Qureos Mentor

AL HAYAT HOTEL- Sharjah

To ensure the smooth and efficient operation of the front office by providing professional and friendly service to all guests, handling check-ins/outs, managing reservations, and addressing guest needs promptly.Guest Handling<ul><li>Greet guests warmly upon arrival and assist with check-in/check-out procedures.</li><li>Provide information regarding hotel services, amenities, and local attractions.</li></ul>Reservation Management<ul><li>Handle reservations via phone, email, or in person.</li><li>Update room availability and rates in the Hotel Management System.</li></ul>Cashiering and Billing<ul><li>Process payments, issue receipts, and maintain accurate billing records.</li><li>Balance cash and credit transactions at the end of the shift.</li></ul>Communication<ul><li>Liaise with other departments (housekeeping, maintenance, F&amp;B) to fulfill guest requests.</li><li>Handle incoming calls and redirect them as necessary.</li></ul>Guest Complaint Resolution<ul><li>Address and resolve guest concerns promptly and professionally.</li><li>Escalate unresolved issues to the Front Office Supervisor.</li></ul>Administrative Duties<ul><li>Maintain updates records of bookings, guest preferences, and room status.</li><li>Prepare daily reports and handovers.</li></ul>English is must. Arabic Language is a plus. Female or male. Freshers are also welcome.Job Type: Full-timePay: AED1,500.00 - AED1,800.00 per month

Receptionist

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AL HAYAT HOTEL- Sharjah

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Receptionist