Qureos Mentor

Alghanim INDUSTRIES

Date: 12 Jan 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high level of customer satisfaction.
 Job Responsibilities
 Support and provide superior service via phones.
 
<ul>
<li>Use questioning and listening skills that support effective telephone communication.</li>
<li>Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.</li>
<li>Understand the impact of attitude in handling calls professionally.</li>
<li>Effectively deal with job stress, angry callers, and upset customers.</li>
<li>Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.</li>
<li>Liaise with Operations team to resolve any customer complaints immediately.</li>
<li>Build and maintain a customer complaint database and tracking system.</li>
<li>Use the most appropriate way to communicate with different behavior types on the telephone.</li>
<li>Apply the proper telephone etiquette to satisfy various customer situations.</li>
<li>Develop voice skills and how to enhance a good telephone presentation.</li>
</ul>
Candidate Requirements
 Candidate Requirements
 
<ul>
<li>Prior experience in a customer service role</li>
<li>Good communication skills</li>
<li>Able to communicate both in Arabic and English</li>
<li>0-2 Years Experience</li>
</ul>
Education
 
<ul>
<li>Diploma</li>
</ul>
Education

Telephone Operator

Date: 19 Jan 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 We are seeking an experienced IT professional to join our Automotive Dealership’s IT team. The ideal candidate will be responsible for managing, supporting, and optimizing IT systems that enable After-Sales business processes, including service, spare parts, warranty, and customer support operations. This role requires strong technical expertise combined with a deep understanding of Automotive dealership processes Job Responsibilities
 
Provide end-to-end support for Dealer Management Systems (DMS) and related applications used in After-Sales operations
 
Troubleshoot and resolve technical issues promptly to minimize downtime
 
Ensure integration between service, parts, and finance modules
 
Ensure timely resolution of incidents, requests, adherence to SLAs, and delivery of quality IT services
 
Strong knowledge of Dealer Management Systems (SAP – Proaxia VSS or any relevant DMS applications
 
Familiarity with ERP systems and integration with OEM platforms
 
Understanding of After-Sales processes (service booking, workshop operations, spare parts, warranty
 
Experience with OEM-specific systems (GM,FORD,HONDA, etc.)
 
Knowledge of BI tools for reporting and analytics
 
Provide training to key users and assist with post-implementation support
 
Support UAT activities and ensure smooth deployment of enhancements
 
Identify opportunities to enhance system performance and IT operational efficiency
 
Candidate Requirements
 
Degree in Computer Science or Engineering related field
 
8-10 Years of Automotive Dealership experience
 
Worked with SAP Proaxia VSS - any Dealer management systems / ERP
 
Skills (Behavioral and Technical)
 
Excellent written and verbal communication skills.
 
Excellent understanding of Automotive aftersales business processes
 
Proven skills to work effectively across internal & external functional areas
 
Knowledge of IT reporting & Analytical tools
 
Understanding of programming languages
 
Ability to communicate technical concepts to non-technical users effectively
 
Strong interpersonal skills and the ability to work well in a team environment
 
Excellent problem - solving and analytical skills

Sr. IT Specialist - Aftersales

Date: 15 Jan 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 This role acts as the strategic interface between the Sales & CRM functions and the IT organization, ensuring that technology investments and digital solutions are tightly aligned with the group strategic goals. The ideal candidate is highly skilled and business-savvy with deep expertise in automotive sales processes, CRM platforms, and Dealer Management Systems (DMS). S/he should also have hands-on experience in system analysis, strong domain knowledge in automotive retail, and a proven ability to bridge technical and business teams effectively. Job Responsibilities
 
Business Partnership & Strategy Alignment: 
<ul>
<li>Serve as the primary IT liaison for vehicle Sales and CRM operations.</li>
<li>Understand and translate business objectives and sales processes into technology requirements.</li>
<li>Proactively identify digital solutions that drive sales performance, customer experience, and CRM maturity.</li>
<li>Support strategic planning, budgeting, and digital roadmap development for the commercial domain.</li>
<li>Ensure seamless integration between Sales, CRM, DMS, and OEM systems.</li>
</ul>
CRM & Dealer Management Expertise: 
<ul>
<li>Act as subject matter expert for CRM systems (PROAXIA, Salesforce, Genesys, etc) and automotive DMS platforms (PROAXIA, Keyloop, etc...).</li>
<li>Lead CRM and Sales enhancements, integrations, and automation initiatives.</li>
<li>Ensure seamless data flow and alignment between DMS, CRM, and BI tools.</li>
<li>Define and enforce data governance and quality standards across systems.</li>
</ul>
Solution Design & System Analysis: 
<ul>
<li>Conduct deep-dive analysis of current processes and system workflows to identify gaps and optimization opportunities.</li>
<li>Collaborate with business analysts, developers, and external vendors to design and implement solutions.</li>
<li>Prepare functional specifications, use cases, and support UAT execution with stakeholders.</li>
<li>Ensure solutions meet business requirements, scalability, and compliance standards.</li>
<li>Analyze sales and CRM processes to identify improvement opportunities.</li>
<li>Configure and customize CRM workflows to align with business objectives.</li>
</ul>
Project Delivery & Change Management: 
<ul>
<li>Lead or support IT projects in the sales and CRM space from initiation to post-implementation review.</li>
<li>Drive user adoption, training, and continuous improvement efforts.</li>
<li>Ensure effective change management practices are followed during system rollouts and enhancements.</li>
</ul>
User Training & Support: 
<ul>
<li>Train sales teams on CRM functionalities and best practices.</li>
<li>Provide ongoing support for system usage and enhancements. Candidate Requirements</li>
</ul>
Education: 
<ul>
<li>Bachelor’s degree in Information Technology, Computer Science, or related field.</li>
<li>Advanced degree (MBA or MSc in Information Systems) is a plus.</li>
</ul>
Experience: 
<ul>
<li>Minimum 5 years in IT roles with focus on CRM and Sales systems, preferably in Automotive or Retail.</li>
<li>Proven experience in the automotive industry, specifically in CRM & sales operations and CRM systems.</li>
<li>Strong understanding of automotive Dealer Management Systems (DMS) and their integration with CRM/ERP platforms.</li>
</ul>
Technical Skills: 
<ul>
<li>Expert knowledge of CRM related platforms and applications (e.g., Salesforce, Genesys).</li>
<li>Hands-on experience with system analysis, process mapping, and functional documentation.</li>
<li>Excellent communication and stakeholder engagement skills.</li>
<li>Understanding of enterprise integration (APIs, middleware, etc.).</li>
<li>Strong understanding of data analytics and reporting tools.</li>
</ul>
Key Competencies: 
<ul>
<li>Business acumen and domain expertise in automotive sales.</li>
<li>Strong analytical and critical thinking.</li>
<li>Ability to lead cross-functional initiatives and influence without authority.</li>
<li>Collaborative mindset and problem-solving orientation.</li>
</ul>
Preferred Certifications & Knowledge: 
<ul>
<li>SAP, Salesforce, or Microsoft Dynamics Sales & CRM Certification.</li>
<li>PMP, PRINCE2, Agile Scrum Master, or ITIL is a plus.</li>
<li>Cloud technologies knowledge and architectures (e.g., Azure, AWS, etc…)</li>
<li>Experience with OEM-specific CRM systems (GM,Ford,Honda,BYD,Toyota, BMW, Mercedes-Benz, etc.).</li>
<li>Knowledge of marketing automation tools and customer engagement platforms.</li>
<li>Certification in CRM systems or ITIL framework</li>
</ul>

Sr. IT Specialist - Sales & CRM Systems

Date: 13 Jan 2026
 
Location: 
Jeddah, SA
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 To effectively carry out duties assigned in a timely, accurate manner.
 
Duties assigned can include any of the responsibilities like; manage the development and implementation of HR initiatives and systems, and review and maintaining counselling policies and procedures.
 
Job Responsibilities
 <ul>
<li>Manage various ES processes and make sure that it is completed in the agreed time with business units.</li>
<li>Review and follow-up residency activities (local transfer, tracking ES activities, cancellations, etc.)</li>
<li>Create expenditures reports and petty cash re-imbursement.</li>
<li>Support the development and implementation of HR initiatives and systems.</li>
<li>Provide counselling on policies and procedures.</li>
<li>Support the management of disciplinary and grievance issues.</li>
<li>Maintain employee records according to policy and legal requirements.</li>
<li>Review employment and working conditions to ensure legal compliance.</li>
<li>To be an effective team player and contribute to the timely delivery of accurate ministries forms.</li>
<li>To ensure accurate and timely recording of transactions in the SAP and other ES systems</li>
<li>Making daily and weekly workload reports.</li>
<li>Tracking all ES activities and make sure meeting SLA with other BU’s.</li>
<li>Develop training and development programs.</li>
<li>Assist in performance management processes.</li>
<li>Create and implement effective on boarding plans</li>
</ul>
Candidate Requirements
 <ul>
<li>Have a very good command in English (Written - Spoken - Read) / Fluent Arabic is a Must.</li>
<li>Experience 4-7 years.</li>
<li>Computer Skills: Software, Ms Windows, Ms Word, Ms Excel, Power Point, Internet and Outlook..</li>
<li>Knowledge of SAP (Preferred)</li>
<li>Must be reliable and dedicated and flexibility to work additional hours as business requirements dictate.</li>
<li>Willingness to accept additional assignments and can work under pressures</li>
<li>Proven experience as HR officer, administrator or other HR position</li>
<li>Understanding of labor laws and disciplinary procedures</li>
<li>Outstanding organizational and time-management abilities</li>
<li>Excellent communication and interpersonal skills in Arabic and English – Verbal & Written</li>
<li>Problem-solving and decision-making aptitude & Strong ethics and reliability</li>
</ul>
Education: 
<ul>
<li>High School- BSc/BA in business administration is a plus</li>
</ul>
Education

Sr. Employee Services Officer - Kirby KSA

Date: 11 Jan 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Sales Channel Manager – Coops Channel is responsible for developing, managing, and growing GTRC’s business within the Cooperative Societies (Coops) channel in Kuwait. The role focuses on driving sales performance, strengthening relationships with Coop management, ensuring effective execution of trade plans, and achieving volume, value, and profitability targets in line with company strategy. Job Responsibilities
 Develop and execute the overall sales strategy for the Coops channel in line with GTRC’s commercial objectives.
 Identify growth opportunities within existing and new Coop accounts to expand distribution, visibility, and market share.
 Prepare annual channel plans, sales forecasts, and budgets, ensuring alignment with company targets.
 Achieve assigned sales targets (volume, value, distribution, and profitability) for the Coops channel.
 Monitor sales performance, analyze trends, and implement corrective actions where required.
 Ensure effective implementation of promotions, pricing strategies, and trade activities across all Coop outlets.
 Build and maintain strong, long-term relationships with Coop management, buyers, and key decision-makers.
 Lead negotiations on listings, promotions, discounts, and commercial agreements within approved guidelines.
 Ensure high levels of customer satisfaction and resolve any operational or commercial issues promptly.
 Lead, coach, and develop the Coops sales team (Sales Supervisors, Sales Representatives, Merchandisers).
 Set clear objectives, conduct regular performance reviews, and provide ongoing coaching and feedback.
 Ensure the team complies with company policies, sales processes, and ethical standards.
 Ensure optimal product availability, visibility, and shelf presence in Coop stores.
 Coordinate with Supply Chain, Marketing, and Finance teams to ensure smooth execution of sales and promotional plans.
 Monitor stock levels, minimize out-of-stock situations, and manage returns or slow-moving items.
 Prepare and present regular sales reports, performance reviews, and market insights to senior management.
 Track competitor activity and market dynamics within the Coops channel and recommend strategic actions.
 Ensure accurate and timely reporting of sales data, forecasts, and KPIs.
 Candidate Requirements
 
Bachelor’s degree in Business Administration, Marketing, or a related field.
 
Minimum 6–8 years of sales experience in FMCG, with strong exposure to the Coops channel in Kuwait.
 
Proven experience in managing Coops and leading sales teams .
 
Solid understanding of Coop structures, policies, and commercial practices in Kuwait.
 Education Bachelor’s Degree

Sales Channel Manager

Date: 12 Jan 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 To assist customers by enhancing and promoting sales of products and services in the showroom. The job role focuses on obtaining the knowledge and skills to identify and fulfil customer needs, and direct sales transactions to achieve overall sales targets in cash, credit, warranty programs and accessories.
 Job Responsibilities
 Sales
 
Promotes products and services to customers
 
Maximizes sales transactions to achieve and exceed sales targets.
 
Strives to achieve pre-set sales targets in cash, credit, warranties and accessories
 
Seeks to improve and enhance his/her level of product knowledge
 
Ensuring sales opportunities are constantly converted to sales transactions
 
Creating sales invoices and mastering BO & POS applications.
 
Customer Service
 
Demonstrate presentable appearance, and a pleasant smiley face
 Provide high level of service to all customers
 Being constantly aware of customer needs
 Interacts with customers in a friendly and honest manner
 Demonstrates high level of product knowledge
 Recommends and encourages customers for best products and services based on their own needs
 Expedites sales process in an effective and efficient manner
 Explains D&I and return and exchange policies to customers
 Avoids harsh arguments and conflicts with customers
 
Operations
 
Being aware of all in-store promotions, discounts, credit, coupons and etc...
 Keeps all company information including sales figures strictly confidential
 Follows all company safety and security procedures
 Conducts regular stock checks and liaising with stock control
 Reports and processes damaged display items to Showroom Manager
 Ensures all products are displayed as instructed/planograms
 Ensures all products in specified areas are accurately priced
 Maintains sales area accessible for customers, clean and tidy
 Conducts price changes as instructed by showroom management
 Masters computer applications (Outlook, SAP, POS & BO)
 
Candidate Requirements
 0-2 years of experience,
 Good English language
 Good communication skills
 Ability to work in a team
 
Education Bachelor’s Degree

Sales Associate

Date: 12 Jan 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Planning Engineers are responsible for materials planning and inventory control and/or master scheduling and operations planning.
 Job Responsibilities
 Maintaining the company Master Planning Database for the Projects by collecting all the relevant information required about multiple projects on a regular basis
 
Prepare and maintain Engineering, Production, and Shipment Plans
 
Raise timely orders for job specific items as per the Master Planning Database
 
Maintain proper inventory levels based on current inventory, historical/future usage, and forecast demand for the Raw Materials
 
Work closely with purchasing organization to assure on time delivery of Raw Materials, Accessories, and Job Specific items to the Manufacturing
 
Analyse and report backlog
 
Generate reports for the management as and when required
 
Knowledge of types & grades of steel raw material used in metal buildings ( HR Plates and Coils, GI Coils, PPGL and PPGI, etc….)
 
Good Communication and Coordination skills with capability to build working relationships with various operations teams.
 
Candidate Requirements
 Minimum Experience & Essential Knowledge
 
Two-Three years’ experience in the field of material planning (preferable)
 
Should have knowledge of scheduling and materials requirement planning techniques
 
Experience in using ERP specifically Material Management Modules, and preferably a previous SAP experience or equivalent
 
Analytical skills to project patterns and daily changing requirements.
 
Minimum Entry Qualifications
 
Bachelor’s degree (preferably in Engineering)
 
A Material Planning Experience in PEB or Structural steel Industry is preferred
 
Technical & non technical
 
Knowledge of ERP systems (preferably SAP)
 
Proficient in Microsoft Office, with emphasis on excel and Access Data Base or equivalent software.
 
Education

Planning Engineer

Join Alghanim INDUSTRIES and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.