Qureos Mentor

airtel

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 Position Description
 
 
 
 
 
 
 The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue &amp; cost targets.
 
 
 
 
 
 
 
 
 
 Key Responsibilities &amp; Accountabilities
 
 
 
 
 
 
 
 Store Operations
 
 
 
 Manage &amp; ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards.
 
 
 Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability.
 
 
 Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand.
 
 
 Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.
 
 
 Implement security measures and loss prevention strategies to safeguard inventory and assets.
 
 
 Accountable for clearing store for formal launches across dimensions and during refit &amp; conversion.
 
 
 
 
 
 
 Customer Experience:
 
 
 
 Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
 
 
 Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.
 
 
 Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management.
 
 
 
 
 
 
 People Management
 
 
 
 Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.
 
 
 Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.
 
 
 Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store &amp; online operations.
 
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Store Manager

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 Job Summary:
 
 
 
 
 We are seeking a highly motivated and customer-focused Relationship Manager to handle our corporate service accounts. This role is responsible for maintaining strong relationships with key corporate clients, ensuring high levels of client satisfaction, and driving retention and growth through effective service delivery and cross-functional coordination.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Serve as the primary point of contact for assigned corporate clients, ensuring timely and effective communication.
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 Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.
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 Understand client business needs and align company solutions and services to meet those requirements.
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 Coordinate with internal departments (sales, operations, support, finance, etc.) to ensure seamless service delivery and issue resolution.
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 Monitor account health, proactively identify risks, and drive initiatives to improve customer satisfaction and account retention.
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 Prepare and present account performance reports, usage analytics, and Face to Face Monthly service reviews.
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 Identify upselling and cross-selling opportunities in coordination with the sales team.
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 Handle escalations professionally and ensure timely closure of client concerns.
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 Keep abreast of industry trends and client developments to proactively suggest relevant solutions.
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 </ul>
 
 
 Key Requirements:
 
 
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 Bachelor&rsquo;s degree
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 2&ndash;5 years of experience in relationship management, preferably in a B2B or corporate services environment.
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 Excellent communication, Presentation, interpersonal and negotiation skills.
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 Strong problem-solving abilities and attention to detail.
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 Customer-first mindset with a proactive approach to service.
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 Ability to work independently and manage multiple client accounts effectively.
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 Proficient in CRM software and Microsoft Office.
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 Proficient in Microsoft Excel and PowerPoint
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 Professional and presentable appearance
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 2 Wheeler and Driving license is mandatory
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 The role requires willingness to travel to client locations as needed.
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 </ul>
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Relationship Manager

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 Job Title &ndash; Deputy General Manager
 
 
 Location &ndash; Gurugram (On-Site)
 
 
 
 
 
 
 WHAT WILL YOU BE DOING?
 
 
 
 Public Policy Managers at Airtel are curious, problem solvers and self-starters, working at a fast pace to develop policy positions with our customers in mind. At Airtel, the Regulatory (Public Policy) team is responsible for the development and execution of policy initiatives and strategies, working closely with business and industry stakeholders for the betterment of its customers and business, and monitoring and interpreting legislative and regulatory developments that impact the organization's objectives.
 
 
 
 
 
 An eligible candidate for this role is expected to be a lateral thinker interested in helping businesses and policymakers find a common ground. This role requires excellent communication skills, critical thinking, and a successful candidate will be working extensively with internal business teams and external stakeholdersto drive our organization's strategic goals and ensure alignment with public policy initiatives. There is immense potential for learning and creating tangible impact. This position requires a strong understanding of government policies, excellent research and analytical skills, and the ability to work collaboratively with cross-functional teams.
 
 
 
 
 
 As a member of Airtel&rsquo;s Public Policy team, you will:
 
 
 &bull; Maintain and develop relationships with policymakers, regulators, and government stakeholders to advance Airtel&rsquo;s policy objectives.
 
 
 &bull; Lead advocacy and representation efforts across industry associations, think tanks and other collective forums to strengthen Airtel&rsquo;s position in sectoral policy debates.
 
 
 &bull; Proactively identify new and emerging policy issues and develop well-researched policy positions and recommendations to address them.
 
 
 &bull; Engage with think tanks, civil society organizations, and academia to shape important policy developments.
 
 
 &bull; Advise internal teams on the regulatory implications of products and services while working with a cross-functional team.
 
 
 
 
 
 RESPONSIBILITIES
 
 
 &bull; Assist in developing positions on regulations affecting the full range of policy areas that impact Airtel, focusing on telecom/mobility, trust &amp; safety, cybersecurity, data privacy, AI, financial services, and broadcasting and digital entertainment.
 
 
 &bull; Lead and manage Airtel&rsquo;s participation in policy consultations, working groups, and government, industry dialogues, ensuring strategic alignment and representation of Airtel&rsquo;s perspective.
 
 
 &bull; Identify, track, and advise on legislative and policy trends, and develop strategies and policy language to further Airtel&rsquo;s interests.
 
 
 &bull; Create actionable strategies required for regulatory business partnering for larger business objectives of the Company.
 
 
 &bull; Collaborate with the business, legal, compliance, marketing, and communications teams on market-specific policy and business initiatives.
 
 
 &bull; Work with the business team to identify avenues for business development through policy initiatives. Candidates must demonstrate an interest in and understanding of business basics. At Airtel, we love to solve problems. You will work across teams to dig deep into impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
 
 
 
 
 
 PREFERRED QUALIFICATIONS
 
 
 &bull; Master&rsquo;s level degree in Law/Economics/Political Science/Public Policy/Business/International Affairs or similar field.
 
 
 &bull; Minimum 3 to 6 years&rsquo; experience working with government, think tanks, public interest groups, or in the field of corporate public policy.
 
 
 &bull; Strong experience in managing relationships with industry associations and advocacy platforms.
 
 
 &bull; Ability to review and evaluate legislation and technical policy documents.
 
 
 &bull; Excellent written, oral, and interpersonal communication skills.
 
 
 &bull; Self-starter with the ability to thrive in a fast-moving environment.
 
 
 &bull; Understanding of telecom, technology, data privacy frameworks, and laws that impact digital businesses.
 
 
 &bull; Ability to work independently as well as in a team across multiple tasks and locations.
 
 
 &bull; Effective prioritization framework to focus on the right problems
 
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Public Policy Lead

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 Purpose of the Job Responsible for end-to-end telecom &amp; connectivity needs of a set of 30-35 accounts in the Enterprise Segment, primarily Mid to large Segment Accounts.
 
 
 Ensures achievement of the Sales &amp; Revenue targets, by selling Data, Voice, VAS and new product solutions. Deliverables (Maximum 5-6 key responsibilities) Deliverables
 
 
 Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs
 
 
 Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue
 
 
 Augment solution selling, and drive new product penetration in emerging markets
 
 
 Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.
 
 
 Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control
 
 
 Demonstrate (Key competencies)
 
 
 Commercial Acumen
 
 
 New Age Consultative Selling
 
 
 Customer Service Orientation
 
 
 Key Account Planning &amp; Management
 
 
 Executive Presence &ndash; ability to handle CXO discussions
 
 
 Enterprise/ Carrier Product Knowledge
 
 
 Negotiation skills
 
 
 Ability to devise creative ideas to attract the target customer&rsquo;s attention
 
 
 Regular Follow &ndash;up
 
 
 #BAL
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Key Account Manager - Gurgaon

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 About Airtel Cloud
 
 
 
 
 
 
 India has a large Cloud market estimated at $22Bn for year 2024 and growing at 17% CAGR with Cloud spends becoming an increasingly larger % of our customer&rsquo;s IT spends. Customers have seen huge gains both on Performance and well as Cost-optimization by actively managing their Cloud strategy and adopting a Multi and Hybrid cloud approach. Airtel Cloud was launched to address the gap in the current market. Airtel&rsquo;s core strengths on Network &amp; Security are tightly integrated a part of our cloud offering. We have also leveraged Airtel&rsquo;s brand trust, enterprise relationships, and partner ecosystem to strengthen the positioning and adoption of Airtel Cloud. Airtel cloud is a Telco-grade Cloud -&ldquo;Built in India, for India&rdquo;. It is a fully sovereign &amp; regulated offering, built with best technology integrations promising maximized performance. It is built to address India&rsquo;s regulatory, performance, and cost-efficiency needs. Tailored to handle 140 crore transactions per minute for Airtel&rsquo;s own use in India, this cloud platform is now being extended to meet the ever-evolving needs of businesses in India. Hosted on next-gen sustainable data centers, with Gen-AI based provisioning, and managed by 300 certified cloud experts, the highly secure and reliable. Airtel cloud will offer the complete stack to our customers- IaaS, PaaS offerings, Observability, a Cloud management platform for customers to manage their Hybrid &amp; multi-cloud environments; and Cloud security posture management across their clouds. This will be complemented with Advisory, Cloud analyzer, Data migration &amp; Professional services from Airtel. With this product launch, we intent to become a part of our customer&rsquo;s cloud journey and become a one stop shop for our customers across Connectivity, Network, Security, CPaaS, IOT &amp; Cloud. We are looking for a high performing team of motivated individuals who will help us forge our growth story.
 
 
 
 
 
 
 Key Responsibilities &amp; Accountabilities
 
 
 
 
 
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 Enable as a specialist and develop relationships with sales team to sell Airtel Cloud products and services
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 Engage with customers to understand business objectives, technical landscapes, and cloud requirements thereby gaining mindshare and business
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 Collaborate with Product, Solution Architecture and Commercial teams to ensure winnable solution is offered to customer
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 Prepare and deliver product demonstrations, technical presentations, and proofs-of-concept that showcase our OEM cloud platform capabilities
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 Develop sales strategy for each assigned direct account with complete account plan
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 Deliver order booking, revenue and profitability targets as per organization&rsquo;s strategy
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 Key Interactions
 
 
 
 
 
 
 
 Internal / External Stakeholders
 
 
 
 
 
 
 
 Internal
 
 
 
 B2B Sales Teams, Cloud Product Team, Cloud Solutioning Teams, Implementation Teams, HR, Finance
 
 
 
 External
 
 
 
 Customers, Partners
 
 
 
 
 
 
 Skills and Competencies
 
 
 
 
 
 
 
 Technical Competencies
 
 
 
 Graduate (Engineering)Certifications on AWS, Azure or other cloud services
 
 
 10 - 12 years of experience; at least 3 - 6 years in cloud domain, particularly in Datacenter / Public cloud
 
 
 
 Behavioural Competencies
 
 
 
 Creative Problem Solver; Ability to influence key decision makers; Creates win-win relationship with internal and external stakeholders; Cross functional collaboration and learning Agility; Customer Obsession and Business Acumen
 
 
 
 
 
 
 Our Employee Value Proposition
 
 
 
 
 
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 Our Employee Value Proposition is made up of 3 pillars which is a succinct articulation of who we really are. Here&rsquo;s what you will get to experience if you&rsquo;re an Airtel employee:
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 Limitless Impact:
 
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 You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.
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 Limitless Ownership:
 
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 You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one.
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 Limitless Careers:
 
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 You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.
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Cloud Product Sales Specialist

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 Responsibility of entire Wireline Network including FTTH &amp; Intercity OFC &amp; ISP Network. Give best experience to end customer in terms of network Operation. CMO reduction with proper planning. Improve OFC network health. End to end responsibility of entire network. Partner management on patrolling quality Capex execution. Fiber cut reduction plan. Single fiber break, Preventive maintenance
 
 
 Description for Internal Candidates
 
 
 
 Major Activities
 
 
 
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 Enabling customer delight, by providing Quality services
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 Timely and quality delivery of services to all customers.
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 Monthly meeting with customers to understand the customer needs.
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 3000 KM - Fiber Network Operations &amp; Maintenances
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 MPLS , ASON ,DWDM technologies understanding
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 Highly Engaged Employee
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 Recruit, Motivate &amp; develop the team to ensure commitment and consistently high performance.
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 Ensuring issue closer in monthly review with Team.
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 Ensure Network UP time (99.99 %)
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 Planning and implementation of effective network monitoring system thru existing manpower.
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 Planning and scheduling of preventive maintenance and corrective maintenance.
 
 
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 Ensures KPI performance, NW uptime, MTTR and SLA compliance for network TTs
 
 
 Implementation of plans for new network delivery, Ring De-choking as per network planning / business requirement
 
 
 Coordinate with NOC, vendor for faster resolutions of faults, repeat
 
 
 Opex Saving , End of Life removal, Capex reduction through innovative
 
 
 Mentor &amp; Coach team members
 
 
 Network Operation and Maintenance to achieve the target as per business requirement within budget, time. Ensuring quality of network, Network uptime, monitoring Capex &amp; Opex parameters. Close working with cross functional teams &ndash;NOC, Projects, Planning and SCM to ensure smooth operations.
 
 
 Understanding of wireline transport network, fixed line broadband, OTN, MSAN, Data circuit - ILP / Lease Line/ PRI.
 
 
 #BAL
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Area Manager Ops

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 Airtel Brand Philosophy:
 
 
 
 How do you build brand love in the most hated category on social media? And how do you do that in the face of cut-throat competition, in the middle of pricing wars, missions to give everything free, and incredibly fast-changing technology, which is making user experiences patchy? Telecom is a service - a service where the quality varies from one person, one home, one street, to the next.
 
 
 We talk about how our network is the best and there is always someone in whose house for some reason the network is not working and it's preventing them from doing the things they love. And therefore they are not very happy. To put it mildly. So if there is a news item saying Airtel&rsquo;s network is the best video experience network in India, or Airtel has launched a revolutionary new intervention, all you see in trail posts are the users commenting on how their network is not working. Forget brand love. Forget your persona. It&rsquo;s damage protection, you were thinking about all the time.
 
 
 We needed our customers to believe in us. Trust us. And give us the chance to serve us best.
 
 
 This took us on a journey back to people and leadership. Why do we instinctively like people and follow certain leaders? Are they just perfect? Are they never wrong, or make a mistake? And the answer is No.
 
 
 They are fallible. They make mistakes. And yet some are loved and liked by a vast number of people, and develop passionate followership.
 
 
 The secret sauce is trust. Trust leads to great leadership.
 
 
 Authenticity. Courage. Responsibility and Care.
 
 
 1. The first tenet of successful leadership (and thereby successful followership) is
 
 authenticity
 
 . Authenticity is a sync in your say and do. It starts from a value system. And being true to your roots. Inauthentic people, fail to generate trust. Because, over even a little bit of extended time, people can see through your put-on fa&ccedil;ade.
 
 
 2. Second tenet is
 
 Courage
 
 . Leaders need to show courage. Make the right choices and the difficult choices. Not the easy ones. Not the popular ones. Right for the cause they are championing. The people they are leading. Courage to say the way things are. Courage to take the blame, if a mistake is made. And courage to look adversity in the eye.
 
 
 3. Third tenet is
 
 Responsibility
 
 . And fourth is
 
 Care
 
 . They go hand in hand. A Leader will always take responsibility for their actions. Responsibility of their people. And deeply care for those they lead. Feel for them. Connect with them.
 
 
 Think about leaders who only talk about themselves. How they have changed the world. Think about leaders who never admit they made a mistake. They may dazzle you in the short term. Do they evoke long-term trust?
 
 
 How does this tie back to our brand you may ask?
 
 
 
 
 We put these leadership principles into building our brand. In a trust&ndash;deficit category we attempted a few things:
 
 
 
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 Authenticity
 
 &ndash; In 2016, we opened up our network to our customers. (Open Network) &ndash;The most closely guarded secret in the telecom industry was put out for the world to see. Anyone could see Airtel&rsquo;s network and how far each tower was from your house.
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 </ol>
 
 We then launched a program called Open Telco internally. This was all about proactively messaging consumers and letting them know when we had some network issues/ faults in their area. Anticipating that they would face an issue and letting them know before some felt let down. This was a big move internally as well as we normally tried hard to hide our faults. And we did this 500 Mn times a month. We are getting better, but nowhere perfect on this.
 
 
 
 
 The consumer insight is that at a basic human level, what we all want is control. So you don't mind if your delivery is delayed if you have been informed in advance but you really mind if you have ordered a gift for your wife on your anniversary and it gets delayed without any intimation to you.
 
 
 
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 Courage
 
 &ndash; What if I told you our brand did a large advertising campaign telling people that consumers decided to leave our brand and try the cheaper option? That consumers troll us with expletives on social media. It takes courage. Courage to acknowledge that you weren&rsquo;t chosen. And we did it. And it turned around the brand metrics.
 
 &ldquo;Sab try karo, phir sahi chuno&rdquo;
 
 </li>
 </ol>
 
 
 <ol>
 <li>
 
 Responsibility
 
 &ndash; Authenticity is about being honest, and responsibility is about letting people hold you responsible, ask you questions, and demand answers. What if I told you we are putting out advertising in Kolkata talking about how people are demanding a better network from us? And what if I told you that when we did this at a national scale it increased our core brand metrics among competition users by 600 basis points! Telling people we have received a lot of feedback and we are working towards it. Just that. And putting our heads down to do it. And then report back to our ultimate bosses &ndash; our customers, that the job is done.
 </li>
 </ol>
 
 What we have learned is that all the things that are perceived to make you weaker, actually make you stronger. We admit our mistakes, make audacious promises to our consumers, and live up to them.
 
 
 
 Our size and scale:
 
 
 
 Airtel directly touches the lives of
 
 300 Mn Consumers
 
 &ndash; that is 300,000,000 consumers every single day through SMS, App, Retail stores, General trade outlets, digital media, Social, Outdoor, Radio, Print, and TV.
 
 
 Airtel isn&rsquo;t just one brand &ndash; we operate across Mobility, DTH and Broadband.
 
 
 
 
 
 
 
 Who we are looking for:
 
 
 
 An experienced brand leader who wants to create an imprint on this brand.
 
 
 
 
 
 Core skills:
 
 
 
 Creativity
 
 
 Extremely passionate &amp; high bias for action
 
 
 High self-drive
 
 
 People Management &amp; Strong Inter-personal Skills.
 
 <ul>
 <li>
 When you become a Brand Manager at Airtel, you become a Brand Manager of the zillion partners that we work with, spanning multiple industries like Music, Video content, Handset brands, Online education, Insurance companies, etc. So 1 job, multiple exposures!
 </li>
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 What proposition should we launch next and for what consumer cohort &ndash; Well you&rsquo;ll have a say in that!
 </li>
 <li>
 Make the communication come alive on all the possible channels that you can think of and for 300 Mn users &ndash; SMS, App, Retail stores, General trade outlets (posters, banners, and the lot), Digital media, Social media, Outdoors, Radio, Print, TV, 3rd party apps, website, etc.
 </li>
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 Work extensively with the app growth &amp; internal design teams &ndash; the expectation is to set up industry benchmarks on communication for effective use of own channels
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 </ul>
 
 
 Educational Qualifications
 
 
 
 MBA from Tier 1 institute preferred
 
 
 
 
 
 
 
 Work Experience
 
 
 
 6-9 years with at least 4-5 years of core brand experience
 
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Senior Brand Manager(FMCG/Ecomm Exp preferred)

Join airtel and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.