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Al-Attiya Computer & Technology

IT Help Desk Specialist (2&ndash;3 Years Experience)Location: [Doha,Qatar]Type: Full-timeWe&rsquo;re looking for a customer-focused IT Help Desk Specialist to provide Tier 1&ndash;2 support, keep employees productive, and improve our service operations. You&rsquo;ll handle tickets, resolve common issues across Windows/macOS and Microsoft 365/Google Workspace.Key Responsibilities<ul><li>Act as the single point of contact via portal, chat, email, and phone; triage, prioritize, and route tickets.</li><li>Support Windows 10/11 and macOS endpoints.</li><li>Support Microsoft 365/Teams/OneDrive/SharePoint (or Google Workspace), Zoom/meeting room A/V.</li><li>Handle security hygiene: MFA enforcement, phishing triage.</li><li>Participate in shift rotations and on-call as required.</li></ul>Qualifications<ul><li>2&ndash;3 years in an IT Service Desk/Technical Support role (Tier 1/2).</li><li>Hands-on with ticketing tools .</li><li>Strong troubleshooting for Windows/macOS, printers, peripherals, and common business apps.</li><li>Experience with Microsoft 365 (Exchange/Outlook, Teams, OneDrive/SharePoint) or Google Workspace.</li><li>Familiarity with MDM (Intune/Jamf) and basic networking (TCP/IP, DNS, DHCP, VPN clients).</li><li>Nice to have: PowerShell/Bash basics; ITIL v4 Foundation, CompTIA A+ / Network+, Microsoft 365 Fundamentals.</li><li>Excellent communication, empathy, and time management; strong documentation habits.</li></ul>How to ApplySend your CV to [jobs.at.act@gmail.com] with the subject &ldquo;IT Help Desk &ndash; [Your Name]&rdquo;.Job Type: Full-time

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Al-Attiya Computer & Technology

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