Qureos Mentor

Akido

<div><div><p>Akido builds AI-powered doctors<b>.</b> Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America's physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.</p>
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Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties&mdash;from serving unhoused communities in Los Angeles to ride-share drivers in New York.</p>
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Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido's $60M Series B. More info at Akidolabs.com.</p></div><p><b>
The Opportunity
</b></p><ul><li>This is a critical role as RI Primary Care Medical Group continues to grow through acquisition.</li>
<li>Each newly acquired practice comes with its own workflows, staff habits, and legacy system experience. As we expand across multiple locations, clinical staff need a consistent, reliable training and support experience. This role would own the development and maintenance of training materials, ensure consistency across sites, and serve as an accessible frontline resource for staff.</li>
<li>This specialist would also support the integration and adoption of additional tools as we continue to expand our technology footprint.
<div>A visible, dedicated training and support presence signals to newly acquired staff that we take their experience seriously &mdash; directly supporting engagement and retention during periods of significant change.</div>
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</ul><p><b>What you'll do
</b></p><ul><li><div><i>Healthcare Workflow Integration &amp; Change Management</i></div>
<ul><li>Assess current-state workflows with stakeholders and staff to identify gaps and improvement opportunities</li>
<li>Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption</li>
<li>Develop workflow documentation, process maps, and transition guides</li>
<li>Facilitate communication across practices, internal departments, and external partners to ensure alignment</li>
<li>Monitor post-implementation adoption and surface feedback to management</li>
</ul><div><i>EHR &amp; Technology Training</i></div>
<ul><li>Deliver on-site and virtual training for physicians, nurses, and support staff across a wide range of clinical and administrative systems</li>
<li>Develop training programs that connect system use to broader operational and clinical context</li>
<li>Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions</li>
<li>Assess end-user proficiency and provide follow-up training as needed</li>
<li>Create and maintain training materials, quick reference guides, tip sheets, and SOPs</li>
<li>Support adoption of emerging tools, including AI-assisted applications</li>
<li>Stay current on system updates and evolving best practices</li>
</ul><div><i>Clinical Systems Optimization</i></div>
<ul><li>Support EHR and clinical system optimization to meet the needs of member practices</li>
<li>Assist with identifying and implementing new technology aligned with real-world workflows</li>
<li>Partner with the EHR Optimization Manager and cross-functional teams to drive continuous improvement</li>
</ul><div><i>End-User Support &amp; Triage</i></div>
<ul><li>Serve as a first-line resource for EHR and application issues via phone, remote desktop, and on-site assistance</li>
<li>Triage, document, and escalate issues to IT, help desk, or vendor teams as appropriate</li>
<li><div>Log and track support interactions in the ticketing system to support trend identification</div>
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</li></ul><div><i>Collaboration &amp; Cross-Functional Engagement</i></div>
<ul><li>Act as a liaison between practices and internal/external departments during transitions</li>
<li>Participate in relevant committees, workgroups, and project teams</li>
<li>Collaborate with the Lead Desktop Support Technician on hardware/software troubleshooting and new user onboarding</li>
</ul>
</li></ul><p><b>Who you are
</b></p><ul><li><div><i>Required</i></div>
<ul><li>2+ years in healthcare IT, EHR support, clinical training, or workflow optimization</li>
<li>Experience assessing and redesigning clinical or administrative workflows</li>
<li>Proven ability to deliver training across multiple systems in a healthcare setting</li>
<li>Strong communication, interpersonal, and problem-solving skills</li>
<li>Experience developing end-user documentation, workflow maps, and training materials</li>
<li>Ability to learn and train on new systems quickly</li>
<li>Comfortable supporting staff and leadership through operational transitions</li>
<li>Ability to manage competing priorities and travel to practice sites across Rhode Island</li>
</ul><div><i>Preferred</i></div>
<ul><li>Associate's or Bachelor's degree in Healthcare, Health IT, Health Administration, or related field</li>
<li>Clinical background (MA, LPN, RN, or similar) strongly preferred</li>
<li>Experience with a major EHR platform (Epic, Cerner, athenahealth, eClinicalWorks, or similar)</li>
<li>Familiarity with primary care operations and multi-site environments</li>
<li>Knowledge of HIPAA and healthcare data privacy standards</li>
<li>Experience in a physician group or healthcare management company</li>
</ul>
</li></ul><p>Physical Demands: Regular travel to practice sites across Rhode Island is required. A combination of remote, on-site, and office-based work applies depending on project needs.</p><div><p>
Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.</p></div></div>

Clinical Informatics Specialist

Join Akido and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Akido

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Clinical Informatics Specialist