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Al Rayes Laundry & Dry Cleaning

Overview The Branch Supervisor plays a critical role in managing the daily operations of the branch, ensuring compliance with branch SOP and fostering a customer-centric environment. This position requires strong leadership skills and a deep understanding of Counter Clerk to drive and maintain high standards of customer service. The ideal candidate will be responsible for overseeing branch staff, managing customer relationships, and ensuring adherence to policies such as Counter clerk SOP. .Duties<ul><li>Supervise daily branch operations and ensure compliance with all regulatory requirements, including the BRANCH PERMITTED,STAFF, QID ,DAILY ROSTER,Laundry Item,</li><li>Lead, train, and develop branch staff to enhance performance through effective relationship management.</li><li>Manage customer relationships by providing exceptional service, addressing inquiries, and resolving issues promptly.</li><li>Oversee cash management processes, including cash handling, debits &amp; credits, and fraud prevention and detection measures.</li><li>Utilize financial software for efficient operations and maintain accurate records of transactions.</li><li>Conduct regular performance evaluations of team members and implement strategies for continuous improvement in customer service</li><li>Collaborate with upper management to develop branch goals and strategies that align with overall company objectives.</li></ul>Skills<ul><li>Strong knowledge of Branches services, Supervising operations,</li><li>Proficient in customer relationship management with a focus on enhancing customer satisfaction.</li><li>Excellent leadership abilities with experience in team management and employee development.</li><li>Basic math skills along with proficiency in 10 key typing for efficient data entry.</li><li>Previous experience as Branches Supervisor /Retail Supervisor preferred but not mandatory. The Branch Supervisor position is ideal for individuals who are passionate about leading teams within the Laundry Field while providing exceptional service to customers.</li></ul>Job Type: Full-timePay: QAR2,500.00 - QAR3,000.00 per month

Branch Supervisor ( With driver License)

The Head of Customer Service leads the customer experience strategy across all laundry service touchpoints&mdash;retail, delivery, and digital. This role ensures timely resolution of customer issues, drives satisfaction and loyalty, and continuously improves service quality. The ideal candidate combines operational know-how with empathy and leadership.1. Customer Experience Strategy<ul><li>	Design and implement a customer service framework tailored to laundry operations (pickup, delivery, garment care).</li></ul><ul><li>	Monitor customer satisfaction metrics (monday.com) and drive improvement initiatives.</li></ul><ul><li>	Ensure consistent service quality across all channels&mdash;phone, snonu, email, whatsapp and phone call.</li></ul>2. Team Leadership<ul><li>	train, and manage customer service representatives and delivery support staff.</li></ul><ul><li>	Handling complaints, refunds, damaged items, and service delays.</li></ul><ul><li>	Conduct regular performance reviews and coaching sessions.</li></ul>Operations &amp; Technology<ul><li>	Oversee CRM and ticketing systems to track customer interactions and resolutions.</li></ul><ul><li>	Collaborate with logistics and laundry operations to resolve service bottlenecks.</li></ul><ul><li>	Implement automation and AI tools to streamline customer support.</li></ul>3.Quality Assurance &amp; Feedback<ul><li>	Analyze customer feedback to identify recurring issues and service gaps.</li></ul><ul><li>	Work with laundry technicians to ensure garment handling meets customer expectations.</li></ul><ul><li>	Lead root-cause analysis for service failures and implement corrective actions.</li></ul>4.Financial &amp; Reporting<ul><li>	Manage departmental budgets and optimize resource allocation.</li></ul><ul><li>	Prepare monthly reports.</li></ul>Personal Attributes<ul><li>	Empathetic and solution-oriented.</li></ul><ul><li>	Detail-driven with a passion for service excellence.</li></ul><ul><li>	Able to thrive in a fast-paced, customer-facing environment.</li></ul><ul><li>	Strong leadership presence and team motivator.</li></ul>Required Skills &amp; Qualifications<ul><li>	5+ years in customer service leadership, ideally in laundry, hospitality, or logistics.</li></ul><ul><li>	Strong understanding of laundry operations and garment care standards.</li></ul><ul><li>	Proficiency in CRM platforms and customer analytics.</li></ul><ul><li>	Excellent communication and conflict resolution skills</li></ul>Job Type: Full-timePay: QAR3,500.00 per month

Head of Customer Service (HOD)

Join Al Rayes Laundry & Dry Cleaning and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Rayes Laundry & Dry Cleaning

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Branch Supervisor ( With driver License)

Head of Customer Service (HOD)