Urwah Admin

Al Rostamani International Exchange

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>Emirates Electrical Engineering is a specialized business platform that provides comprehensive turnkey solutions combining development, financing, construction and operation of solar rooftops for commercial and industrial building in the UAE, also a responsive and flexible organization dedicated for the design and construction of turnkey electrical power projects such as High Voltage Substations, Cable Networks and Transmission Lines.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
Responsible for creating detailed technical drawings for the electrical and renewal energy projects using AutoCAD or MICRO station software. Your work will play a pivotal role in translating conceptual designs into detailed drawing, ensuring the successful execution of projects.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><ul><li>Create precise and comprehensive technical drawings, schematics, and layouts for electrical projects, adhering to industry standards and regulations</li>
<li>Utilize your experience and knowledge to design solar PV systems, including panel layouts, string sizing, and electrical wiring diagrams</li>
<li>Collaborate closely with technical/design managers, engineers, project managers, and other stakeholders to ensure that drawings and designs meet project requirements and specifications</li>
<li>Create detailed layouts, circuit diagrams, sketches, and drawings for new and modified equipment specifications</li>
<li>Maintain accurate and organized project documentation, including revisions and as-built drawings</li>
<li>Provide technical support and assistance to project teams and other departments as needed</li>
<li>Suggest design modifications or improvements that enhance project efficiency and cost-effectiveness</li>
<li>Identify and address design issues or discrepancies in a proactive and timely manner</li>
<li>Stay up-to-date with industry codes, standards, and best practices related to electrical design and solar PV systems</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><p><b>
Qualifications</b></p>
<ul><li>Must possess industry recognised advanced vocational or technical training from a reputed institution.</li>
<li>Diploma or higher in electrical engineering would be plus</li>
<li>Advance knowledge of using AutoCAD, MICRO Station</li></ul><br>
<p>
</p><p><b>Experience</b></p>
<ul><li>Must have minimum 2-5 years of work experience in drafting for electrical project</li>
<li>Experience in renewable energy would be added advantage</li></ul><br>
<p>
</p><p><b>Knowledge &amp; Skills</b></p>
<ul><li>Able to understand specification requirements given by client.</li>
<li>Must have a functional knowledge about the workings electrical and solar projects</li>
<li>Must possess a basic understanding of engineering skills and concepts</li>
<li>Drafting speed</li>
<li>Able to find corrections and devise drawings.</li>
<li>Willingness to work to deadlines</li>
</ul>
</div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

Draughtsman

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
The Customer Support Engineer will be responsible for providing advanced technical support to our customers, ensuring the resolution of complex issues, and maintaining a high level of customer satisfaction. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><ul><li>Technical Support:
<ul><li>Provide advanced technical support to customers via phone, email, and chat.</li>
<li>Collaborate with cross-functional teams, including engineering and product management, to resolve customer issues.</li>
</ul></li><li>Customer Interaction:
<ul><li>Act as the primary point of contact for high-priority customer issues.</li>
<li>Communicate effectively with customers to understand their issues and provide timely updates.</li>
<li>Ensure a high level of customer satisfaction through professional and empathetic communication.</li>
</ul></li><li>Documentation and Knowledge Sharing:
<ul><li>Create and maintain detailed documentation of customer issues and resolutions.</li>
<li>Develop and update knowledge base articles to help customers resolve common issues.</li>
<li>Mentor and train workshop engineers to enhance their technical skills and customer service abilities.</li>
</ul></li><li>Product Feedback:
<ul><li>Gather and analyze customer feedback to identify common issues and areas for improvement.</li>
<li>Provide detailed feedback to the product development team to help improve product quality and usability.</li>
</ul></li><li>Continuous Improvement:
<ul><li>Stay up-to-date with the latest industry trends and technologies.</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><ul><li>Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering or a related field.</li>
</ul></li><li>Experience:
<ul><li>Minimum of 3 years of experience in a technical support role, preferably in a senior or lead capacity.</li>
</ul></li><li>Technical Skills:
<ul><li>Strong understanding of commercial vehicles
</li><li>Proficiency in resolving complex technical issues.</li>
</ul></li><li>Soft Skills:
<ul><li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving and analytical abilities.</li>
<li>Ability to work independently and as part of a team.</li>
<li>High level of empathy and customer focus.</li>
</ul></li></ul></div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

Customer Support Engineer

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
To process transactions as per customer request which includes Remittances, Cash, Cheques and other financial transactions in accordance with the guidelines provided by the Company with accuracy and efficiency. To ensure that the transactions and documentation process is in line with both the internal and regulatory compliance requirements.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><p><b>
Customer Satisfaction / Service Standards</b></p>
<ul><li>Meet and Greet customers at Counter / Lobby area, and thank them for their business</li>
<li>Provide service to Retail and Commercial customers as per established ARIE standards</li>
<li>Communicate regulations and norms regarding transactions in a professional manner</li>
<li>Provide advice and guidance about ARIE Products &amp; Services to customers as and when necessary</li>
<li>Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT on a continuous basis</li>
<li>Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities</li></ul><br>
<p>
</p><p><b>Financial / Sales</b></p>
<ul><li>Ensure optimal profit margins are maintained for transactions</li>
<li>Solicit referrals and initiate cross-selling opportunities to existing customers</li>
<li>Actively convert walk-in customers to IntroCard holders.</li>
<li>Explore opportunities to increase customer base, transaction number, Revenue per transaction &amp; customer and overall operational revenue performance to meet the overall objectives</li></ul><br>
<p>
</p><p><b>Operations / Controls</b></p>
<ul><li>Handle Foreign Currency, Remittances, and other customer transactions as required by the Corporate or WPS customer or the Retail customer and as assigned by the Branch Management / department manager, with zero defects</li>
<li>Ensure assigned work activities are carried out as per Company policies and procedures</li>
<li>Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tailed and appropriately handled as instructed by the Branch Management</li>
<li>Report any anomalies such as under/Overs to concerned superior immediately</li>
<li>Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives</li>
<li>Identify improvement areas &amp; propose constructive changes to achieve operational excellence</li>
<li>Ensure documentation and the transaction process is in compliance with both the internal and regulatory requirement</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><p><b>
Qualifications</b></p>
<ul><li>Graduate or equivalent in any related field</li></ul><br>
<p>
</p><p><b>Experience</b></p>
<ul><li>2 years of prior experience as a Cashier/Teller</li>
<li>Previous exposure to large volume of cash handling is an added advantage</li></ul><br>
<p>
</p><p><b>Knowledge &amp; Skills</b></p>
<ul><li>Knowledge of basic computer applications and operations</li>
<li>Good interpersonal skills</li>
<li>Good communication skills</li>
<li>Customer service oriented</li>
<li>Good quantitative skills</li>
</ul>
</div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

Cashier

Join Al Rostamani International Exchange and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Rostamani International Exchange

ABOUT_COMPANY

Draughtsman

Customer Support Engineer

Cashier