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Alexander Technology Group

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 Help Desk Technician I
 
 
 Full-Time | Permanent
 
 
 Westfield, MA &ndash; Onsite
 
 
 Target Compensation: $50,000 &ndash; $60,000
 
 
 The Alexander Technology Group is seeking a Help Desk Technician I to support a growing organization in Westfield, MA. This individual will provide day-to-day technical support to internal users, assisting with hardware, software, and connectivity issues in a collaborative team environment.
 
 
 This is a great opportunity for an early-career IT professional looking to build hands-on experience and grow within a supportive, team-oriented environment.
 
 
 Schedule
 
 
 Onsite 5 days a week in Westfield, MA
 
 
 Standard business hours (Monday&ndash;Friday)
 
 
 Occasional flexibility as needed for support coverage
 
 
 Key Responsibilities
 
 
 <ul>
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 Provide technical support for desktops, laptops, and business applications
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 Troubleshoot hardware, software, email, and network connectivity issues
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 Guide users through solutions in a clear, user-friendly manner
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 Set up and configure new equipment, including workstations and peripherals
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 Escalate more complex issues while maintaining ownership and communication
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 Coordinate repairs and replacements with third-party vendors
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 Document and track support requests in a ticketing system
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 Contribute to internal documentation and knowledge base resources
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in a Help Desk or IT support role
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 <li>
 Strong understanding of Windows operating systems and desktop environments
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 Basic knowledge of networking concepts (LAN/WAN, VPN, connectivity)
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 Excellent communication skills with a customer-focused approach
 
 
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 </ul>
 
 Preferred Experience
 
 
 
 <ul>
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 Experience with ticketing systems and remote support tools
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 Exposure to Microsoft 365 or similar business applications
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 Familiarity with hardware setup, imaging, and device configuration
 
 
 </li>
 </ul>
 If qualified and interested in learning more about this role, please forward resume to:
 
 
 Alex Nizolek anizolek@alexandertg.com
 
 
 *MONATG*
 
 
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HelpDesk Tech

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Alexander Technology Group

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