Qureos Mentor

Airspace

Airspace specializes in time-critical logistics, offering tailored shipping solutions powered by AI for routing and dispatching. Their platform provides real-time insights and aims to enhance efficiency in shipping operations. With a focus on reducing delays and improving delivery accuracy, Airspace serves a diverse range of industries including aerospace, healthcare, and manufacturing. The company is recognized for its innovative approach to logistics, handling millions of shipments globally and ensuring exceptional control and visibility for its clients.

<div>
 
 Company Introduction:
 
 
 
 Airspace is a tech-enabled freight forwarder that&rsquo;s redefining how the world&rsquo;s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.
 
 
 As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.
 
 
 Airspace has been rated one of America&rsquo;s best Startup Employers, listed as one of CNBC&rsquo;s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.
 
 
 The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.
 
 
 
 Join the Movement!
 
 
 
 Are you interested in the hot logistics technology sector, but also looking for an opportunity to make a direct impact on the lives of others, in some cases saving lives? How about playing a critical role in keeping some of the world's largest companies operating smoothly so cars continuously roll off the assembly line and airlines can keep flights on schedule?
 
 
 
 About the Role
 
 
 
 We are looking for an
 
 Associate Technical Product Manager, Integrations
 
 to own and deliver system integrations between the Airspace platform and our customers' existing technology ecosystems. This role sits between what our customers need and what our platform delivers. You will work directly with customer technical teams to understand their systems, design the right integration approach, and guide our engineers through implementation.
 
 
 You will own the how: how data should flow between systems, how APIs and EDI connections should be structured, how we prototype and validate before we build. You'll work across REST APIs, EDI feeds, TMS platforms, tracking devices, and partner systems to get critical shipment data flowing reliably into Airspace. When you see three customers needing the same thing, you'll identify the pattern and advocate to turn it into a repeatable capability.
 
 
 
 Responsibilities
 
 
 
 
 Technical product ownership
 
 
 
 <ul>
 <li>
 Work directly with customer technical teams to understand their systems, data flows, and integration requirements, then design the integration approach that connects their world to Airspace.
 </li>
 <li>
 Prototype integration concepts to validate approaches early, before committing engineering resources to full implementation.
 </li>
 <li>
 Evaluate new integration requests and provide technical recommendations. Not just "can we do it" but "here's how we should do it and why."
 </li>
 <li>
 Define data mapping, API contracts, EDI specifications, and webhook configurations that engineers can build against.
 
 
 </li>
 </ul>
 
 Engineering Guidance
 
 
 
 <ul>
 <li>
 Translate solution designs into clear technical specifications that engineering teams can execute against. You are the bridge between customer requirements and engineering implementation.
 </li>
 <li>
 Work alongside engineers during development to answer questions, resolve ambiguities, and ensure the implementation matches the designed solution.
 </li>
 <li>
 Review work-in-progress to catch issues early. You own the integrity of the solution from design through go-live.
 </li>
 <li>
 Coordinate across internal teams (engineering, data science, operations) and external customer technical teams throughout delivery.
 
 
 </li>
 </ul>
 
 Pattern Recognition &amp; Platform Thinking
 
 
 
 <ul>
 <li>
 Identify repeating integration patterns across customers and recommend platform investments: new public API endpoints, standardized data formats, self-service documentation, and reusable integration templates.
 </li>
 <li>
 Contribute to an evolving integration playbook that captures proven approaches, lessons learned, and accelerators for future integrations.
 </li>
 <li>
 Help define what "self-service integration" looks like for Airspace. What documentation, tools, and APIs would enable customers to connect their systems with minimal hands-on support?
 </li>
 <li>
 Stay current on integration technologies and advocate for modern approaches that reduce implementation time and maintenance burden.
 
 
 </li>
 </ul>
 
 Customer &amp; Stakeholder Communication
 
 
 
 <ul>
 <li>
 Serve as the primary technical point of contact for active integrations. You're the person customers call when they have questions about how the integration works.
 </li>
 <li>
 Communicate progress, technical decisions, and tradeoffs to internal stakeholders across product, engineering, operations, and customer success.
 </li>
 <li>
 Keep alignment between what customers expect and what we're delivering. Proactively flag gaps, risks, or opportunities to expand scope.
 
 
 </li>
 </ul>
 
 Quality &amp; Go-Live
 
 
 
 <ul>
 <li>
 Own the integration validation process. Define test plans, coordinate UAT with customers, and ensure integrations work correctly before go-live.
 </li>
 <li>
 Establish quality standards for integration deployments, including data validation, error handling, and performance benchmarks.
 </li>
 <li>
 Monitor integration health post-deployment and drive resolution of data quality or connectivity issues.
 </li>
 <li>
 Create and maintain documentation for each integration: technical specifications, data mapping guides, operational runbooks, and troubleshooting procedures.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 
 2+ years of experience designing and delivering system integrations
 
 in a SaaS, logistics technology, or enterprise software environment. You've owned the "how," not just the timeline.
 </li>
 <li>
 
 Hands-on experience with integration technologies
 
 : REST APIs, EDI, webhooks, data mapping, ETL processes. You don't need to write production code, but you need to be able to read an API spec, sketch a data flow, and prototype a connection.
 </li>
 <li>
 
 Demonstrated ability to work directly with customer technical teams
 
 to understand their systems and design integration approaches. Not just gathering requirements, but co-designing solutions.
 </li>
 <li>
 
 Strong technical communication skills.
 
 Comfortable whiteboarding with engineers, presenting to customers, and writing specs that both audiences can follow.
 </li>
 <li>
 
 Experience guiding engineering teams through implementation of your designs.
 
 You know how to write a spec that doesn't leave engineers guessing.
 </li>
 <li>
 
 Ability to manage multiple concurrent integrations at different stages.
 
 You maintain clarity on priorities and status across projects.
 </li>
 <li>
 
 Strong documentation instincts.
 
 If it's not written down, it didn't happen.
 </li>
 <li>
 Bachelor's degree in Computer Science, Information Systems, Business, or a related field required.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in logistics, supply chain, or transportation technology.
 </li>
 <li>
 Familiarity with TMS (Transportation Management System) platforms and logistics data standards.
 </li>
 <li>
 Experience prototyping integration concepts or building proof-of-concept implementations.
 </li>
 <li>
 Experience in healthcare logistics or medical device supply chain integrations.
 </li>
 <li>
 Familiarity with modern API design practices and developer experience (API documentation, SDKs, self-service tooling).
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 
 <ul>
 <li>
 Salary range: $70K - $100K
 </li>
 <li>
 High-quality health, dental, and vision plan options
 </li>
 <li>
 Open PTO
 </li>
 <li>
 401K with company match
 
 
 </li>
 </ul>
 
 Core Values:
 
 
 
 <ul>
 <li>
 We are One Team. We believe we all accomplish more when we are working together.
 </li>
 <li>
 We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
 </li>
 <li>
 We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
 </li>
 <li>
 We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
 </li>
 <li>
 We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.
 
 
 </li>
 </ul>
 
 About Airspace:
 
 
 
 From life-saving organs to essential machinery components, Airspace is trusted by the world&rsquo;s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.
 
 
 With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.
 
 
 Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics.
 
 
 Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.
 
 
 For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.
</div>

Associate Technical Product Manager, Integrations

<div><div>Company Introduction:

Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.
Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.</div>
Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company. 

Importance of role

The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life! 


Responsibilities

Operating the Airspace Platform
<ul><li>Set up new orders by adhering to both standard work practices and client-specific SOP instructions</li>
<li>The ability to rapidly move from one critical task to another</li>
<li>Accurately confirm job milestones are completed correctly and on time</li>
<li>Ability to navigate and interpret Airline booking and tracking websites</li>
<li>Following all process and communication standards within multiple platforms</li>
<li>Ability to stay independently informed by reviewing all communications provided throughout the company platforms</li>
</ul>
Proactive Customer Updates
<ul>
<li>Ability to professionally relay delays, issues, and updates with customers through verbal and written communication.</li>
<li>With the customer's best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.</li>
</ul>
Intuitive Problem Solving
<ul>
<li>Ability to update, manage, and/or change airway bills using initial or tenured training.</li>
<li>Ability to source driver coverage for any segment of an order.</li>
<li>Ability to use situational awareness to request or deny additional driver incentives when necessary.</li>
<li>Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.</li>
<li>Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.</li>
</ul>
Handling All Inbound and Outbound Communications
<ul>
<li>Timely acknowledgment and action of all email, phone and text requests</li>
<li>Expected to consistently meet all minimum metric expectations for phone availability and acceptance</li>
<li>Proper use of the various phone statuses</li>
<li>Adherence to All Hands on Deck and Off-Phones Requests guidelines</li>
<li>Order placement for customers who are unable to place orders via the online portal</li>
<li>Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.</li>
<li>Cross sector phone call resolution</li>
</ul>
Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements and customer service standards for an entry level position. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor. 


Compensation
<ul>
<li>Hourly Range: $20-$24/hr</li>
<li>High-quality health, vision, and dental care plan options</li>
<li>401K company contribution program</li>
<li>Professional learning and training reimbursements</li></ul><div> 
Core Values:
<ul>
<li>We are One Team. We believe we all accomplish more when we are working together.</li>
<li>We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.</li>
<li>We are Passionate. We care deeply about our mission and are not afraid to raise the bar.</li>
<li>We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.</li>
<li>We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.</li>
</ul><h4 class="jobSectionHeader">About Airspace:</h4>

From life-saving organs to essential machinery components, Airspace is trusted by the world's largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.

Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. 


Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations. 

<div></div><div><div><div><div><div><div><div><div>For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.</div></div></div></div></div></div></div></div></div></div>

Operations Specialist I (Medical Device)

Join Airspace and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Airspace

About Company

Associate Technical Product Manager, Integrations

Operations Specialist I (Medical Device)