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Airspace

Company Overview: Airspace was founded in 2016 and has grown to become a leading global delivery network specializing in time-critical logistics. We are dedicated to making shipping faster, safer, and more transparent through innovative technology, exceptional service, and a committed team. Our mission is to create the most trusted delivery network the world has ever seen, operating around the clock, every day of the year.Job Overview: We are seeking a motivated and reliable Medical Courier to join our dynamic team. As a Dedicated Driver, you will be the face of Airspace on the ground positioned to execute time-critical deliveries of laboratory reports and specimens, pharmaceuticals, medical supplies, small equipment, and other items.Duties:<ul><li>Pick up, transport, and deliver specimens, supplies, reports, interoffice mail, and other items on both scheduled routes and an on-call basis</li><li>Follow defined courier routes and complete all stops without missed pick-ups</li><li>Inspect specimens for proper packaging, handling requirements, and labeling prior to transport</li><li>Adhere to all biohazard specimen transport requirements in compliance with OSHA, DOT, and CAP</li><li>Represent Airspace professionally with hospitals and healthcare staff</li></ul>Requirements:<ul><li>A reliable and well-maintained SUV, mini van, or sedan (year 2015 or newer)</li><li>Preferably local to the Fredericksburg area</li><li>Valid driver&rsquo;s license, insurance, and vehicle registration</li><li>At least 1 year of experience in medical courier services, ideally with exposure to specimens and medical supplies</li><li>Ability to lift up to 50 lb</li><li>Tech-savvy with a smartphone and reliable internet</li><li>Strong communication and reliability are essential</li></ul>Job Type: Part time/as needed - 1099 ContractorPay: $28.00 - $30.00 per hourApplication Question(s):<ul><li>Please provide your vehicles year, make and model. </li></ul>Experience:<ul><li>medical courier: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Medical Courier

Join Airspace as a Dedicated Driver and become a vital part of delivering life-saving medical equipment to hospitals and surgery centers. We partner with top medical device companies to ensure surgical kits for procedures like hip, knee, and joint replacements arrive on time, every time.What You&rsquo;ll Do:<ul><li>Perform time-critical deliveries of surgical supply kits</li><li>Pick up from a warehouse and deliver to Sterile Processing, Implant Rooms, or Vendor Storage within hospitals</li><li>Return kits post-surgery, ensuring all parts are accounted for</li><li>Use the Airspace app to track deliveries and stay in sync with dispatch</li><li>Represent Airspace professionally with hospitals and healthcare staff</li></ul>Requirements:<ul><li>Own a cargo van (2015 or newer, clean and well-maintained)</li><li>Valid driver&rsquo;s license, insurance, and vehicle registration</li><li>At least 1 year of experience in medical courier services preferred, ideally with exposure to medical device equipment</li><li>Ability to lift up to 50 lb</li><li>Tech-savvy with a smartphone and reliable internet</li><li>Strong communication and reliability</li></ul>Job Types: Full-time, ContractPay: $220.00 - $250.00 per dayApplication Question(s):<ul><li>Please list the year, make, and model of your cargo/sprinter van.</li></ul>Experience:<ul><li>medical courier: 1 year (Required)</li></ul>Ability to Commute:<ul><li>Bloomington, MN 55425 (Required)</li></ul>Work Location: In person

<div><div>Company Introduction:

Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.
Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.</div>
Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company. 

Importance of role

The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life! 


Responsibilities

Operating the Airspace Platform
<ul><li>Set up new orders by adhering to both standard work practices and client-specific SOP instructions</li>
<li>The ability to rapidly move from one critical task to another</li>
<li>Accurately confirm job milestones are completed correctly and on time</li>
<li>Ability to navigate and interpret Airline booking and tracking websites</li>
<li>Following all process and communication standards within multiple platforms</li>
<li>Ability to stay independently informed by reviewing all communications provided throughout the company platforms</li>
</ul>
Proactive Customer Updates
<ul>
<li>Ability to professionally relay delays, issues, and updates with customers through verbal and written communication.</li>
<li>With the customer's best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.</li>
</ul>
Intuitive Problem Solving
<ul>
<li>Ability to update, manage, and/or change airway bills using initial or tenured training.</li>
<li>Ability to source driver coverage for any segment of an order.</li>
<li>Ability to use situational awareness to request or deny additional driver incentives when necessary.</li>
<li>Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.</li>
<li>Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.</li>
</ul>
Handling All Inbound and Outbound Communications
<ul>
<li>Timely acknowledgment and action of all email, phone and text requests</li>
<li>Expected to consistently meet all minimum metric expectations for phone availability and acceptance</li>
<li>Proper use of the various phone statuses</li>
<li>Adherence to All Hands on Deck and Off-Phones Requests guidelines</li>
<li>Order placement for customers who are unable to place orders via the online portal</li>
<li>Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.</li>
<li>Cross sector phone call resolution</li>
</ul>
Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements and customer service standards for an entry level position. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor. 


Compensation
<ul>
<li>Hourly Range: $20-$24/hr</li>
<li>High-quality health, vision, and dental care plan options</li>
<li>401K company contribution program</li>
<li>Professional learning and training reimbursements</li></ul><div> 
Core Values:
<ul>
<li>We are One Team. We believe we all accomplish more when we are working together.</li>
<li>We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.</li>
<li>We are Passionate. We care deeply about our mission and are not afraid to raise the bar.</li>
<li>We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.</li>
<li>We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.</li>
</ul><h4 class="jobSectionHeader">About Airspace:</h4>

From life-saving organs to essential machinery components, Airspace is trusted by the world's largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.

Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. 


Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations. 

<div></div><div><div><div><div><div><div><div><div>For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.</div></div></div></div></div></div></div></div></div></div>

Operations Specialist I (Medical Device)

Join Airspace and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Airspace

About Company

Medical Courier

Medical Courier

Operations Specialist I (Medical Device)