Qureos Mentor

Al Ghandi Group Enterprises

The Service Manager required to oversee the maintenance, repair, and servicing of our Heavy Vehicle transport fleet and managing workshop operations, ensuring vehicle efficiency, and leading a team of technicians to maintain high safety and performance standards.Key Tasks:<ul><li>Oversee daily workshop activities, maintenance and repairs of Heavy vehicles.</li><li>Develop and implement maintenance schedules for trucks, buses, and other fleet vehicles.</li><li>Ensure all vehicles comply with safety regulations and company standards.</li><li>Manage and lead a team of mechanics, technicians, and support staff.</li><li>Assign tasks, provide training, and monitor staff performance.</li><li>Ensure a safe and efficient working environment.</li><li>Diagnose mechanical issues in fleet vehicles.</li><li>Ensure proper use of tools, equipment, and spare parts.</li><li>Maintain records of vehicle service history and repairs.</li><li>Monitor workshop expenses and optimize cost-effective repair solutions.</li><li>Manage and process warranty claims for vehicle repairs and follow up with manufacturers or suppliers.</li><li>Manage spare parts inventory, ensuring availability and reducing waste.</li><li>Negotiate with suppliers for quality parts at competitive prices.</li><li>Ensure workshop operations comply with health and safety regulations.</li><li>Conduct risk assessments and implement safety procedures.</li><li>Promote a culture of safety among workshop staff.</li></ul>Required Qualifications :<ul><li>Minimum 5+ years of experience in a service management role, preferably in a transport or logistics company</li><li>Diploma/Degree in Mechanical Engineering, Automotive Engineering, or a related field</li><li>Strong knowledge of vehicle maintenance, repair procedures, and workshop management systems</li><li>Ability to lead a team, delegate tasks, and ensure smooth operations</li><li>Quick decision-making skills for resolving technical issues and workflow challenges</li><li>Proficiency in maintenance management software</li><li>Iveco dealerships experience desirable</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have Minimum 5+ years of experience in a service management role, in a transport or logistics company ?</li></ul>

Service Manager - Heavy Vehicle

Job PurposeTo provide exceptional customer service by handling customer inquiries, complaints, and service requests related to vehicles and after-sales support. The customer service executive ensures a high level of customer satisfaction and loyalty, supporting the company&rsquo;s CRM initiatives and customer retention strategies.Key Responsibilities<ul><li>Handle inbound and outbound customer interactions professionally by phone, email, and CRM platforms.</li><li>Coordinate with internal departments such as service, sales, and parts to resolve customer issues promptly.</li><li>Track and report on customer concerns, feedback, and service trends to management.</li><li>Ensure accurate and timely documentation of all customer interactions.</li><li>Unresolved and Escalate issues to CRM Assistant /Manager.</li><li>Maintain up-to-date knowledge of the company&rsquo;s products, services, policies, and systems.</li><li>Support in improving customer satisfaction KPIs and enhancing the customer journey.</li><li>Respond efficiently and accurately to callers, email, explain possible solutions, and ensure that clients feel supported and valued.</li><li>Able to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Always show a positive company image to customers.</li><li>Efficient / Able to use DMS.</li><li>Adhere to all company policies and procedures.</li></ul>Qualifications<ul><li>Diploma or bachelor&rsquo;s degree in business administration, Marketing, or related field</li><li>2&ndash;4 years of customer service experience, preferably in the automotive industry</li><li>Experience using CRM systems and customer databases</li><li>Excellent oral and written English &amp; Arabic communication skills</li></ul>Job Type: Full-timeLanguage:<ul><li>Arabic (Required)</li></ul>

Customer Service Executive

Join Al Ghandi Group Enterprises and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Ghandi Group Enterprises

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Service Manager - Heavy Vehicle

Customer Service Executive