Urwah Admin

AlGooru | القورو

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 Join AlGooru as our next CRM Lead! 🌟
 
 
 
 
 Who Are We ❓
 
 
 
 📚 AlGooru is the leading private tutoring platform in Saudi. We're the first licensed by the National E-Learning Center (NELC), and we're renowned for providing tech-enabled tailored educational support to students from all ages and levels (K-12, university, and professionals).
 
 
 🪙 We've been backed by various local, regional, and international investors including Constructor Capital, Plug &amp; Play Ventures, Techstars, KAUST, Hub71, family offices, and others.
 
 
 💡 A Fun Fact about AlGooru is that its name derives from "Guru," a Sanskrit word meaning a mentor, guide, expert, or master.
 
 
 
 Your Role
 
 
 
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 Design automated customer journeys across Intercom, CleverTap, and OneSignal to boost activation, conversion, and retention.
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 Streamline communications between Students/Parents &harr; Tutors for a seamless lifecycle experience across Sales, Support, and Tutor Success.
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 Use analytics and segmentation to spot drop-offs, launch reactivation campaigns, and continuously improve retention
 
 
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 A Day In Your Life:
 
 
 
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 Define lifecycle strategy for AlGooru from onboarding &rarr; first value &rarr; repeat &rarr; reactivation
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 Build multi-channel journeys across WhatsApp, in-app, push, and email
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 Create best-in-class onboarding experiences using Intercom + CleverTap
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 Own all outbound communications and ensure consistent tone and timing
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 Build actionable segments and cohorts
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 Partner with Sales to align lead nurture, SLAs, and WhatsApp playbooks
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 Partner with Support to embed CSAT, macros, and help center content in journeys
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 Partner with Product &amp; Tech on events, identity resolution, and deliverability
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 Partner with Marketing on promos, seasonality, and referral campaigns
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 Manage WhatsApp Business templates, approvals, and cost efficiency
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 Ensure deliverability, consent, and clear opt-out / opt-down management
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 Maintain QA checklists for all messages (links, deeplinks, tracking, localization)
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 Monitor key lifecycle KPIs: activation, onboarding completion, retention, and reactivation
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 Report insights and propose experiments based on performance data
 
 
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 Requirements
 
 
 
 
 You're the CRM Lead we're looking for if you have:
 
 
 
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 3-5 years of experience in CRM or Lifecycle Marketing for marketplaces, EdTech, or consumer apps.
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 Strong skills in lifecycle design, segmentation, and A/B testing with an analytical mindset.
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 Hands-on experience with WhatsApp lifecycle management and performance tracking.
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 A collaborative, data-driven, and growth-oriented mindset with strong execution bias.
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 Advanced expertise in customer segmentation and lifecycle marketing strategies.
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 Excellent communication and collaboration skills for effective cross-functional teamwork.
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 Comfortable working in fast-paced, evolving environments.
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 Tools:
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 Core: Intercom (in-app, WhatsApp, Help Center), CleverTap (journeys, segmentation, push), OneSignal (system push).
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 Nice to have: HubSpot, CleverTap's analytics, or other analytics platforms
 
 
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 Traits We Love
 
 
 
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 Results-Driven
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 Proactive &amp; Takes Initiative
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 Balances Speed &amp; Quality
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 End-User Obsessed
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 Strong Communicator
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 Super Organized
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 Independent &amp; Team Player
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 Eager to Learn
 
 
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 The Hiring Journey
 
 
 
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 Screening &amp; Intro Call (5-10 mins)
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 Chemistry Interview (15-30 minutes)
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 Technical interview 1 (30-60 minutes)
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 Technical interview 2 (30-60 minutes)
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 Technical Assessment
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 Offer extended to successful applicants
 
 
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 Benefits
 
 
 
 
 Why AlGooru?
 
 
 
 At AlGooru, you'll have an exceptional opportunity to push the boundaries of education. You'll be challenged but never alone, joining a diverse team of innovators committed to redefining learning.
 
 
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 Here's what we offer:
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 🚀 Impact: Help transform education in Saudi Arabia and beyond
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 📈 Growth: Join a rapidly scaling startup with career development opportunities
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 🕒 Flexibility: Work from anywhere + unlimited PTO
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 💰 Rewards: Competitive salary, ESOP shares &amp; quarterly bonuses
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 🎉 Culture: Vibrant team, monthly Pizza Fridays &amp; a supportive environment
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 🎁 Perks: Free hardware/software, learning budget, AlGooru Library &amp; more!
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 We foster a culture of care, one that promotes loyalty, commitment, and a true sense of belonging. Be valued. Be part of it
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CRM Lead

Join AlGooru | القورو and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AlGooru | القورو

ABOUT_COMPANY

CRM Lead