Qureos Mentor

Alila Hotels

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 
 General Responsibility
 
 
 
 <ul>
 <li>
 Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
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 Provide information regarding the hotel&rsquo;s facilities &amp; services.
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 Be informed and keep your supervisor informed of all matters that may affect your work, the hotel&rsquo;s service or reputation.
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 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.
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 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
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 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
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 Care about your environment and make sure it is tidy and well maintained.
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 Be reliable and ensure you are at work on time.
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 Know your role in case of emergency such as bomb threat, flood, fire etc.
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 Understand the Employee Handbook and comply with the standards it outlines.
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 Carry out all professionally reasonable instruction given by your supervisor.
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 Report all incidents, accidents and guest complaints in briefings
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 Successfully complete Training Certification Process and review all department safety information (i.e. JHA&rsquo;s and MSDS&rsquo;s), practice emergency procedures in compliance with hotel company standards. Reacts and assist in hotel emergency situation if necessary
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 Understand and practice hotel emergency fire procedures
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 Offer lateral service to internal/external customer when available
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 Maintain safe conditions in work area and other associated areas
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 Learn, understand and energize Alila Villas Uluwatu standards and green globe program
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 Participate in departmental and hotel problem solving teams during weekly and monthly core meetings
 
 
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 </ul>
 
 Technical Expertise
 
 
 
 <ul>
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 Familiarize with the design and layout of the resort. Obtain understanding of operating procedures related to such.
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 Installs, repairs and maintains machinery and mechanical equipment such as motors, engines, pumps, conveyors, belts, fans, and laundry processing units.
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 Perform tasks of rebuilding valves, mechanical wielding, brazing, and fabrication, replacing worn parts and accomplishing other major repairs to the laundry equipment
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 Examines operational control and pneumatic systems to diagnose problems using proper inspection, testing, and monitoring techniques and safe and proper use of tools, especially for these systems.
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 Perform safe operation methods and procedures in troubleshooting of all the equipment system including steam and chilled water heat transfer system.
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 Inspect, test and performs corrective and preventive maintenance of electrical equipment, lighting, signal, communication and power circuits.
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 Isolates defects in wiring, switches, motors and others electrical equipment using testing instruments such as ammeter, ohmmeter, voltmeter, testing lamps, etc
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 Replace faulty switches, sockets and other elements of electrical systems to include fabrication of electrical control panels.
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 Dismantles electrical machinery and replaces defective electrical or mechanical parts such as gears, brushes, armatures, switches, sockets and other elements of electric system.
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 Ability to establish good working relationships with other technical and maintenance personnel.
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 Perform related duties as required or assigned.
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 Provide solutions, answers questions, and makes recommendations when needed
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 Perform routine administrative duties to support the job requirements (including basic computer skills).
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 Lead or lend support to special project assignments
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 Report any unusual finding or safety hazards immediately to the Chief Engineer or Assistant Chief Engineer.
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 Inspects completed work for conformance with requirements of local building and safety codes.
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 Estimates time and material cost on equipment projects.
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 Requisitions new equipments parts and supplies for maintenance or repair.
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 Applies mastery of skills and serves as resources to others in the resolution of complex problems.
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 Maintain a clean and orderly paint shop containing all necessary tools, parts and materials.
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 Repair and maintain all civil works associate with and relevant to the Hotel Building structures.
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 Repair all furniture and timber fixing or fitting which require carpentry works to be carried out
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 Repair masonry, marbles, floor covering or other such finishing.
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 Repair and replacement the upholstery and carpet
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 Responsible for the provision of accurate logs and records information on the works being repaired / maintained.
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 Attends and participates in all related training programs.
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 Advises Duty Engineers and Supervisors on any material or operational supplies required for the work assigned to him, include anticipating when making the order.
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 Assist in the property safety and energy conservation program.
 
 
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 </ul>
 
 Environment Sustainability Responsibilities
 
 
 
 <ul>
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 Comply health, safety, security policies of the hotel
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 Having knowledge and ability to support environment friendly operational approach
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 Having knowledge and ability to implement Earth Check principles in his/her scope
 
 
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 </ul>
 
 Qualifications
 
 
 
 Minimum 2-7 years of experience
 
 
 Proven experience as a kitchen technician, preferably in a hospitality or commercial setting.
 
 
 Education - High School diploma or equivalent completion of a technical or trade school program in kitchen is desirable.
 
 
 
 Skills:
 
 
 
 <ul>
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 Strong technical knowledge of kitchen and refrigeration equipment.
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 Ability to read and interpret blueprints and technical drawings.
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 Excellent problem-solving and troubleshooting skills.
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 Strong attention to detail and accuracy.
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 Good communication and interpersonal skills.
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 Ability to work independently and as part of a team.
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 Physical stamina and strength to perform manual labor and lift heavy equipment.
 
 
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 </ul>
 
 Preferred Skills:
 
 
 
 <ul>
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 Certifications: Relevant certifications in kitchen equipment maintenance or refrigeration.
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 Safety Awareness: Knowledge of safety protocols and procedures related to kitchen equipment maintenance.
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 Customer Service: Strong customer service skills to address guest concerns and ensure a positive guest experience.
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 </ul>
</div>

Laundry & Kitchen Technician

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 Alila Jabal Akhdar is looking for an energetic, self motivated, experienced, creative, innovative individual, for the position of F&amp;B Manager. The ideal candidate is someone who is currently an experienced Asst. F&amp;B Director/Manager, in medium to large F&amp;B Operation, with a good experience of working in Ultra luxury hotel operations.
 
 
 
 General Mission
 
 
 
 <ul>
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 To be committed and dedicate time, effort and attention to offering a food and beverage offering, which in quality and presentation reflects the vision and brand personality of the hotel
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 To supervise and coordinate all business activities in Food &amp; Beverage Service
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 To consistently monitor F&amp;B cost and recommend pro-active action to enhance the profitability of the Food &amp; Beverage department.
 
 
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 </ul>
 
 Leadership
 
 
 
 <ul>
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 Build teamwork and enhance the team&rsquo;s commitment to their work and the hotel.
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 Delegate appropriate responsibility to others based on their ability whilst ensuring they are empowered and have the resources.
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 Achieve a record of success in identifying talent, interviewing and hiring people.(&ldquo;Getting the right person in the right job&rdquo;)
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 Communicate the vision and brand personality to the team and ensure it is integrated in the department&rsquo;s business practices.
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 Actively and successfully train people for current assignments and future growth.
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 Set and communicate high performance standards.
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 Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
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 Ensure all employees under your supervision are scheduled in accordance with business needs.
 
 
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 </ul>
 Budgeting and Finance
 
 
 <ul>
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 Proficient Financial Acumen
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 Prepare the annual business plan for all F&amp;B outlets.
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 Monitor the outlets&rsquo; budget and proactively implement corrective action where necessary.
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 Control cost whilst ensuring guests get value for money.
 
 
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 </ul>
 
 Communication
 
 
 
 <ul>
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 Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
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 Conduct regular brief, concise, well prepared departmental meetings and ensure follow-up.
 
 
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 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Adjust to changes in job requirements and the hotel&rsquo;s operational strategies to meet business needs.
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 Maintain and achieve Guest satisfaction scores.
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 Maintain an efficient and effective administrative system.
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 Continue professional development by self-directed learning and participation in company sponsored training programs.
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 Keep abreast of developments affecting your field of expertise.
 
 
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 </ul>
 
 Technical Expertise
 
 
 
 <ul>
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 Plan and recommend replacement of FF&amp;E and OE in accordance with needs and available budget.
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 Ensure the correct implementation of all cash-handling procedures in the departments under your supervision.
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 Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
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 Work together with Marketing Communications to achieve high impact exposure of the hotel&rsquo;s F&amp;B facilities in the market.
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 </ul>
</div>

F&B Manager

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done.Alila employees always find new ways to look after the business, their guests, and their colleagues.Within this, the key responsibilities for this position are:
 
 
 
 Planning and Organising:
 
 
 
 <ul>
 <li>
 Assist the preparation of the Front Office team budget.
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 Plan and implement training plans for all Front Office employees.Conduct regular associate training, and monitor its success.This will involve training in both IT systems and guest-service procedures.
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 Maintain full knowledge of the Property Management and Call Centre computer systems.
 
 
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 </ul>
 
 Job Profile
 
 
 
 <ul>
 <li>
 Ensure to have good leadership skills and communication skills
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 Ensure to have 2 years similar experience in 5 start resorts.
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 Good computer and writing skills.
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 Previous Opera experience
 
 
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 </ul>
 
 Job Specifications
 
 
 
 <ul>
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 Supervise the functioning of all departmental employees and facilities.
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 Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
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 Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance.Continue to capture best current practice in new LSOPs relating to front office operation.
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 Drive the implementation of all sales and promotional programmes of the hotel.Take personal responsibility for driving Upselling within the property .
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 Monitor daily arrivals and action as appropriate for any VIP or special request.Liaise with housekeeping, room service and guest relations where necessary to complete the action.
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 Block the rooms accordingly for next three days arrivals.
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 Develop and maintain a motivational working environment within the department.
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 Provide coaching and counseling, support and guidance to the associates as required.
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 Ensure Team members are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets &amp; promotions, spa and health club, and other services and facilities .
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 Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
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 Provide assistance to local representatives of tour operators and travel agencies.
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 Assist Villa operations manager and guest relation Manager on daily operations.
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 Inspect all Front Office areas to ensure all areas are up to standard.
 
 
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 </ul>
 
 How You Can Succeed In This Role
 
 
 
 Within Alila Hinu Bay, the top-performing people who do this job always demonstrate the following attitude:
 
 
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 Working with Others:
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 They always try to anticipate and exceed the needs of customers and colleagues
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 They use their own initiative and good judgement to solve problems in a calm and efficient way
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 They enjoy working with others to achieve common goals.They volunteer as required to ensure the success of the team
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 They act with personal professionalism and integrity at all times
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 Taking Responsibility:
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 They always conduct business honestly and fairly.They keep sensitive information confidential.
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 They can prioritise their workload effectively and be organised and structured at work
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 They manage their time and pay attention to detail.They know their jobs, and are able to work without close supervision.
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 They display a positive attitude, even under pressure.They personally check their work to ensure its accuracy.
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 Delivering Results:
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 They are committed to meeting and exceeding all performance standards
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 They constantly look to develop their own professional skills and abilities
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 They perform job tasks in line with established policies and procedures
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 They always try to provide a top-quality experience to all our guests.
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 </ul>
</div>

Assistant Front Office Manager

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 
 Administration
 
 
 
 <ul>
 <li>
 Managing the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent with Grand Hyatt Doha and Hyatt International Standards, through planning, organizing, directing and controlling the Information Systems policies and procedures, operation and administration.
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 Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
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 Ensures the availability of any stationery or consumables required by any IS systems.
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 </ul>
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 Ensures that all licenses are complete and up-to-date.
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 </ul>
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 Keeps software in the Property Management System up to the current release as instructed by the Area Director of Information Systems.
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 </ul>
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 Conducts regular Departmental Communication Meetings .
 
 
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 </ul>
 
 Customer Service
 
 
 
 <ul>
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 Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
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 Ensures all Information Systems employees provide a courteous and professional service at all times.
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 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
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 Maintains positive guest and colleague interactions with good working relationships.
 
 
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 </ul>
 
 Financial
 
 
 
 <ul>
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 Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
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 </ul>
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 Directs employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
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 </ul>
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 Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
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 </ul>
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 Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Director of Finance ensuring targets are met and costs are effectively controlled.
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 </ul>
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 Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
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 </ul>
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 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
 
 
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 </ul>
 
 Operational
 
 
 
 <ul>
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 Provides technical assistance, advices to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
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 Assist authorised users in relation to operation of the hotel&rsquo;s IS system hardware, various modules and supporting personal computers.
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 Coordinates timely repair and return to service any faulty systems or items of equipment.
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 Establishes and implements procedures to ensure backup of data in any IS system.
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 Rebuilds data corrupted by either hardware or software faults.
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 Coordinates the timely handling of any software fault reports or enhancement requests.
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 Sets up emergency procedures to continue the operation of the hotel in the event of system failure.
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 Provides manuals on the issue of IS systems and incorporates those manuals into the relevant operating procedures of the hotel.
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 Establishes necessary security measures to prevent unauthorised access to the IS systems.
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 Provides technical assistance to internal and external audit employees.
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 Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose.
 
 
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 </ul>
 
 Personnel
 
 
 
 <ul>
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 Assists the recruitment and selection of all IS employees; follows the hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
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 Ensures the punctuality and appearance of all IS employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.
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 Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
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 Conducts annual Performance Development Discussions with employees and supports them in their professional development goals.
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 Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
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 Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
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 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt&rsquo;s Values and Culture Characteristics.
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 Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
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 Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
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 Feedbacks the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented.
 
 
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 </ul>
 
 Other Duties
 
 
 
 <ul>
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 Attends and contributes to all training sessions and meetings as required.
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 Is knowledgeable in statutory legislation in employee and industrial relations.
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 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
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 Maintains strong, professional relationship with relevant representatives from competitor hotels , business partners and other organisations.
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 Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
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 Ensures high standards of personal presentation and grooming.
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 Responds to changes in the Information Systems function as dictated by the industry, company and hotel.
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 Carry out any other reasonable duties and responsibilities as assigned.
 
 
 </li>
 </ul>
 
 Core Skills
 
 
 
 <ul>
 <li>
 Produces Quality Work
 
 
 </li>
 </ul>
 The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt&rsquo;s standards and processes
 
 
 <ul>
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 Achieves Results
 
 
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 </ul>
 The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
 
 
 <ul>
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 Promotes Teamwork and Collaboration
 
 
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 </ul>
 The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
 
 
 <ul>
 <li>
 Communicates Effectively
 
 
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 </ul>
 The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
 
 
 <ul>
 <li>
 Shows Initiative and Resourcefulness
 
 
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 </ul>
 The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
 
 
 <ul>
 <li>
 Focuses on Customers
 
 
 </li>
 </ul>
 The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
 
 
 
 Leadership Expectations
 
 
 
 <ul>
 <li>
 Living Hyatt&rsquo;s Values
 
 
 </li>
 </ul>
 Demonstrating behaviours consistent with Hyatt&rsquo;s Core Values
 
 
 <ul>
 <li>
 Demonstrating a Passion for Service
 
 
 </li>
 </ul>
 Creating a positive impact by passionately serving others
 
 
 <ul>
 <li>
 Translating Hyatt&rsquo;s Mission to Action
 
 
 </li>
 </ul>
 Defining a plan to achieve Hyatt&rsquo;s mission and successfully acting on it
 
 
 <ul>
 <li>
 Inspiring Others
 
 
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 </ul>
 Bringing others along to achieve common goals.
 
 
 <ul>
 <li>
 Encouraging Change
 
 
 </li>
 </ul>
 Demonstrating a vested interest in building Hyatt&rsquo;s brand and acting as an owner to advance Hyatt&rsquo;s success.
 
 
 <ul>
 <li>
 Promoting Learning
 
 
 </li>
 </ul>
 Demonstrating a thirst for knowledge and providing expertise to others to enhance their skills and abilities.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree or Vocational Certificate in Computer Science or IT or related field.
 </li>
 <li>
 4 years related experience or with computer set up and troubleshooting
 </li>
 <li>
 Working knowledge of networks and operating systems and databases
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
 </li>
 <li>
 Great communication skills
 </li>
 <li>
 A team player, proactive, responsible, hardworking and able to work under pressure
 </li>
 </ul>
</div>

Assistant Manager - IT

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 Under the general direction from Alila Hotel and Resorts Policies and Procedure to act on behalf on the Hotel Management to ensure all aspects of the daily operation of spa, fitness, and wellness facilities for Alila Hinu Bay runs smoothly and guests are providing with maximum levels of service and satisfaction.
 
 
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Skill
 </li>
 <li>
 Has Leadership Skill
 </li>
 <li>
 Has ability to create the promotion program
 </li>
 <li>
 Has a sense of urgency
 </li>
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 Has a skill of creating a new treatment
 </li>
 <li>
 Has ability to train team member
 </li>
 <li>
 Has Computer skills
 </li>
 <li>
 Knowledge
 </li>
 <li>
 Ability to operate hotel system
 </li>
 <li>
 Has treatment knowledge
 </li>
 <li>
 Master in English
 </li>
 <li>
 Has Product Knowledge skills
 </li>
 <li>
 Develop and present a budget
 </li>
 <li>
 Manages programs within budget constraints
 </li>
 <li>
 Applies budget processes
 </li>
 <li>
 Develops strategies for determining budget priorities
 </li>
 <li>
 Self Image
 </li>
 <li>
 Responds appropriately to customer inquiries, requests or complaints
 </li>
 <li>
 Acts to makes things better for the customer
 </li>
 <li>
 Encourages others to work together as a team
 </li>
 <li>
 Develops and uses systems to increase order and ensure that procedures are followed
 </li>
 <li>
 Acts to support learning and development of team member; e.g : provides training, gives task-oriented instruction, directions, coaching and demonstrations, and provides support to increase working effectiveness
 </li>
 <li>
 Gives negative and positive feedback in work performance and behaviour for improvement to subordinates
 </li>
 <li>
 Allocates task responsibility in appropriate areas to appropriate individuals
 </li>
 <li>
 Shows tolerance; remains calm and patient in stressful situations
 </li>
 <li>
 Controls own feelings and temper in all situations
 </li>
 <li>
 Responds constructively to problems even under stress
 </li>
 <li>
 Trait
 </li>
 <li>
 Engaging to the guest
 </li>
 <li>
 Acts in a consistent manner
 </li>
 <li>
 Acts to gain confidence and trust from superiors and colleagues
 </li>
 <li>
 Works well with other people
 </li>
 <li>
 Communicates clearly and successfully in English Remembers faces and names easily
 
 
 </li>
 </ul>
 The ideal candidate should possess the expertise and passion to;
 
 
 <ul>
 <li>
 Oversee the comprehensive operation of spa, fitness, and wellness facilities &mdash; including bookings, service quality, team scheduling, facility maintenance, and creating an inviting ambiance.
 </li>
 <li>
 Design and deliver innovative wellness programs such as yoga, meditation, aqua fitness, nutritional workshops, and customized wellness packages.
 </li>
 <li>
 Curate unique, signature wellness experiences that reflect the identity of our resort and resonate with our guest demographics.
 </li>
 <li>
 Provide personalized wellness consultations and orientation sessions to enhance guest engagement.
 </li>
 <li>
 Contribute to work on sales and marketing plans and programs, attend weekly sales and marketing meetings.
 </li>
 <li>
 Enforce Hotel and Spa&rsquo;s Standard Policy and Procedures and Core Standards
 </li>
 <li>
 Review employees job descriptions and document changes or updates.
 </li>
 <li>
 Conduct quarterly staff reviews and report results to HR and Spa Director.
 </li>
 <li>
 Monitor standard check list are done daily as to SOP.
 </li>
 <li>
 Conduct daily staff briefings, reviewing the previous day&rsquo;s customer comments and operations points.
 </li>
 <li>
 Coordinate with other departments for promotions and special projects when needed.
 </li>
 <li>
 Assist with journalists and photo shootings. Ensure all branding related comments and collateral material is passed on by communications manager.
 </li>
 <li>
 Responsible for daily basic spa operations accounting procedures
 </li>
 <li>
 Responsible to monitor employee&rsquo;s rules and regulations
 </li>
 <li>
 Submit monthly operational reports to Spa Director and summary to GM
 </li>
 <li>
 Maintain a month to date sales statistics and activities journal.
 </li>
 <li>
 Plan and execute immersive wellness retreats, themed wellness weekends, and special programs (e.g., mindfulness retreats, detox journeys).
 </li>
 <li>
 Coordinate guest practitioners, visiting experts, and wellness-focused events that enrich the guest experience.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 4-7 years in a similar role; prior experience in a 5-star hotel is essential;
 </li>
 <li>
 experience in the Middle East and hotel pre-opening is an advantage.
 </li>
 <li>
 Strong computer literacy is a must.
 </li>
 <li>
 Excellent customer service skills with the ability to understand guest needs independently; clear verbal and written communication in English.
 </li>
 <li>
 Capable of conducting personal training sessions and creating membership programs.
 </li>
 <li>
 Detail-oriented, well-organized, and able to multitask effectively.
 </li>
 </ul>
</div>

Wellness Manager

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 Main Duties
 
 
 
 Administration
 
 
 
 <ul>
 <li>
 The Accounts Clerk is responsible for ensuring the accurate and efficient processing of financial transactions within the hotel&rsquo;s finance department.
 </li>
 <li>
 This role involves handling accounts payable, accounts receivable, bank reconciliations, payroll support, and financial reporting
 </li>
 <li>
 Ensures all files and reports are properly filed for future reference.
 </li>
 <li>
 Follows-up on issues and queries relating to accounts payable/accounts receivable.
 
 
 </li>
 </ul>
 Customer Service
 
 
 <ul>
 <li>
 Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
 </li>
 <li>
 Ensures all employees provide a courteous and professional service at all times.
 </li>
 <li>
 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
 </li>
 <li>
 Maintains positive guest and colleague interactions with good working relationships.
 
 
 </li>
 </ul>
 
 Financial
 
 
 
 <ul>
 <li>
 Understands thoroughly Hyatt International objectives in managing Account Receivables so as to provide an effective system to track Accounts Receivables.
 </li>
 <li>
 Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
 </li>
 <li>
 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
 
 
 </li>
 </ul>
 
 Operational
 
 
 
 <ul>
 <li>
 Process supplier invoices, ensuring accuracy and correct approvals before payment.
 </li>
 <li>
 Generate and issue AR invoices to corporate clients, travel agents, and other hotel customers.
 </li>
 <li>
 Prepare payment vouchers and issue payments to suppliers as per agreed credit terms.
 </li>
 <li>
 Maintain a proper filing system for invoices, payment records, and vendor statements.
 </li>
 <li>
 Monitor outstanding payables and ensure payments are made on time to avoid penalties.
 </li>
 <li>
 Monitor outstanding receivables and follow up on payments from customers
 </li>
 <li>
 Maintain an accurate aging report and prepare periodic AR reports for management.
 </li>
 <li>
 Participate in credit meetings to review outstanding accounts and payment status.
 </li>
 <li>
 Perform daily bank reconciliations and report discrepancies to management.
 </li>
 <li>
 Process petty cash reimbursements and ensure proper documentation of cash expenses.
 </li>
 <li>
 Prepare daily revenue reports, ensuring all transactions are properly recorded.
 </li>
 <li>
 Assist in processing employee payroll, ensuring accuracy in salary calculations and deductions
 </li>
 <li>
 Support internal and external audits by providing necessary financial documents and reports.
 </li>
 <li>
 Checks accuracy of account allocations.
 </li>
 <li>
 Determines all payments due and to submit the disbursement schedule to the Director of Finance/ Assistant Director of Finance for approval prior to the actual preparation of checks.
 </li>
 <li>
 Prepares payments and submits them, with their supports attached, for final approval and signature.
 </li>
 <li>
 Raises and records manual checks for urgent payments.
 </li>
 <li>
 Prepares monthly accruals for goods and services received but not invoiced.
 </li>
 <li>
 Cooperates and assists in reconciling the month-end inventory book balances to actual physical counts.
 
 
 </li>
 </ul>
 
 Other Duties
 
 
 
 <ul>
 <li>
 Attends and contributes to all training sessions and meetings as required.
 </li>
 <li>
 Is knowledgeable in statutory legislation in taxes, employee and industrial relations.
 </li>
 <li>
 Exercises responsible behavior at all times and positively representing the hotel team and Hyatt International.
 </li>
 <li>
 Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
 </li>
 <li>
 Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
 </li>
 <li>
 Ensures high standards of personal presentation and grooming.
 </li>
 <li>
 Responds to changes in the Accounting function as dictated by the industry, company and hotel.
 </li>
 <li>
 Carries out any other reasonable duties and responsibilities as assigned.
 
 
 </li>
 </ul>
 
 Core Skills
 
 
 
 <ul>
 <li>
 Produces Quality Work
 
 
 </li>
 </ul>
 The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt&rsquo;s standards and processes
 
 
 <ul>
 <li>
 Achieves Results
 
 
 </li>
 </ul>
 The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
 
 
 <ul>
 <li>
 Promotes Teamwork and Collaboration
 
 
 </li>
 </ul>
 The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
 
 
 <ul>
 <li>
 Communicates Effectively
 
 
 </li>
 </ul>
 The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
 
 
 <ul>
 <li>
 Shows Initiative and Resourcefulness
 
 
 </li>
 </ul>
 The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
 
 
 <ul>
 <li>
 Focuses on Customers
 
 
 </li>
 </ul>
 The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
</div>

Accounts Clerk

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 概述
 
 
 
 
 资格条件
 
</div>

部门领导 - 不带个人详细资料

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 
 Leadership
 
 
 
 <ul>
 <li>
 Build teamwork and enhance the team&rsquo;s commitment to their work and the hotel.
 </li>
 <li>
 Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.
 </li>
 <li>
 Achieve a record of success in recruiting, interviewing and hiring people.(&ldquo;Getting the right person in the right job&rdquo;)
 </li>
 <li>
 Communicate the vision and brand personality to the team and ensure it is integrated in the department&rsquo;s business practices.
 </li>
 <li>
 Actively and successfully train people for current assignments and future growth.
 </li>
 <li>
 Set and communicate high performance standards.
 </li>
 <li>
 Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
 </li>
 <li>
 Ensure all employees under your supervision are scheduledin accordance with business needs.
 
 
 </li>
 </ul>
 
 Budgeting and Finance
 
 
 
 <ul>
 <li>
 Prepare the annual business plan for all F&amp;B outlets.
 </li>
 <li>
 Monitor the outlets&rsquo; budget and proactively implement corrective action where necessary.
 </li>
 <li>
 Control cost whilst ensuring guests get value for money.
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
 </li>
 <li>
 Conduct regular brief, concise, well prepared departmental meetings and ensure follow-up.
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Adjust to changes in job requirements and the hotel&rsquo;s operational strategies to meet business needs.
 </li>
 <li>
 Maintain an efficient and effective administrative system.
 </li>
 <li>
 Continue professional development by self-directed learning and participation in company sponsored training programs.
 </li>
 <li>
 Keep abreast of developments affecting your field of expertise.
 
 
 </li>
 </ul>
 
 Technical Expertise
 
 
 
 <ul>
 <li>
 Plan and recommend replacement of FF&amp;E and OE in accordance with needs and available budget.
 </li>
 <li>
 Attain the highest banquet yield achievable.
 </li>
 <li>
 Ensure the correct implementation of all cash-handling procedures in the departments under your supervision.
 </li>
 <li>
 Ensure banquet, buffet set-up and banquet function themes are creative and in accordance with the hotel&rsquo;s image.
 </li>
 <li>
 Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
 </li>
 <li>
 Work together with Marketing Communications to achieve high impact exposure of the hotel&rsquo;s F&amp;B facilities in the market.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 5+ years experience in Hotels.
 </li>
 <li>
 Computer literate in Microsoft Window applications required.
 </li>
 <li>
 Strong interpersonal, communication, and problem-solving abilities.
 </li>
 </ul>
</div>

F & B Director

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 <ul>
 <li>
 Booking Reservations: Reservations Agents are responsible for assisting guests with making reservations for rooms, dining, and other hotel services. They may take reservations over the phone, via email, or through online booking systems.
 </li>
 <li>
 Providing Information: They should be knowledgeable about the hotel's amenities, room types, rates, and special promotions. Agents should be able to provide detailed information to guests to help them make informed decisions.
 </li>
 <li>
 Customer Service: Reservations Agents are often the first point of contact for guests, so they must provide excellent customer service. They should be friendly, professional, and patient when dealing with guest inquiries and requests.
 </li>
 <li>
 Problem Solving: Sometimes guests may encounter issues with their reservations, such as date changes, cancellations, or special requests. Reservations Agents should be skilled in problem-solving to address these issues effectively.
 </li>
 <li>
 Up-selling: Agents may have targets for upselling additional services or room upgrades to increase revenue. They should be able to identify opportunities to offer additional amenities or room categories to guests.
 </li>
 <li>
 Data Entry: Accurate data entry is crucial for recording reservation details, guest information, and payment details. Agents must ensure that all information is entered correctly into the hotel's reservation system.
 </li>
 <li>
 Payment Processing: Reservations Agents may process payments for reservations, including taking credit card information and securing deposits.
 </li>
 <li>
 Handling Inquiries: They should be prepared to answer a wide range of inquiries, including questions about hotel policies, local attractions, transportation options, and more.
 </li>
 <li>
 Communication: Reservations Agents often need to communicate with other departments within the hotel, such as housekeeping and front desk, to ensure that guest requests are met.
 </li>
 <li>
 Record-Keeping: Maintaining accurate records of reservations, cancellations, and changes is essential for tracking occupancy and revenue.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3-5 years hotel experience.
 </li>
 <li>
 Good Communication skills.
 </li>
 <li>
 Ability to work both independently and within a team environment.
 </li>
 <li>
 Knowledge of Opera is desirable.
 </li>
 <li>
 Knowledge of Arabic language desired.
 </li>
 </ul>
</div>

Reservation Agent

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