Qureos Mentor

ALBA CORP

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 We are looking for a
 
 Call Center Team Leader
 
 to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
 
 
 The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
 
 
 If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.
 
 
 
 Key ResponsibilitiesCore Functions
 
 
 
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 Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.
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 Monitor call queues, handle escalated issues, and step in to support agents when necessary.
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 Conduct regular performance evaluations and coach team members for continuous improvement.
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 Analyze call center metrics to identify trends and implement process enhancements.
 
 
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 Collaboration &amp; Communication
 
 
 
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 Serve as the communication bridge between frontline agents and senior management.
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 Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.
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 Lead daily team briefings and encourage open dialogue for feedback and idea sharing.
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 Foster a positive, team-oriented culture focused on accountability and growth.
 
 
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 Performance &amp; Reporting
 
 
 
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 Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.
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 Develop and execute action plans to improve underperforming metrics.
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 Maintain accurate documentation of team activities, call outcomes, and training records.
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 Provide strategic input on improving customer engagement and operational efficiency.
 
 
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 Requirements:
 
 
 
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 3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.
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 Fluency in both Arabic and English.
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 Strong leadership and conflict resolution skills.
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 Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).
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 Exceptional communication and coaching abilities.
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 Ability to analyze data and make decisions based on insights.
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 Bachelor&rsquo;s degree preferred; relevant certifications are a plus.
 
 
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 </ul>
 
 Salary &amp; Benefits:
 
 
 Competitive Salary:
 
 8,000 &ndash; 15,000 AED/month
 
 
 ✅ Work Visa sponsorship
 
 
 ✅ Medical insurance
 
 
 ✅ 30 days of paid annual leave
 
 
 ✅ Ongoing training and professional development
 
 
 ✅ Supportive team culture with performance recognition programs
 
 
 
 Work Arrangement:
 
 
 Type:
 
 Full-time, on-site position
 
 
 
 Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
 
 
 
 
 Why Join Us?
 
 ✔ Lead a dynamic and motivated team in a fast-paced environment
 
 
 ✔ Gain exposure to operational strategy and customer experience innovation
 
 
 ✔ Be part of a stable company with growth opportunities
 
 
 ✔ Work in a bilingual, multicultural environment that values excellence
 
 
 
 Organized and efficient? Step into a role where your structure powers our success. Apply now!
 
</div>

Call Center Team Leader

<div>
 We are looking for a
 
 Call Center Agent
 
 to join our dynamic team and handle outbound calls for our Automotive division.
 
 
 This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. If you enjoy connecting with people and thrive in a fast-paced environment, we&rsquo;d love to hear from you.
 
 
 
 
 Key Responsibilities
 
 
 
 Outbound Calling &amp; Lead Engagement
 
 
 
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 Make outbound calls to potential customers from internal lead databases.
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 Present automotive services, offers, and vehicle options in a confident and professional manner.
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 Understand client needs and offer relevant vehicle or service solutions.
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 Book test drives, service appointments, or showroom visits.
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 Maintain accurate logs of conversations, outcomes, and preferences in the CRM.
 
 
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 </ul>
 
 Performance &amp; Reporting
 
 
 
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 Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
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 Record all activities in the CRM platform.
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 Provide feedback on script performance and lead engagement effectiveness.
 
 
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 </ul>
 
 Collaboration &amp; Development
 
 
 
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 Coordinate with sales and service teams for quality lead handling.
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 Attend product and sales training sessions regularly.
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 Stay informed about vehicle arrivals, promotions, and service packages.
 
 
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 </ul>
 
 Requirements
 
 
 
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 Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
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 Strong verbal communication and objection-handling skills.
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 Fluency in English (Arabic is a plus).
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 Familiarity with CRM tools and documentation processes.
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 Positive attitude, target-oriented mindset, and ability to thrive under pressure.
 
 
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 Compensation &amp; Benefits
 
 
 
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 Base salary: AED 3,500/month
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 Average monthly incentive: AED 1,500&ndash;5,000 based on KPIs
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 Benefits include visa sponsorship (for eligible candidates), medical insurance, and ongoing training.
 
 
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 Work Arrangement
 
 
 
 
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 Type: Full-time, on-site
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 Location: Dubai, UAE
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 Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
 
 
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 </ul>
 
 
 Why Join Us?
 
 
 
 
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 Join a high-energy team in one of the UAE&rsquo;s most active industries.
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 Access a transparent, performance-based incentive structure.
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 Grow through continuous training and development programs.
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 Be part of a results-driven company that values communication and teamwork.
 
 
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 </ul>
 
 If you're ready to contribute to a fast-growing team and build a rewarding career&mdash;apply today.
 
</div>

Call Center Agent

Join ALBA CORP and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ALBA CORP

About Company

Call Center Team Leader

Call Center Agent