Qureos Mentor

airtel

<div>
 
 
 
 Job Description for Circle Operation Management in Legal Function:
 
 
 
 
 
 
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 Responsible for handling all litigation (Consumer/Civil/Criminal/Taxation/Labour etc.) filed by or against company before NCDRC/High Court/State Commission/ District Courts/SDM Courts/Consumer Forums/PLAs across locations in the State of Karnataka.
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 Responsible for drafting and negotiating all kind of Deeds/ commercial contracts/B2B agreements/Agreements/ MoU/ POA / Settlement Deed / Letter of Intent Or Acceptance/ Partner Onboarding Agreements/Service Agreements etc. to ensure that the interest of the Company is protected and legal risks are mitigated.
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 Do verification of properties/Paper books, facilitate legal due diligence of the properties through empaneled counsels and provide the executive summary to the internal team within timelines.
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 Prepare and submit replies to legal notices / notices sent by customers / State Government Authorities / Tehsildar's office / gram panchayats or any other statutory authority with regard to issues related to Products or services offered by the company.
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 Registration of the company properties ie- Offices/Stores/Warehouses etc...,
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 Shall be responsible for timely updation of information/details of all litigations/notices/Paper-books on Notice Management System for review of the Circle L&amp;R Head / Central Legal Team.
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 Analyzing, interpreting and advising business team on legislation, regulation, Guidelines etc.
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 Engage in effective coordination with all internal departments to ensure effective support from legal department for closure of the transaction in line with the agreed timelines.
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 Providing accurate, relevant, and timely advice to stakeholders/business on a variety of legal topics at Circle.
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 Managing and mitigating legal risks by implementing company policies and procedures as communicated by the Center Legal &amp; Regulatory Team time to time.
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 Ensuring compliance with all laws and regulations that apply to the business.
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 Staying up-to-date with changes to legislation, particularly in relation to laws, rules and regulations that directly affect business and telecom industry.
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 Strong communication and presentation skills.
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 Excellent negotiating and drafting skills.
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 The ability to build and maintain strong professional relationships across the cross functional team /business/Industry.
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 The ability to communicate complex legal issues and risks in terms that non-legal colleagues can understand.
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 This position is important &amp; critical in the circle and involves assisting the Head Legal &amp; Regulatory in advising &amp; actioning and handling all the legal issues pertaining to all the departments in the circle.
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 Represent the organization in court proceedings, if required.
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 Prepare legal documents, such as complaints, pleadings and briefs, to support the Business.
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 Serve as Point of Contact for government agencies, including, Local bodies, and other relevant departments for issues related to Infra Deployment / Right of Way etc.
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 Regulatory:
 
 
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 Compliance of the provisions of license agreement executed by the company with the Department of Telecommunications (DoT).
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 Compliance to all Regulation, Instructions, Notification etc issued by DoT, the Telecom Regulatory Authority of India (TRAI).
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 To develop &amp; maintain amicable relationship with government bodies DoT / TERM, TRAI, CCA, BSNL and other telecom operators at the circle level.
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 ROW Permissions: Facilitate speedy rollout of towers &amp; fibre through co-ordination with state govt. / local municipal bodies / State or District Broadband Committees, etc.
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 Acquisition support for CTA &amp; Government sites aligned with gazette notification on ROW.
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 To monitor subscriber activation and verification process and sensitize / educate all concerned in this regard.
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 Arrangement of all necessary approvals for supporting business.
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 Due coordination and prompt action during disaster &ndash; in coordination with SDMA/LSA unit.
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 Compliance to Roll Out Obligations, EMR testing, Workshop, Re-verification, QOS audit etc.
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 Coordinating with Centre Team for different reporting and compliance issues.
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 Diligent data handling for Govt. reporting especially for parliament questions etc.
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 Addressing inter-operator issues and industry issues though COAI.
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 To guide and assist Circle Nodal Officer.
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 Support concerned functions in closure of all audits pertaining to legal &amp; regulatory.
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 Responsible for closure / resolution of all type of queries pertaining to licensing condition raised by DoT LSA unitl on regular basis.
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 To educate and sensitize the cross functional teams [Sales &amp; CSD] for improvement in acquisition and documentation process helping to increase compliance scores in monthly subscriber verification audits and ensure minimal penalty.
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 Responsible / Coordinate with DoT LSA /TRAI RO Officials for final discussion and closure of monthly joint subscriber verification / documentation audit so as to achieve the satisfactory compliance score on monthly basis.
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 Responsible / Coordinate with DoT LSA Officials for discussion, submitting appropriate response and closure of all EMF related compliances.
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 USOF management and subsidies recovery (if applicable)
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 Key Responsibilities &amp; Accountabilities
 
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 LSA Field Management (DOT LSA Unit/CCA/TRAI RO) and adherence to licensing compliances
 
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 a. Improve interaction quality with LSA units of DoT / TRAI RO to improve compliance scores of CAF / EMF &amp; MRO.
 
 
 b. Timely &amp; qualitative response to all notices/correspondences for risk mitigation
 
 
 c. Business intelligence on regulatory compliances
 
 
 d. Interact &amp; strengthen relationship with BSNL/MTNL/CCA
 
 
 e. Ensure adherence to UL/UASL audit, inspection requirements &amp; all security compliances (as per license conditions)
 
 
 f. Timely support on Legal matters to Nodal and other LOBs including drafting of police complaints/FIRs incorporating relevant sections of the Law and provision of legal representation wherever required
 
 
 g. Compliance to all Regulation, Instructions, Notification etc issued by DoT, the Telecom Regulatory Authority of India (TRAI) including timely response to DoT queries raised by DoT / TRAI RO.
 
 
 
 
 
 h. Ensure internal &amp; external coordination to comply with Roll Out Obligations including timely submission of report, receipt of form B etc, EMR testing, Workshop, Re-verification &amp; QOS audit.
 
 
 
 
 
 i. Ensuring timely CAF audits with best in class compliance scores, reduced penalty &ndash; analyze rejection reasons and work with teams to ensure risk mitigation.
 
 
 j. Ensure that internal stakeholders are aware of the regulatory requirements through regular cascade and sensitization of teams. Ensure timely reporting of compliances on CMS and update of notices on NMS.
 
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 Litigation &amp; Contract Management
 
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 Litigation Management:
 
 
 
 
 
 
 
 A. Matters involving demand - Interim Orders for stay of minimum 70% of aggregate demanded amounts.
 
 
 B. Other matters, including criminal matters &ndash; Deft and efficient handling with strict adherence of Litigation Management Policy. (Targeted closure of consumer cases ~4% per quarter/ 15% per annum).
 
 
 C. Focus on reduction of litigation &ndash; conscious effort for out of court settlement in appropriate cases; make attempt for final hearing in cases where pleadings etc. are complete to achieve disposal.
 
 
 D. Matters involving top Management &ndash; fervent effort to achieve closure/ deletion of name from array of parties.
 
 
 E. Timely and accurate updation of Central Database (NMS), ensuring quality inputs.
 
 
 F. Timely, accurate and quality management of litigation and appropriate reporting to Center as set out in LMP.
 
 
 Contracts and Disputes Management:
 
 
 G. Take proactive measures to prevent conversion of Notices/Regulatory/other issues into litigation.
 
 
 
 
 
 
 
 
 Contracts and Disputes Management
 
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 A. Contract Management in strict compliance with Contract Management Process.
 
 
 B. Advising business on all aspects of interpretation of contracts.
 
 
 C. Deft handling of disputes and arbitrations, right from notice stage until conclusion.
 
 
 D. Ensure compliance of DAR process.
 
 
 
 
 
 
 
 
 
 
 
 
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 Compliance on TRAI regulations / orders, Interconnection issues Legal Compliance Management and De-risking the business -
 
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 Regulatory Compliance Management
 
 
 
 
 a. Ensure adherence to all TRAI compliances wrt MNP issues at circle, QoS, UCC or any other audits from circle and
 
 
 directions on Advertisements as per TRAI Guidelines (TCCPR - Nodal &amp; Appellate Details ), including all reporting with accuracy and timeliness
 
 
 b. Taking up with BSNL/MTNL for retrieval of BG (IUC and Port BG)
 
 
 c. Adherence to Regulatory Notice &amp; litigation management policy and timely reporting &amp; approvals of compliances in CMS
 
 
 d. To manage and lead USOF project by ensuring timely approvals from the LSA/CCAs and adequate coordination with state authorities including correspondence
 
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 Other Business support:
 
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 a. ROW Permissions: Facilitate speedy rollout of towers &amp; fibre through co-ordination with state govt. / local municipal bodies / State or District Broadband Committees.
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 b. Acquisition support for CTA &amp; Government sites aligned with gazette notification on RoW
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 Knowledge, Certifications and Experience
 
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 Education Qualification
 
 
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 BL/LLB/ML/LLM
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 Total Experience
 
 
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 Minimum 8-10 years in relevant field
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 Certifications required (if any)
 
 
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 Computer System knowledge, working experience Word, Excel, Power point etc., - Any diploma in computer science operation like NIIT or any reputed institution preferred
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 Key Interactions
 
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 Internal / External Stakeholders
 
 
 
 
 (Internal means &ndash; External to the department and internal to the organization; External means &ndash; External to the organization)
 
 
 
 
 Internal
 
 
 
 Business team, Sales, Marketing, Network, commercial and deployment
 
 
 
 External
 
 
 
 DOT, TRAI, Secretariat, Govt authorities like Corporation, Municipality, Panchayat etc
 
 
 
 
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 Skills and Competencies
 
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 Technical Competencies
 
 
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 Good knowledge in computer skills like Word, XL and power point
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 Leadership and Behavioural Competencies
 
 
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 Good Communication, decision-making, adaptability, interpersonal skills, strategic thinking, and the ability to motivate and inspire others. Developing and demonstrating these competencies is essential for success in leadership roles.
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</div>

Senior Manager- Legal and Regulatory

<div>
 
 
 Overview:
 
 
 
 This is a pivotal role responsible for overseeing and ensuring company&rsquo;s compliance with regulatory landscape. This position requires a unique blend of legal expertise, regulatory acumen, and strong leadership capabilities to navigate complex environments and foster relationships with diverse stakeholders.
 
 
 
 Key Responsibilities:
 
 
 
 Regulatory Compliance Head
 
 
 &bull; Design, deliver and improvise, a clearly defined comprehensive compliance monitoring program for complying with the Regulatory compliances across the organisation.
 
 
 &bull; Conduct training programs on compliance practices and procedures to enhance awareness and sensitize employees to ensure adherence to regulatory norms, laws etc.
 
 
 &bull; Investigate and promptly resolve compliance-related issues, audit findings and irregularities, ensuring proactive mitigation. Address compliance-related questions from executive leadership and other staff members
 
 
 &bull; Stay updated on evolving regulatory developments and assess their impact on business operations and advise stakeholders accordingly.
 
 
 &bull; Collaborate closely with network, IT, legal, finance, and other internal operational teams to devise and enforce robust compliance strategies.
 
 
 &bull; Prepare detailed compliance reports, records, and other documents and maintain meticulous documentation of all compliance metrics and activities.
 
 
 &bull; Engage with Internal auditors and work with inter/intra functional teams on identified gaps and implement effective corrective actions.
 
 
 &bull; Regular and periodic reporting to CRO concerning the monitoring and assessment of the Regulatory compliance in the company.
 
 
 &bull; Align, plan and take action in dealing with non-compliance situations, creating realistic corrective plans to mitigate them.
 
 
 
 
 
 
 Education, Skills and Qualifications:
 
 
 
 - LL. B (Bachelor of Laws) degree or a CS (Company Secretary) qualification along with certification in compliance will be an added advantage.
 
 
 - Minimum of 4-7 years of progressive experience encompassing compliance business, preferably within the telecom industry or other regulated sectors.
 
 
 - Proven track record of navigating intricate regulatory landscapes and driving substantial business growth in diverse international markets.
 
 
 - Exceptional leadership prowess, adept at influencing stakeholders at all organizational levels.
 
 
 - Strong negotiation skills coupled with a strategic mindset and a profound understanding of global market dynamics and regulatory environments.
 
 
 - Ability to thrive in a fast-paced, dynamic environment, adept at managing complexity, prioritizing effectively, and delivering tangible results.
 
 
 - Excellent Communication skills, both written and verbal
 
</div>

Regulatory Compliance Manager

<div>
 
 
 About Airtel Finance:
 
 
 
 Airtel Finance is an integral part of Airtel's vision to revolutionize digital financial services in India. With millions of customers already engaged with Airtel's telecom offerings, we are committed to delivering accessible, intuitive, and customer-centric financial solutions.
 
 
 As a Marketing Analyst, you will play a pivotal role in analysing data, building targeted marketing models, and strategizing customer lifecycle management to optimize campaigns. Your contributions will drive impactful business growth for Airtel Finance by leveraging data insights to shape marketing strategies and enhance customer engagement across our diverse range of financial products.
 
 
 
 Role Overview:
 
 
 
 We are seeking a data-driven Marketing Analyst to drive growth and performance for Airtel Finance&rsquo;s products. The role involves end-to-end ownership of targeted marketing models and campaigns for inorganic channels, leveraging SQL, Python, and CLM tools to optimize user acquisition, engagement, and retention.
 
 
 Collaborating with cross-functional teams, the Analyst will design contextual targeting strategies, run experiments, and analyse performance to meet aggressive growth targets. This position is ideal for someone with strong analytical skills, technical expertise, and a passion for driving impactful marketing outcomes.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 1. Data-Driven Marketing Strategy:
 
 
 o Analyse customer data to identify trends, behaviours, and opportunities for targeted marketing strategies.
 
 
 o Support user acquisition, engagement, and retention efforts with data-backed insights.
 
 
 o Build and refine customer targeting models using SQL and Python to support personalized marketing strategies.
 
 
 2. Customer Lifecycle Management (CLM) :
 
 
 o Strategize and implement CLM frameworks to guide customers through the awareness, acquisition, retention, and advocacy phases.
 
 
 o Use CLM tools to segment customers, create contextual campaigns, and optimize lifecycle touchpoints for maximum impact.
 
 
 o Continuously refine CLM strategies based on customer behaviour insights and campaign performance.
 
 
 3. Campaign Analysis and Optimization:
 
 
 o Use tools like SQL, Python, and CLM to track, evaluate, and improve marketing campaign performance.
 
 
 o Conduct A/B testing and experiment with campaign elements to optimize key metrics like CAC and conversion rates.
 
 
 4. Cross-Functional Collaboration:
 
 
 o Collaborate with Brand, Marketing and Product teams to align on strategies and execution.
 
 
 o Provide actionable insights that influence decision-making across the marketing funnel.
 
 
 5. Growth Program Support:
 
 
 o Assist in designing and evaluating marketing programs for cross-sell, upsell, and retention.
 
 
 o Ensure a customer-centric approach in all initiatives to drive long-term satisfaction.
 
 
 6. Market and Competitor Analysis:
 
 
 o Research market trends and competitors to identify growth opportunities and areas for differentiation.
 
 
 7. Continuous Improvement:
 
 
 o Innovate marketing models and campaigns using insights from data analysis and industry trends.
 
 
 
 
 
 
 Skills &amp; Experience Required:
 
 
 
 &middot; Experience:
 
 
 o 2-3 years of experience in marketing analytics, data analysis or related roles.
 
 
 o Demonstrated experience in owning the performance of marketing initiatives, driving growth, and optimizing business metrics.
 
 
 &middot; Skills:
 
 
 o Proficient in SQL and Python for querying, analysing, and visualizing large datasets.
 
 
 o Experience in Customer Lifecycle Management (CLM), including strategizing and implementing lifecycle campaigns to drive customer acquisition, retention, and engagement.
 
 
 o Expertise in A/B testing, multivariate testing, and optimizing marketing campaigns across various channels.
 
 
 o Strong proficiency in building and refining customer segmentation and targeting models to enhance campaign effectiveness.
 
 
 o Excellent communication and interpersonal skills with a collaborative mindset for working with cross-functional teams.
 
 
 o Strong understanding of key marketing metrics such as CAC (Customer Acquisition Cost), conversion rates, and engagement metrics.
 
 
 o Excellent problem-solving skills with a focus on improving marketing performance and driving impactful results.
 
 
 
 
 
 
 Why Airtel Finance?
 
 
 
 &middot; Impactful Work: Play a pivotal role in driving the growth of Airtel Finance by influencing user engagement, acquisition, and retention across multiple products.
 
 
 &middot; Innovative Environment: Thrive in a dynamic, high-impact space where creativity and experimentation are key to achieving business results.
 
 
 &middot; Career Growth: The role offers significant opportunities for personal and professional development, with exposure to diverse products and cross-functional teams.
 
 
 &middot; Collaborative Culture: Join a data-driven, fast-paced team focused on innovation and scaling new growth strategies.
 
 
 
 
 
 If you're passionate about driving growth through data and creativity, we'd love to have you on board to help us scale Airtel Finance to new heights!!
 
</div>

Marketing Analyst

<div>
 
 Position:
 
 Key Account Manager &ndash; Enterprise
 
 
 
 Location:
 
 PAN India
 
 
 
 Purpose Of The Role
 
 
 
 Responsible for end-to-end telecom, cloud, and security needs of a set of 30&ndash;35 enterprise accounts, primarily mid to large segment. The role focuses on driving revenue growth by positioning
 
 Airtel&rsquo;s Digital Services portfolio
 
 (Cloud, Security, Data Center, IoT, CPaaS) alongside core connectivity offerings.
 
 
 
 Key Responsibilities
 
 
 
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 Build and maintain strategic relationships with key decision-makers (Middle/Senior Management, CXOs) across enterprise accounts.
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 Drive revenue growth and retention in existing accounts across Data, Voice, Cloud, and Security solutions.
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 Identify and create opportunities in Cloud adoption (migration, DR/backup, app hosting) and Security services (SOC, managed security, compliance).
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 Engage with CIOs, CTOs, and CISOs to understand their digital priorities and align Airtel offerings accordingly.
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 Collaborate with internal specialist teams and external partners/vendors to deliver integrated solutions and ensure business target achievement.
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 Achieve account business targets: order booking, revenues, collections, new account identification, and churn control.
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 Augment solution selling and drive new product penetration, particularly in emerging markets.
 
 
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 Key Competencies
 
 
 
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 Commercial Acumen &amp; Enterprise Solution Selling
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 Consultative Selling for Cloud &amp; Security Solutions
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 Customer Service Orientation and Executive Presence (handling CXO-level discussions)
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 Key Account Planning &amp; Management
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 Negotiation Skills &amp; Competitive Positioning
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 Strong knowledge of Cloud (Private/Public/Hybrid), Data Center, Security, and Enterprise Networking
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 Ability to devise creative ideas to attract and engage target customers
 
 
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 Experience &amp; Qualifications
 
 
 
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 Proven experience in selling Cloud and Security solutions to enterprise customers.
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 Exposure to deal structuring, pricing, and competitive positioning.
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 Strong understanding of digital transformation, data protection, compliance, and cybersecurity.
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 Ability to collaborate with internal and external teams to deliver integrated solutions.
 
 
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 Once you give the go-ahead, we will share the JD with the Marketing team today, and it will be posted on
 
 LinkedIn from the Airtel Business page
 
 
 
 The agenda of this LinkedIn post is to attract talent to our Sales team&mdash;professionals with Cloud and Solution Selling expertise who can bring innovative solutions to life for our customers. We are looking for individuals who can drive enterprise growth, manage strategic client relationships, and deliver tangible business impact.
 
 
 
 Role Details
 
 
 
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 Req ID: Already created
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 Job Title: Key Account Manager
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 Location: PAN India
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 Application: Link to apply will be included in the LinkedIn post
 
 
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 #BAL
</div>

Key Account Manager

<div>
 
 The ideal candidate is an analytical team player who will be responsible for leading a team of high performing individuals who own the entire product lifecycle from strategy to evaluation. You will also work cross-functionally to complete product roadmaps and discover new opportunities.
 
 
 
 
 Key Responsibilities
 
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 Strategy &amp; Roadmap:
 
 Define and execute the product vision and multi-year roadmap aligned with business goals and market trends.
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 Regulatory &amp; Compliance:
 
 Collaborate closely with Legal and Compliance teams to ensure products adhere to
 
 KYC, AML, GDPR
 
 , and other relevant financial regulations.
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 Feature Prioritization:
 
 Manage the product backlog, making tough trade-offs between technical debt, regulatory requirements, and new feature requests.
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 Market Analysis:
 
 Conduct competitive research and stay ahead of emerging trends in
 
 Open Banking, DeFi, AI-driven credit scoring, or real-time payments.
 
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 Stakeholder Management:
 
 Act as the central hub between Engineering, Risk Management, Sales, and Customer Support to ensure seamless product delivery.
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 Data-Driven Optimization:
 
 Define and track KPIs (e.g., CAC, LTV, churn, transaction volume) to measure product health and identify areas for improvement.
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 User Experience:
 
 Work with UX/UI designers to simplify complex financial workflows, ensuring a high-trust, frictionless experience for users.
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 Required Qualifications &amp; Skills
 
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 Experience:
 
 1- 3 years of Product Management experience, specifically within
 
 Fintech, Banking, or Insurance
 
 .
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 Domain Expertise:
 
 Strong understanding of financial ecosystems (e.g., payment gateways, ledger systems, core banking, or brokerage operations).
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 Technical Literacy:
 
 Ability to discuss APIs, cloud infrastructure, and security protocols with engineering teams.
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 Analytical Rigor:
 
 Proficiency in data tools (SQL, Tableau, or Looker) to perform deep-dives into user behavior and financial performance.
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 Agile Proficiency:
 
 Extensive experience working in Agile/Scrum environments using tools like Jira or Linear.
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 Education:
 
 Bachelor&rsquo;s degree in Finance, Economics, Computer Science, or a related field (MBA is a plus).
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</div>

Associate Product Manager

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 Position Description
 
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 This role requires to oversee all workplace related function in the circle. The Lead- EFSM will be responsible for managing daily operations, supervising administrative staff, and ensuring efficient and effective workplace management. The ideal candidate will have a proven track record in workplace/facilities/administration management, excellent leadership abilities, and strong organizational skills.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
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 Facilities Management:
 
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 Implement workplace procedures and compliance to the central policies/SOPs.
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 Oversee facilities management and maintenance for all leased &amp; owned Bharti Airtel Ltd. properties in circle.
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 Monitor office projects locally and support the central REFM team on timely completion.
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 AMCs &amp; maintenance for all Airtel stores.
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 Adherence to safe practices at work especially with high risk tasks with controls and risk assessment post issuance of work permit.
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 Parking management and Electronic security equipment maintenance &amp; operations.
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 Coordination with builders/owners for lease renewals/permissions/services under CAM.
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 Overseeing mail room management.
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 Coordination with Central SCM team for getting POs/Contracts for work.
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 Employee Services:
 
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 Overseeing F&amp;B services in cafeteria.
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 Organizing offsite for business and Annual events.
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 Support to employees on Insurance queries/claims.
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 Organizing medical camps &amp; other health related initiatives.
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 Driving CSR volunteer-ship in circle.
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 Travel support through tie ups with hotels/managing guest house/cab partners
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 Staff Supervision:
 
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 Lead and manage the IFM &amp; Facilities executive team.
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 Conduct regular Monthly Management review with IFM partners and provide feedback for continuous improvement and excellent experience for employees.
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 Foster a positive and collaborative work environment.
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 Budget Management:
 
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 Develop and manage the Annual Operating budget for facilities and employee services for circle.
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 Monitor expenses and suggest cost-saving initiatives.
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 Ensure compliance with financial policies and procedures.
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 Communication and Coordination:
 
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 Serve as the primary point of contact for internal and external stakeholders on workplace matters.
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 Coordinate with other departments to ensure smooth business operations.
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 Prepare regular reports and presentations on circle metrics and KPIs.
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 Compliance and Risk Management:
 
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 Ensure compliance with relevant laws, regulations, and policies.
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 Develop and implement risk management strategies.
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 Maintain records and documentation in accordance with organizational requirements.
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 Coordination with circle legal and regulatory team for agreements, notices and renewals.
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 Reporting to center for monthly property compliances with accuracy.
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 Knowledge, Certifications and Experience
 
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 Education Qualification
 
 
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 Graduation in Hotel Management/Engineering/MBA/Relevant specialisation
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 Total Experience
 
 
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 Minimum 8- 12 years
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 Certifications required (if any)
 
 
 
 Nebosh/IOSH/RICS/PMP-preferred
 
</div>

Facility Manager

Join airtel and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.