Urwah Admin

Alaan

About the role As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment. What you'll do <ul> <li>Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.</li> <li>Continuous Learning and Development - Develop a deep understanding of a client s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.</li> <li>Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.</li> <li>Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.</li> <li>A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.</li> <li>Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.</li> </ul> What we are looking for <ul> <li>3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.</li> <li>Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programs or equivalent.</li> <li>Ownership - Ability to multi-task and independently handle tasks without any follow-ups.</li> <li>Problem Solver You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.</li> <li>Passion for Business Optimization You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.</li> <li>Cognitive Intelligence You can think on your feet, seeing all the angles to best position our platform to best fit a client s needs.</li> <li>Client Empathy You ll be building deep, trusting relationships.</li> <li>Communication Skills - Excellent verbal, written, and presentation skills in English.</li> <li>Positivity You ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.</li> <li>Curiosity - You re interested in learning more about the industry and show an outstanding curiosity towards the client base.</li> <li>Start-up Attitude You re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.</li> <li>Knowledge - Accounting and Finance processes is a strong plus.</li> </ul> <ul> </ul>

Customer Success Manager

Alaan is a next-generation spend management platform built for the Middle East. We re not just another fintech company - we are a design-first organization where building with users, incorporating feedback, and iterating relentlessly are our core values. We are committed to delivering a world-class, seamless user experience that empowers businesses to manage their finances smarter.
To deepen our commitment to user-centricity, we are hiring our strong&gt;first UX Researcher - a greenfield opportunity to build the research function from the ground up and become the definitive voice of the customer at Alaan.
As the founding UX Researcher, you ll bridge the gap between our users and our product. You ll work intimately with Product, Design, and Engineering teams to ensure every feature we build is rooted in a deep understanding of user needs, behaviors, and challenges. Beyond research execution, you ll be a strong&gt;strategic partner and advocate for the user, shaping the future of fintech in the UAE and Saudi region
What you'll do
<ul>
 <li>Own: Partner with product and design leadership to identify knowledge gaps, define research questions, and prioritize a roadmap aligned with business goals.</li>
 <li>Discover: Conduct ethnographic and contextual field research observe finance teams in action and uncover unmet or unarticulated needs.</li>
 <li>Execute: Plan, recruit, and run qualitative and quantitative studies across the product cycle, from generative discovery to usability testing and post-launch validation.</li>
 <li>Synthesize: Turn complex findings into clear, actionable insights via reports, workshops, journey maps, and personas shaping both design and strategy.</li>
 <li>Build: Establish the systems, tools, and best practices for research at Alaan, including participant pipelines, repositories, and education for cross-functional partners.</li>
 <li>Champion: Be the relentless voice of the customer in every room, ensuring user needs guide both product and business decisions</li>
</ul>

UX Researcher

.About the roleWe re looking for a Marketing Manager to be our brand s voice, vibe, and energy on the ground in the UAE. You ll be at the heart of Alaan s UAE story - building our local community, creating content that travels, launching unforgettable offline activations, and collaborating with influencers, creators, and customers. This is not a desk job, you ll be out capturing stories, leading activations, and turning everyday interactions into brand moments that stick. We re looking for someone hands-on and proactive. Someone who understands execution, moves fast, and isn t afraid to figure things out along the way. What you'll do <ul> <li>Shoot and produce content on-ground - customer stories, product demos, and on-the-fly reels. Whether it s a caf , co-working space, or customer office, you ll go where the story is and bring it to life.</li> <li>Plan and execute BTL activations like food truck stunts, mascot appearances, conference booths, and coffee shop pop-ups. You ll lead everything from planning to coordination.</li> <li>Own self-hosted events in the UAE - from sourcing venues to running the show on event day.</li> <li>Manage influencers and creators - find the right people, brief them, review content, and make sure campaigns are executed.</li> <li>Grow our community in a way that feels real - creating touchpoints and conversations that matter to finance professionals.</li> <li>Create and grow relationships with finance communities, accounting bodies, startup networks, and media - and make sure Alaan is part of the conversation.</li> </ul> What we are looking for <ul> <li>3+ years in marketing</li> <li>Proactive, creative, and seriously resourceful</li> <li>Comfortable being out and about, not just behind a screen</li> <li>A well-rounded marketing generalist - you ve done a bit of everything</li> </ul> What's in it for you <ul> <li>Contribute to building the Middle East s most beloved fintech brand from the ground up</li> <li>Benefit from a role with significant ownership and accountability</li> <li>Thrive in a flexible hybrid culture with ample work-life balance</li> <li>Participate in exciting offsite events</li> <li>Competitive salary and equity</li> <li>Enjoy additional perks like travel allowances, gym memberships, and more</li> </ul>

Marketing Manager

About the role As an Account Executive (Hunter), you will be at the forefront of driving Alaan s growth across the Middle East by proactively sourcing and closing new business opportunities. This is a full-cycle sales role where you ll be responsible for building your own pipeline from prospecting and outreach to product demos and deal closure. What You'll Do <ul> <li>Identify, source, and qualify new business opportunities through outbound channels such as cold calling, LinkedIn outreach, email campaigns, and networking</li> <li>Own the entire sales cycle: from lead generation to discovery, demo, negotiation, and closing</li> <li>Conduct tailored product demonstrations that address the prospect s specific pain points</li> <li>Build and nurture strong relationships with key decision-makers and multiple customer personas</li> <li>Drive new customer onboarding by working closely with the Customer Success team for a seamless handover</li> <li>Take ownership of the customer activation cycle</li> <li>Maintain accurate pipeline and forecasting in the CRM (Salesforce) system</li> </ul> What We Are Looking For <ul> <li>1 2 years of experience in a lead-generating or outbound B2B sales role, ideally within a SaaS or tech-driven environment</li> <li>A true hunter mindset: motivated by targets, driven by numbers, and proactive in generating opportunities</li> <li>Comfortable with cold calling, outbound prospecting, and using tools like LinkedIn Sales Navigator, Apollo, or similar</li> <li>Strong consultative selling skills and ability to map solutions to customer needs</li> <li>Exceptional communication and relationship-building skills</li> <li>Self-starter who thrives in a high-growth, fast-paced startup environment</li> <li>A customer-first attitude with a deep desire to solve real business problems</li> <li>Fluent in English (Arabic is a plus)</li> </ul> What's in it for you <ul> <li>Contribute to building the Middle East s most beloved fintech brand from the ground up</li> <li>Benefit from a role with significant ownership and accountability</li> <li>Thrive in a flexible hybrid culture with ample work-life balance</li> <li>Participate in exciting offsite events</li> <li>Competitive salary and equity</li> <li>Enjoy additional perks like travel allowances, gym memberships, and more</li> </ul>

Account Executive (Hunter)

We're looking for an ambitious lawyer to join our nascent legal team and help scale our B2B fintech operations across the GCC region. As our legal counsel, you'll work independently on a diverse range of legal matters while collaborating closely with Product, Sales, and Operations teams. This is an excellent opportunity to gain broad legal experience in a fast-growing Series A-B fintech environment, working on everything from commercial contracts to regulatory compliance across multiple GCC markets.
What you'll do
<ul>
 <li>Supporting business teams in new market initiatives and product launches across GCC jurisdictions</li>
 <li>Leading with licensing applications, regulatory filings, and corporate governance matters</li>
 <li>Reviewing and drafting commercial agreements, vendor contracts, partnership deals, and customer terms of service for products</li>
 <li>Advising on legal aspects of product development across our suite of fintech products</li>
 <li>Assisting with drafting and implementing compliance policies and procedures across business units and markets</li>
 <li>Assisting with contract management processes and related operational tasks</li>
 <li>Documenting legal precedents and contributing to internal knowledge sharing and legal playbooks</li>
</ul>

Legal Associate