John Kemp

Airport Express Shuttle, Inc.

Job Overview Airport Express Shuttle, Inc. is seeking a dedicated and customer-focused Customer Service Representative to join our team. This is a Fully Remote position with both Full-Time and Part-Time opportunities available. As the first point of contact for our customers, you will play a crucial role in delivering an exceptional service experience, ensuring a smooth and pleasant journey from booking to arrival. You will be responsible for handling customer enquiries, managing reservations, and resolving issues with professionalism and efficiency. About Airport Express Shuttle, Inc. At Airport Express Shuttle, Inc., we specialise in providing friendly, reliable, and affordable airport transportation. Our shared-ride service offers a convenient and cost-effective alternative to driving and airport parking, taking passengers from their home, office, or hotel directly to the airport and back again. We pride ourselves on our commitment to customer satisfaction and delivering a high-quality service. Key Responsibilities  <ul><li>Respond to customer enquiries promptly and professionally via phone, email, and other communication channels.</li><li>Assist customers with making, amending, and cancelling bookings for our shuttle services.</li><li>Provide accurate information regarding our services, schedules, pricing, and policies.</li><li>Troubleshoot and resolve customer issues, such as booking errors, payment queries, or service delays, with a positive and helpful attitude.</li><li>Liaise effectively with drivers and the dispatch team to ensure seamless coordination and timely service delivery.</li><li>Maintain detailed and accurate records of all customer interactions and transactions in our system.</li><li>Process customer payments securely and handle any related billing questions.</li><li>Gather and document customer feedback to help us continuously improve our services.</li></ul>Qualifications and Skills  <ul><li>Proven experience in a customer service or contact centre role is essential.</li><li>Exceptional verbal and written communication skills, with a clear and professional telephone manner.</li><li>Strong problem-solving skills and the ability to remain calm and patient under pressure.</li><li>Excellent organisational and time-management abilities.</li><li>A high level of computer literacy and the ability to adapt to new software and systems with ease.</li><li>Must have access to a reliable, high-speed internet connection and a private, quiet workspace suitable for handling customer calls.</li><li>A proactive and self-motivated approach to working independently in a remote environment.</li><li>Previous experience in the travel, transport, or logistics industry is advantageous but not required.</li></ul>

REMOTE Customer Service Representative - Part Time & Full Time

Job Overview Airport Express Shuttle, Inc. is seeking a diligent and professional Virtual Assistant to join our team on a full-time, remote basis. At Airport Express Shuttle, Inc., we provide friendly, affordable, and convenient shared-ride airport shuttle services, making travel easier for our customers. The successful candidate will play a crucial role in supporting our daily operations by providing outstanding administrative and customer service support from a remote location. This role is ideal for a self-motivated individual with excellent organisational skills and a commitment to customer satisfaction. Please note that while this is a remote position, the role requires working hours aligned with our core operations in the Pacific Time Zone (San Francisco). Responsibilities * Provide first-class customer support by responding to enquiries via email, phone, and online chat in a timely and professional manner. * Manage all aspects of the booking process, including new reservations, modifications, and cancellations. * Coordinate with our team of drivers to ensure schedules are accurate and that pickups and drop-offs are seamless. * Maintain and update customer information accurately within our company database. * Perform general administrative duties, such as data entry, report generation, and supporting the management team as required. * Handle customer feedback and resolve any issues or complaints with empathy and efficiency to ensure a positive outcome. * Assist with the processing of payments and the management of invoices. Qualifications * Proven experience as a Virtual Assistant, Customer Service Representative, or in a similar administrative role. * Exceptional written and verbal communication skills. * Strong organisational, multitasking, and time-management abilities. * Proficiency in using Microsoft Office Suite and other common remote working tools. * The ability to work independently and take initiative in a remote environment. * A customer-focused attitude with a high degree of professionalism and reliability. * Access to a quiet, dedicated workspace and a stable, high-speed internet connection. * Previous experience in the transport or travel industry is advantageous but not essential.

Virtual Assistant

Join Airport Express Shuttle, Inc. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Airport Express Shuttle, Inc.

About Company

REMOTE Customer Service Representative - Part Time & Full Time

Virtual Assistant