Qureos Mentor

AISECT

Trainer &ndash; Domestic IT Helpdesk Attendant (SSC/Q0110)Reporting To:Center Manager / Project Coordinator &ndash; Skill DevelopmentLocation:AISECT DDUKK / Associated Skill Development Centre1. Job Purpose:To deliver domain-specific and employability skill training to trainees enrolled under the Domestic IT Helpdesk Attendant job role, in alignment with the Qualification Pack SSC/Q0110 (IT-ITeS Sector Skill Council &ndash; NASSCOM), ensuring quality learning outcomes and industry readiness.2. Key Responsibilities:Training Delivery:<ul><li>Conduct classroom and practical sessions as per prescribed QP/NOS (SSC/N0220, SSC/N9001, SSC/N9003) modules.</li><li>Deliver lessons on:</li><li>IT-ITeS Industry overview, MS Office, Data Confidentiality</li><li>Computer Networks &amp; Wireless Computing</li><li>IT Service Desk / Helpdesk ticketing process, Incident Management, SLA, Escalation matrix</li><li>Workplace Safety, Work Management, and Professional Etiquette</li><li>Train learners on troubleshooting, customer interaction, and helpdesk operations through simulations.</li><li>Maintain batch-wise attendance, session plans, and daily training logs.</li></ul>Assessment &amp; Reporting:<ul><li>Prepare and evaluate assignments, practical assessments, and viva sessions.</li><li>Support internal/external assessment agencies during evaluation.</li><li>Maintain trainee performance records and prepare progress reports.</li></ul>Administration &amp; Compliance:<ul><li>Follow AISECT/JSDMS training guidelines, maintaining updated training registers and lesson plans.</li><li>Ensure equipment readiness (systems, projector, internet) before sessions.</li><li>Coordinate with MIS for attendance tracking and portal updates.</li></ul>Industry Linkage &amp; Placement Support:<ul><li>Assist in identifying placement opportunities for certified trainees.</li><li>Conduct mock interviews and prepare learners for IT support roles.</li></ul>3. Qualification and Experience:QualificationExperience RequirementBCA / B.Sc (IT/CS) / Diploma in IT / B.Tech (CS/IT) or equivalentMinimum 2 years of industry experience in IT Support / Service Desk / Helpdesk operations OR Minimum 1 year of experience as Trainer in IT-ITeS domainCertification in &ldquo;Train the Trainer&rdquo; (TTT) from SSC NASSCOM / NSDC preferred.4. Technical Skills Required:<ul><li>Strong knowledge of MS Office, Computer Hardware &amp; Networking fundamentals.</li><li>Familiarity with ITIL concepts (Incident, Problem, and Change Management).</li><li>Understanding of ticketing tools (Remedy, ServiceNow, Zoho Desk, Freshdesk, etc.).</li><li>Ability to demonstrate live troubleshooting (email setup, LAN/Wi-Fi connectivity, software installation, OS handling).</li></ul>5. Soft Skills &amp; Competencies:<ul><li>Excellent communication and presentation skills (English &amp; Hindi).</li><li>Patience, punctuality, and strong classroom management ability.</li><li>Motivational and mentoring approach towards trainees.</li><li>Documentation and reporting accuracy.</li><li>Adaptability for blended learning (online + offline modes).</li></ul>6. Working Days &amp; Hours:<ul><li>Monday to Saturday (6 days a week)</li><li>10 hours per day (including practical &amp; theory sessions)</li></ul>7. Salary Range:&#8377;18,000 &ndash; &#8377;20,000 per month (Negotiable based on qualification, experience &amp; certification)8. Desired Candidate Profile:<ul><li>Passionate about teaching and guiding youth towards IT-ITeS careers.</li><li>Updated with latest trends in IT support, customer service, and networking.</li><li>Willing to travel for monitoring, assessment, and exposure visits if required.</li></ul>Job Type: Full-timePay: &#8377;18,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Food provided</li><li>Provident Fund</li></ul>Work Location: In person

TOT Certified IT Helpdesk Trainer

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TOT Certified IT Helpdesk Trainer