Qureos Mentor

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 Alila Jabal Akhdar is looking for an energetic, self motivated, experienced, creative, innovative individual, for the position of F&amp;B Manager. The ideal candidate is someone who is currently an experienced Asst. F&amp;B Director/Manager, in medium to large F&amp;B Operation, with a good experience of working in Ultra luxury hotel operations.
 
 
 
 General Mission
 
 
 
 <ul>
 <li>
 To be committed and dedicate time, effort and attention to offering a food and beverage offering, which in quality and presentation reflects the vision and brand personality of the hotel
 </li>
 <li>
 To supervise and coordinate all business activities in Food &amp; Beverage Service
 </li>
 <li>
 To consistently monitor F&amp;B cost and recommend pro-active action to enhance the profitability of the Food &amp; Beverage department.
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 Build teamwork and enhance the team&rsquo;s commitment to their work and the hotel.
 </li>
 <li>
 Delegate appropriate responsibility to others based on their ability whilst ensuring they are empowered and have the resources.
 </li>
 <li>
 Achieve a record of success in identifying talent, interviewing and hiring people.(&ldquo;Getting the right person in the right job&rdquo;)
 </li>
 <li>
 Communicate the vision and brand personality to the team and ensure it is integrated in the department&rsquo;s business practices.
 </li>
 <li>
 Actively and successfully train people for current assignments and future growth.
 </li>
 <li>
 Set and communicate high performance standards.
 </li>
 <li>
 Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
 </li>
 <li>
 Ensure all employees under your supervision are scheduled in accordance with business needs.
 
 
 </li>
 </ul>
 Budgeting and Finance
 
 
 <ul>
 <li>
 Proficient Financial Acumen
 </li>
 <li>
 Prepare the annual business plan for all F&amp;B outlets.
 </li>
 <li>
 Monitor the outlets&rsquo; budget and proactively implement corrective action where necessary.
 </li>
 <li>
 Control cost whilst ensuring guests get value for money.
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
 </li>
 <li>
 Conduct regular brief, concise, well prepared departmental meetings and ensure follow-up.
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Adjust to changes in job requirements and the hotel&rsquo;s operational strategies to meet business needs.
 </li>
 <li>
 Maintain and achieve Guest satisfaction scores.
 </li>
 <li>
 Maintain an efficient and effective administrative system.
 </li>
 <li>
 Continue professional development by self-directed learning and participation in company sponsored training programs.
 </li>
 <li>
 Keep abreast of developments affecting your field of expertise.
 
 
 </li>
 </ul>
 
 Technical Expertise
 
 
 
 <ul>
 <li>
 Plan and recommend replacement of FF&amp;E and OE in accordance with needs and available budget.
 </li>
 <li>
 Ensure the correct implementation of all cash-handling procedures in the departments under your supervision.
 </li>
 <li>
 Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
 </li>
 <li>
 Work together with Marketing Communications to achieve high impact exposure of the hotel&rsquo;s F&amp;B facilities in the market.
 </li>
 </ul>
</div>

F&B Manager

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 The Waiter/Waitress is responsible to serve Food &amp; Beverage to guests in the assigned Place of Work, provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction.
 
 
 
 General duties:
 
 
 
 <ul>
 <li>
 Provide the perfect service experience for every guest. Ensure that Guest feels important and welcome in the restaurant.
 </li>
 <li>
 Greet the guest by name if know and ask for seating preference out door or in door. Escort the guest to the table with maintain social distance.
 </li>
 <li>
 Explain about the food and beverage menu. Explain about the not available items from the menu and special of the day. If there is any special requirement contact with chef or your supervisor.
 </li>
 <li>
 Ensure hot food is hot and cold food is cold. Serve the guest in an accommodating manner. Drinks should be serve before food. Maintain table cleaning and side stations as well.
 </li>
 <li>
 Maintain table cleaning, re-setup the tables, clearance tray should be go back immediately.
 </li>
 <li>
 Always follow the hygiene standard and policy.
 </li>
 <li>
 Check the side station according to check list. Everything should be available in proper way in the side station.
 </li>
 <li>
 All team members (male/female) must be able to carry tray for food and beverage, clearance as well.
 </li>
 <li>
 Mise-plan (polish CCG, fold napkin and arrange every things properly) should be ready for next operation before you finished duty. Every things should be neat and clean before you go.
 </li>
 <li>
 Drop the soiled linen to laundry after each and every meal period.
 
 
 </li>
 </ul>
 
 Special task:
 
 
 
 <ul>
 <li>
 Maintain the par stock of linen.
 </li>
 <li>
 Monthly inventory should be maintain properly.
 </li>
 <li>
 Maintain the discard sheet properly.
 </li>
 <li>
 During winter season arrange blanket for the guest and maintain inventory.
 </li>
 <li>
 If we need any new linen items for special occasion please co-ordinate with laundry.
 
 
 </li>
 </ul>
 
 General Responsibility:
 
 
 
 <ul>
 <li>
 Communication in a friendly, tactful and professional manner with guests and your colleagues.
 </li>
 <li>
 Able to provide information regarding the hotel facilities and services.
 </li>
 <li>
 attended all the training which is organized by HR department or your department related.
 </li>
 <li>
 Be informed and keep your supervisor informed of all matters that may affect your work, the hotels service or reputation.
 </li>
 <li>
 Always present a clean and tidy appearance in accordance with the hotel grooming standards.
 </li>
 <li>
 be flexible and open to change in your job responsibilities, work area and roaster to meet business needs.
 </li>
 <li>
 Care about your environment and make sure it is tidy and well maintained, including linen and CCG.
 </li>
 <li>
 be reliable and ensure you are at work on time.
 </li>
 <li>
 Carry out all professionally reasonable instruction given by your supervisor.
 </li>
 <li>
 Report all incident, accidents and guest complaints in briefings.
 </li>
 <li>
 Actively recording and sharing any guest preference, likes and dislike.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent is preferred; additional hospitality training or certifications are a plus.
 </li>
 <li>
 Previous experience in a fast-paced restaurant setting, with at least 2-4 years in a similar role.
 </li>
 <li>
 Knowledge of food safety regulations and health standards; relevant certifications are highly regarded.
 </li>
 <li>
 Proficient in English, with additional language skills seen as a valuable asset for diverse customer interactions.
 </li>
 </ul>
</div>

Waiter/ Waitress

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 Alila
 
 means &ldquo;Surprise&rdquo; in Sanskrit, which suitably describes the refreshing character of our properties and the reaction of our guests when they stay with us.
 
 
 
 OUR PURPOSE
 
 
 We care for people so they can be their best
 
 
 
 Care comes from a place of empathy and authentic human connection. We do this by truly seeing people and getting to know them as unique individuals, so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment &mdash; engaged, fulfilled, and ready to take on the world.
 
 
 
 BRAND TARGET
 
 
 Well-traveled guests seeking reflection and impactful connections
 
 
 
 
 BRAND PROMISE
 
 
 To craft rare and intimate experiences
 
 
 
 
 BRAND PRINCIPLES
 
 
 Contemporary expression of centuries-old traditions
 
 
 
 
 Authentic experiences on the road less traveled
 
 
 
 
 Sustainable, community-enriching mindset
 
 
 
 
 World-class service from local experts
 
 
 
 
 GUESTS NEED
 
 
 To relax, recharge, and re-energize
 
 
 
 
 PROPERTY TIER
 
 
 Luxury
 
 
 
 
 PORTFOLIO
 
 
 Boundless
 
 
 
 
 FINANCIAL ACCOUNTABILITY
 
 
 
 <ul>
 <li>
 Can operate the cashier system as per the company standards;
 </li>
 <li>
 Operate the POS system as per the company policy (no access to Void and Manager Reports).
 
 
 </li>
 </ul>
 
 CONDITIONS OF WORK
 
 
 
 <ul>
 <li>
 Work in a variety of Food &amp; Beverage environments including indoor and outdoor conditions, as well as exposure to smoky environments and harsh variations in weather conditions;
 </li>
 <li>
 Some heavy lifting may be required while on duty.
 
 
 </li>
 </ul>
 
 Role Overview
 
 
 
 <ul>
 <li>
 Makes sure that the guests feel always at ease and find everything to their taste;
 </li>
 <li>
 Provides guests with a friendly, competent and top quality service ensuring maximum guest satisfaction in a manner consistent with house standards;
 </li>
 <li>
 To be honest and reliable;
 </li>
 <li>
 Co-operates with the rest of the team for a smooth operation;
 </li>
 <li>
 Has a good knowledge of the food and beverages served in the restaurant / bar;
 </li>
 <li>
 Serves food and beverages to guests according to the sequence of service learnt during training;
 </li>
 <li>
 Performs various incidental duties to increase guest&rsquo;s enjoyment and facilitate a smooth overall operation of the dining room;
 </li>
 <li>
 Greets the guest with a warm smile and by name if possible;
 </li>
 <li>
 Maintains an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOPs in the F&amp;B standards manual;
 </li>
 <li>
 Should be flexible and ready to work any shift given as per the requirement of the Outlet and Business Needs.
 
 
 </li>
 </ul>
 
 MAIN DUTIES
 
 
 
 <ul>
 <li>
 To understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety;
 </li>
 <li>
 To report for duty punctually, wearing the correct uniform and name tag at all times;
 </li>
 <li>
 To attend and contribute to all staff meetings, Departmental and Hotel trainings scheduled and other related activities;
 </li>
 <li>
 To respond to any changes in the restaurant function as instructed by the hotel;
 </li>
 <li>
 To project at all times a positive and motivated attitude and exercise self-control;
 </li>
 <li>
 To work split shifts as and when required;
 </li>
 <li>
 To be available to be cross trained in any other department of the hotel;
 </li>
 <li>
 Identify and anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information;
 </li>
 <li>
 Meet all needs and requests of guests within acceptable enterprise timeframes;
 </li>
 <li>
 Identify and take all opportunities to enhance the quality of service;
 </li>
 <li>
 Recognize guests dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Alila Jabal Akhdar guest feedback / complaint procedures SOP;
 </li>
 <li>
 Offer assistance to colleagues when required, to ensure designated work goals are met;
 </li>
 <li>
 Demonstrate trust, support and respect towards team members in day-to-day work activities;
 </li>
 <li>
 Conduct communication with guests and colleagues in a polite, professional and friendly manner;
 </li>
 <li>
 Practice high standards of personal presentation in accordance with Alila Jabal Akhdar grooming &amp; presentation standards;
 </li>
 <li>
 Seek assistance from other team members, supervisors and managers when required;
 </li>
 <li>
 Provide the perfect service experience for every guest. Ensure that Guest feels important and welcome in the restaurant;
 </li>
 <li>
 Always follow the hygiene standard, anti COVID-19 measures and policies;
 </li>
 <li>
 All team members (male/female) must be able to carry tray for food and beverage, including clearance.
 
 
 </li>
 </ul>
 
 OPERATIONAL DUTIES
 
 
 
 <ul>
 <li>
 Awareness and sensitivity to the concept of luxury and quality.
 </li>
 <li>
 Address special guest preferences recorded in guest history profiles.
 </li>
 <li>
 Ensure Hostess Team provide quality service to the guests by responding to requests promptly, efficiently and courteously during and throughout the guest&rsquo;s experience.
 </li>
 <li>
 Identify and anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
 </li>
 <li>
 Identify and take all opportunities to enhance the quality of service.
 </li>
 <li>
 Ensures hostess desk/door is manned at all times so that all customers receive a friendly &amp; prompt welcome.
 </li>
 <li>
 Schedule dining reservations and arranges parties or special services for customers according to the restaurant reservations SOP.
 </li>
 <li>
 Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
 </li>
 <li>
 Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
 </li>
 <li>
 Thorough knowledge of the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.
 </li>
 <li>
 Immediately shares guest name to relevant service staff directly after seating.
 </li>
 <li>
 Responsible for the collection and input of any relevant guest history in profile.
 </li>
 <li>
 To be entirely flexible and adapt to rotate within the different sub departments of the Food &amp; Beverage Division or any other Department of the hotel as assigned;
 </li>
 <li>
 To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department;
 </li>
 <li>
 To ensure that the Place of Work and surrounding area is kept clean, disinfected and organized at all times;
 </li>
 <li>
 To monitor operating supplies and reduce spoilage and wastage;
 </li>
 <li>
 Answers telephone within 3 rings using the Alila Jabal Akhdar standard script;
 </li>
 <li>
 Review the notice board and outlet briefing sheets on a daily basis to be well informed of Alila Jabal Akhdar events, arrivals, information, sold-out items, daily specials and any other information that may be relevant to the job;
 </li>
 <li>
 Ensures that all menus, beverage lists and dock presenters are clean and in top condition in the restaurant area;
 </li>
 <li>
 To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests;
 </li>
 <li>
 Suggest to manager or supervisor any training needed to enhance performance;
 </li>
 <li>
 Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required;
 </li>
 <li>
 Report any possible theft or misuse of the property immediately to a member of management;
 </li>
 <li>
 Carry out any other reasonable duties as assigned by the Outlet Supervisor, Outlet Manager, F&amp;B Manager, Chef de Cuisine or Senior Management;
 </li>
 <li>
 Actively collecting and sharing any guests preferences regarding their stay and their dining experiences;
 </li>
 <li>
 To handle guest allergies in professional and courteous manner with immediate reporting to F&amp;B Manager, Chef De Cuisine and Chef and Beverage Director
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 At least 2 Years Minimum experience in F&amp;B
</div>

Food & Beverages Hostess

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 
 We are looking for an
 
 
 Assistant F&amp;B Outlet Manager
 
 
 who shares a passion for excellence and who infuses enthusiasm into their daily activities. This position has the opportunity to shape the guest experience by providing exceptional knowledge and service.
 
 
 General Mission
 
 
 
 <ul>
 <li>
 To be committed and dedicate time, effort and attention to offering a food product, which in quality and presentation reflects the vision and brand personality of the hotel
 </li>
 <li>
 To supervise and coordinate all business activities in Buzz
 </li>
 <li>
 To consistently monitor F&amp;B cost in Buzz and Room Service and recommend pro-active action to enhance the profitability of both outlets.
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 Build teamwork and enhance the team&rsquo;s commitment to their work and the hotel.
 </li>
 <li>
 Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.
 </li>
 <li>
 Achieve a record of success in recruiting, interviewing and hiring people.(&ldquo;Getting the right person in the right job&rdquo;)
 </li>
 <li>
 Communicate the vision and brand personality to the team and ensure it is integrated in the department&rsquo;s business practices.
 </li>
 <li>
 Actively and successfully train people for current assignments and future growth.
 </li>
 <li>
 Set and communicate high performance standards.
 </li>
 <li>
 Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
 </li>
 <li>
 Ensure all employees under your supervision are scheduled in accordance with business needs.
 
 
 </li>
 </ul>
 
 Budgeting and Finance
 
 
 
 <ul>
 <li>
 Prepare the annual business plan for the department.
 </li>
 <li>
 Monitor the department&rsquo;s budget and proactively implement corrective action where necessary.
 </li>
 <li>
 Control cost whilst ensuring guests get value for money.
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
 </li>
 <li>
 Conduct regular briefings and ensure follow-up.
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Adjust to changes in job requirements and the hotel&rsquo;s operational strategies to meet business needs.
 </li>
 <li>
 Maintain an efficient and effective administrative system
 </li>
 <li>
 Continue professional development by self-directed learning and participation in company sponsored training programs.
 </li>
 <li>
 Keep abreast of developments affecting your field of expertise.
 
 
 </li>
 </ul>
 
 Technical Expertise
 
 
 
 <ul>
 <li>
 Ensure all established standards of operation are implemented.
 </li>
 <li>
 Work together with Accounting to prepare and implement inventory procedures
 </li>
 <li>
 Ensure the correct implementation of all cash-handling procedures in the departments under your supervision.
 </li>
 <li>
 Establish and maintain strong customer relationships and ensure repeat business.
 </li>
 <li>
 Ensure buffet set-ups, service style, table top and overall presentation of the Buzz and Room Service product are in accordance with the hotel&rsquo;s image.
 </li>
 <li>
 Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
 </li>
 <li>
 Work together with the Food &amp; Beverage Manager and Marketing Communications to achieve high impact exposure of Buzz in the market.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in a supervisory F&amp;B role within a luxury hotel or fine dining outlet
 </li>
 <li>
 Strong leadership and communication skills
 </li>
 <li>
 Excellent attention to detail and a passion for hospitality
 </li>
 <li>
 Knowledge of MICROS or similar.
 </li>
 <li>
 Fluent in English; additional languages are a plus
 </li>
 </ul>
</div>

Assistant Manager- Outlet

Organization- Alila Jabal AkhdarSummaryRequirements and Skills: Minimum 1 year of experience in a similar role in 5-stars hotel or luxury environment. Strong interpersonal and communication skills Sufficient computer knowledge ( Microsoft Office, Opera PMS) Flexible schedule to meet demands of hotel occupancy. Fluent in English and additional European language will be advantage. Able to work as team and in remote area.General ResponsibilityCommunicate in a friendly, tactful and professional manner with guest, suppliers as well as colleaguesBe informed and keep your supervisor informed of all matters that may affect your work, the hotel s service or reputationAlways present a clean and tidy appearance in accordance with the hotel s grooming standardsBe flexible and open to change in your job responsibilities, work area and/or roster to meet business needsBe understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleaguesCare about your work environment and make sure it is tidy and well maintainedBe reliable and ensure you are at work on timeKnow your role in case of emergency such as bomb threat, flood, fire etcUnderstand the Employee Handbook and comply with the standards it outlinesCarry out all professionally reasonable instructions given by your supervisorTechnical Expertise Maintain a friendly, neat and pleasant image to the guests Prepare registration cards for arriving guests ensuring that they are correctly completed giving required information. Maintain accurate records and informs other department of arrivals, room changes, check-outs and special arrangement for VIP guests. Keep up date the current arrivals list and is familiar with on daily basis list of VIP, Returning and Suite s guest. To check all VIP arrival room with Housekeeping Manager/Supervisor and make sure that everything is in order. (cleanliness/amenity) Meet and greets arriving guests and bid farewell to departing clients Escort VIP, returning, and Suite guests to the room Handles in room check in for VIP, returning, and Suite guests Updates and helps maintain accurate guest history records in order to give maximum service for returning guests Deliver personal recognition to Alila Link members whenever possible. Be able to handle any queries from Alila Link members. Be able to handle mail and messages. Be tactful to guests complaints, requests and enquiries To utilize guest comment card to give feedback and recommendations for product/service improvementRecord all suggestions and comments from guests To actively sell the in-house facilities to guests Fully conversant with the hotels facilities and servicesTo provide guest with up to date hotel information and eventsUnderstand all hotel promotion activities, eq special package, Alila Link etcAlways be available to handle guest request and play the role of the  host  in the lobby and public area.To provide security and privacy of guests by keeping all guest s information confidential unless otherwise instructed by guests. Maintain an active presence in the lobby To prepares required list reports. Able to conduct Hotel Tour at any time require. Greet and assist the guest with maximum courtesy and attention during their stay. To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays. Checking VIP rooms and suite to ensure that all guest amenities are provided accordingly. To perform all duties within the Front Office Section as follows: Reception, Z-Line and Reservation. Assist the Duty Manager and Senior Guest Service Agents with their jobs. Courtesy call with minimum 10 in house guests to collect guest comments and observe guests  needs To contribute to overall operational efficiency by performing other relevant duties assigned. Maintain logbook which is a vital communication tool among the Guest Relations officers working role and follow up To be fully conversant with operation and be able to confidently check-In / Check-Out and Manager Opera Folios.

Guest relations host

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 General Responsibility
 
 
 <ul>
 <li>
 Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
 </li>
 <li>
 Be informed and keep your supervisor informed of all matters that may affect your work, the hotel&rsquo;s service or reputation
 </li>
 <li>
 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards
 </li>
 <li>
 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
 </li>
 <li>
 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
 </li>
 <li>
 Care about your work environment and make sure it is tidy and well maintained
 </li>
 <li>
 Be reliable and ensure you are at work on time
 </li>
 <li>
 Know your role in case of emergency such as bomb threat, flood, fire.
 </li>
 <li>
 Understand the Employee Handbook and comply with the standards it outlines
 </li>
 <li>
 Carry out all professionally reasonable instructions given by your supervisor
 
 
 </li>
 </ul>
 Technical Expertise
 
 
 <ul>
 <li>
 Maintain a friendly, neat and pleasant image to the guests
 </li>
 <li>
 Prepare registration cards for arriving guests ensuring that they are correctly completed giving required information.
 </li>
 <li>
 Maintain accurate records and informs other department of arrivals, room changes, check-outs and special arrangement for VIP guests.
 </li>
 <li>
 Keep up date the current arrivals list and is familiar with on daily basis list of VIP, Returning and Suite&rsquo;s guest.
 </li>
 <li>
 To check all VIP arrival room with Housekeeping Manager/Supervisor and make sure that everything is in order. (cleanliness/amenity)
 </li>
 <li>
 Meet and greets arriving guests and bid farewell to departing clients
 </li>
 <li>
 Escort VIP, returning, and Suite guests to the room
 </li>
 <li>
 Handles in room check in for VIP, returning, and Suite guests
 </li>
 <li>
 Updates and helps maintain accurate guest history records in order to give maximum service for returning guests
 </li>
 <li>
 Deliver personal recognition to Alila Link members whenever possible.
 </li>
 <li>
 Be able to handle any queries from Alila Link members.
 </li>
 <li>
 Be able to handle mail and messages.
 </li>
 <li>
 Be tactful to guests complaints, requests and enquiries
 </li>
 <li>
 To utilize guest comment card to give feedback and recommendations for product/service improvement
 </li>
 <li>
 Record all suggestions and comments from guests
 </li>
 <li>
 To actively sell the in-house facilities to guests
 </li>
 <li>
 Fully conversant with the hotels facilities and services
 </li>
 <li>
 To provide guest with up to date hotel information and events
 </li>
 <li>
 Understand all hotel promotion activities, eq special package, Alila Link etc
 </li>
 <li>
 Always be available to handle guest request and play the role of the &ldquo;host&rdquo; in the lobby and public area.
 </li>
 <li>
 To provide security and privacy of guests by keeping all guest&rsquo;s information confidential unless otherwise instructed by guests.
 </li>
 <li>
 Maintain an active presence in the lobby
 </li>
 <li>
 To prepares required list reports.
 </li>
 <li>
 Able to conduct Hotel Tour at any time require.
 </li>
 <li>
 Greet and assist the guest with maximum courtesy and attention during their stay.
 </li>
 <li>
 To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.
 </li>
 <li>
 Checking VIP rooms and suite to ensure that all guest amenities are provided accordingly.
 </li>
 <li>
 To perform all duties within the Front Office Section as follows: Reception, Z-Line and Reservation.
 </li>
 <li>
 Assist the Duty Manager and Senior Guest Service Agents with their jobs.
 </li>
 <li>
 Courtesy call with minimum 10 in house guests to collect guest comments and observe guests&rsquo; needs
 </li>
 <li>
 To contribute to overall operational efficiency by performing other relevant duties assigned.
 </li>
 <li>
 Maintain logbook which is a vital communication tool among the Guest Relations officers working role and follow up
 </li>
 <li>
 To be fully conversant with operation and be able to confidently check-In / Check-Out and Manager Opera Folios.
 </li>
 </ul>
</div>

Guest Service Agent

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 General Duties
 
 
 <ul>
 <li>
 Manages and organizes a maintenance team whose mission is to ensure proper maintenance and repair of the entire building and hotel different areas and equipment's (front and back of the house). This is accomplished within the scope of a budget and in conformity with well-defined management norms.
 </li>
 <li>
 Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in maintenance activities.
 </li>
 <li>
 Responsible for the operation of the maintenance department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipments.
 </li>
 <li>
 Responsible for the security and safety norms of the equipment's and the buildings.
 </li>
 <li>
 Responsible for constantly providing recommendations or permanent solutions for defects / Engineering related issues.
 </li>
 <li>
 Responsible for consolidation and reporting of data required to maintain Earth Check certification and present the data accurately during Audit.
 </li>
 <li>
 Sufficient knowledge and comprehension on hotel&rsquo;s assets, equipment and structure based on to enable him / her providing sound advise on strategic planning for future hotel&rsquo;s operational effectiveness, safety and security
 
 
 </li>
 </ul>
 Management Responsibilities
 
 
 <ul>
 <li>
 Responsible for ensuring implementation of the hotel vision in the maintenance department and implementation of the regular business action plans.
 </li>
 <li>
 Ensure that all policies, procedures and rules set by the management are adhered to by the staff in Engineering department.
 
 
 </li>
 </ul>
 General Responsibilities
 
 
 <ul>
 <li>
 Plans, directs, controls and co-ordinates activities of all Engineering personnel engaged in maintenance and repair of the buildings and equipment's concerned (Audio Visual, M&amp;E, Building in general and with particular attention and care to the Boilers, Air conditioning systems, electrical distribution and generators, water systems, hotel systems such as Fire, kitchen equipment's, cold stores, laundry equipment's, gas storage and distribution, , etc.).
 </li>
 <li>
 Recruiting, interviewing and hiring people.(&ldquo;Getting the right person in the right job&rdquo;)
 </li>
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 Communicate the vision and brand personality to the team and ensure it is integrated in the department&rsquo;s business practices.
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 Actively and successfully train people for current assignments and future growth.
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 Set and communicate high performance standards.
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 Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
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 Ensure all employees under your supervision are scheduled in accordance with business needs.
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 <li>
 Maintain hotel's standards, policies and procedures with all engineering personnel.
 
 
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 </ul>
 Page 2 of 4
 
 
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 Prioritize, organize and delegate work assignments.
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 Direct performance of engineering staff and follow up with corrections where needed.
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 Motivate engineering staff and maintain a cohesive team.
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 <li>
 Promote positive work relationships with service personnel and other departments
 </li>
 <li>
 Responsible for the elaboration and implementation of maintenance standards.
 </li>
 <li>
 Inspect regularly the entire Hotel to check the state of the buildings and of the installations and equipment's.
 </li>
 <li>
 Ensure sufficient par stock of spare parts to allow seamless replacements or repairs.
 </li>
 <li>
 Checks all hotel equipment's making sure they are in good working conditions, follow up on equipment's that need repair, additional spare parts, replacement or disposal.
 </li>
 <li>
 Sees to it that all repairs and maintenance jobs are done according to hotel standards and practices and done promptly with continuous updates to RM / GM on progress and completion.
 </li>
 <li>
 Check regularly the state of cleanliness and hygiene and sanitation of the hotel equipment's and buildings. Recommends points from improvement and implements the same.
 </li>
 <li>
 Conducts sanitation inspections and maintenance inspections of the back of the house on a regular basis according to hotel standards and procedures.
 </li>
 <li>
 Receives function sheets from the banquet department and schedules preparation for all Audiovisual and other technical requirement, and should be involved in pre-event planning.
 </li>
 <li>
 Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.
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 <li>
 Controls costs by minimizing spoilage, maintaining adequate inventory of tools. (Maintenance store control).
 </li>
 <li>
 Prepares the schedules of all maintenance staff, controls this schedule making sure all areas are covered properly.
 
 
 </li>
 </ul>
 Preventative Maintenance
 
 
 <ul>
 <li>
 Ensure to continue a preventative maintenance program covering all areas of the hotel.
 </li>
 <li>
 Set up a schedule for preventative maintenance and ensure its realization in a timely manner.
 </li>
 <li>
 Ensure that the M&amp;E full listing is available and fully updated for a proper schedule of preventative maintenance.
 </li>
 <li>
 Directly responsible for the maintenance of the assets.
 </li>
 <li>
 Directly responsible for the hotel safety and fire standards, ensure regular check, and that safety standards and emergency procedures.
 
 
 </li>
 </ul>
 Hotel safety and security
 
 
 <ul>
 <li>
 In accordance with Indonesia laws and regulations, ensure availability and safe usage of the fire, gas and electrical equipment's and related.
 </li>
 <li>
 Ensure that all fire equipment's are in proper working condition (detection equipment's and fire fighting equipment's).
 </li>
 <li>
 Ensure regular fire drills in co-operation with the security department.
 
 
 </li>
 </ul>
 Financial Responsibilities
 
 
 <ul>
 <li>
 Concentrate on the optimization of the wellbeing and long life of all equipment's with constant preoccupation for the minimum expenses.
 </li>
 <li>
 Directly responsible of maintaining his department costs and other expenses related as per guidelines defined.
 </li>
 <li>
 Directly responsible of all needed equipment's purchases (spare parts, replacement parts, etc.), selection of suppliers in co-operation with purchasing manager.
 </li>
 <li>
 Directly responsible of all needed equipment's receiving and the quality of control upon receiving as per purchase orders and proper storage of goods upon receipt in co-operation with the Accounting department and store.
 
 
 </li>
 </ul>
 Page 3 of 4
 
 
 <ul>
 <li>
 Responsible for setting all the par stock for maintenance dept. items, monitoring delivery with store and purchasing and avoiding shortage of goods.
 </li>
 <li>
 Responsible for the preparation of the yearly budget,Capex plan and Monthly expenses forcast for for the Engineering department in co- operation with resident manager and for final approval of General Manager.
 </li>
 <li>
 Responsible for keeping up to date concerning new products, energy saving measures and strategies, pricing of equipment's, etc.
 </li>
 <li>
 Responsible for setting up energy saving plans and training/guidelines for all concerned to follow and assist when and where possible.
 
 
 </li>
 </ul>
 Legal Responsibilities
 
 
 <ul>
 <li>
 Responsible for keeping up to date concerning all Indonesian legislation's with regard to the technical and safety aspects.
 
 
 </li>
 </ul>
 Social Responsibilities
 
 
 <ul>
 <li>
 Define with RM &amp; GM the manpower planning. -Ensure the quality of recruitment.
 </li>
 <li>
 Proposes to RM &amp; GM promotions and salary review within his team.
 </li>
 <li>
 Ensure that all employees in his department have a proper job description and work objectives.
 </li>
 <li>
 Ensure to respect all personnel procedures in terms of discipline, assessment, objectives and training.
 </li>
 <li>
 Hires, trains, guides and evaluates performance of maintenance personnel according to skill in the various concerned areas.
 </li>
 <li>
 Responsible of the grooming and motivation and general attitude of his employees.
 </li>
 <li>
 Conducts meetings, briefings, training, etc. with the maintenance staff, keeping them informed of new policies and procedures and other information's pertinent to hotel operation.
 </li>
 <li>
 Sees to it that the hotel's house rules and regulations are adhered to at all times and if necessary sees to it that commendations and disciplinary action notices are issued following established hotel policies.
 </li>
 <li>
 Responsible of the professional skills of all his employees.
 </li>
 <li>
 Responsible for the quality and quantity of all training programs, and proper planning and reporting of training, following the hotel policies on this subject.
 </li>
 <li>
 Ensure at all times professional and co-operative relationship with all other department heads, RM, GM and more generally all employees within the hotel.
 </li>
 <li>
 Ensure to respect al all time the hotels image both internally and externally.
 </li>
 <li>
 Ensure at all times full respect of the confidentiality directly related to his function.
 </li>
 <li>
 Performs duties common to all department heads and other duties, which may be assigned.
 </li>
 <li>
 Attend daily briefings and weekly meetings as required.
 </li>
 <li>
 Maintain a high commercial and professional attitude at all time and train the staff to do likewise.
 
 
 </li>
 </ul>
 Environment Sustainability Responsibilities
 
 
 <ul>
 <li>
 Comply health, safety, security policies of the hotel
 </li>
 <li>
 Having knowledge and ability to support environment friendly operational approach
 </li>
 <li>
 Having knowledge and ability to implement Earth Check principles in his/her scope
 </li>
 </ul>
</div>

Chief Engineer

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