Qureos Mentor

ALFANAR ELECTRICAL SYSTEMS LLC

Job Description:We are seeking a motivated and skilled IT Technical Assistant to join our team. The ideal candidate will have experience in Microsoft client operating systems &amp; network troubleshooting. This role involves providing technical support to our staff and ensuring the smooth operation of our IT systems.Responsibilities:<ul><li>Provide technical support for Microsoft's latest client operating systems</li><li>Troubleshoot and resolve network issues, including connectivity problems and configuration errors.</li><li>Diagnose and repair printer issues, including hardware malfunctions and software conflicts.</li><li>Assist in the installation, configuration, and maintenance of hardware and software.</li><li>Respond to user requests for technical assistance via email, phone, and in person.</li><li>Maintain accurate records of repairs, maintenance, and support requests.</li><li>Conduct routine checks and monitor system performance.</li><li>Provide training and guidance to users on the use of IT systems and software.</li><li>Manage IT stock, including inventory tracking and procurement.</li><li>Ensure IT security best practices are followed.</li><li>Utilize IT ticketing systems to track and resolve issues, ensuring all tickets are completed within the approved Service Level Agreement (SLA) timeframes.</li><li>Stay up-to-date with the latest technology trends and developments.</li></ul>Requirements:<ul><li>Proven experience in technical support, specifically with Microsoft client operating systems.</li><li>Strong knowledge of network troubleshooting and printer maintenance.</li><li>Familiarity with IT ticketing systems and the ability to resolve tickets within SLA timeframes.</li><li>Knowledge of IT stock management.</li><li>Understanding of IT security best practices.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Good communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Relevant Qualification: Diploma in IT or Engineering</li><li>Relevant Certifications: Microsoft Certified: Modern Desktop Administrator Associate, CCNA. CompTIA A+.</li></ul>Preferred Qualifications:<ul><li>Experience with remote support tools and ticketing systems.</li><li>Familiarity with IT security best practices.</li><li>Basic knowledge of server administration.</li></ul>Job Type: Full-timePay: From AED4,500.00 per monthEducation:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>on the same field: 4 years (Required)</li></ul>

Technical Support Assistant

Join ALFANAR ELECTRICAL SYSTEMS LLC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ALFANAR ELECTRICAL SYSTEMS LLC

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Technical Support Assistant