) with requirements for ADD/MDD to be ready for retrieval on time; ensures all items are loaded as per the identified coding system.
  </li>
  <li>
   Issues daily tool boxes and kits as well as spare parts and components based on the maintenance plans for Air Arabia and 3rd Party aircrafts routine jobs. Maintains tracking records/receipts of all items delivered.
  </li>
  <li>
   Provides ad-hoc inventory and stores support to both Air Arabia and 3rd Party aircrafts as per adopted procedures.
  </li>
  <li>
   Ensures all tools and equipment to be used for maintenance are checked and kept serviceable at all times; advises the &ldquo;Rotables Team&rdquo; with any unserviceable tools or parts; coordinates with vendors on tools and parts repair as necessary.
  </li>
  <li>
   Ensures all issued-un-used parts are credited back to stock system and returned to the main stores as per Company&rsquo;s procedures.
  </li>
  <li>
   Prepares stock report on regular basis; reports any errors on system, identifies causes for errors and corrective measures to ensure no re-occurrence.
  </li>
  <li>
   Supports the &ldquo;Stores Supervisor&rdquo; in implementing and maintaining the safety measures, facilities adequacy and cleanliness, storage conditions and needs, communication and overall performance of the Line Store.
  </li>
  <li>
   Assists with logistics arrangements for parts delivery to and from the Air Arabia MRO, outstations and aircraft. Coordinates with respective departments on receiving engines, APUs as well as on handling dangerous goods.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School/Diploma or certificate in any related field from a recognized institution combined with the needed experience and exposure is acceptable; a bachelor degree in any discipline is preferred.
  </li>
  <li>
   Proficient in Microsoft Office.
  </li>
  <li>
   Very good communication skills (verbal, written) expressed in high level of accuracy.
  </li>
  <li>
   Very good English Language.
  </li>
  <li>
   UAE Driving License.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ability and willingness to work in a rotating shift pattern.
  </li>
  <li>
   1-2 years of related working experience in a similar capacity within the Airline industry; experience with low cost airline is a plus.
  </li>
  <li>
   Working experience on inventory soft-wares shall be treated as an advantage.
  </li>
  <li>
   Has necessary working experience and exposure to GCAA rules and regulations pertaining to acceptance, storage and issuance of tools and equipment used for aircrafts maintenance.
  </li>
  <li>
   Knowledge and completion of IATA Dangerous Goods Regulations training is an advantage.
  </li>
  <li>
   Good problem solving and decision making skills.
  </li>
  <li>
   Familiar with quality assurance, internal and external audit checks and formalities.
  </li>
  <li>
   Proven skills in working with data and resources in a cost-effective manner.
  </li>
  <li>
   Multi-task oriented with high attention to details.
  </li>
  <li>
   Physically fit and dynamic, capable of carrying heavy equipment and moving between stores.
  </li>
 </ul>
</div>


Stores Controller (Abu Dhabi)

<p></p><div><div><div><div><div><b>Date: </b>30 Oct 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia PJSC (G9)
</div></div></div></div><div><div><div><div><b>Location:
</b>Sharjah, AE
</div></div></div></div><div><div><div><div><b>Country: </b>AE
</div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>Outline</b></div>
</div><div><ul><li>Europe, Mid Asia &amp; Africa</li>
<li>Asia Pacific</li>
<li>GCC, Levant &amp; Egypt</li></ul><br>
<div></div>
<div>
Three (3) Head of Ground Operations positions are available, each accountable for leadership within their assigned geographical regions and reporting directly to Head of Central Ground Operations. The role is responsible for ensuring consistency in service delivery, safety, security, customer experience, and regulatory compliance across the network. Leading a team of Area Managers, the Head of Ground Operations drives operational excellence through effective stakeholder management, resource optimization, and alignment with Air Arabia&rsquo;s strategic objectives &mdash; with strong focus on On-Time Performance (OTP), safety, security and continuous enhancement of our customer experience.</div></div></div><div><div><div><b>
Key Result Responsibilities</b></div>
</div><div><ul><li>Support the Head of Central Ground Operations in developing, implementing, and monitoring regional strategies and business plans aligned with corporate objectives.</li>
<li>Lead start-up and operational readiness of new hubs/stations, covering contracting, facilities, manpower, logistics, systems, and training requirements.</li>
<li>Prepare and oversee regional operating budgets and manpower plans; conduct feasibility studies and implement cost-control measures to ensure efficiency, optimal resource allocation, and sustainable growth.</li>
<li>Establish and enforce airport services and ground handling procedures in compliance with regulations and company standards.</li>
<li>Oversee regional compliance and governance frameworks in partnership with Quality, Safety, and Security teams; ensure corrective actions are consistently applied.</li>
<li>Provide oversight of station and GHA performance through structured assessments and trend analysis; identify systemic service gaps and drive improvement initiatives.</li>
<li>Develop and oversee regional strategies for excess baggage collection and revenue protection, ensuring transparency, accountability, and minimizing systemic leakage.</li>
<li>Partner with Commercial leadership to align operational performance with revenue assurance and cost-optimization strategies.</li>
<li>Lead negotiation and management of regional contractual frameworks with GHAs and industry bodies, leveraging economies of scale to secure favourable terms, enhance service quality, and drive efficiencies.</li>
<li>Partner with Customer Experience to design and implement initiatives that enhance the end-to-end customer journey across regional touchpoints.</li>
<li>Champion adoption of data-driven solutions to optimize ground operations, enhance visibility, and support proactive decision-making.</li>
<li>Ensure optimal utilization of manpower, resources, and tools to meet present and future business requirements.</li>
</ul></div></div><div><div><div><b>Qualifications &amp; Experience</b></div>
</div><div><ul><li>Bachelor&rsquo;s degree in aviation management, Business Administration, or related field; a Master&rsquo;s degree is an advantage.</li>
<li>Minimum 10 years of progressive experience in Ground Operations, with at least 5 years in a senior leadership role managing multi-station or regional operations.</li>
<li>Extensive knowledge of IATA, ICAO, and GCAA regulations and international ground handling standards, with proven ability to apply them across diverse jurisdictions.</li>
<li>Proven track record in contract negotiation, cost optimization, and performance management in complex, multi-station environments.</li>
<li>Demonstrated expertise in developing and implementing operational improvement strategies across geographically dispersed teams.</li>
<li>Strong leadership and people development skills, with the ability to build high-performing teams and foster a culture of accountability, safety, and service excellence.</li>
<li>Exceptional stakeholder management with the ability to influence and maintain relationships at senior levels across regulatory, governmental, and commercial entities.</li>
<li>Digitally savvy, with proficiency in MS Office and operational systems; exposure data-driven decision-making is a strong advantage</li>
</ul></div></div><div><div><div>Org Chart- Ground Operations</div></div></div></div></div></div></div></div></div><p></p>

Head of Ground Operations

<div>
 Date: 17 Oct 2025
 <br/>
 <br/>
 Company: Air Arabia PJSC (G9)
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Sharjah, AE
 <br/>
 <br/>
 Country: AE
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To execute, internal and external audits, audit reviews, accident and incident investigations, and surveillance as directed by the line manager.
  </li>
  <li>
   Follows up on corrective measures in line with Air Arabia quality standards and the respective Civil Aviation Authorities and regulatory bodies&rsquo; requirements to ensure compliance with the same across all functions and areas of operation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains the Quality Assurance System adopted for internal procedures, processes and products audits, surveillance and spot checks for Flight Operations in accordance with respective Civil Aviation &amp; IOSA standards and requirements. (for e.g. UAE GCAA/CAA/CARs/AMCs).
  </li>
  <li>
   Assists the Line Manager in formulating, enhancing and monitoring the adherence to Quality Assurance policies, procedures, processes, and manuals to stay abreast with the changing needs and requirements of the Company.
  </li>
  <li>
   Supports in developing Quality Assurance awareness across the different functions through Bulletins, inter-service memos, PPT, presentations, workshops, etc.
  </li>
  <li>
   Partners with Stakeholders and Line Manager to gather necessary historical data, documentation, and feedback to ensure that all established operations and procedures adopted in the assigned department are satisfactory.
  </li>
  <li>
   Reviews regulatory requirements periodically and ensures comprehensive audit and conformance reports are produced and communicated to regulatory bodies in due time; highlights areas of concern where urgent attention and improvement are needed.
  </li>
  <li>
   Establishes and maintains effective liaison with regulatory authorities and other operationally relevant external entities.
  </li>
  <li>
   Participates in updating and communicating the respective Civil Aviation regulations in the corresponding manuals in coordination with corresponding personnel in Flight Operations division.
  </li>
  <li>
   Ensures Safety regulations are enforced and followed.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <ul>
  <li>
   Develops, implements and maintains audit schedules, audit standards, and reporting processes in consistence with the quality policy ensuring compliance with relevant regulatory and company requirements.
  </li>
  <li>
   Contributes to the preparation and executing of internal annual audit plan; this includes regular audit checks, new checks, as well as urgent audit reviews; carries out assigned audit plan in accordance with approved checklists.
  </li>
  <li>
   Cooperates with the Flight Operations management to communicate and execute the audit schedules timely; maintains effective and on-going communication on updates to ensure successful results.
  </li>
  <li>
   Notifies the concerned parties being reviewed prior to agreed schedules to allow needed arrangements; conducts researches for relevant reference documents and airline specific regulations for compliance.
  </li>
  <li>
   Conducts necessary quality audits and periodic reviews, defines and reports findings, achieves agreement on corrective actions to be taken, and completes the Q-Pulse updates as required.
  </li>
  <li>
   Identifies root causes and assists in formulating and monitoring the adherence to comprehensive corrective actions for regulatory audits; records the findings and corrective actions in system for verification, follow up, and database purposes.
  </li>
  <li>
   Follows-up on findings or CAPAs in Q-Pulse and with respective departments and parties to ensure closure of findings.
  </li>
  <li>
   Reviews corrective action responses to inspections and internal audit findings for Flight Operations with the Manager &ndash; Quality Assurance periodically.
  </li>
  <li>
   Performs trend analysis of all relevant flight operations audits.
  </li>
  <li>
   Maintains and regularly updates necessary records related to Quality Assurance Audits such as personnel authorization files, dispensation files, deviations, and concessions. Conducts follow up and review deviations concessions and dispensations as required.
  </li>
  <li>
   Supports the Flight Operations Department with new licenses aiming for continuation of training and enhancing capabilities ensuring the licenses are processed and issued as per regulations.
  </li>
  <li>
   Assists in the development and delivery of training presentations on the Quality Management system across all Flight Operations areas.
  </li>
  <li>
   Conducts follow up on Air Arabia approvals and certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree in Aircraft Engineering or a Pilot&rsquo;s License or equivalent; alternately a diploma or certificate in a related field combined with needed experieance and exposure required to fulfil the position requirements.
  </li>
  <li>
   Certificates in Auditing/Quality Assurance/or Compliance such as IOSA or ISO&ndash;Lead Assessor are desirable.
  </li>
  <li>
   Project Management certificate or alternately the proven corresponding working experience is nice to have.
  </li>
  <li>
   Professional membership of associations related to the Aviation/Airlines industry or is an advantage.
  </li>
  <li>
   Proficient in Microsoft Office, Internet and Web Search, Q-Plus is preferred.
  </li>
  <li>
   Excellent command over written and verbal communication skills: reporting, presentations, etc.
  </li>
  <li>
   Good English Language, Arabic Language is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3-5 years of related working experience in the aviation/airlines industry in the Flight Operations department in Quality Assurance/Audit or related position.
  </li>
  <li>
   Exposure to the Civil Aviation Authorities and regulatory bodies&rsquo; legal requirements, preferably GCAA and/or CAR/JAR-Ops, EASA/FAA; familiar with regulations pertaining to Licensing, procedures, and manuals.
  </li>
  <li>
   Knowledgeable in ICAO Annexes and ISARPS, and relative exposure to Safety/Internal &amp; External Audit practices.
  </li>
  <li>
   Ability to understand airline and Flight Operations standard regulations.
  </li>
  <li>
   Possesses knowledge in documentation control systems.
  </li>
  <li>
   Familiar with procedures and manuals, regulations and quality standards.
  </li>
  <li>
   A balanced personality with focus, analytical thinking, efficiency and commitment to successful results.
  </li>
  <li>
   Proven skills in analysing data, identifying irregularities and recommending corrective measures.
  </li>
  <li>
   Cost-oriented, possesses effective problem solving and negotiation skills.
  </li>
  <li>
   High accuracy and attention to details.
  </li>
  <li>
   Effective team player capable of supporting teams of different functions.
  </li>
 </ul>
</div>


Flight Operations Auditor

<p></p><div><div><div><div><div><b>Date: </b>28 Oct 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia DMM LLC
</div></div></div></div><div><div><div><div><b>Location:
</b>Damman, SA
</div></div></div></div><div><div><div><div><b>Country: </b>SA
</div></div></div></div><div></div><div><div><div><div><div><div><div><div>Salary Offer</div>
</div><div><div>
We are seeking highly qualified Check Airmen and Instructors. (TRE-TRI)</div>
<div>
The compensation for these positions is flexible and designed to reflect your skills and experience.</div></div></div><div><div><div><b>
Job Purpose</b></div>
</div><div><div>
Provide training and checking for flight crew in accordance with Air Arabia DMM OM-D and GACARs. Deliver ground, simulator, aircraft checking line checks, operating experience supervision and special purpose operational training. Ensure that all training, checking and records meet GACA acceptance and company standards.</div></div></div><div><div><div><b>
Key Result Responsibilities</b></div>
</div><div><ul><li>Conduct ground training flight or simulator training operating experience proficiency checks, Recurrent, line checks landing recency requalification LOFT and SPOT, Etc.. activities as authorized</li>
<li>Participate in examiner/Instructors or standardization workshops as required by GACA or the company.</li>
<li>Conduct line checks and supervise operating experience as assigned.</li>
<li>Complete and submit accurate detailed reports and assessments of pilots under instruction in accordance with company guidance and policy via the existing electronic reporting system, secure training and checking records and submit required check reports to GACA as requested.</li>
<li>Maintain currency and validity as a check pilot / Instructor Pilot</li>
<li>Conduct FSTD (Flight Simulator Training Device) type rating training and ground school in line with company procedures and requirements.</li>
<li>Conduct recency training as required by the company in accordance with the approved syllabus.</li>
<li>Conduct instructor and examiner simulator training.</li>
<li>Recommend additional or remedial training for trainee pilots who are not progressing at an acceptable rate as per expected performance standards.</li>
<li>Provide recommendations to training management for any changes that may improve efficiency, safety, quality of training and standardize procedures and teaching techniques.</li>
<li>Support with projects, course development and other tasks as required.</li>
<li>Conduct Initial, Transition, Upgrade, Ground courses, Etc..</li>
</ul>
</div></div><div></div><div><div><div><b>Qualifications (Academic, training, languages)</b></div>
</div><div><ul><li><div>ATP License (Aircraft Transportation License).</div>
</li><li>Appropriately corresponding aircraft type rating certificates are essential (Airbus 320, 321).</li>
<li>Check Pilot Certificate and / or Instructor Pilot</li>
<li>Class 1 Medical</li>
<li>Training certificates such as &ldquo;Train the Trainer&rdquo;, &ldquo;NLP&rdquo;, and &ldquo;Instructive Training&rdquo; are an advantage.</li>
<li>Crew Resources Management Training is an advantage for this role.</li>
<li>Expert in Aircraft systems, proficient in Microsoft Office, Internet and Web Search.</li>
<li>Skilled in written and verbal communication, technical report writing, presentations, etc.</li>
<li>ELP 5 and above, Arabic Language is an advantage.</li>
</ul></div></div><div><div><div><b>Work Experience</b></div>
</div><div><ul><li>5+ years working as a pilot for a commercial airline; experience with a low-cost airline is highly desirable.</li>
<li>Must have completed a minimum of 2 years as a Check Pilot / Instructor Pilot with an Airline delivering training on the Airbus.</li>
<li>Exposure to Civil Aviation Authorities and regulatory bodies, preferably GACA; familiar with regulations of GACA, IOSA of Flight Operations and pilots' licensing.</li>
<li>Experienced in designing and catering training courses according to standards and business needs is an advantage</li>
<li>Capable of monitoring performance against procedures, manuals, standards and regulations.</li>
<li><div>possesses effective persuasive, problem-solving, and decision-making skills.</div></li></ul></div></div></div></div></div></div></div></div><p></p>

Dammam HUB- Check Pilot/Instructor Pilot- GACA License

<div>
 Date: 21 Oct 2025
 <br/>
 <br/>
 Company: Air Arabia PJSC (G9)
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Manama, BH
 <br/>
 <br/>
 Country: BH
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  </li>
  <li>
   Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  </li>
  <li>
   Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
  </li>
  <li>
   Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  </li>
  <li>
   As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  </li>
  <li>
   Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  </li>
  <li>
   Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
  </li>
  <li>
   Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
  </li>
  <li>
   Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
  </li>
  <li>
   Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
  </li>
  <li>
   Performs any additional responsibilities as advised by the Line Manager/Supervisor.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School/Diploma or equivalent.
  </li>
  <li>
   Capable of using technology systems and tools such as Microsoft Office.
  </li>
  <li>
   Good in English &amp; Arabic Languages.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
  </li>
  <li>
   Capability of understanding market trends and channeling them leading to effective customer care solutions.
  </li>
  <li>
   Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
  </li>
  <li>
   Capable of understanding customers&rsquo; problems and direct them in the right channel.
  </li>
  <li>
   Ability to work for long hours and under pressure.
  </li>
  <li>
   Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  </li>
  <li>
   Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
  </li>
 </ul>
</div>


Call Center Agent - Bahrain

<p></p><div><div><div><div><div><b>Date: </b>26 Oct 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia PJSC (G9)
</div></div></div></div><div><div><div><div><b>Location:
</b>Sharjah, AE
</div></div></div></div><div><div><div><div><b>Country: </b>AE
</div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>Special Note</b></div>
</div><div><div>
We are excited to invite candidates to our upcoming <b>Recruitment Drive in Bishkek, Kyrgyzstan</b>!</div>
<div>
This is a great opportunity to join as a cabin crew with our dynamic team. Full event details, including venue and schedule, will be shared <b>2&ndash;3 days prior to the event</b>.</div>
<div>
Stay tuned &mdash; we look forward to meeting you soon!</div></div></div><div><div><div><b>
Job Purpose</b></div>
</div><div><div>
Acts as Air Arabia&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.</div>
</div></div><div><div><div><b>
Key Result Responsibilities</b></div>
</div><div><div><b>
Conduct:</b></div>
<div><ul><li>Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.</li></ul>
</div>
<div><b>Safety Measures:</b></div>
<div><ul><li>Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.</li></ul>
</div><div><ul><li>Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).</li></ul>
</div><div><ul><li>Administers first aid to passengers where necessary.</li></ul>
</div><div><ul><li>Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
</li></ul></div><div><b>Customer Service:</b></div>
<div><ul><li>Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures.</li></ul>
</div><div><ul><li>Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.</li></ul>
</div><div><ul><li>Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.</li></ul>
</div><div><ul><li>Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.</li></ul>
</div> <div><ul><li>Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.</li></ul>
</div>
</div></div><div></div><div><div><div><b>Crosschecking and Reports:</b></div>
<div><ul><li>Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.</li></ul>
</div><div><ul><li>Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.</li></ul>
</div><div><ul><li>Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.</li></ul>
</div><div><ul><li>Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.</li></ul>
</div><div><ul><li>Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.</li></ul>
</div><div><ul><li>Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
</li></ul><ul><li>Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.</li></ul>
</div></div></div><div><div><div><b>Important Requirements</b></div>
</div><div><ul><li>Age: Between 18 to 29 years for non-experienced crew and maximum 33 years for experienced crew</li>
<li>Minimum Height: 160 cm (Female), 170 cm (Male)</li>
<li>Weight: To be in proportion to Age and Height</li>
<li>Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform</li>
<li>Medically/ Physically fit to perform Cabin Crew duties</li>
<li>Ability to swim with aid of a flotation device</li>
</ul></div></div><div><div><div><b>Qualifications (Academic, training, languages)</b></div>
</div><div><ul><li>Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.</li>
<li>Training in First Aid, Safety and Emergency Procedures are an added value.
</li><li>Fit to fly, has good general health, no serious medical conditions or chronic diseases.</li>
<li>Proficient in Microsoft Office.</li>
<li>Language: Must be fluent in Written and Spoken English.</li>
</ul></div></div><div><div><div><b>Work Experience</b></div>
</div><div><ul><li>Fresh graduates are encouraged to apply for this role.</li>
<li>Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.</li>
<li>Active cabin crew license is an advantage.</li>
<li>Capable of working in shift pattern and for extended working hours.</li>
<li>Shows high flexibility and adaptability to frequent changes and busy schedules.</li>
<li>Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.</li></ul></div></div></div></div></div></div></div></div><p></p>

Cabin Crew Recruitment Drive - Bishkek, Kyrgyzstan

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