Qureos Mentor

Alila Hotels

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 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 Job Summary
 
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 The Leisure Concierge Agent is responsible for creating unique, engaging, and personalized leisure experiences for hotel guests. Specializing in astronomy, mountain hiking, via ferrata, and other outdoor adventure activities, the agent will curate tailored itineraries and tours, ensuring guests have safe and enjoyable experiences. This role involves extensive knowledge of local natural attractions, outdoor safety, and the ability to provide exceptional guest service.
 
 
 
 Key Responsibilities
 
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 Guest Interaction and Personalized Service:
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 Welcome and engage guests, ensuring a friendly and professional experience from arrival to departure.
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 Understand guest preferences and expectations to tailor astronomy tours, mountain hiking, via ferrata adventures, and other leisure activities accordingly.
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 Provide detailed information about local natural landmarks, trails, stargazing opportunities, and adventure activities.
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 Offer suggestions on the best times and locations for stargazing and other outdoor activities based on weather and seasonal conditions.
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 Tour and Activity Coordination:
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 Plan, organize, and lead astronomy sessions, guided hikes, mountain tours, and via ferrata expeditions.
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 Collaborate with local tour providers, guides, and adventure specialists to ensure a smooth and safe guest experience.
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 Ensure all equipment and gear necessary for activities (e.g., telescopes, hiking gear, helmets) are maintained, properly set up, and available for guest use.
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 Provide thorough safety briefings for all activities, emphasizing proper equipment use and safety procedures.
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 Astronomy and Outdoor Expertise:
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 Stay updated on astronomy events (e.g., meteor showers, eclipses) and communicate upcoming celestial phenomena to guests.
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 Possess expert knowledge of local trails, mountain routes, and via ferrata paths, including difficulty levels and potential risks.
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 Provide educational insights into local geography, and ecosystems during guided tours.
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 Monitor weather conditions to ensure the safety and comfort of guests during outdoor excursions.
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 Guest Safety and Risk Management:
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 Conduct risk assessments for all activities, ensuring adherence to safety standards.
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 Ensure guests are equipped with proper attire and gear for outdoor activities.
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 Respond promptly to any guest concerns or emergencies that arise during activities, coordinating with hotel staff and local emergency services when necessary.
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 Administrative Tasks:
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 Maintain accurate records of guest bookings, activity schedules, and feedback.
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 Handle any special requests, bookings, and follow-up on guest inquiries.
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 Track and manage inventory of equipment and supplies needed for astronomy and outdoor activities.
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 Assist with marketing efforts by promoting leisure activities to guests during check-in and through digital channels.
 
 
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 Qualifications
 
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 Previous experience in hospitality, customer service, or tourism, with a focus on outdoor adventure and astronomy.
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 Knowledge of local geography, hiking trails, mountain climbing techniques, and celestial events.
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 Excellent communication and interpersonal skills.
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 Ability to manage time and coordinate multiple activities effectively.
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 Certification in first aid and CPR, with knowledge of wilderness survival and outdoor safety.
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 Physical fitness and ability to guide strenuous activities such as hiking and climbing.
 
 
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 This role is ideal for a passionate individual who loves nature, adventure, and the night sky, and who strives to deliver memorable, high-quality experiences for hotel guests.
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Leisure Concierge - Astronomer & Geologist

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 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 
 General Responsibility
 
 
 
 
 
 Must have minimum 2 Years Experience in F&amp;B Luxury Hotels.
 
 
 
 
 
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 Oversee all front and back of the house restaurant operations.
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 Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
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 Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
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 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.
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 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
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 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
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 Maintain quality control for all food and beverage.
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 Be reliable and ensure you and all team members are at work on time.
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 Project future needs for goods, fruits, beverage stationary ,cleaning product order accordingly.
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 Oversee heath code compliance and sanitation standards.
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 Carry out all professionally reasonable instructions given by your superior.
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 Monitoring inventory for CCG and all equipment required for outlets.
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 Conducting regular inspection of dispense bar/ lounge bar to determine whether proper standards of hygiene.
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 Monitoring the restaurant cash flow and settling outstanding bills.
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 Checking in on dining guests to enquire about food and service quality.
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 Resolving guests' complaints in professional manner.
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 Generate weekly, monthly and annual reports.
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 Attend quarterly P&amp;L meeting.
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 Seek ways to cut waste and decrease operational costs.
 
 
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 PHYSICAL EFFORT:-
 
 
 
 
 This position requires minimal stooping, lifting and substantial walking. All employees must maintain a neat, clean and well-groomed appearance.
 
 
 
 
 WORK CONTACTS: -
 
 
 Daily contact with restaurant manager or F&amp;B manager etc.
 
 
 
 
 WORKING CONDITION: -
 
 
 Must be able to work in a high volume fast paced environment.
 
 
 
 
 
 
 
 
 
 
 
 Technical Expertise Restaurant Supervisor
 
 
 
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 Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
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 Ensure service style, tabletop and overall presentation of the product in accordance with the hotel&rsquo;s image.
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 Responsible in making floor assignment during the shift.
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 Responsible in keeping the operation running smoothly.
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 Find the guest feedback and take necessary action if something is not match with the standard.
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 Reviewing customers surveys to develop and implement way to improve customer service.
 
 
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 Bar Supervisor
 
 
 
 
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 Monitoring the bar operational and supporting the bar attendant if required.
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 Ability to use standard software application and hotel systems including point of sale systems.
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 Plan and control beverage inventory level
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 Ensure all established standards of operation are implemented.
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 Work together with accounting to prepare and implement inventory procedures
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 Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
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 Work together with the outlet manager forconsistence work performance
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 Maintaining effective controls in the Beverage Department.
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 Responsible to train staff on daily basis
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F&B Team Lead

Join Alila Hotels and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Alila Hotels

About Company

Leisure Concierge - Astronomer & Geologist

F&B Team Lead