Qureos Mentor

Airbnb

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 Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
 
 
 
 The Community You Will Join
 
 
 
 Global Operations: AirCover: Scaled Ops &amp; Optimisation is dedicated to building the world's most loyal travel community through exceptional service. Our vision is to design and deliver unmatched products and services so everyone can host and travel with confidence. Our objectives are to provide Aircover for Hosts, Guests and Travel Insurance.
 
 
 
 The Difference You Will Make
 
 
 
 The Claims Lead is directly accountable for the performance of their team of assigned specialists and for working to drive efficiency and quality, in collaboration with peers and cross-functional stakeholders, to achieve the objectives and strategic vision set by the Global Service Manager. Leads are responsible for the coaching and development of specialists on their team and for connecting our functional strategy into specific, meaningful goals and measurable results for the day-to-day work of their teams. The Claims team Lead will also work closely with Legal, Communications, Public Policy, Public Affairs, and other cross-functional teams to inform the policies, programs, and systems that improve the overall quality and performance of the department and support the Airbnb community.
 
 
 
 A Typical Day
 
 
 
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 Manage the day-to-day operations of your team through driving key performance indicators on a team and individual level (productivity, quality, operational health) whilst maintaining a superior level of team support and wellness. This includes: Volume/SLA management Supporting your team in the handling urgent escalated cases (e.g. catastrophic claims; Liability claims, etc)
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 Manage the day-to-day operations of your team through scheduling, shift approvals, team and one-to-one meetings, while working collaboratively with other team leads - Includes handling escalated and complex investigations, urgent escalations, property damage claims, and personal safety concerns or other crisis management. May also include project management (incl. developing project management abilities within your team) and light data analysis.
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 Foster employee happiness by being a human leader, creating team connections, communicating direction and goals, and providing regular performance feedback that fosters positive employee career growth.
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 Develop and refine a working knowledge of all workflows, and train and coach your team to ensure that these are followed to a high standard of quality and performance.
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 Think critically and constantly evaluate policies and procedures; find ways to increase efficiency and customer satisfaction.
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 Understand top user issues and other quality or customer insight data, and support your team in making data-supported recommendations to improve our product, policies, and procedures.
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 Serve as Point of Contact for urgent or other sensitive cases , spending time each week working on cases and other escalated issues to refine subject matter expertise.
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 Drive your team to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals.
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 Understand how to balance and prioritise the above based on seasonality and the needs of customers, team and Airbnb.
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 Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.
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 Lead/Participate in Process improvement initiatives.
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 Drive a culture of belonging and inclusivity.
 
 
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 Your Expertise
 
 
 
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 Flexible to work in a rotational shift environment and adapt to changing shifts as required
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 Min 8- 15 years or more experience of Insurance, claims and investigations experience
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 Experience in leading, inspiring and motivating others to meet functional, team and individual&rsquo;s development goals and metrics
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 Experience in a leadership role working with customers, where safety and security of their properties has been put at risk
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 Analytical and critical thinking skills; must be able to tell a story with data and metrics, as well as articulate wins , risks and challenges
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 Maintaining high levels of confidentiality while performing investigations
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 Works well in ambiguity and embraces the adventure!
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 Understanding of &lsquo;Third Party Administrators/Adjusters&rsquo; concepts is a plus
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 Deep expertise in Insurance /Liability Claims
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 Proficiency in English - both oral and written communication
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 People Management skills
 
 
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 Our Commitment To Inclusion &amp; Belonging
 
 
 
 Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
 
 
 
 How We'll Take Care Of You
 
 
 
 Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.
 
 
 India Annual Pay Range
 
 
 ₹1,190,000&mdash;₹1,696,000 INR
</div>

Supervisor, Liability Claims

<div>
 Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
 
 
 
 The Community You Will Join
 
 
 
 Airbnb is seeking a Legal Intern to join the Policy Legal team for our 2026 Summer Intern Program from June 1, 2026 - August 21, 2026.
 
 
 The Airbnb Policy Legal Team supports Airbnb&rsquo;s business by identifying and navigating legal risks associated with short‑term rental regulations in the United States and Canada. Through strategic initiatives, the team works to unlock supply and provides legal education to external stakeholders on the pro‑competitive benefits of short‑term rentals. The team partners closely with cross‑functional stakeholders (including public policy, product, and business operations teams) to provide legal guidance on short‑term rental legislation and regulations throughout the regulatory lifecycle, including advising on Airbnb products and tools developed in response to new or evolving regulatory requirements.
 
 
 
 The Intern Experience
 
 
 
 As an intern, you&rsquo;ll be integrated into a team where you&rsquo;ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel.
 
 
 
 The Difference You Will Make
 
 
 
 Interns will have a unique opportunity to gain practical experience supporting an in‑house legal policy team that works on cutting‑edge strategic initiatives and advises cross‑functional teams on industry legislation, regulatory matters, and product compliance. Projects will include performing legal research on topics related to short‑term rentals, property rights, and internet platform immunities and defenses; working with team members to review and provide feedback on legislative and regulatory proposals; and creating legal materials for meetings and presentations with internal and external stakeholders.
 
 
 
 During Your Internship, You&rsquo;ll Have The Opportunity To
 
 
 
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 Collaborate with multiple team members to achieve project milestones
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 Communicate with stakeholders across different teams to provide project updates
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 Seek and provide feedback throughout the internship
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 Actively participate in and contribute to the Legal Policy Team and broader Airbnb community
 
 
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 Your Expertise
 
 
 
 This opportunity is for
 
 first-year (1L) students enrolled full-time at a nationally-accredited law school
 
 with the following background:
 
 
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 Demonstrated interest in public policy/policy law, property law, as evidenced by courses taken, extracurriculars, or previous experience (such as in government or government affairs)
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 Strong interest in learning about in-house legal practice and about multiple practice areas
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 Great verbal and written communication skills and interest in honing new communication skills
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 Detail-oriented and organized
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 Adaptable and able to adjust plans and manage changes effectively
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 Strong interpersonal skills and interest in initiating and building relationships and collaborating with teams within and outside of Legal
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 Passion for the Airbnb mission; experience with the platform is a plus!
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 Work authorization for employment in the United States is required (CPT/OPT is accepted) - visa sponsorship is unavailable
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 Based in New York City, Washington DC, or San Francisco - relocation is unavailable
 
 
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 Your location:
 
 
 
 Due to the nature of this position, the successful applicant will need to be based in New York, Washington DC, or San Francisco to be able to conduct their work. Currently, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
 
 
 
 How To Apply
 
 
 
 As part of your application package, you&rsquo;ll be asked to submit the following a resume and a cover letter that addresses the following:
 
 
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 how one or more Airbnb Core Values resonates with you,
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 why you are interested in policy law,
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 what positive significant impact this internship will provide for you, and
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 how your background meets the expertise requirements above.
 
 
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 Click here for resume and application tips and tricks from Airbnb&rsquo;s Early Career and Emerging Talent team and Legal Team before you submit.
 
 
 
 Deadline to apply:
 
 Monday, January 12th at 11:59 pm PST
 
 
 
 Our Commitment To Inclusion &amp; Belonging
 
 
 
 Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
 
 
 We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you&rsquo;re applying for and the accommodation necessary to assist you with the recruiting process.
 
 
 We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
 
 
 
 How We&rsquo;ll Take Care Of You
 
 
 
 Our job titles may span more than one career or degree level. This role may also be eligible for benefits and Employee Travel Credits.
 
 
 
 Currency:
 
 USD
 
 Pay rate:
 
 $48 per hour
</div>

Legal Intern, Policy

<div>
 Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
 
 
 
 Description
 
 
 
 Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
 
 
 
 The Community You Will Join
 
 
 
 Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like GSS, Finance Technology Group, Finance Shared Services, Analytics etc.
 
 
 
 A Typical Day
 
 
 
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 As a Senior Operations Specialist ,the individual will be expected to work on the following BAU complex projects for Accessibility program
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 Phase 3 of LabelBox before all A11y features go live on AirbnbPhase 3 (Ready to Publish) of MediaBox vetting for the Adapted category before they go live, Listing Level Review to curate supply for AdaptedPriority Geo Review
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 Vetting - Engagement coordination work for priority reviews for Adapted category
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 Handling ticket escalations that involve Nova knowledge and interaction with the Hosts.
 
 
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 These projects require strong process expertise and special skills like spatial awareness, 3D visualization knowledge, and contextual understanding, etc.
 
 
 
 Responsibilities
 
 
 
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 Handle Complex BAU projects - Do a Final QA in all the final Phases of multiple work streams of the Accessibility program with a high level of expertise developed through a combination of job related training and considerable on-the-job experience.
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 Stakeholder Engagement: Senior specialists are expected to have increased interaction with stakeholders and they will be a part of such meetings to help in decision making and implementing process improvements ideas.
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 Peer Support : As a senior specialist, this individual may be expected to provide guidance and support to other specialists in the team, that could be extended to the partner site as well. This could involve mentoring new team members, especially the partner site, answering their questions, and helping them improve their skills in picture reviewing.
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 Quality Assurance:In addition to reviewing complex Phases, senior specialists may be responsible for conducting quality assurance checks on the work of other specialists. This could involve spot-checking their reviews, providing feedback for improvement, and ensuring adherence to the set guidelines.
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 Training and Development: The senior specialist may be involved in training new specialists, conducting workshops, or creating training materials. They would share their expertise, best practices, and insights to help the team develop their skills and knowledge in picture reviewing.
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 Subject Matter Expert : Provide subject matter expertise and/or guidance to more junior team members &ndash; but is not a full supervisor; or, acts as a role model of discretion and professionalism as the first level of contact for senior company leadership.
 
 
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 Your Expertise
 
 
 
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 Bachelor's Degree in any stream
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 Strong attention to detail with high level of accuracy
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 Ability to interpret and apply policy and QA standards
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 Ability to quickly absorb training on product and tool functionality
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 Ability to consistently meet expectations with regards to productivity for repetitive tasks
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 Ability to take quick decisions
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 Ability to recognize patterns and similarities in work and propose optimizations
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 Strong interest in quality and user experience
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 Strong grammar and punctuation skills
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 Ability to work collaboratively and cross-functionally, across offices and timezones (24/7 with rotational week off, including working on weekends)
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 Ability to thrive in a fast-moving and sometimes stressful environment
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 Strong skills in Excel and Spreadsheet management
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 Fluent English speaker with good vocabulary
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 3 + years of relevant work experience.
 
 
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 Our Commitment To Inclusion And Belonging
 
 
 
 Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
 
 
 
 How We'll Take Care Of You
 
 
 
 Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.
 
 
 India Annual Pay Range
 
 
 ₹550,000&mdash;₹800,000 INR
</div>

Senior Operations Specialist, Hosting

Join Airbnb and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Airbnb

ABOUT_COMPANY

Supervisor, Liability Claims

Legal Intern, Policy

Senior Operations Specialist, Hosting