Qureos Mentor

Alila Hotels

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 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 The Bell Attendant is responsible for welcoming guests, assisting with luggage, and ensuring a smooth arrival and departure experience. You&rsquo;ll be the first and last impression for our guests, providing helpful information, personalized service, and a warm, professional demeanor throughout their stay.
 
 
 
 General Responsibility
 
 
 
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 Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
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 Be informed and keep your supervisor informed of all matters that may affect your work, the hotel&rsquo;s service or reputation
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 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards
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 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
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 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
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 Care about your work environment and make sure it is tidy and well maintained
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 Be reliable and ensure you are at work on time
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 Know your role in case of emergency such as bomb threat, flood, fire etc
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 Understand the Employee Handbook and comply with the standards it outlines
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 Carry out all professionally reasonable instructions given by your superior.
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 Ensure storeroom clean and organized
 
 
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 Technical Expertise
 
 
 
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 Maintain a friendly, neat and pleasant image to the guests
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 Be able to handle any queries from Alila Link members.
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 Be able to handle mail and messages.
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 Be tactful to guests&rsquo; complaints, requests and enquiries
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 Assist at Valet parking
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 Assist in daily check in and check out luggage movement
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 Record all suggestions and comments from guests
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 Fully conversant with the hotels facilities and services
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 To provide guest with up to date hotel information and events
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 To be fully conversant with all services and facilities offered by the hotel, cordially greet all arriving and departing guests and open the hotel doors for them as well as help them out off/into their car.
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 Understand all hotel promotion activities, eq special package, Alila Link etc
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 To provide security and privacy of guests by keeping all guest&rsquo;s information confidential unless otherwise instructed by guests.
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 To assist guests with check in and check out and to carry their luggage to or from their rooms.
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 To maintain good traffic flows and keep the driveway free of traffic and accessible for the incoming vehicles
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 To escort guests to their rooms and explain all services provided by the hotel such as restaurants, fitness center, etc. and assist them with room changes.
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 Maintain an active presence in the lobby
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 To make sure the storeroom for the luggage is well kept at all times.
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 unload luggage from vehicles and carry luggage from bell desk to the front door when needed. To maintain high standard of personal and work area appearance and hygiene at all times, and keep a good rapport and working relationship with colleagues of all departments
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 Greet and assist the guest with maximum courtesy and attention during their stay.
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 To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.
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 To contribute to overall operational efficiency by performing other relevant duties assigned.
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 Ensure welcome drink, Omani coffee prepare on daily base on arrival
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 Ensure cold towel prepared for guest arrival and departure
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 Provide information about local recreational destinations.
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 Perform all activities and duties assigned by Management
 
 
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 Qualifications
 
 
 
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 High school diploma or equivalent preferred.
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 Previous hospitality or customer service experience is a plus.
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 Excellent communication and interpersonal skills.
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 Ability to lift and carry heavy luggage and stand for extended periods.
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 Professional appearance and positive attitude.
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</div>

Bell Attendant

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 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 Job Summary
 
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 The Leisure Concierge Agent is responsible for creating unique, engaging, and personalized leisure experiences for hotel guests. Specializing in astronomy, mountain hiking, via ferrata, and other outdoor adventure activities, the agent will curate tailored itineraries and tours, ensuring guests have safe and enjoyable experiences. This role involves extensive knowledge of local natural attractions, outdoor safety, and the ability to provide exceptional guest service.
 
 
 
 Key Responsibilities
 
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 Guest Interaction and Personalized Service:
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 Welcome and engage guests, ensuring a friendly and professional experience from arrival to departure.
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 Understand guest preferences and expectations to tailor astronomy tours, mountain hiking, via ferrata adventures, and other leisure activities accordingly.
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 Provide detailed information about local natural landmarks, trails, stargazing opportunities, and adventure activities.
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 Offer suggestions on the best times and locations for stargazing and other outdoor activities based on weather and seasonal conditions.
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 Tour and Activity Coordination:
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 Plan, organize, and lead astronomy sessions, guided hikes, mountain tours, and via ferrata expeditions.
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 Collaborate with local tour providers, guides, and adventure specialists to ensure a smooth and safe guest experience.
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 Ensure all equipment and gear necessary for activities (e.g., telescopes, hiking gear, helmets) are maintained, properly set up, and available for guest use.
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 Provide thorough safety briefings for all activities, emphasizing proper equipment use and safety procedures.
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 Astronomy and Outdoor Expertise:
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 Stay updated on astronomy events (e.g., meteor showers, eclipses) and communicate upcoming celestial phenomena to guests.
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 Possess expert knowledge of local trails, mountain routes, and via ferrata paths, including difficulty levels and potential risks.
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 Provide educational insights into local geography, and ecosystems during guided tours.
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 Monitor weather conditions to ensure the safety and comfort of guests during outdoor excursions.
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 Guest Safety and Risk Management:
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 Conduct risk assessments for all activities, ensuring adherence to safety standards.
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 Ensure guests are equipped with proper attire and gear for outdoor activities.
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 Respond promptly to any guest concerns or emergencies that arise during activities, coordinating with hotel staff and local emergency services when necessary.
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 Administrative Tasks:
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 Maintain accurate records of guest bookings, activity schedules, and feedback.
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 Handle any special requests, bookings, and follow-up on guest inquiries.
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 Track and manage inventory of equipment and supplies needed for astronomy and outdoor activities.
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 Assist with marketing efforts by promoting leisure activities to guests during check-in and through digital channels.
 
 
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 Qualifications
 
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 Previous experience in hospitality, customer service, or tourism, with a focus on outdoor adventure and astronomy.
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 Knowledge of local geography, hiking trails, mountain climbing techniques, and celestial events.
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 Excellent communication and interpersonal skills.
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 Ability to manage time and coordinate multiple activities effectively.
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 Certification in first aid and CPR, with knowledge of wilderness survival and outdoor safety.
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 Physical fitness and ability to guide strenuous activities such as hiking and climbing.
 
 
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 This role is ideal for a passionate individual who loves nature, adventure, and the night sky, and who strives to deliver memorable, high-quality experiences for hotel guests.
</div>

Leisure Concierge - Astronomer & Geologist

Join Alila Hotels and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Alila Hotels

About Company

Bell Attendant

Leisure Concierge - Astronomer & Geologist