Qureos Mentor

Al karnak Hotel Restaurant

We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online,Walk-in and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.Job Responsibilities:<ul><li>Checking guests in and out.</li><li>Receiving and managing reservations made online,Walk-in and telephonically.</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Accept and record wake-up call requests.</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Requirements and skills<ul><li>Education: High school diploma or equivalent; a degree in Hospitality Management is a plus.</li><li>Experience: Previous experience in front desk operations in hotel, customer service, or a hospitality environment is preferred.</li><li>Language Skills: Fluent in English (spoken and written); proficiency in Arabic, French, or other languages is a plus.</li><li>Communication: Strong communication skills, both verbal and written, with the ability to effectively interact with diverse guests.</li><li>Customer Service: A friendly and approachable demeanor with excellent interpersonal skills.</li><li>Multitasking: Ability to manage multiple tasks and handle stressful situations calmly and efficiently.</li><li>Well-presented and professional appearance.</li><li>Experience with hotel reservations software, PMS</li><li>Understanding of how travel planning websites operate, like Booking.com and Expedia</li><li>Competency with Microsoft Office.</li><li>Ability to learn on the job.</li><li>Excellent customer service skills.</li><li>Must have flexible hours.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,500.00 per month

Front Desk Receptionist

Join Al karnak Hotel Restaurant and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al karnak Hotel Restaurant

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Front Desk Receptionist