Qureos Mentor

Albany Medical Center

Albany Medical Center is northeastern New York’s only academic medical center and one of the Capital Region’s largest private employers, with over 9,000 employees. It provides high-quality patient care across various disciplines and is recognized for excellence in patient care, education, and biomedical research. The facility includes a 766-bed hospital, a busy emergency room, a children's hospital, and specialized services such as organ transplants. Albany Medical Center is also a key player in medical education, graduating over 200 medical professionals annually.

<div>Department/Unit:
AMHS - Self Pay Billing Office
Work Shift:
Day (United States of America)
Salary Range:
$46,215.00 - $60,080.00
The SBO Customer Service Billing Associate is responsible for providing customer service to patients and families who have received services at any of the five main campus locations within the Albany Med Health System including 125 + practice locations. The department is responsible for $65-70M in total Self-Pay AR. The Customer Service Billing Associate is the primary point of contact for customer/patient inquiries, receiving in excess of 100 calls per day. This position collects payments, assists with insurance inquiries, provides account status, and will escalate calls to management as needed. This role requires professional communication, accuracy, and problem-solving skills. 
Essential Duties and Responsibilities<ul><li>
Manage inbound and outbound calls with professionalism and empathy, addressing customer inquiries, including those related to CRM systems&mdash;to ensure accurate and timely support</li><li>
Assist patients in reviewing and selecting appropriate payment plan options within the Albany Med Health System guidelines, including guidance on available Financial Aid programs</li><li>
Maintain strong listening skills; ability to de-escalate in difficult or emotional customer interactions.</li><li>
Review credit balances; process refund requests.</li><li>
Accurately update, add, or remove patient insurance and demographic information to ensure up-to-date records and seamless billing processes and identify root causes of data discrepancies</li><li>
Manage assigned work queues and perform intradepartmental workflow tasks as needed to support efficient operations and cross-functional collaboration</li><li>
Meet daily/weekly productivity standards with acceptable QA results.</li><li>
Manage a cash drawer as needed.</li><li>
Process attorney, internal, bankruptcy, and insurer requests in accordance with organizational policies and regulatory requirements</li><li>
Perform cross-functional coordination with billing, legal, and insurance teams to ensure accurate processing and issue resolution</li><li>
Additional responsibilities as required</li></ul> 

Qualifications<ul><li>
High School Diploma/G.E.D. - required
</li><li>Associate's Degree - preferred
</li><li>1&ndash;2 years of relevant customer service or support experience - preferred
</li><li>Proven capability to self-manage and take initiative in completing assignments with accountability
</li><li>Excellent verbal and written communication
</li><li>Strong attention to detail; ability to follow processes accurately
</li><li>Basic understanding of relevant financial/billing terms
</li><li>Effectively defuse high-stress customer interactions to achieve positive outcomes
</li><li>Familiarity with CRM or customer support software
</li><li>Ability to manage time effectively and complete multiple tasks timely
</li><li>Some medical terminology knowledge
</li></ul>Equivalent combination of relevant education and experience may be substituted as appropriate.
 
 
Physical Demands<ul><li>
Standing - Occasionally
</li><li>Walking - Occasionally
</li><li>Sitting - Constantly
</li><li>Lifting - Rarely
</li><li>Carrying - Rarely
</li><li>Pushing - Rarely
</li><li>Pulling - Rarely
</li><li>Climbing - Rarely
</li><li>Balancing - Rarely
</li><li>Stooping - Rarely
</li><li>Kneeling - Rarely
</li><li>Crouching - Rarely
</li><li>Crawling - Rarely
</li><li>Reaching - Rarely
</li><li>Handling - Occasionally
</li><li>Grasping - Occasionally
</li><li>Feeling - Rarely
</li><li>Talking - Constantly
</li><li>Hearing - Constantly
</li><li>Repetitive Motions - Frequently
</li><li>Eye/Hand/Foot Coordination - Frequently
</li></ul> 
Working Conditions<ul><li>
Extreme cold - Rarely</li>
<li>Extreme heat - Rarely</li>
<li>Humidity - Rarely</li>
<li>Wet - Rarely</li>
<li>Noise - Occasionally</li>
<li>Hazards - Rarely</li>
<li>Temperature Change - Rarely</li>
<li>Atmospheric Conditions - Rarely</li>
<li>Vibration - Rarely</li></ul> 
Thank you for your interest in Albany Medical Center! 
 
Albany Medical Center is an equal opportunity employer. 
 
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a &ldquo;need to know&rdquo; and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a &ldquo;need to know&rdquo; and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.</div>

Customer Service Billing Associate I

<div>Department/Unit:
Spiritual Care
Work Shift:
Day (United States of America)
Salary Range:
$46,215.00 - $60,080.00
Provide administrative support and secretarial services to the Director of Patient Care Services. Provides secretarial services to leadership staff of the department. In addition, provides secretarial support to Patient Care Services projects and committees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:<ul><li>
Coordinates department communications; accepts and screens telephone calls appropriately</li><li>
Able to operate basic office equipment (fax, photocopier, calculator), and uses skills to complete data entry, complete reports, schedule meetings, word processing, desktop publishing, and develop slides and graphs.</li><li>
Proficient in all pieces of LAN based software, and expert in a select few.</li><li>
Establishes, maintains, and revises record-keeping and filing system.</li><li>
Assists in preparation of departmental budgets necessary for unit operations and monitors service specific accounts.</li><li>
Orients and acts as a resource to secretarial staff and leadership staff in area of computer expertise.</li><li>
Assists in orientation of new administrative support staff.</li><li>
Maintains adequate supplies of current forms, unit supplies, and equipment.</li><li>
Troubleshoots and maintains office equipment.</li><li>
Has the knowledge to prioritize work in accordance with deadlines and department/divisional needs.</li><li>
Answers inquires concerning activities and operations of departments/division by referring to and interpreting policies and procedures.</li></ul>
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as outlined in the attached annual competency assessment. Where feasible, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job&rsquo;s essential functions.
EDUCATION:
AAS degree in Secretarial Science ( or related field with equivalent secretarial experience).
EXPERIENCE:
Minimum of 3 years of secretarial experience.
COMMUNICATION SKILLS:
Able to communicate effectively on a wide range of issues with internal and/or external customers, initiate follow-up actions. Ability to effectively present information in one-to-one and small group situations. Able to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, work efficiently with others to find solutions.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
PROFESSIONAL SKILLS:
Ability to be honest, to be punctual, and to perform the job in adherence to the highest standards of ethical conduct as defined by AMC. Ability to be accurate in such matters as record-keeping, and to use good judgment when performing the functions of the job or when interacting with others. Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict. Ability to adhere to AMC&rsquo;s policies, procedures and practices, and to utilize AMC&rsquo;s problem-solving processes for resolving grievances or disagreements
REASONING ABILITY:
Ability to independently organize work to meet established guidelines. Ability to gather data from appropriate resources.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to probe, handle, or feel objects, tools, or controls, reach with hands and arms, and speak and hear. The employee is regularly required to sit, and occasionally to stoop, kneel, or crouch.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
This job requires as an essential function that the majority of the time the employee must be physically on-site, as the work cannot be done from a remote location.
OTHER REQUIREMENTS:
All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any other job-related instructions given by their supervisor subject to reasonable accommodations.
Thank you for your interest in Albany Med Health System!
Albany Med Health System is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a &ldquo;need to know&rdquo; and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.</div>

ASA VII: Spiritual Care

Join Albany Medical Center and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Albany Medical Center

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Customer Service Billing Associate I

ASA VII: Spiritual Care