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Al Zayani Commercial Services S.P.C

Job DescriptionPosition : Sales Manager Reporting To: General Manager_____________________________________________________________________Sales Manager in the following duties &amp; responsibilities:<ul><li>In charge of running a smooth, efficient, and profitable operations of the Sales.</li><li>Responsible for presentation of budgets, sales forecasts, market studies, and business plan, including advertising, promotional campaigns, etc., for the division on a weekly basis and as when required by the management.</li><li>Team Management: training and supervising the sales team to ensure they meet their targets.</li><li>Sales Strategy Development: Creating sales plans to achieve revenue and growth objectives.</li><li>Performance Monitoring: Analyzing sales performance and using key metrics to evaluate the effectiveness of implemented strategies.</li><li>Client Relationship Management: Establishing and maintaining strong relationships with clients, understanding their needs, and anticipating their expectations.</li><li>Forecasting and Reporting: Preparing accurate sales forecasts and reports for management on results and market trends.</li><li>Continuous Training: Implementing training programs for the team to improve their skills and product knowledge.</li><li>Attend exhibitions and fairs and represent the company in meetings with suppliers as deemed necessary, after obtaining approval from the management.</li><li>Strict compliance with all company policies and procedures.</li><li>Responsible for preparing orders for the division's products, ensuring healthy stock levels upon obtaining the management&rsquo;s approval.</li><li>Prepare all necessary quotations and tenders and ensure timely submission, after obtaining the management&rsquo;s approval</li><li>Attend to any other assignments given by the management within the scope of the company's activities.</li></ul>Work Location: In person

Sales Manager

CORE RESPONSIBILITIES<ul><li>Operational Leadership: Take full accountability for the Service Center&rsquo;s performance. Direct and oversee all activities to ensure smooth, efficient, and highly profitable operations while maintaining world-class customer satisfaction levels.</li><li>Financial Management &amp; Budgeting: Lead the preparation of yearly departmental budgets. Develop and execute sales forecasts for spare parts and consumables, ensuring the department meets or exceeds its revenue and margin targets.</li><li>Inventory &amp; Supply Chain Oversight: Manage and optimize the inventory lifecycle. Approve all re-ordering of spares and consumables, ensuring a strategic balance between &quot;healthy stock levels&quot; and minimized capital tie-up.</li><li>Contract Management: Oversee the entire lifecycle of Maintenance Contracts for all products. Ensure 100% coverage of machines under contract and drive the timely issuance, renewal, and collection of service agreements.</li><li>Technical Team Management: Lead, mentor, and evaluate the performance of the Assistant Service Manager, Service Engineers, and technicians. Identify training needs to ensure the team remains expert in Ricoh and other represented brands.</li><li>Service Quality Assurance: Establish and monitor Key Performance Indicators (KPIs) such as Response Time, First-Time Fix Rate, and Machine Downtime to ensure service excellence.</li><li>Strategic Compliance: Ensure the entire department operates in strict compliance with company policies, international service standards, and health and safety regulations.</li><li>Key Account Support: Act as the final point of escalation for technical issues or customer grievances, maintaining strong relationships with high-value clients.</li><li>Reporting: Provide comprehensive monthly reports to Senior Management regarding operational efficiency, service profitability, and market trends.</li><li>General Management: Carry out any other strategic assignments as instructed by the Management/Board of Directors.</li></ul>Work Location: In person

Service Manager

Join Al Zayani Commercial Services S.P.C and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Zayani Commercial Services S.P.C

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Sales Manager

Service Manager