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Al Zayani Commercial Services S.P.C

Job DescriptionPosition : Sales Manager Reporting To: General Manager_____________________________________________________________________Sales Manager in the following duties &amp; responsibilities:<ul><li>In charge of running a smooth, efficient, and profitable operations of the Sales.</li><li>Responsible for presentation of budgets, sales forecasts, market studies, and business plan, including advertising, promotional campaigns, etc., for the division on a weekly basis and as when required by the management.</li><li>Team Management: training and supervising the sales team to ensure they meet their targets.</li><li>Sales Strategy Development: Creating sales plans to achieve revenue and growth objectives.</li><li>Performance Monitoring: Analyzing sales performance and using key metrics to evaluate the effectiveness of implemented strategies.</li><li>Client Relationship Management: Establishing and maintaining strong relationships with clients, understanding their needs, and anticipating their expectations.</li><li>Forecasting and Reporting: Preparing accurate sales forecasts and reports for management on results and market trends.</li><li>Continuous Training: Implementing training programs for the team to improve their skills and product knowledge.</li><li>Attend exhibitions and fairs and represent the company in meetings with suppliers as deemed necessary, after obtaining approval from the management.</li><li>Strict compliance with all company policies and procedures.</li><li>Responsible for preparing orders for the division's products, ensuring healthy stock levels upon obtaining the management&rsquo;s approval.</li><li>Prepare all necessary quotations and tenders and ensure timely submission, after obtaining the management&rsquo;s approval</li><li>Attend to any other assignments given by the management within the scope of the company's activities.</li></ul>Work Location: In person

Sales Manager

CORE RESPONSIBILITIES<ul><li>Operational Leadership: Take full accountability for the Service Center&rsquo;s performance. Direct and oversee all activities to ensure smooth, efficient, and highly profitable operations while maintaining world-class customer satisfaction levels.</li><li>Financial Management &amp; Budgeting: Lead the preparation of yearly departmental budgets. Develop and execute sales forecasts for spare parts and consumables, ensuring the department meets or exceeds its revenue and margin targets.</li><li>Inventory &amp; Supply Chain Oversight: Manage and optimize the inventory lifecycle. Approve all re-ordering of spares and consumables, ensuring a strategic balance between &quot;healthy stock levels&quot; and minimized capital tie-up.</li><li>Contract Management: Oversee the entire lifecycle of Maintenance Contracts for all products. Ensure 100% coverage of machines under contract and drive the timely issuance, renewal, and collection of service agreements.</li><li>Technical Team Management: Lead, mentor, and evaluate the performance of the Assistant Service Manager, Service Engineers, and technicians. Identify training needs to ensure the team remains expert in Ricoh and other represented brands.</li><li>Service Quality Assurance: Establish and monitor Key Performance Indicators (KPIs) such as Response Time, First-Time Fix Rate, and Machine Downtime to ensure service excellence.</li><li>Strategic Compliance: Ensure the entire department operates in strict compliance with company policies, international service standards, and health and safety regulations.</li><li>Key Account Support: Act as the final point of escalation for technical issues or customer grievances, maintaining strong relationships with high-value clients.</li><li>Reporting: Provide comprehensive monthly reports to Senior Management regarding operational efficiency, service profitability, and market trends.</li><li>General Management: Carry out any other strategic assignments as instructed by the Management/Board of Directors.</li></ul>Work Location: In person

Service Manager

Job DescriptionPosition : Manager, Administration and Accounts_______________________________________________________________________________________________- Lead, review, and manage all daily administrative and accounting operations, including high-level government and internal correspondences.- Oversee the accuracy of all account transactions (Customers, Suppliers, Cash, Bank, Payroll, and General Ledger) and enforce credit policy requirements.- Take full responsibility for the reconciliation of all ledgers and the production of monthly Trial Balances and financial statements.- Supervise the processing of daily payroll data, including overtime, leave management, and final settlements in strict accordance with Bahrain Labor Law.- Manage the lifecycle of staff Permits, CPRs, and Gate Passes, ensuring timely renewals and communication with HR three months in advance.- Review and approve all Cash Ledgers on a weekly basis to ensure liquidity and accuracy.- Oversee the timely generation and submission of monthly customer invoices within the first week of each month.- Analyze daily sales reports across all branches, supporting the marketing and sales teams in developing future promotions and requirements.- Direct the follow-up strategy for retail and B2B collections and provide high-level reporting to senior management.- Manage the LPO process by reviewing competitive quotations and verifying supplier statements prior to payment authorization.- Ensure all utility and rent obligations are recorded and settled well before due dates.- Lead the management of store inventory and conduct monthly physical verifications of stock and fixed assets.- Perform regular branch audits to verify orders in progress, collection status, and strict adherence to company policies.- Lead the preparation of Audit reports, Business plans, Annual budgets, and VAT filing/reconciliation.- Develop costing and quotations for customers and assist management in finalizing strategies for business expansion.- Oversee the drafting of job offers, job descriptions, and employment contracts for all staff.- Direct the planning, implementation, and integration of ERP systems with IT partners and serve as the lead trainer for the team.- Handle escalated customer complaints and provide high-level support for logistic controls and security reviews.- Assume all responsibilities and decision-making authority of the department during the absence of senior management as authorized.- Perform any other jobs assigned to you from time to time by the Management and Director.- The Company reserves the right to transfer you to a job of similar nature within the scope of the company&rsquo;s activities.Work Location: In person

Manager, Administration and Accounts

JOB DESCRIPTIONDEPARTMENT: OFFICE AUTOMATION DIVISIONJOB TITLE: ASST. SERVICE MANAGERREPORTING TO: SERVICE MANAGER<ul><li>Assisting the Service Manager in running a smooth, efficient and profitable operations of the Service Center to ensure customers satisfaction.</li><li>You will assist in preparing the yearly budgets and sales forecast for spare parts and consumables.</li><li>Re-ordering of spares and consumables, while ensuring healthy stock levels at all times.</li><li>Ensure timely issuing and renewing of Maintenance Contract of all products and that all the machines are covered by maintenance contract.</li><li>Strict compliance with all the company policies and procedures.</li><li>Carry out other assignment as instructed, within the nature of your job, as and when required by the Management.</li><li>Perform the jobs of repairing Ricoh photocopiers and facsimile machines.</li><li>Maintain and service all the photocopiers/ fax machines which are covered under the yearly maintenance contract.</li><li>Support customers on their requirements and installations of photocopiers.</li><li>Provide estimate on repair jobs.</li><li>Coordinate on the order of spare parts for Ricoh photocopiers and fax machines.</li><li>Coordinate in obtaining the yearly maintenance contract for photocopiers and fax machines.</li><li>Support the sales executive on the demonstration of the Ricoh photocopiers and machines.</li><li>Support the customers on the requirements and installation of other brands of facsimile machines in future.</li><li>Prepares and follow up quotation of spare parts, Customers or Third Parties (ie. Stationeries).</li><li>Print, scan and save LPO's and approved quotations on the folder as provided for future reference.</li><li>Assist for contract follow up on renewal of AMC's, Lease contracts, out of warranty machines and call basis 1-2 years.</li><li>Prepare and summarize in excel sheet table the orders for spare parts, consumables and supplies.</li><li>Responsible to place urgent orders of spare parts by air (Note: consolidate or combine urgent orders to minimize the shipping cost).</li><li>Coordinate, inform and provide the summary data of items to be ordered to accounts before placing the orders.</li><li>Provide the summary of consumables with the corresponding LPO's or quotations approval to order by an Accounts department responsible to place the order in the portal.</li><li>Responsible for sea reordering of spare parts, consumables and supplies (Note: Check the Roadmap for Air-Sea Consignment for Consumables and PM Parts).</li><li>Responsible to coordinate with RICOH on issues regarding technical and other matters as required.</li><li>Assist on technical issues in the field and workshop.</li><li>Work closely with the Service Department concerning department issues.</li><li>Act as Assistant Technical Manager.</li><li>To assist the Asst. Technical Manager for job scheduling and to update history cards, modification bulletins and field problem reports.</li><li>To report immediately to the Asst. Technical Manager those clients using duplicate toners and consumables and also to monitor the technician's routine service report with proper counter reading.</li><li>To train the Engineering staff about @remote and to monitor trade-in machines that enter in the Engineering department.</li><li>To report to the service dept. any client's requirement for new machines and to update them of AZCS line of models.</li></ul>31. Train on other tasks in AZCS as directed by management.32. Perform other related tasks as assigned by your direct supervisor from time to time.The Company reserves the right to transfer you to a job of a similar nature within the scope of its activities.Work Location: In person

ASST. SERVICE MANAGER

Join Al Zayani Commercial Services S.P.C and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Al Zayani Commercial Services S.P.C

About Company

Sales Manager

Service Manager

Manager, Administration and Accounts

ASST. SERVICE MANAGER