Qureos Mentor

AL Nabooda Automobiles LLC.

<div>
 
 
 Join Our Team as a Supervisor &ndash; Lease &amp; Rental!
 
 
 
 Are you an experienced operations or leasing professional with a strong understanding of vehicle rentals and customer service? Do you enjoy leading teams, coordinating daily operations, and ensuring smooth customer experiences in a fast-paced environment? If yes, we&rsquo;d love to welcome you to our team as a
 
 Supervisor &ndash; Lease &amp; Rental
 
 .
 
 
 
 
 
 
 About us
 
 
 
 Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.
 
 
 Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.
 
 
 With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.
 
 
 
 
 
 
 Job Purpose
 
 
 
 To lead and manage the customer-facing Lease &amp; Rental (L&amp;R) operations team, ensuring high-quality customer interactions, efficient fleet utilization, adherence to Service Level Agreements (SLAs), and smooth lifecycle management of all L&amp;R vehicles. The role ensures daily operational excellence, customer satisfaction, and strong coordination with internal departments including New Car Sales, Brand&rsquo;s Administration, Logistics, Service, Body Shop, Used Cars, Parts, and Finance.
 
 
 
 
 
 
 Accountabilities
 
 
 
 
 Team Leadership &amp; Customer Experience
 
 
 <ul>
 <li>
 Lead, coach, and develop the L&amp;R frontline team to deliver exceptional service and meet performance targets.
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 <li>
 Manage customer interactions, escalations, and complaint resolution, ensuring fast turnaround and high customer satisfaction.
 </li>
 <li>
 Ensure adherence to internal and cross-departmental SLAs.
 </li>
 </ul>
 
 
 
 
 
 Fleet Management
 
 
 <ul>
 <li>
 Oversee the full lifecycle of the L&amp;R fleet&mdash;from delivery, in-service period, replacement, return to stock, and transfer to Used Cars.
 </li>
 <li>
 Monitor fleet utilization, ensuring availability ratios and proactive movement of vehicles.
 </li>
 <li>
 Recommend fleet replacements based on mileage, condition, TCO and business needs.
 </li>
 <li>
 Ensure 100% compliance with manufacturer maintenance schedules.
 </li>
 <li>
 Monitor damages, insurance claims, repairs, and cost recovery (customer/warranty/insurance).
 </li>
 </ul>
 
 
 
 
 
 Operational Control &amp; Interdepartmental Coordination
 
 
 <ul>
 <li>
 Coordinate with NC, UC, Admin, Service Advisors, Body Shop, Logistics, and Finance teams for timely vehicle processing.
 </li>
 <li>
 Manage customer returns, ensuring proper documentation, damage reporting, and SLA adherence.
 </li>
 <li>
 Ensure accurate and timely issuance of invoices (rental, lease packages, Salik, fines, damage charges, and insurance recoveries).
 </li>
 <li>
 Ensure all regulatory requirements are fulfilled, including registration renewals and documentation accuracy.
 </li>
 <li>
 Provide operational support to Mobility projects and broader L&amp;R requirements.
 </li>
 <li>
 Control customer charges by screening estimates and negotiating with respective teams on fair, agreed billing.
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 </ul>
 
 
 
 
 
 Reporting &amp; Performance Tracking
 
 
 <ul>
 <li>
 Submit daily, weekly, and monthly reports covering fleet status, utilization, service adherence, customer metrics, and operational KPIs.
 </li>
 <li>
 Monitor and control operational costs, including repair costs allocated to ANA.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Identify and implement process improvements to enhance customer experience, reduce downtime, and increase operational efficiency.
 </li>
 <li>
 Ensure ongoing training and upskilling for the team, including product knowledge, systems proficiency, and communication skills.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses.
 </li>
 <li>
 Comprehensive benefits package including health insurance and more.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 A vibrant company culture that values teamwork and innovation.
 </li>
 </ul>
 
 
 
 
 
 What you will need
 
 
 <ul>
 <li>
 Bachelors degree or equivalent
 </li>
 <li>
 UAE/Middle East Automobile experience
 </li>
 <li>
 Proven experience of achieving targets.
 </li>
 </ul>
 
 
</div>

Supervisor - Lease & Rental

<div>
 
 
 Join Our Team as a Service Advisor!
 
 
 
 
 
 
 Are you a driven sales professional with a passion for vehicles and a knack for building lasting customer relationships? Do you thrive in a fast-paced environment and have a proven ability to close deals? If so, we&rsquo;d love to welcome you to our team as a Service Advisor!
 
 
 
 
 
 
 About us
 
 
 
 Since 1976, Al Nabooda Automobiles has been committed to delivering excellence by offering our customers a diverse range of products and services that meet the high standards of the prestigious brands we represent. Our ongoing investment in premium service equipment and our team of dedicated and skilled professionals have cultivated a growing base of satisfied customers.
 
 
 Al Nabooda Automobiles LLC is the exclusive authorized distributor for Audi, Porsche, and Volkswagen in Dubai and the Northern Emirates.
 
 
 With twelve state-of-the-art showrooms and service centers across Dubai, Sharjah, and Fujairah, our expert workforce is focused on maintaining exceptional service and quality standards.
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 Customer Focus
 
 
 <ol>
 <li>
 Take details of vehicle history and faults, provide customer with an estimate of time and cost, on completion of work ensure customer understands all work carried out and deal with any concerns or complaints.
 </li>
 <li>
 Check invoices, ensure accuracy and explain to the customers any additional cost and warranty information.
 </li>
 <li>
 Pro-actively communicate with customers if additional work is required, explain safety, cost and time impact.
 
 
 </li>
 </ol>
 
 
 Business Development
 
 
 <ol>
 <li>
 Understand customer&rsquo;s ongoing vehicle requirements, and use these to the benefit of the sales and service elements of the business.
 
 
 </li>
 <li>
 Up-sell additional services and products to customers to increase profitability of the service centre.
 </li>
 </ol>
 
 
 Operational
 
 
 <ol>
 <li>
 Plan all jobs effectively to optimise workshop utilisation, offer additional services to customers when workshop not working to capacity.
 </li>
 <li>
 Open job cards,( standard and warranty), co-ordinate with Team Leaders from the workshop ensuring that information is accurate and any special requirements are identified.
 </li>
 <li>
 Maintain an accurate database of customer information to aid in product recall and marketing campaigns.
 </li>
 <li>
 Observe all guidelines, instructions and conditions laid down by the law, the authorities and the manufacturer with regard to customer advice.
 </li>
 </ol>
 
 
 Personal Development
 
 
 <ol>
 <li>
 Practice personal continuous improvement by attending any relevant courses.
 </li>
 <li>
 Arrange a meeting with your line manager in accordance with the annual appraisal.
 </li>
 <li>
 Attend regular staff meetings, using them as a basis for the communication of any ideas for improvement in processes, cost savings and revenue increases.
 </li>
 </ol>
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses.
 </li>
 <li>
 Comprehensive benefits package including health insurance and more.
 </li>
 <li>
 Opportunities for professional development and career advancement.
 </li>
 <li>
 A vibrant company culture that values teamwork and innovation.
 </li>
 </ul>
 
 
 
 
 
 What you will need
 
 
 <ul>
 <li>
 Bachelors degree or equivalent
 </li>
 <li>
 UAE/Middle East Automobile experience
 </li>
 <li>
 Proven experience of achieving targets.
 </li>
 <li>
 Certified Service Advisor
 </li>
 </ul>
</div>

Certified Service Advisor - Porsche

Join AL Nabooda Automobiles LLC. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AL Nabooda Automobiles LLC.

ABOUT_COMPANY

Supervisor - Lease & Rental

Certified Service Advisor - Porsche