Urwah Admin

Al Khoory Hotels

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 I. Job Summary
 
 The Operations Manager will be responsible for overseeing the daily operations of the hotel and managing its staff across all departments. The role carries commercial accountability for budgeting, financial management, planning, organizing, and directing hotel services, including Front Office, Food &amp; Beverage, Housekeeping, Engineering, and Sales. The Operations Manager will also ensure the effective implementation of Al Khoory Hotel&rsquo;s brand strategies and initiatives to consistently meet or exceed guest expectations, maximize profitability, and drive operational efficiency.
 
 II. Main Duties and Responsibilities
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 Provide strong leadership, guidance, and direction to the hotel&rsquo;s management team, ensuring delivery of the highest service and quality standards.
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 Oversee day-to-day hotel operations in line with the Al Khoory Hotels organizational structure.
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 Conduct regular departmental briefings, weekly, and monthly operational meetings with department heads.
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 Develop and execute commercial and operational strategies to achieve financial targets and optimize business performance.
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 Manage budgeting, financial planning, and overall control of hotel services including Front Office, F&amp;B, Housekeeping, Engineering, and Sales.
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 Ensure adherence to hotel SOPs, operating controls, and policies, maintaining consistent service standards.
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 Maximize revenue streams and overall hotel profitability.
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 Identify and implement strategies to expand market share and attract new customer segments.
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 Build and maintain positive relationships with key stakeholders, including owners, group management, guests, suppliers, and partners.
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 Oversee both business and people management functions.
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 Prepare and deliver the hotel&rsquo;s annual operating budget, marketing &amp; sales plan, and capital expenditure plan.
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 Lead talent development efforts for key leadership roles, manage employee turnover, recruitment, and training within budgetary parameters.
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 Monitor sales performance, analyze results, and design effective revenue and marketing strategies.
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 Personally ensure that guests receive personalized, attentive, and exceptional service.
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 Utilize guest and staff feedback to recommend improvements that enhance performance and guest satisfaction.
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 Ensure compliance with health &amp; safety standards, licensing laws, and all statutory regulations.
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 </ul>
 III. Job Accountabilities
 <ul>
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 Responsible for adhering to and controlling departmental and hotel operational budgets.
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 Accountable for achieving monthly and annual revenue targets.
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 Drive brand development initiatives in line with Al Khoory standards.
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 Reduce and resolve guest complaints effectively.
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 Ensure all employees work in a safe and compliant environment.
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 Guarantee compliance with all relevant regulations, including Health, Safety &amp; Hygiene, labor laws, and financial reporting standards.
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 Support internal and external audits by ensuring risks are managed and controls are in place.
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 IV. Key Performance Indicators (KPIs)
 <ul>
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 Achievement of monthly and annual revenue targets.
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 Occupancy performance (supply vs. demand).
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 Guest satisfaction scores and feedback.
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 Staff retention and turnover levels.
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 </ul>
 V. Communication &amp; Working Relationships
 
 
 External:
 
 
 <ul>
 <li>
 Travel Agents
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 Corporate Clients and Offices
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 Approved Suppliers &amp; Vendors
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 Government Officials / Regulatory Authorities
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 </ul>
 
 
 Internal:
 
 
 <ul>
 <li>
 Stakeholders and Owners
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 Corporate Office (Al Khoory Hotel Management)
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 Sister Hotels
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 Department Heads
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 All Hotel Staff
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 </ul>
 
 
 Compensation Package:
 
 
 
 AED 12,000 &ndash; 14,000 (all-inclusive) plus standard benefits.
 
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Operations Manager

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 I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;JOB SUMMARY&nbsp;
 
 
 
 
 
 
 Over-all responsible for the day-day-operations related to the hotel and its staff. You would have commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including Front Office, Food and Beverage operations, Housekeeping, Engineering and Sales. Also ensures implementation of Al Khoory Hotel&rsquo;s brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and optimized operational efficiency.
 
 
 
 
 
 
 II.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Main Duties and Responsibilities
 
 
 
 
 
 
 Demonstrates and provide high level of leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services.
 
 
 Oversee the operational functions of the hotel, as per the Organizational chart of Al Khoory Hotels.
 
 
 Hold regular morning briefings and monthly/weekly operational meetings with all head of the departments.
 
 
 Develop and manage the commercial and operational strategy for the hotel to drive optimal performance and achieve financial and other business targets.
 
 
 Commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including Front Office, Food and Beverage operations, Housekeeping, Engineering and Sales.
 
 
 Ensure full compliance to Hotel operating controls, SOP&rsquo;s, policies and procedures to ensure high level of service standards.
 
 
 Maximize revenue and profitability of the hotel.
 
 
 Develop and implement strategies to achieve a larger market share and attract new market segments for the hotel.
 
 
 Maintain effective relationships with key stakeholders, including owners, Al Khoory Group management, customers and suppliers.
 
 
 Business and people management.
 
 
 Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing &amp; Sales Plan and Capital Budget.
 
 
 Actively participate in the development of all key managerial positions and manage effectively employee turnover, recruitment and employee development within budgeted parameters.
 
 
 Analyzing sales figures and devising marketing and revenue management strategies.
 
 
 Regularly and personally verify that guests are receiving personalized, thoughtful and generous service.
 
 
 Use guests and colleague feedback to make recommendations for improvements that drive performance and enhance the guest experience.
 
 
 Ensuring compliance with licensing laws, health and safety and other statutory regulations.
 
 
 
 
 
 
 III.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;JOB ACCOUNTABILITIES
 
 
 
 
 
 
 Accountable for the Hotels &amp; Departments Operational Budget is adhered and controlled.
 
 
 Accountable for the monthly revenue targets.
 
 
 Accountable for brand development
 
 
 Minimizing guest complaints
 
 
 Ensure all Staffs are working in safe working environment.
 
 
 &nbsp;
 
 
 
 IV.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;KEY PERFORMANCE INDICATORS (KPIs)
 
 
 
 
 
 
 Annual/Monthly Revenue targets (indicate figures).
 
 
 Full Occupancy capacity (supply vs. demand)
 
 
 Increased guest satisfaction level
 
 
 People Management (Staff turnover)&nbsp;
 
 
 
 
 
 
 V.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;COMMUNICATION &amp; WORKING RELATIONSHIPS
 
 
 
 
 
 
 
 External&nbsp;&nbsp;:&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 
 
 Travel Agents
 
 
 
 
 
 Corporate Offices/ Companies
 
 
 
 
 
 Suppliers/Vendors
 
 
 
 
 
 Approved Third party suppliers
 
 
 
 
 
 Officers from Government bodies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 
 
 Internal&nbsp;&nbsp;&nbsp;:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 
 
 Corporate Office (Al Khoory Hotel Management)
 
 
 
 
 
 Department Heads
 
 
 
 
 
 All Staffs
 
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Hotel Manager

Join Al Khoory Hotels and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Khoory Hotels

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Operations Manager

Hotel Manager