Qureos Mentor

Airbnb

<div><div>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
</div>
The Community You Will Join:

The Defense Platform team builds and maintains foundational capabilities for proactive and reactive detection and mitigation. Our capabilities span Risk Management, Continuous and Holistic Risk Evaluation, and User Authenticity. These capabilities are used by various teams all across Airbnb.

The Difference You Will Make:

At Airbnb, our top priority is to create a safe and trusted community for our Hosts and guests. As a Platform Product Manager on the AI/ML Defense Platform team, you will conceptualize, build and evangelize foundational ML models and signals that can enable teams in various domains such as Identity, Safety, Abuse and Fraud. This role will require you to identify and and solve Trust and safety issues across different products, teams, and operational processes.

A Typical Day:
<ul>
<li>Establish the vision for a suite of AI/ML products based on the value we can provide</li>
<li>Develop the product roadmap and build consensus on prioritization which drives product execution</li>
<li>Challenge the status quo and inspire people toward a unified outcome</li>
<li>Define goals and success with clearly measurable objectives and key results</li>
<li>Efficiently execute to ship products and deliver impact for our business and users</li>
<li>Communicate concisely and influence outcomes</li>
<li>Build alignment across product teams, cross-functional partners (FP&amp;A, Marketing, Operations, Customer Experience, Trust, etc.) and Leadership/Executive team</li>
<li>Drive product development with a world-class team of Engineers, Data Scientists and Operations Leads and Policy Experts</li>
<li>Prioritize work based on inputs from many stakeholders, while being flexible to iterate/change</li>
<li>Evaluate new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront</li>
</ul>
Your Expertise:
<ul>
<li>8+ years of product management experience</li>
<li>2+ years of building AI/ML products or technical product management</li>
<li>Prior product, operation, or engineering experience working in Security, Trust, Safety, or Fraud</li>
<li>Ability to carefully trade-off fraud prevention and impact to good users</li>
<li>Radical thinking paired with strong execution. Can envision a world different than the status quo with the ability to articulate a clear path to get there</li>
<li>Strong cross-customer collaboration: harmonizes strategies and needs of multiple customers; influences customer strategy and plans</li>
<li>Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders</li>
<li>Self-motivated and proactive, with demonstrated creative and critical thinking capabilities</li>
<li>Innate capability to, directly and indirectly, lead teams through success</li>
</ul>
Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion &amp; Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you&rsquo;re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
<div>
<div><div>How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
</div>
<div>Pay Range</div>
<div>$194,000&mdash;$239,000 USD</div></div></div></div>

Platform Manager, AI/ML Defense Platform

<div>
 Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
 
 
 
 The Community You Will Join
 
 
 
 As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for:
 
 
 <ul>
 <li>
 Accessible support that&rsquo;s easy to find
 </li>
 <li>
 Faster resolution, preferably first time
 </li>
 <li>
 A team that&rsquo;s there for them in times of urgent need
 </li>
 <li>
 Support that&rsquo;s built around them
 
 
 </li>
 </ul>
 
 The Difference You Will Make
 
 
 
 <ul>
 <li>
 Provide courteous and efficient service to the worldwide Airbnb community
 </li>
 <li>
 Be a first point of contact to handle and resolve customer complaints
 </li>
 <li>
 Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
 </li>
 <li>
 Identify and escalate issues appropriately
 </li>
 <li>
 Compose thoughtful and accurate messages or customize prepared responses to customer emails
 </li>
 <li>
 Utilize available resources to research and troubleshoot problems effectively
 </li>
 <li>
 Investigate from the existing knowledge resources to provide resolution
 </li>
 <li>
 Mediate situations between users with empathy and fairness
 </li>
 <li>
 Monitor and control numerous concurrent tasks in tandem
 </li>
 <li>
 Be ambassadors embodying knowledge, empathy, and accountability
 </li>
 <li>
 Proactively strive to meet targets and goals independently
 
 
 </li>
 </ul>
 
 A Typical Day
 
 
 
 <ul>
 <li>
 Job Family : Operations (Resolutions)
 </li>
 <li>
 Inbound and outbound calling process, messages and email support
 </li>
 <li>
 Resolving customer queries in a timely manner
 </li>
 <li>
 24x7 shifts with rotational week offs, primarily supporting North America time zones
 </li>
 <li>
 Navigate competing priorities in all kinds of environment
 </li>
 <li>
 Job location: Gurgaon
 
 
 </li>
 </ul>
 
 Your Expertise
 
 
 
 <ul>
 <li>
 Graduate with minimum 2 years of international voice process experience in a contact center/BPO
 </li>
 <li>
 Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
 </li>
 <li>
 Ability to manage sensitive customer information
 </li>
 <li>
 Knowledge of functional key performance metrics related to customer experience
 </li>
 <li>
 Proven language ability in English with excellent comprehension, grammar, vocabulary and spelling
 
 
 </li>
 </ul>
 
 Other Requirements
 
 
 
 <ul>
 <li>
 Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings.
 </li>
 <li>
 Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed.
 </li>
 <li>
 Excellent English reading, comprehension, and writing skills
 </li>
 <li>
 Excellent active listening skills with the ability to understand verbal nuances
 </li>
 <li>
 Must be able to pass multiple language assessments in English
 </li>
 <li>
 Furniture &amp; equipment:
 </li>
 <ul>
 <li>
 Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated.
 </li>
 <li>
 Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc.
 
 </li>
 </ul>
 </ul>
 
 Approved locations:
 
 
 
 <ul>
 <li>
 Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period.
 </li>
 <li>
 Work from designated home office setups in Delhi/Gurgaon only
 
 
 </li>
 </ul>
 
 Our Commitment To Inclusion &amp; Belonging
 
 
 
 Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
</div>

Customer Support Specialist

<div>
 Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
 
 
 
 The Community You Will Join
 
 
 
 Airbnb&rsquo;s Legal team embodies the company&rsquo;s innovative, forward-thinking spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb&rsquo;s mission and leading as a 21st century company.
 
 
 
 The Difference You Will Make
 
 
 
 We&rsquo;re looking for a highly adaptable and collaborative employment and ethics attorney who can handle ambiguity and rapidly shifting priorities with flexibility, patience, and poise. You must have excellent judgment in both assessing legal risks and business strategy, and a proven ability to lead in a complex and fast-paced environment. The role is based in India and will lead employment legal and ethics across Asia Pacific region.
 
 
 
 A Typical Day
 
 
 
 <ul>
 <li>
 Provide legal and strategic advice and counsel to internal clients and legal colleagues on a range of regional employment issues, including prevention of harassment and discrimination, anti-bribery and corruption, and ethics issues.
 </li>
 <li>
 Delivering clear, effective and practical legal advice to the Employee Experience team, including queries relating to employment laws, internal policies and workflow.
 </li>
 <li>
 Act as the presiding officer or a member of the Internal Complaints Committee in India constituted to redress concerns of sexual harassment at workplace.
 </li>
 <li>
 Independently support key Talent and Business partners on complex and challenging employment issues.
 </li>
 <li>
 Support the creation &amp; management of our employment and compliance policies.
 </li>
 <li>
 Manage high-visibility, high-stakes employment &amp; compliance issues, disputes, and investigations.
 </li>
 <li>
 Become a trusted and collaboration-oriented partner across Employee Experience functions in the Asia Pacific region.
 </li>
 <li>
 Support Airbnb&rsquo;s commitment to building and maintaining a diverse workplace, free of discrimination and harassment.
 </li>
 <li>
 Drive cross-functional projects to improve our regional employment compliance.
 </li>
 <li>
 Effectively collaborate with regional and global colleagues, whether in APAC or globally, to provide globally aligned legal advice that appropriately balances domestic and global perspectives and needs.
 </li>
 <li>
 Keeping up to date with new developments in employment legislations
 
 
 </li>
 </ul>
 
 Your Expertise
 
 
 
 <ul>
 <li>
 Possesses a bachelor of law or its equivalent, and has qualified to practice in a major jurisdiction.
 </li>
 <li>
 At least 12 years of relevant experience post qualification.
 </li>
 <li>
 Fluency (reading/writing/speaking) in English is essential.
 </li>
 <li>
 Excellent communication and stakeholder management skills, with the ability to work effectively in a fast-paced, multicultural environment.
 </li>
 <li>
 Consistently delivers creative, thoughtful and business-oriented results that appropriately balance growth and risk in a fast-paced and high-pressure environment.
 </li>
 <li>
 Ability to spot key risks, analyse and practically assess risk, and provide actionable recommendations.
 </li>
 <li>
 Intellectually curious, open-minded, adaptable, comfortable with ambiguity and risk, and excited by dynamic change.
 </li>
 <li>
 Organised, detail-oriented and methodical, and able to effectively manage projects, deadlines, audits and investigations, and crafting workflows, protocols and processes.
 </li>
 <li>
 Self-starter, driven and able to work autonomously while prioritizing competing tasks in a fast-paced, challenging environment.
 </li>
 <li>
 Empathetic, caring and humble.
 </li>
 <li>
 Entrepreneurial and business-orientated.
 </li>
 <li>
 Adaptable individual possessing high integrity and excellent judgment.
 </li>
 <li>
 International travel may be required.
 
 
 </li>
 </ul>
 
 Our Commitment To Inclusion &amp; Belonging
 
 
 
 We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.
</div>

Senior Counsel, APAC Employment & Ethics

Join Airbnb and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Airbnb

ABOUT_COMPANY

Platform Manager, AI/ML Defense Platform

Customer Support Specialist

Senior Counsel, APAC Employment & Ethics