Qureos Mentor

Al Omran for Teaining and Developing

Job Title: ReceptionistLocation: Al Omran Training and Development CentreJob Summary: The receptionist will serve as the first point of contact for students, staff, and visitors, providing excellent customer service in a welcoming and professional manner. This role involves managing front-office duties, answering calls, scheduling appointments, handling inquiries, and supporting administrative staff to ensure smooth daily operations in the educational institute.Key Responsibilities:<ul><li>Front Desk Management:</li><li>Greet and welcome students, parents, staff, and visitors in a professional and friendly manner.</li><li>Direct visitors to appropriate offices or individuals within the institute.</li><li>Answer and manage incoming calls, respond to inquiries, and transfer calls as necessary.</li><li>Maintain an organized front desk area, ensuring it is neat and presentable at all times.</li><li>Administrative Support:</li><li>Handle administrative duties such as scheduling appointments, meetings, and events for staff and faculty.</li><li>Assist with student registration, document management, and filing systems.</li><li>Manage incoming and outgoing mail and deliveries, ensuring timely distribution.</li><li>Assist with the preparation of reports, presentations, and other educational materials.</li><li>Customer Service:</li><li>Provide information about courses, programs, admissions, and policies to prospective students and visitors.</li><li>Address concerns or complaints, ensuring a high level of satisfaction and resolving issues promptly or escalating when necessary.</li><li>Maintain up-to-date knowledge of school events, programs, and policies to accurately inform students and parents.</li><li>Student Support:</li><li>Assist students with general inquiries related to academic schedules, admissions, and campus services.</li><li>Coordinate student appointments with academic advisors or other relevant staff members.</li><li>Maintain confidentiality and discretion in dealing with sensitive student information.</li><li>Office Coordination:</li><li>Ensure the reception area is stocked with necessary supplies, such as brochures, forms, and promotional materials.</li><li>Assist with coordination and setup for events and meetings within the institute.</li><li>Maintain accurate student records, appointment logs, and other office documents.</li></ul>Skills and Qualifications:<ul><li>Education: High school diploma or equivalent required; a degree or certification in office administration or a related field is preferred.</li><li>Experience: Previous experience in a receptionist or customer service role, preferably in an educational setting.</li><li>Communication: Excellent verbal and written communication skills, with the ability to interact with diverse groups in a professional and courteous manner.</li><li>Organizational Skills: Strong multitasking abilities, time management, and attention to detail.</li><li>Technical Skills: Proficiency in using office software (Microsoft Office Suite, Google Workspace) and phone systems. Familiarity with educational software or databases is a plus.</li><li>Personality: Friendly, approachable, and professional demeanor. Ability to remain calm and efficient in a busy environment.</li><li>Languages: Arabic &amp; English</li></ul>Working Hours: Six days a week ( 10:00 to 8:00)Additional Information: The receptionist is expected to be a key representative of the educational institution and contribute to a positive, supportive, and productive environment for students, staff, and visitors. The role may require occasional flexibility for events or special programs.Job Type: Full-timePay: AED3,500.00 - AED4,500.00 per monthExperience:<ul><li>receptionist: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Receptionist

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Al Omran for Teaining and Developing

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Receptionist