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Al Farah Butchery & Gourmet

We&rsquo;re Hiring: Call Center Agent &mdash; Abu Dhabi (Full-Time) Preferable Female Al Farah Gourmet &amp; Butchery is expanding and we&rsquo;re looking for a customer-obsessed Call Center Agent to join our team in Abu Dhabi. If you love food, move fast, and thrive on helping customers, we&rsquo;d love to meet you. What you&rsquo;ll do: Handle inbound calls, WhatsApp, and social inquiries; process orders accurately (butchery, gourmet retail, ready-to-cook, catering). Make courteous outbound follow-ups to confirm orders, collect feedback, and share new items &amp; seasonal boxes.Upsell/cross-sell (e.g., trays, sides, spices) and meet monthly conversion KPIs. Coordinate with branches, delivery, and kitchen for smooth, on-time dispatch.Log interactions in CRM; maintain daily reports and order trackers. Resolve issues professionally and escalate when needed.What you&rsquo;ll bring:1&ndash;3 years&rsquo; experience in call center/customer service (F&amp;B or retail preferred). Fluent Arabic &amp; English (spoken &amp; written). Strong phone etiquette, fast typing, and clear documentation. Comfortable with WhatsApp Business, CRM systems, and MS Excel/Google Sheets. Knowledge of Abu Dhabi areas &amp; delivery logistics is a plus. Flexible to work shifts/weekends/holidays when required. Valid residency (Iqama) Interested candidates can send their CVs to hr@alfarahbutchery.comJob Type: Full-timePay: AED2,000.00 - AED3,500.00 per month

Call Center Representative

Join Al Farah Butchery & Gourmet and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Farah Butchery & Gourmet

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Call Center Representative