Qureos Mentor

Al Ghandi Group Enterprises

Job Description:Job Purpose:Sales Consultant will be operating in a dynamic environment and closely working with walk in customer at the showroom. Sales consultant responsible for actively selling the company cars to support the sales volume and gross profit target and conduct the sales process in a professional manner and achieve a high level of customer satisfaction and develop long-term relationships.Key Tasks:<ul><li>To sell the required number of vehicles as per your target while maximizing the profit on each unit sold and working with Al Ghandi Auto&rsquo;s sales processes and methods.</li><li>To Explain all the features and benefits of new and used cars to customers.</li><li>To be a vehicle expert. Know the inn&rsquo;s &amp; the outs of product offerings, optional packages &amp; latest technology.</li><li>To ensure that all customers are informed of and shown all available options, extras, accessories, extended warranties and other value-added products, as and when available, including Al Ghandi Auto certification program to gain customer confidence.</li><li>To Ensure that every customer is offered a test drive and trade-in opportunity.</li><li>To ensure that all customers are properly qualified in respect of methods of vehicle funding and are referred to the Finance and Insurance Manager.</li><li>To strive to delight customers and work towards achieving the highest degree of customer satisfaction and are &ldquo;Completely Satisfied.&rdquo;</li><li>To proactively seek and secure repeat and additional vehicle sales using prospecting, follow-up, referral, and other available methods.</li><li>To update the dealership&rsquo;s records with customer information to ensure that the CRM database is fully and accurately maintained.</li><li>To enhance the reputation of Al Ghandi Automotive Group at every opportunity when interacting with others.</li><li>To handle any other ADHOC Tasks assigned by the Department Heads.</li></ul>Required Qualifications:<ul><li>Excellent verbal and written communication skills</li><li>Strong organizational and time management skills</li><li>Problem solving skills to understand client needs and propose appropriate solutions</li><li>Verbal and written English and Arabic preferred, also other languages.</li><li>Knowledge of sales processes, including the ability to qualify customer needs fully and accurately.</li><li>Be able to drive a variety of vehicles in a calm, safe and reassuring manner.</li><li>Maintain up-to-date knowledge of customer legislation, regulations, and trade practices as well as vehicle legislation as it affects the industry.</li><li>Always demonstrate willingness and enthusiasm to engage in training and personal development.</li><li>Valid driver&rsquo;s license</li></ul>Job Type: Full-time

Sales Consultant-Automotive

Job Purpose:A Quality Controller is responsible for ensuring the highest standards of repair quality, compliance with OEM guidelines, and customer satisfaction through rigorous inspection, documentation, and process audits. This position acts as a key link between workshop operations, technical teams, and customer service to maintain first-time fix rates and prevent repeat repairs.Operational Responsibilities<ul><li>Check repair work performed by technicians to ensure the quality meet the standards of performance to avoid job &ldquo;comebacks&rdquo; and achieve customer satisfaction.</li><li>Check the quality of the Job card (WIP) technical write up.</li><li>Confirm the integrity of work performed by the technician during inspection and road test and note any other operating or safety-related deficiencies of vehicle that need additional work.</li><li>Complete QC reports accurately and completely for each vehicle inspected and tested. Recommend rework of original job(s), additional work requirements, or sign-off to release the vehicle to the customer</li><li>Prepare repeated failure report for management review and measurement of quality increases / decreases at the workshop level</li><li>Coordinate closely with the Team Leaders to perform work in accordance with delivery priorities</li><li>Assist the Reception team when required by diagnosing complex vehicle issues, engaging with customers, and conducting joint road tests if necessary.</li><li>Make sure Team Leaders and managers are aware of recurring work defects by individual technicians or the workshop in general in order that required training be scheduled to overcome weaknesses in technician&rsquo;s work.</li><li>Conduct post-repair quality checks and pre-delivery inspections on all applicable vehicles before handing over to customers.</li><li>Verify that all repair and service work has been performed according to Original Equipment Manufacturer (OEM) standards.</li><li>Check for proper installation, calibration, and functioning of mechanical, electrical, and body components.</li><li>Ensure cleanliness and presentation of the vehicle before release.</li></ul>Road Testing<ul><li>Perform Road tests when necessary to confirm the resolution of customer complaints.</li><li>Identify abnormal noises, vibrations, performance issues, or safety concerns.</li><li>Document findings and communicate them to the workshop supervisor or team leader.</li><li>Check repair work performed by technicians to ensure the quality meet the standards of performance to avoid job &ldquo;comebacks&rdquo; and achieve customer satisfaction</li></ul>Documentation &amp; Reporting<ul><li>Review job cards, technician notes, and repair instructions for accuracy and completeness.</li><li>Complete QC checklists and maintain accurate inspection records.</li><li>Report any repeated defects, workmanship issues, or process deviations to management.</li><li>Support warranty teams by ensuring accurate documentation for warranty repairs.</li></ul>Process Audit &amp; Compliance<ul><li>Ensure repairs adhere to OEM technical procedures and safety standards.</li><li>Conduct random audits of completed jobs to assess workshop performance.</li><li>Support internal audits, brand audits, and after-sales quality evaluations.</li><li>Adhere to Governmental and company Health and Safety polices and regulations to prevent accidents and ensure working in a safe environment</li><li>Comply with all company policies and procedures including manufacturer policy and procedures, security, health, safety, quality, and environmental policies etc.</li><li>Provide recommendations and work with the workshop management to reduce nonvalue added work, enhance working culture/environment, and improve profitability.</li></ul>Customer Support<ul><li>Assist service advisors in explaining technical findings to customers when required.</li><li>Support customer satisfaction programs by preventing repeat repairs and ensuring first-time fix rate.</li></ul>Qualifications &amp; Skills required:<ul><li>Diploma or bachelor&rsquo;s degree in automotive engineering or related field</li><li>3&ndash;5 years of experience in automotive service, quality inspection, or workshop operations</li><li>Strong technical knowledge of mechanical, electrical, diagnostic, and body repair processes</li><li>Experience in dealership after-sales operations preferred</li></ul>Job Type: Full-time

Quality Controller

Role description:The Inventory Controller serves as an administrative support function to the Sales team, focusing on the efficient management of the vehicle supply chain and ensuring the smooth progression of the Sales Cycle. Reporting to the Logistics Manager, the role involves coordinating with various departments and maintaining effective communication channels. Key responsibilities include:General Duties:<ul><li>Support Sales with Pre-Delivery Inspection (PDI) Requests</li><li>Track the location and status of vehicles throughout the Sales/PDI Cycle</li><li>Assist with additional miscellaneous items (e.g., window tint, paint protection)</li><li>Ensure adherence to guidelines and processes for timely delivery, meeting customer promises</li><li>Maintain regular communication with Sales Consultants/Managers through email and the Document Management System (DMS)</li><li>Provide support for IT issues and reporting to facilitate communication</li><li>Foster a positive relationship with the PDI department to ensure smooth operations</li><li>Conduct regular meetings at the PDI center to enhance best practices</li><li>Communicate with the Logistics department to support schedule planning</li><li>Generate vehicle stock reports</li><li>Create and manage vehicle Marine Insurance claims, collaborating with relevant insurance companies to ensure timely repairs and resale readiness</li></ul>Additional Responsibilities for Inventory Control:<ul><li>Oversee and manage inventory levels to meet sales demands.</li><li>Collaborate with the Inventory Control team to conduct regular audits and reconcile discrepancies.</li><li>Implement and maintain inventory management procedures to optimize stock levels and reduce wastage.</li><li>Work closely with the Ordering and Claims Manager to forecast inventory needs based on sales trends.</li><li>Ensure accurate and timely recording of all inventory transactions in the system.</li><li>Coordinate with suppliers and internal teams to resolve any inventory-related issues.</li><li>Monitor and report on slow-moving or obsolete inventory, proposing strategies for clearance or repositioning.</li><li>Implement and enforce safety and security measures for inventory storage.</li><li>Monitor and maintain the inventory of new and used vehicles, ensuring the right mix and adequate stock levels to meet customer demand and dealership targets.</li><li>Conduct regular physical and system-based audits to verify the accuracy of vehicle stock records, identifying discrepancies and implementing corrective measures.</li><li>Address any stock-related issues promptly, such as vehicle damages, missing documentation, or discrepancies, to maintain smooth operations.</li><li>Implement strategies to mitigate the risk of overstocking or understocking and minimize the impact of vehicle depreciation on inventory.</li><li>Maintain up-to-date and accurate records of vehicle stock using inventory management software, recording details such as vehicle specifications, VIN numbers, condition, and location.</li><li>Analyze sales trends and customer preferences to forecast demand, making data-driven decisions on stock replenishment and adjustments.</li><li>Prepare comprehensive reports on vehicle inventory, sales performance, and stock turnover for management review.</li><li>Forecasting and Demand Planning: Utilize historical sales data and market trends to forecast demand for different vehicle models and plan inventory accordingly.</li><li>Ensure proper registration and documentation of vehicle warranties, coordinating with manufacturers to address warranty claims and repairs as needed.</li><li>Collaborate with the sales and marketing teams to ensure that vehicles in the showroom and display areas are presented in an attractive and organized manner and freshly rotated.</li><li>Collaborate with management to set and achieve key performance indicators (KPIs) related to stock turnover, sales targets, and inventory levels.</li><li>Control booking / reservation reports and instil a process to ensure &ldquo;First in first out&rdquo; is followed.</li><li>Assist customers with vehicle inquiries and provide information on available stock, features, and specifications when required.</li><li>Stay updated on relevant industry regulations, ensuring compliance with legal requirements related to vehicle inventory management, registration, and warranties.</li><li>Collaborate with the sales, service, and finance teams to align stock management efforts with overall business objectives.</li><li>Identify opportunities to streamline stock control processes and implement improvements to enhance overall efficiency and accuracy.</li><li>Facilitate effective communication between various departments to address stock-related issues promptly and maintain a seamless workflow.</li><li>Control check-in and out of vehicles at all locations.</li><li>Sustainability Initiatives: Explore and implement sustainable practices in vehicle stock management, such as recycling and reducing waste.</li><li>Controls and Monitors internal vehicles / movements</li></ul>Skills and Attributes:<ul><li>Willingness to learn new skills.</li><li>Demonstrated good communication skills.</li><li>Ambitious and motivated.</li><li>Ability to work under pressure.</li><li>Ability to work independently and collaboratively with colleagues.</li><li>Minimum 5 years of experience in an Inventory Controller position in the Auto industry.</li><li>Relevant work experience, specifically in Sales/Sales Admin.</li><li>Proficiency in Microsoft Office.</li><li>Strong attention to detail.</li><li>Deadline-oriented approach.</li><li>Excellent communication skills.</li></ul>Job Type: Full-time

Inventory Controller

Join Al Ghandi Group Enterprises and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Ghandi Group Enterprises

ABOUT_COMPANY

Sales Consultant-Automotive

Quality Controller

Inventory Controller