Abrar Admin

Air France

About Air France and KLMAir France and KLM are two renowned airlines that have joined forces to create one of the world's leading airline groups. With their combined expertise, these airlines have established a global presence and earned a reputation for providing quality services, operational excellence, and a customer-centric approach.Working for Air France and KLM means becoming part of a diverse and talented team that strives for excellence in every aspect of the business. As an employee, you will have access to a wide range of career development opportunities, training programs, and a supportive work environment that encourages growth and innovation.If you are passionate about aviation, customer service, and being part of a global industry leader, an opportunity with Air France and KLM can provide you with a rewarding and fulfilling career.Job Role:The Station Supervisor is responsible for the safety, security, service delivery and a/c handling process in their station for AF and KL and, where applicable third parties during his/her shift. The Supervisor will keep track of the quality levels and the targets agreed upon. They will coordinate activities on his/her station towards the Deputy Station Manager. The Station Supervisor will handle responsibilities for the Station Management in case of his/her absence. In line with company policy and procedures the Station Supervisor manages the team of agents (Air France/KLM staff or third parties), performs administrative activities as needed that support the actual handling of flights, where applicable, and third parties.Station Supervisor reports to ORD Deputy Station Manager.Key Responsibilities:<ul><li>Steers and supervises all handling activities (in case of self-handling) or coordinates with the agent (incase of outsourcing) to ensure a timely, safe and efficient flight handling process</li><li>Responsible for all services related to all passenger handling activities incl. catering according to the AF and KL standards of safety, quality and customer satisfaction.</li><li>Facilitate service recovery activities in case of irregularities</li><li>Ensure the effective and on-time check-in, ticketing, boarding processes, in order to meet or exceed minimum operating standards</li><li>Coordinate actions with appropriate departments after flight departure</li><li>Ensure excellent customer service and proper baggage handling at arrival</li><li>Conduct daily flight and incident briefings</li><li>Regularly participate in meetings with management in order to express his/her own ideas for continued improvement of the station</li><li>Ensures proper handling of all VIP customers according to company protocols</li><li>Responsible for the calculation and creation of the station schedule</li><li>Ensure that all monies collected are correctly reported and that any discrepancies are investigated</li><li>Ensure that all federal and local security measures are adhered to (T.S.A., C.B.P., Police)</li><li>Perform administrative activities that support the actual handling of flights for AF and KL and, where applicable, third parties.</li><li>Ensure all ramp operations comply with FAA,ICAO,OSHA, and airline.</li></ul>Requirements:<ul><li>Duty travel will be required on a regular basis to other stations</li><li>Thorough knowledge of the passenger handling process, aircraft handling process incl. cargo &amp; technical process</li><li>In possession of relevant certifications for aircraft handling and/or dangerous goods</li><li>Strong communication skills and ability to maintain professional composure in all circumstances</li><li>Knowledge of airport infrastructure</li><li>Advanced knowledge of the Air France and KLM emergency procedures</li><li>In case of irregular operations should be ready to work longer hours than scheduled.</li><li>French and/or Dutch speaking is a plus.</li><li>Should have at least one year experience above and below wing and can handle activities autonomously.</li><li>Available to assist Chicago (ORD) with the Full Freighter flight departing at 0300.</li></ul>Key Job Competencies:<ul><li>Teamwork</li><li>Coaching</li><li>Initiative</li><li>Adaptability</li><li>Stress tolerance</li><li>Customer Focus</li><li>Safety Awareness</li><li>Flexibility</li></ul>Air France and KLM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Job Type: Full-timePay: $45,680.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li></ul>Work Location: In person

Airport Supervisor (Minneapolis)

About Air FranceAir France and KLM, two globally recognized airlines, have come together to form one of the world&rsquo;s leading airline groups. With a strong international presence and a shared commitment to operational excellence and customer satisfaction, we offer more than just a job&mdash;we offer a career in aviation. Joining our Station&rsquo;s team, means becoming part of a diverse, dynamic workforce that values professionalism, innovation, and teamwork. We provide ongoing training, career development opportunities, and a supportive work environment where your growth is encouraged. If you&rsquo;re passionate about aviation and customer service, and ready to be part of a world-class organization, Air France and KLM offer a rewarding path in the heart of the airline industry.As a Passenger Service Agent with Air France/KLM, you&rsquo;ll be on the front lines of delivering world-class service to our customers. From check-in to boarding, you'll ensure a smooth and welcoming airport experience with professionalism and care. You'll be part of a global team that values communication, attention to detail, and a customer-first mindset. We offer structured training, opportunities for advancement, and a supportive environment that empowers you to grow within the aviation industry. If you thrive in fast-paced environments and are passionate about delivering excellent customer service, this is your opportunity to shine.Main responsibilities include:1. Customer Service Excellence:<ul><li>Uphold high standards of customer service, ensuring that all passengers receive a positive and memorable experience during their travels on Air France and KLM</li><li>Demonstrate empathy, patience, and professionalism in all customer interactions, creating a welcoming and pleasant atmosphere.</li><li>Continuously seek opportunities to exceed customer expectations, proactively addressing their needs and providing personalized assistance.</li><li>Serve first class La Premiere customers from their check in experience to boarding, ensuring that the standards for first class are maintained and that passengers have the experience they expect from the airline.</li></ul>2. Operational Coordination:<ul><li>Communicate effectively with other airport and airline staff to ensure efficient check-in processes and seamless coordination.</li><li>Coordinate with gate agents, cabin crew, and ground staff to facilitate smooth boarding and arrival procedures.</li><li>Stay updated on flight statuses, gate changes, and other operational updates, and relay relevant information to passengers accurately and in a timely manner.</li></ul>3. Technical Proficiency:<ul><li>Demonstrate proficiency in using computerized reservation systems to handle ticketing, booking modifications, and seat assignments.</li><li>Ability to navigate airline-specific software and online platforms for managing passenger information, ticketing, baggage systems etc.</li></ul>4. Safety and Security Procedures:<ul><li>Ensure compliance with security and safety procedures and regulations</li><li>Assisting passengers with security-related inquiries and maintaining a safe environment.</li></ul>5. Additional Duties and Responsibilities:<ul><li>Perform all other tasks as assigned by supervisors or management to contribute to the smooth operation of the airport and provide exceptional customer service.</li></ul>Job Requirements:<ul><li>Be at least 18 years of age and are legally authorized to work in the United States without sponsorship</li><li>Pass an extensive post offer pre-employment background check and pre-employment drug test including and other government issued clearances</li><li>This position entails frequent movement and standing for extended periods of time and occasionally lift and maneuver baggage weighing up to 50 pounds</li><li>Afternoon/evening shift work is required, including nights, weekends and holidays</li></ul>Key Job Competencies:<ul><li>Customer Focus</li><li>Impact</li><li>Technical and Professional Knowledge</li><li>Teamwork</li></ul>Job Specifics:<ul><li>Starting pay of $22.50/hour, plus an additional $7.65/hour healthcare allowance for employees who opt out of company health insurance</li><li>Rotating shifts scheduled within hours of operation</li><li>Minimum 30 hours a week</li><li>5-day work week with 2 consecutive days off</li><li>Access to 3 healthcare plan options, plus dental and vision coverage</li><li>Up to 7% employer 401(k) match after one year of service</li><li>Flight benefits after 6 months of service</li><li>Working 5 days a week with 2 consecutive days off</li><li>Comprehensive training provided</li><li>Career growth opportunities in Operations, Supervision, Cargo</li></ul>Job BenefitsAs a valued member of the Air France &amp; KLM team, you&rsquo;ll enjoy a comprehensive benefits package designed to support your well-being both in and out of the workplace. Take advantage of exclusive flight benefits that allow you to explore our global network of destinations. Plan for the future with our robust 401(k) program, and choose from a variety of medical, dental, and vision plans to fit your needs. We also offer access to our Employee Assistance Program and a wide range of employee discount perks. To support your work-life balance, we provide generous paid time off (PTO) and a paid lunch policy to ensure you have time to relax and recharge during your shift.When applying, please ensure your resume is attached in .doc, .docx, or .pdf format only.Air France and KLM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Job Type: Full-timePay: $22.50 - $30.15 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you able to work late nights, weekends and holidays?</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Passenger Service Agent (Airline Industry)

Join Air France and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Air France

About Company

Airport Supervisor (Minneapolis)

Passenger Service Agent (Airline Industry)