Qureos Mentor

Al Meera Oman

<div>
 
 
 Role Overview
 
 
 
 The Store Manager is responsible for driving sales, profitability, and operational excellence of a high-volume hypermarket, with a strong focus on FMCG categories (grocery, fresh, and fast-moving essentials). The role ensures optimal stock availability, execution of promotions, control of shrinkage, and delivery of superior customer experience while managing a large, multicultural team.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. FMCG Sales &amp; Commercial Performance
 
 
 <ul>
 <li>
 Drive
 
 FMCG category sales growth
 
 (grocery, fresh, dairy, frozen, beverages, household)
 </li>
 <li>
 Ensure high availability of
 
 fast-moving SKUs and KVIs
 
 </li>
 <li>
 Execute pricing strategies and promotions to remain competitive
 </li>
 <li>
 Maximize basket value, impulse buying, and category penetration
 </li>
 <li>
 Monitor competitor pricing (e.g., discount chains, nearby hypermarkets) and take corrective actions
 </li>
 </ul>
 
 
 
 
 
 2. Inventory Management &amp; Stock Control
 
 
 <ul>
 <li>
 Maintain optimal stock levels with focus on
 
 high-rotation FMCG items
 
 </li>
 <li>
 Achieve
 
 low OOS% (target &lt;2%)
 
 , especially on essential items
 </li>
 <li>
 Monitor expiry management (FIFO/FEFO) and reduce wastage
 </li>
 <li>
 Coordinate with buying and warehouse teams for replenishment planning
 </li>
 <li>
 Ensure accurate stock counts and minimize shrinkage
 </li>
 </ul>
 
 
 
 
 
 3. Fresh Food Operations (Critical Area)
 
 
 <ul>
 <li>
 Oversee fresh departments: Fruits &amp; Vegetables, Butchery, Fishery, Bakery
 </li>
 <li>
 Control
 
 wastage, yield, and margins
 
 in fresh categories
 </li>
 <li>
 Ensure compliance with food safety and hygiene standards
 </li>
 <li>
 Maintain freshness, quality, and visual merchandising standards
 </li>
 </ul>
 
 
 
 
 
 4. Promotions &amp; Campaign Execution
 
 
 <ul>
 <li>
 Execute high-frequency campaigns (weekend deals, 10-day offers, seasonal promotions)
 </li>
 <li>
 Ensure correct pricing, signage, and display of promotional items
 </li>
 <li>
 Coordinate with marketing for in-store visibility and activation
 </li>
 <li>
 Drive bulk sales during peak seasons (Ramadan, Eid, National Day)
 </li>
 </ul>
 
 
 
 
 
 5. Team Leadership &amp; Workforce Management
 
 
 <ul>
 <li>
 Lead and manage a large team (department managers, supervisors, floor staff, cashiers)
 </li>
 <li>
 Plan manpower allocation based on store traffic and peak hours
 </li>
 <li>
 Train staff on FMCG product knowledge and customer service
 </li>
 <li>
 Monitor productivity and enforce discipline
 </li>
 </ul>
 
 
 
 
 
 6. Customer Experience &amp; Service Excellence
 
 
 <ul>
 <li>
 Ensure high standards of customer service across all departments
 </li>
 <li>
 Handle customer complaints and ensure quick resolution
 </li>
 <li>
 Maintain store cleanliness, layout, and ease of navigation
 </li>
 <li>
 Drive loyalty program enrollments and repeat customers
 </li>
 </ul>
 
 
 
 
 
 7. Financial &amp; Operational Control
 
 
 <ul>
 <li>
 Manage store P&amp;L with focus on FMCG margins and cost control
 </li>
 <li>
 Monitor daily sales, expenses, shrinkage, and profitability
 </li>
 <li>
 Ensure proper cash handling, reconciliation, and audit compliance
 </li>
 <li>
 Implement internal controls to prevent losses
 </li>
 </ul>
 
 
 
 
 
 8. E-Commerce &amp; Omnichannel Coordination
 
 
 <ul>
 <li>
 Support online order fulfilment and picker operations
 </li>
 <li>
 Ensure availability of key FMCG items for online platforms (e.g., Talabat)
 </li>
 <li>
 Improve picking accuracy, speed, and substitution management
 </li>
 <li>
 Align store operations with digital sales growth
 </li>
 </ul>
 
 
 
 
 
 9. Compliance, Health &amp; Safety
 
 
 <ul>
 <li>
 Ensure compliance with municipality, food safety, and labor regulations
 </li>
 <li>
 Maintain hygiene standards, especially in fresh and food handling areas
 </li>
 <li>
 Conduct regular safety audits and risk assessments
 </li>
 </ul>
 
 
 
 
 
 Key KPIs (FMCG-Focused)
 
 
 <ul>
 <li>
 FMCG sales growth (%)
 </li>
 <li>
 OOS% (target &lt;2% on KVIs)
 </li>
 <li>
 Inventory turnover ratio
 </li>
 <li>
 Shrinkage / wastage % (especially fresh categories)
 </li>
 <li>
 Gross margin by category
 </li>
 <li>
 Basket size and conversion rate
 </li>
 <li>
 Customer satisfaction score
 </li>
 <li>
 Staff productivity (sales per employee)
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Retail Management, or related field
 </li>
 <li>
 7&ndash;12 years of experience in hypermarket / supermarket operations
 </li>
 <li>
 Minimum 3&ndash;5 years as Store Manager in
 
 FMCG-focused retail
 
 </li>
 <li>
 Strong experience in
 
 fresh food operations and high-volume FMCG sales
 
 </li>
 <li>
 GCC/Middle East experience preferred
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong FMCG knowledge (category management, pricing, promotions)
 </li>
 <li>
 Inventory planning and demand forecasting expertise
 </li>
 <li>
 Leadership and team management skills
 </li>
 <li>
 Strong analytical and commercial mindset
 </li>
 <li>
 Knowledge of POS, ERP, and inventory systems
 </li>
 <li>
 Excellent communication (English required; Arabic preferred)
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies
 
 
 <ul>
 <li>
 Highly results-driven with ownership mindset
 </li>
 <li>
 Customer-focused and service-oriented
 </li>
 <li>
 Ability to handle pressure during peak trading periods
 </li>
 <li>
 Strong decision-making and problem-solving skills
 </li>
 </ul>
 
 
 
 
 
 Additional Requirements (GCC Context)
 
 
 <ul>
 <li>
 Flexible to work extended hours, weekends, and holidays
 </li>
 <li>
 Experience managing multicultural teams
 </li>
 <li>
 Understanding of local consumer behavior and seasonal demand
 </li>
 </ul>
 
 
 
 
 
 Critical Success Factors (Hypermarket FMCG)
 
 
 <ul>
 <li>
 Maintaining
 
 near-zero stock-outs on essential items
 
 </li>
 <li>
 Tight control on
 
 fresh category wastage and margins
 
 </li>
 <li>
 Flawless execution of
 
 frequent promotions
 
 </li>
 <li>
 Strong coordination between
 
 store, supply chain, and buying teams
 
 </li>
 <li>
 Efficient handling of
 
 peak periods and bulk customer demand
 
 </li>
 </ul>
</div>

Store Manager – Hypermarket (FMCG Focus)

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Store Manager – Hypermarket (FMCG Focus)