Qureos Mentor

Al Barsha Veterinary Clinic LLC

The Receptionist serves as the first point of contact for clients and their pets, ensuring a welcoming and professional environment. This role involves managing appointments, handling inquiries, processing payments, maintaining records, and supporting the veterinary team to deliver high-quality service.Key Responsibilities1. Client Reception &amp; Communication<ul><li>Greet clients and their pets in a warm, friendly, and professional manner.</li><li>Answer incoming calls, respond to emails, and provide accurate information on clinic services.</li><li>Schedule and manage appointments for consultations, vaccinations, surgeries, and other procedures.</li><li>Send appointment reminders and follow-up messages to clients.</li><li>Provide estimates for services and products, and coordinate with nurses and vets for follow-up calls after procedures.</li></ul>2. Client Check-In &amp; Check-Out<ul><li>Assist clients with check-in procedures, ensuring accurate information collection.</li><li>Guide clients through completing registration forms.</li><li>Obtain signed consent forms for proposed treatments or procedures.</li><li>Process check-out transactions, ensuring accuracy in billing and record-keeping.</li></ul>3. Billing, Invoicing &amp; Payment Processing<ul><li>Scan products and services for billing accuracy.</li><li>Generate invoices for services rendered and enter details into the clinic&rsquo;s software.</li><li>Accept and process cash, card payments, and e-payments.</li><li>Reconcile daily sales totals and cash drawers, ensuring accurate financial records.</li></ul>4. Record-Keeping &amp; Database Management<ul><li>Maintain up-to-date client and patient records</li><li>Generate sales, inventory, and financial reports as required.</li></ul>5. Inventory &amp; Retail Management<ul><li>Monitor stock levels for pet food, medications, and retail products.</li><li>Place orders with suppliers, receive deliveries, and ensure accurate stock entry.</li><li>Conduct regular inventory counts and resolve discrepancies.</li><li>Provide basic product information to clients and upsell appropriate retail items.</li></ul>6. Veterinary Team Support<ul><li>Assist veterinarians and nurses with administrative tasks such as filing and data entry</li><li>Coordinate with the veterinary team to fulfill prescription diet and medication orders.</li></ul>7. Cleanliness &amp; Maintenance<ul><li>Maintain cleanliness and organization of the reception area, waiting room, and public spaces.</li><li>Support general office maintenance tasks when required.</li></ul>8. Emergency Handling<ul><li>Respond calmly and efficiently to emergency cases.</li><li>Direct clients to the veterinary team promptly in urgent situations.</li></ul>9. Product Knowledge &amp; Sales Support<ul><li>Stay informed about clinic services and product offerings.</li><li>Attend training sessions and product demonstrations to enhance knowledge and sales skills.</li><li>Provide input to marketing and promotional campaigns.</li></ul>10. Market Awareness<ul><li>Conduct basic market research to identify opportunities and understand competitor offerings.</li></ul>11. Professionalism &amp; Teamwork<ul><li>Demonstrate punctuality, reliability, and professional personal presentation.</li><li>Collaborate with colleagues to ensure smooth daily operations.</li><li>Support co-workers by undertaking additional tasks when needed.</li></ul>12. Policy &amp; Procedure Compliance<ul><li>Adhere to all clinic policies and procedures regarding sales, billing, payments, and client data.</li><li>Maintain confidentiality and professionalism at all times.</li></ul>Job Type: Full-timeLanguage:<ul><li>Arabic (Preferred)</li></ul>

Receptionist

Are you a strong leader with excellent organizational and customer service skills?We are looking for a Senior Receptionist to lead and manage our reception team, ensuring smooth operations, excellent client service, and efficient coordination in our busy veterinary clinic.In this role, you will be responsible for overseeing all front desk activities, guiding your team, and ensuring that every client and pet receives the highest standard of care and professionalism.Key ResponsibilitiesTeam Leadership &amp; Management<ul><li>Lead, mentor, and supervise the reception team, ensuring tasks are completed efficiently and professionally.</li><li>Oversee daily front desk operations and workflow, resolving challenges and guiding staff as needed.</li><li>Train, schedule, and provide feedback to reception staff to maintain consistent high standards.</li><li>Prepare and manage staff reception schedules to ensure full coverage and smooth operations.</li><li>Act as the main point of contact for management, providing regular updates and feedback on front desk performance and improvements.</li></ul>Client Service &amp; Administration<ul><li>Welcome clients and their pets in a warm, professional, and organized manner.</li><li>Manage appointments for consultations, surgeries, vaccinations, and other procedures.</li><li>Handle phone calls, emails, and client inquiries with accuracy and professionalism.</li><li>Supervise check-in and check-out procedures, billing, payments, and cash handling.</li><li>Ensure consent forms, registration, and documentation are completed accurately.</li></ul>Operations &amp; Financial Management<ul><li>Oversee billing, invoicing, and payment processing for services, products, and medications.</li><li>Reconcile daily sales, maintain accurate records, and generate reports on front desk performance.</li><li>Monitor inventory of retail products and coordinate orders with suppliers.</li><li>Assist management with reporting and process improvements.</li></ul>Team &amp; Clinic Support<ul><li>Coordinate with veterinarians, nurses, and other staff to ensure smooth service throughout the clinic.</li><li>Provide guidance and training to team members on client interactions, product knowledge, and clinic procedures.</li><li>Maintain the reception area, waiting room, and public spaces to a high standard of cleanliness and organization.</li><li>Lead the team in responding calmly and efficiently during emergencies and urgent situations.</li><li>Support the clinic&rsquo;s mission of providing excellent care in an animal-related environment.</li></ul>Qualifications &amp; Skills<ul><li>Proven leadership experience, preferably in a veterinary or medical reception setting.</li><li>Strong problem-solving skills with the ability to handle all reception operations independently.</li><li>Excellent communication, multi-tasking, and client service skills.</li><li>Professional, confident, and able to lead a team in a fast-paced and dynamic environment.</li><li>Flexible with schedules and fully committed to completing assigned tasks and supporting the team when needed.</li><li>Knowledge of appointment scheduling, billing, and front desk systems.</li></ul>Job Type: Full-time

Senior Receptionist

Join Al Barsha Veterinary Clinic LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Barsha Veterinary Clinic LLC

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Receptionist

Senior Receptionist