Urwah Admin

Alfa Laval

<div>Head of Commercial Excellence &ndash; Sonihull
Abu Dhabi, UAE
Sonihull, a member of the Alfa Laval group, is a global leader in ultrasonic antifouling and agitation systems. Our award-winning technology is in use on thousands of vessels worldwide, with a growing footprint in industrial applications such as energy, steel, and dairy.
As Sonihull continues to scale within Alfa Laval, we are creating a new senior global role: Head of Commercial Excellence. Reporting to the Head of Sales &ndash; Sonihull and acting as his senior partner, you will take a hands-on, field-based role working directly with our global network of Regional Business Managers (RBMs) to sharpen commercial execution, strengthen sales operations and governance, and deepen collaboration between Sonihull and Alfa Laval's regional sales teams.<div><h2 class="jobSectionHeader">
Purpose of the Role</h2></div>
This is a newly created, high-impact global role for a proven, hands-on sales leader ready to take the next step in their career. Working alongside the Head of Sales &ndash; Sonihull, you will play a critical role in raising the professionalism, capability, and effectiveness of Sonihull's global sales organisation &ndash; spending significant time in the field with RBMs, reviewing how the commercial function operates, and strengthening the partnership between Sonihull and Alfa Laval's regional sales network. This is a high-visibility role with significant scope to grow in line with Sonihull's continued expansion.<div><h2 class="jobSectionHeader">
Key Responsibilities</h2></div>
1. Field Leadership &amp; Capability Building<ul><li>
Partner directly with Regional Business Managers in the field, shadowing customer and sales engagements to sharpen commercial execution and coach best practice.</li><li>
Design and roll out a structured coaching, onboarding, and capability-development approach for the global RBM network.</li><li>
Identify and close skill gaps across the regional sales organisation, working region by region.</li></ul>
2. Commercial Governance &amp; Sales Operations<ul><li>
Conduct a comprehensive review of Sonihull's current sales operations and governance framework &ndash; CRM usage, pipeline reporting, quoting and pricing approval workflows, and KPI structure.</li><li>
Design and implement an improved sales operations model that supports consistent, scalable execution across all regions.</li><li>
Establish clear standards and cadence for sales forecasting, pipeline management, and performance reporting.</li></ul>
3. Global-to-Regional Alignment<ul><li>
Work in close partnership with the Head of Sales &ndash; Sonihull to strengthen the operating rhythm, communication, and decision-making structures between global sales leadership and the regional network.</li><li>
Provide senior, hands-on support to the Head of Sales in shaping and driving the global sales agenda.</li><li>
Develop evidence-based recommendations on how the sales leadership structure and cadence can be optimised as the business scales.</li></ul>
4. Alfa Laval Partnership &amp; Technology Adoption<ul><li>
Investigate the drivers behind variable Sonihull adoption across Alfa Laval's regional sales organisations &ndash; including competency, training, incentives, and awareness.</li><li>
Design and implement targeted interventions, in partnership with regional Alfa Laval sales leadership, to close adoption gaps and build sustained demand.</li><li>
Build stronger day-to-day working relationships between Sonihull and Alfa Laval's regional sales teams.</li></ul>
5. Strategic Contribution<ul><li>
Contribute directly to the ongoing development of Sonihull's global commercial strategy.</li><li>
Represent Sonihull sales leadership in key stakeholder discussions across the Alfa Laval Ocean Division.</li></ul><div><h2 class="jobSectionHeader">
Key Competencies &amp; Attributes</h2></div>
Coaching &amp; Field Leadership:
Skilled at developing sales talent through hands-on coaching and shadowing, not just directing from the centre.
Diagnostic &amp; Analytical Rigour:
Able to assess complex organisational and operational structures objectively, and translate findings into practical, workable improvements.
Stakeholder Influence:
Builds trust quickly across regional, functional, and seniority lines; operates with credibility in a matrixed, multicultural organisation.<div><h2 class="jobSectionHeader">
Who You Are</h2></div>
You are a commercially sharp, hands-on sales leader who thrives on getting into the detail, coaching in the field, untangling operational complexity, and building trust across a diverse, global organisation. You are comfortable challenging the status quo and operating with a broad, still-evolving mandate. Most of all, you are motivated by measurable impact: stronger RBM performance, cleaner sales operations, and a closer working relationship between Sonihull and Alfa Laval's regional sales teams.<div><h2 class="jobSectionHeader">
What You Know</h2></div><ul><li>
University degree in business, engineering, or a related field; MBA advantageous.</li><li>
10+ years of international B2B sales leadership experience, ideally within industrial, maritime, or technical solution sales.</li><li>
A track record of coaching and developing distributed sales teams across a matrixed, multi-regional structure.</li><li>
Experience diagnosing and redesigning sales operations, governance, or organisational structures &ndash; a background in sales operations, commercial excellence, or management consulting is a strong plus.</li><li>
Strong influencing and relationship-building skills, with the ability to work effectively alongside senior leadership and field teams alike.</li><li>
Willingness to travel extensively and spend substantial time in the field with regional teams.</li><li>
Fluent English (spoken and written) is essential; additional languages are an advantage.</li></ul><div><h2 class="jobSectionHeader">
Key Working Relationships</h2></div>
Stakeholder
Collaboration Purpose
Head of Sales &ndash; Sonihull
Senior partnership in setting and driving the global sales agenda; day-to-day collaboration on priorities and decisions.
Regional Business Managers (Global)
Field coaching, capability building, and operational support across all regions.
Alfa Laval Regional Sales Leadership
Joint diagnosis of adoption gaps; alignment on go-to-market approach and training.
Sonihull Leadership Team
Strategic alignment on sales operations findings and recommendations.
HR &amp; Talent Acquisition
Organisational design input; talent development and recruitment.<div><h2 class="jobSectionHeader">
Why Join Sonihull?</h2></div>
Join a pioneering technology company backed by a global engineering leader. This role offers a rare combination of strategic scope and hands-on impact &ndash; you will work across the full breadth of Sonihull's global commercial organisation, shaping how it operates while directly strengthening the people and relationships that drive its growth. You will benefit from the stability, reach, and career opportunities that come with being part of Alfa Laval.<div><h2 class="jobSectionHeader">
How to Apply</h2></div>
Submit your application by uploading your CV to our recruitment system. Please note that, in compliance with GDPR, we cannot accept applications submitted via email.
We are looking to fill this role quickly and will review applications on a rolling basis &ndash; we encourage you to apply as soon as possible, as the process may close early once a suitable candidate is identified.
The recruitment process is run by the responsible Talent Acquisition Partner according to Alfa Laval policies.
Note
We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.</div>

Head of Commercial Excellence

<div>Field Service Operations Department is looking for a Field Service Engineer to be located in Dubai, UAE. This is
an interesting and challenging opportunity to be part of a dynamic, motivated &amp; competent team and
presents growth opportunities in one of the most interesting markets.<ul><li>About the Job</li><li>Undertaking servicing of equipment (on-site &amp; service center) as per Alfa Laval standards and procedures</li><li>Safety 1st Behavioral Attitude. (Stop-Think-Act)</li><li>Responsible for installation, commissioning, Trouble shooting, Audits, developing solutions, fault finding, repairs and maintenance of products such as high-speed separators &amp; decanters used in various process industries and plate heat exchangers.</li><li>Act as a service advisor for Alfa Laval helping to accelerate service business growth.</li><li>Troubleshooting of Electrical / PLC controls (EPC controls, 2 touch, basic &amp; Plus controls), training customer crew on Alfa Laval equipment.</li><li>Executing Audits and maintenance activities related to Service Agreements.</li><li>Explore business development and every possible opportunity.</li><li>Ensure fulfilment of service visits as per service agreements.</li><li>Ensure documentation of every visit and minute all observations and commitments with the customer.</li><li>Resolve customer complaints in the shortest time possible</li><li>Communication of problems observed to the respective managers for preventative/remedial actions.</li><li>Proactively recommend to customers on timely purchasing of spares and timely servicing</li><li>Concerted effort to advise customers for service agreements.</li><li>Train customers or other Field Service Engineers on basic product features.</li><li>Enhance technical abilities and competencies with every service experience and company resources available</li><li>Heat Exchange component Trouble shooting, Stripping, Assessment, Cleaning, Repair, Assembly and Testing. (Primary)</li><li>Rotating equipment Mechanical, Electrical Trouble shooting, Service, Stripping, Assessment, Cleaning, Repair, Assembly, Testing, Installation and commissioning</li><li>Support remote guidance service to customer when and where required.</li><li>Adhere to Quality &amp; Safety (QHSE) Procedures</li><li>Effective using of AL system tools (OneService, Lead app, HSE Near miss app, E-Learning portal, Workday, Sensei IB)</li><li>Generate service business Leads by effective using of the FSE Lead app</li><li>Reporting Near Miss using the HSE digital platform</li><li>Timely submission of Service reports, Expense report and payroll, customer signed timesheet.</li><li>Participate in adhoc service transformation projects assigned by Service Management</li><li>Supporting Sales functions in technical solutions and participate in technical forums</li></ul>
Who you are
<ul><li>Diverse team player, maintaining strong relationships with internal team and high focus on external customer.</li><li>Role model in transparent communication, sharing of knowledge to peers, eager to learn &amp; develop.</li><li>Organised, self-prepared and result oriented approach on given tasks</li><li>Flexibility to work on long duration assignments (National &amp; International) &amp; overtime when required</li><li>Self-reliant &amp; Ability to work under pressure and readiness to take assignments with short given notice of time.</li><li>It is important that you are flexible, independent, robust and thrive in a very active environment with much travel activity &ndash; acting as part of a dynamic team with colleagues around the region.</li><li>Further, good communication skills in English, spoken and written, are essential, along with an understanding of Microsoft Office products. Driving license is required.</li></ul>
Qualifications &amp; experience:<ul><li>Engineering background / Mechanical / Electrical / Automation with hands on experience.</li><li>Process control instrumentation, understanding of software programmes and industrial networking experience and knowledge will be an advantage</li><li>Minimum 5-8 years&rsquo; experience in rotating equipment, heat exchangers, decanters, high speed separators and associated equipment.</li><li>Good knowledge &amp; practical skills in Microsoft office packages and digital reporting.</li><li>Good communication &amp; negotiation skills. Express verbal and written ideas effectively to all levels of people.</li></ul>
If you consider yourself qualified for the position and are interested in applying please click on the blow link.
Work Place &amp; Hierarchy
The position is located in Alfa Laval Office in Dubai, UAE reporting to Field Service Team Manager
Physical &amp; Environmental Factors 
Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor &ndash; footwear, hearing, eyewear. 
Environmental Factors (hazardous materials, work location, work surfaces, exposure). 
 
Why should you apply:<ul><li>
We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.</li><li>
Exciting place to build a global network with different nationalities.</li><li>
Your work will have a true impact on Alfa Laval&rsquo;s future success, you will be learning new things every day.</li></ul>
&quot;We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.&rdquo;
#LI-BP2</div>

Field Service Engineer

Join Alfa Laval and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Alfa Laval

About Company

Head of Commercial Excellence

Field Service Engineer