Urwah Admin

AlGooru

<div>AlGooru is searching for outstanding Growth talents!
We're hiring a Senior Media Buyer
Who Are We ❓
AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students of all ages and levels (K-12, university, and professionals).
We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.
A Fun Fact about AlGooru is that its name derives from &ldquo;Guru,&rdquo; a Sanskrit word meaning a mentor, guide, expert, or master.
The Role Highlights
Main Responsibilities:<ul><li>
Strategizing and executing digital campaigns to recruit and activate customers across all stages of the sales funnel (new user acquisition, current user activation, optimizing drop-offs), and achieving overall sales targets.
</li><li>Optimizing campaigns for maximum return on investment (ROI) by analyzing data and implementing data-driven strategies.
</li><li>Leading the development and execution of a comprehensive measurement framework to track campaign performance and measure success against KPIs.</li></ul>
A Day In Your Life:
Campaign Strategy &amp; Execution:<ul><li><ul><li>
Develop data-driven performance marketing strategies aligned with overall business goals.
</li><li>Plan, execute, and manage paid advertising campaigns across various digital channels (Search Engine Marketing (SEM), Display Advertising, Social Media Advertising, etc.).
</li><li>Conduct A/B testing to optimize campaign elements for improved performance (targeting, messaging, creatives).
</li><li>Collaborate with the creative team to ensure consistent brand messaging across campaigns.
</li></ul></li></ul>Data Analysis &amp; Reporting:<ul><li><ul><li>
Implement and maintain a robust measurement framework to track campaign performance.
</li><li>Analyze campaign data to identify trends, opportunities for improvement, and areas for optimization.
</li><li>Regularly generate reports to communicate campaign performance to stakeholders, including key performance indicators (KPIs) and return on ad spend (ROAS).
</li><li>Translate data insights into actionable recommendations to improve campaign performance.
</li></ul></li></ul>Campaign Management &amp; Optimization:<ul><li><ul><li>
Continuously monitor campaign performance and make adjustments as needed to optimize results.
</li><li>Identify and troubleshoot campaign issues to ensure smooth campaign delivery.
</li>Stay up-to-date on industry trends and best practices in performance marketing. 
<li>
</li></ul></li></ul> 
 
Requirements 
You&rsquo;re the Senior Media Buyer we&rsquo;re looking for if you have:<ul><li>
3-5 years of experience in performance marketing, media buying, or a similar role
</li><li>Proficiency in media planning and buying tools and software
</li><li>Expertise in data analysis and reporting tools (Google Analytics 4, Google Data Studio, etc.)
</li><li>Familiarity with UxCam or similar product analysis partners
</li><li>Experience with A/B testing methodologies
</li><li>Strong understanding of marketing attribution models
</li><li>Solid understanding of target audience demographics and market research techniques
</li><li>Strong analytical and problem-solving skills
</li><li>Strong data-driven decision-making skills
</li><li>Excellent communication and presentation skills</li></ul>
Our application process:<ul><li>
Screening &amp; Intro Call (5-10 mins)</li><li>
Chemistry Interview (15-30 mins)</li><li>
Technical Interview 1 (30-60 mins)</li><li>
Technical Interview 2 (30-60 mins)</li><li>
Offer extended to successful candidates</li></ul> 

Benefits 
What We Offer You❗
At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:<ul><li>
Work from Anywhere</li><li>
No clocking in/out</li><li>
Learn and expense on us!</li><li>
AlGooru Library</li><li>
Vibrant Startup Culture</li><li>
Fast Promotions (like really fast)</li><li>
Coaching &amp; Entrepreneurial Bytes</li></ul>
How to gain extra Gooru points❓<ul><li>
Demonstrate your entrepreneurial, hustling, and energetic spirit</li><li>
Prove your ability to take full ownership of your role without the need to be micromanaged</li><li>
Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.</li><li>
Be extra organized&hellip; like extra&hellip;</li></ul></div>

Senior Media Buyer

<div>AlGooru is hunting for the next generation of Support talents!
We&rsquo;re looking for a Customer Support Lead
Who Are We ❓
AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).
We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.
A Fun Fact about AlGooru is that its name derives from &ldquo;Guru,&rdquo; a Sanskrit word meaning a mentor, guide, expert, or master.
The Role Highlights
Main Responsibilities:<ul><li>
Build the Customer Support department from (almost) scratch.</li><li>
Contribute significantly to the company&rsquo;s goal of delivering exceptional user experiences and top-tier support across various channels.</li><li>
Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals</li></ul>
A Day In Your Life:
Strategic Planning and Roadmap Execution<ul><li>
Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors
</li><li>Hire and onboard new Customer Support agents
</li><li>Lead, support, and coach Support agents to maintain service quality and consistency
</li><li>Utilize and optimize tools and systems to improve team productivity and service quality
</li><li>Gather and communicate feedback from the Tutor Community to support strategic improvements</li></ul>
Customer Operations, Analysis &amp; Reporting<ul><li>
Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities
</li><li>Track and analyze support metrics to monitor performance, identify trends, and improve service quality
</li><li>Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs
</li><li>Collect, analyze, and relay customer and tutor feedback to improve processes and service quality
</li><li>Implement short-term solutions and contribute to long-term operational improvements
</li><li>Collaborate with internal teams to align Customer Support activities with company goals and initiatives</li></ul>
Customer Experience, Escalations &amp; Brand Representation<ul><li>
Serve as the main escalation point for complex customer and tutor issues
</li><li>Oversee handling of customer and tutor inquiries across phone and messaging platforms
</li><li>Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues
</li><li>Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting
</li><li>Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows)
</li><li>Collaborate with Product teams by translating customer feedback into actionable insights
</li><li>Ensure brand values and tone are consistently reflected across all customer interaction channels</li></ul> 

Requirements 
You&rsquo;re the Customer Support Lead if you have:<ul><li>
3&ndash;5 years of experience leading Customer Support or Customer Success teams in a B2C environment
</li><li>Proven experience owning customer experience, service quality, and team performance
</li><li>Strong understanding of post-sales journeys and customer behavior
</li><li>Hands-on experience with CRM and support tools (preferably HubSpot and MessageBird)
</li><li>Data-driven mindset with experience tracking and improving KPIs, SLAs, and OKRs
</li><li>Strong leadership skills with the ability to build, coach, and scale teams
</li><li>Experience working cross-functionally to drive product and operational improvements
</li><li>Highly customer-obsessed, with a strong sense of ownership and attention to detail</li></ul>
 Our application process:<ul><li>
Screening &amp; Intro Call (5-10 mins)</li><li>
Chemistry interview (15-30 minutes)</li><li>
Technical interview 1 (30-60 minutes)</li><li>
Technical interview 2 (30-60 minutes)</li><li>
Vision-fit interview (60-90 minutes)</li><li>
Offer extended to successful applicants</li></ul> 

Benefits 
What We Offer You❗
At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:<ul><li>
Work from Anywhere</li><li>
No clocking in/out</li><li>
Learn and expense on us!</li><li>
AlGooru Library</li><li>
Vibrant Startup Culture</li><li>
Fast Promotions (like really fast)</li><li>
Coaching &amp; Entrepreneurial Bytes</li></ul>
How to gain extra Gooru points❓<ul><li>
Demonstrate your entrepreneurial, hustling, and energetic spirit</li><li>
Prove your ability to take full ownership of your role without the need to be micromanaged</li><li>
Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us.</li><li>
Be extra organized&hellip; like extra&hellip;</li></ul></div>

Customer Support Lead

Join AlGooru and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AlGooru

About Company

Senior Media Buyer

Customer Support Lead