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Al Aida IT Technologies

We are looking for a skilled IT Support Agent to join our remote support team. The ideal candidate must have hands-on technical support experience, strong troubleshooting skills, and excellent communication abilities.Key Responsibilities<ul><li>Provide remote technical support via phone, email, and chat</li><li>Troubleshoot Windows and macOS issues</li><li>Handle basic networking problems (IP, DNS, DHCP, connectivity)</li><li>Use remote desktop tools to resolve client issues</li><li>Log, update, and track tickets in the ticketing system</li><li>Follow up with clients to ensure full resolution</li><li>Maintain high-quality standards and customer satisfaction</li></ul>Minimum Requirements<ul><li>1&ndash;2 years of proven IT Technical Support experience</li><li>Excellent English (reading &amp; writing)</li><li>Strong knowledge of Windows OS</li><li>Familiarity with macOS</li><li>Experience with remote support tools</li><li>Experience with ticketing systems</li><li>Stable internet connection + quiet workspace</li><li>Strong communication and customer-handling skills</li></ul>Preferred Qualifications<ul><li>Certifications such as A+, MCSA, or CCNA, or any related.</li><li>Basic networking knowledge</li><li>Experience supporting both Windows and Mac environments</li></ul>Salary &amp; Incentives<ul><li>Basic Salary: EGP 7,000 / month</li><li>Ticket Resolution Incentive: +Bonus for every 50 tickets resolved within SLA</li><li>Customer Satisfaction Bonus: +Bonus per month for maintaining 95%+ CSAT</li><li>Attendance Bonus: +Bonus for full attendance</li></ul>Work Details<ul><li>Job Type: Full-time</li><li>Work Model: Fully Remote</li><li>Standard working hours apply.</li><li>Paid OT.</li><li>Reports To: Technical Support Manager</li></ul>Job Type: Full-timePay: E&pound;7,000.00 - E&pound;8,000.00 per month

IT Support Agent – Remote (Full-Time)

Join Our Team as a Technical Support Agent!Are you passionate about IT and helping others? We are looking for a skilled Technical Support Agent to join our remote team. If you have a knack for troubleshooting and providing excellent customer service, we want you!Responsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Experience in a technical support role.</li><li>Strong problem-solving and communication skills.</li></ul>What We Offer:<ul><li>Basic Salary: EGP 6,000 per month</li><li>Ticket Resolution Incentive</li><li>Customer Satisfaction Incentive</li><li>Attendance Bonus</li></ul>Apply now and become a part of our growing team!Basic Salary: EGP 7,000 per monthIncentives:<ul><li>Ticket Resolution Incentive: Additional EGP 500 for every 50 tickets resolved within SLA.</li><li>Customer Satisfaction Incentive: Additional EGP 1,000 per month for maintaining a customer satisfaction rating above 90%.</li><li>Attendance Bonus: Additional EGP 300 for 100% attendance in a month.</li></ul>Reports To: Technical Support ManagerResponsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience as a technical support agent or similar role.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in Windows, Mac OS, and common office software.</li><li>Familiarity with remote desktop applications and help desk software.</li></ul>Skills:<ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work independently and in a team.</li><li>Customer-oriented and cool-tempered.</li><li>Excellent written and verbal communication skills.</li></ul>Job Type: Full-timePay: E&pound;7,000.00 per monthApplication Question(s):<ul><li>Do you have a quiet location with a stable internet connection to work from full-time?</li></ul>Experience:<ul><li>IT Technical Support: 2 years (Required)</li></ul>Language:<ul><li>Fluent English Reading and Writing (Required)</li></ul>

IT Support Agent - Full-time, Remote

Join Al Aida IT Technologies and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Aida IT Technologies

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IT Support Agent – Remote (Full-Time)

IT Support Agent - Full-time, Remote