Qureos Mentor

Al Ahram Beverages Company

<div>
 
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 
 
 
 Duties and Responsibilities
 
 
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 Takes orders through online platforms, emails or directly from the account manager.
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 Informs customers in case of any out-of-stock products.
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 Replies to all customer inquiries on anything related to the company&rsquo;s products.
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 Informs account managers in case of any client credit issues to be resolved.
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 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
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 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
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 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
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 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
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 Send some orders to primary distribution.
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 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
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 Aligns with the supply chain department in case of complaints related to product shortages.
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 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
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 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
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 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
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 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
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 Handles any visibility issues in collaboration with the marketing team.
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 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
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 Performs a maintenance survey by asking clients about the performance of the maintenance team.
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 Updates and sends case fail rate (CFR) report to the supply chain team.
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 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
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 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
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 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
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 Updates the customer request order report and sends it to the sales team on a daily basis.
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 Develops monthly maintenance and installation survey reports.
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 </ol>
 
 Disclaimer: Other duties assigned as needed.
 
 
 
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background:
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years of Experience:
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements:
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 
 
 
 Personal Skills
 
 
 <ul>
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 Proactive
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 Self-motivated
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 Customer and Detailed oriented
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 Interpersonal\communication skills
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 Negotiation skills
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 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
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 Able to manage stress and motivates
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 </ul>
</div>

Customer Service Officer

<div>
 
 Job Purpose
 
 
 
 Manages the trade &amp; distributors&rsquo; day to day business. Allocates trade budget in the best possible programs which will bring additional market shares and incremental volumes. Implements effective trade programs ensuring maximum company revenue and long-term relationship with Al Ahram Beverages Company&rsquo;s (ABC) business partners.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 2 - 4 years of experience in Sales field
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Very Good Command of English Language
 
 
 Very Good Microsoft Skills
 
 #addjob
 
 
 
</div>

Account Manager - On Trade AB Sales

<div>
 
 At ABC, we brew the joy of true togetherness to inspire a better world.
 
 
 
 A Big Part Of That Means Brewing Better People, Grounded In The Heart Of Our Company Through Our Four Core Values
 
 
 <ul>
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 Passion for consumers and customers
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 Care for people and planet
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 Enjoyment of life
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 Courage to dream and pioneer
 
 
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 </ul>
 
 Job Purpose
 
 
 
 The purpose of this role is to manage the planning, organization, and coordination of
 
 pack materials
 
 procurement operations in alignment with overall business goals. This role also supports the procurement department in analyzing and developing sourcing strategies, evaluating supplier options, and conducting major negotiations for both short- and long-term contracts.
 
 
 
 
 Duties and Responsibilities
 
 
 
 
 <ul>
 <li>
 Registers all opportunity evaluations, sourcing activities, and supplier codes in Al Ahram Beverages Company (ABC) Sourcing system.
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 Secures all necessary pack materials, ensuring delivery according to specifications, on time, in full, and at the most competitive cost.
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 Provides accurate cost estimates and detailed requirements for processing purchase orders.
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 Receives and processes supplier invoices; organizes payment arrangements in a timely manner.
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 Prepares tenders and participates in negotiations to secure optimal supply terms for ABC and Heineken.
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 Builds and manages supplier relationships to achieve commercially beneficial solutions under appropriate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
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 Prepares supplier performance reports for ongoing assessment and improvement.
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 Ensures timely provision of accurate import documentation to enable smooth customs clearance and avoid delays or demurrage penalties.
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 Participates in New Product Innovation (NPI) initiatives to ensure smooth product launches and timely procurement of associated materials.
 
 
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 </ul>
 
 
 Education &amp; Experience
 
 
 
 
 
 Educational Background
 
 
 
 Bachelor&rsquo;s degree in Industrial Engineering, Business, or related field.
 
 
 
 Years Of Experience
 
 
 
 1&ndash;3 years of relevant experience, preferably in FMCG industries.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 <ul>
 <li>
 Excellent command of the English language
 </li>
 <li>
 Proficient in Microsoft Excel and PowerPoint; Power BI is a plus
 </li>
 <li>
 Expertise in SAP
 
 
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 </ul>
 
 
 Personal Skills
 
 
 
 
 <ul>
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 Critical thinker with a proactive, solution-oriented mindset
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 Strong analytical and problem-solving abilities
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 Excellent interpersonal and communication skills
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 High persuasion and negotiation capabilities
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 Teamwork-oriented and collaborative
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 </ul>
 
 #addjob
 
 
 
</div>

Senior Buyer - Packaging Materials - Procurement Services

Join Al Ahram Beverages Company and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Ahram Beverages Company

ABOUT_COMPANY

Customer Service Officer

Account Manager - On Trade AB Sales

Senior Buyer - Packaging Materials - Procurement Services