Qureos Mentor

Al Ain Rotana

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 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Food &amp; Beverage professionals who want to move their careers forward.
 
 
 This position is based at Al Ain Rotana.
 
 
 As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-
 
 
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 Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
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 Greet and seat customers and serve them in a professional, discreet and personalized way
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 Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
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 Consistently monitor quality of food &amp; beverage being served
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 Practice good customer relations and attend to customer complaints / queries satisfactorily
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 Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
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 Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
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 Ensure minimum wastage, breakage and spoilage
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 Actively use up selling techniques to exceed guest expectations and increase revenue
 
 
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 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in hospitality or a vocational training in food &amp; beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Recognizing Differences
 
 
 Taking Responsibility
 
 
 Teamwork
 
 
 Understanding the Job
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Waiter / Waitress

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 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated female Recreation professionals who want to move their careers forward.
 
 
 This Position is based at Al Ain Rotana.
 
 
 As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as-
 
 
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 Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
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 Create a warm welcome and a friendly atmosphere
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 Issue and retrieve locker keys and towels before and after use
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 Promote all classes, activities and services that are offered within the club
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 Post charges in micros that may incurred by guests and members and carry out correct accounting procedures
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 Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations
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 Periodically check on the cleanliness and order of the locker facilities
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 Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
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 Encourage sales through full product and price knowledge of offered and available facilities
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the job
 
 
 Teamwork
 
 
 Taking Responsibility
 
 
 Recognising Differences
 
 
 Adaptability
 
 
 Customer Focus
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Recreation Receptionist

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 Job Description
 
 
 
 We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 This position is based at Al Ain Rotana.
 
 
 As an Information Technology Operations Manager you are responsible to monitor the operation of all computer hardware installation and maintenance and your role will include key responsibilities such as-
 
 
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 Serve as primary contact for all servicing of computer PC hardware.
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 Maintain licenses for all software and ensure that the proper maintenance contacts cover all systems.
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 Maintain a sufficient inventory of computer related supplies.
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 Maintain a log of all computer hardware and a log of all services calls on computer hardware.
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 Manage the configuration records, programme files and data files on the computer system.
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 Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions.
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 Develop and manage an effective and operative framework for improving Rotana Service Desk www.rotanaservicedesk.com IT Support to provide the best available level of services and business continuity in a professional manner.
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 Generate periodically reports on customer support issues and evaluate the overall operation to deliver outstanding service.
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 Ensure that regular on-going trainings is provided to IT colleagues to provide and enhance the delivered level of customer support.
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 Monitor and oversee the Hotel network overall performance and IT Systems to guarantee a smooth Hotel IT operation.
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 Coordinate with other departments to recognize and solve all their requirements to ensure business and operational continuity.
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 Interact with IT vendors, external suppliers, and other contractual partners to ensure procurement and IT services are delivered on time.
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 Interact with IT Systems Support and other IT Services Partners to ensure IT Support services are delivered on time appropriately.
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 Ensure that technology and systems resources are well maintained to their maximum performance and availability.
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 Implement policy and procedures to guarantee data and assets availability, integrity, and security as per the company standards and ensure business continuity.
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 Follow-up &amp; comply with Rotana Centralized Service Team for &ldquo;Change Notifications&rdquo; implementation.
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 Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment.
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 Comply with the hotel environmental, health and safety policies and procedures.
 
 
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 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 You should have a degree in the information technology field and previous experiences in a similar role along with a proven knowledge on all IT related sectors. An excellent command of English and the ability to design networks and provide technical leads are essential.
 
 
 
 Knowledge &amp; Competencies
 
 The ideal candidate will be dynamic, well qualified, with a high level of motivation and enthusiasm and the ability to adapt to unpredictable events. You are pro-active, reliable and deliver accurate and timely performance and should possess following competencies-
 
 
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 Understanding the Business
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 Planning for Business
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 Valuing Diversity
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 Customer Focus
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 Influencing Outcomes
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 Team Building
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 Leading People
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 Managing Operations
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 Adaptability
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 Drive for Results
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Information Technology Operations Manager

Join Al Ain Rotana and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Ain Rotana

About Company

Waiter / Waitress

Recreation Receptionist

Information Technology Operations Manager