Qureos Mentor

Alila Hotels

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 Administration
 
 
 
 <ul>
 <li>
 Managing the department in a professional, efficient manner with flexible service where possible, to ensure maximum guest satisfaction, consistent with Grand Hyatt Doha and Hyatt International Standards, through planning, organizing, directing and controlling the Information Systems policies and procedures, operation and administration.
 </li>
 <li>
 Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division and ensures annual review to accurately reflect any changes.
 </li>
 <li>
 Ensures the availability of any stationery or consumables required by any IS systems.
 </li>
 <li>
 Ensures that all licenses are complete and up-to-date.
 </li>
 <li>
 Keeps software in the Property Management System up to the current release as instructed by the Area Director of Information Systems.
 </li>
 <li>
 Conducts regular Departmental Communication Meetings
 
 
 </li>
 </ul>
 Customer Service
 
 
 <ul>
 <li>
 Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
 </li>
 <li>
 Ensures all Information Systems employees provide a courteous and professional service at all times.
 </li>
 <li>
 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
 </li>
 <li>
 Maintains positive guest and colleague interactions with good working relationships.
 
 
 </li>
 </ul>
 
 Financial
 
 
 
 <ul>
 <li>
 Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
 </li>
 <li>
 Directs employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International Finance Operations Manual.
 </li>
 <li>
 Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
 </li>
 <li>
 Assists with the preparation and regular update of the Finance Departmental Budget, in close cooperation with the Financial Controller ensuring targets are met and costs are effectively controlled.
 </li>
 <li>
 Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
 </li>
 <li>
 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
 
 
 </li>
 </ul>
 
 Operational
 
 
 
 <ul>
 <li>
 Provides technical assistance, advices to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
 </li>
 <li>
 Assist authorised users in relation to operation of the hotel&rsquo;s IS system hardware, various modules and supporting personal computers.
 </li>
 <li>
 Coordinates timely repair and return to service any faulty systems or items of equipment.
 </li>
 <li>
 Establishes and implements procedures to ensure backup of data in any IS system.
 </li>
 <li>
 Rebuilds data corrupted by either hardware or software faults.
 </li>
 <li>
 Coordinates the timely handling of any software fault reports or enhancement requests.
 </li>
 <li>
 Sets up emergency procedures to continue the operation of the hotel in the event of system failure.
 </li>
 <li>
 Provides manuals on the issue of IS systems and incorporates those manuals into the relevant operating procedures of the hotel.
 </li>
 <li>
 Establishes necessary security measures to prevent unauthorised access to the IS systems.
 </li>
 <li>
 Provides technical assistance to internal and external audit employees.
 </li>
 <li>
 Support IPTV System and CCTV System
 </li>
 <li>
 Works with Sales and Marketing Department and Operational Departments to set up and maintain clean relevant databases for management purpose
 </li>
 <li>
 Plan and Manages technology projects; performs an assessment of needs ensuring compliance with Alila Standard, Budget, capital requirements and authorization. Determine priorities, schedule, plan and necessary resources to ensure completion of project on schedule, on budget and according to planned in the annual CAPEX planning objectives
 </li>
 <li>
 Monitor computer and network operations at the property Perform onsite and offsite backup/ recovery function and maintain disaster recovery plan.
 
 
 </li>
 </ul>
 
 Personnel
 
 
 
 <ul>
 <li>
 Assists the recruitment and selection of all IS employees; follows the hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
 </li>
 <li>
 Ensures the punctuality and appearance of all IS employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.
 </li>
 <li>
 Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
 </li>
 <li>
 Conducts annual Performance Development Discussions with employees and supports them in their professional development goals.
 </li>
 <li>
 Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.
 </li>
 <li>
 Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
 </li>
 <li>
 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt&rsquo;s Values and Culture Characteristics.
 </li>
 <li>
 Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
 </li>
 <li>
 Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
 </li>
 <li>
 Feedbacks the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented .
 </li>
 </ul>
</div>

IT Manager

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 
 General Responsibility
 
 
 
 
 
 Must have minimum 2 Years Experience in F&amp;B Luxury Hotels.
 
 
 
 <ul>
 <li>
 Oversee all front and back of the house restaurant operations.
 </li>
 <li>
 Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
 </li>
 <li>
 Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
 </li>
 <li>
 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.
 </li>
 <li>
 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
 </li>
 <li>
 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
 </li>
 <li>
 Maintain quality control for all food and beverage.
 </li>
 <li>
 Be reliable and ensure you and all team members are at work on time.
 </li>
 <li>
 Project future needs for goods, fruits, beverage stationary ,cleaning product order accordingly.
 </li>
 <li>
 Oversee heath code compliance and sanitation standards.
 </li>
 <li>
 Carry out all professionally reasonable instructions given by your superior.
 </li>
 <li>
 Monitoring inventory for CCG and all equipment required for outlets.
 </li>
 <li>
 Conducting regular inspection of dispense bar/ lounge bar to determine whether proper standards of hygiene.
 </li>
 <li>
 Monitoring the restaurant cash flow and settling outstanding bills.
 </li>
 <li>
 Checking in on dining guests to enquire about food and service quality.
 </li>
 <li>
 Resolving guests' complaints in professional manner.
 </li>
 <li>
 Generate weekly, monthly and annual reports.
 </li>
 <li>
 Attend quarterly P&amp;L meeting.
 </li>
 <li>
 Seek ways to cut waste and decrease operational costs.
 
 
 </li>
 </ul>
 
 PHYSICAL EFFORT:-
 
 
 
 This position requires minimal stooping, lifting and substantial walking. All employees must maintain a neat, clean and well-groomed appearance.
 
 
 
 
 WORK CONTACTS: -
 
 
 Daily contact with restaurant manager or F&amp;B manager etc.
 
 
 
 
 WORKING CONDITION: -
 
 
 Must be able to work in a high volume fast paced environment.
 
 
 
 Technical Expertise Restaurant Supervisor
 
 
 
 <ul>
 <li>
 Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
 </li>
 <li>
 Ensure service style, tabletop and overall presentation of the product in accordance with the hotel&rsquo;s image.
 </li>
 <li>
 Responsible in making floor assignment during the shift.
 </li>
 <li>
 Responsible in keeping the operation running smoothly.
 </li>
 <li>
 Find the guest feedback and take necessary action if something is not match with the standard.
 </li>
 <li>
 Reviewing customers surveys to develop and implement way to improve customer service.
 
 
 </li>
 </ul>
 
 
 Bar Supervisor
 
 
 
 
 <ul>
 <li>
 Monitoring the bar operational and supporting the bar attendant if required.
 </li>
 <li>
 Ability to use standard software application and hotel systems including point of sale systems.
 </li>
 <li>
 Plan and control beverage inventory level
 </li>
 <li>
 Ensure all established standards of operation are implemented.
 </li>
 <li>
 Work together with accounting to prepare and implement inventory procedures
 </li>
 <li>
 Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
 </li>
 <li>
 Work together with the outlet manager forconsistence work performance
 </li>
 <li>
 Maintaining effective controls in the Beverage Department.
 </li>
 <li>
 Responsible to train staff on daily basis
 </li>
 </ul>
</div>

F&B Team Lead

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 We are looking for a dynamic, outgoing, and enthusiastic &ndash; F&amp;B Supervisor with a strong background and experience in food and beverage, must have strong understanding of high-quality customer service and guest satisfaction join our energetic, enthusiastic, and passionate team.
 
 
 
 
 General Responsibility
 
 
 
 
 <ul>
 <li>
 Oversee all front and back of the house restaurant operations.
 </li>
 <li>
 Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
 </li>
 <li>
 Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
 </li>
 <li>
 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.
 </li>
 <li>
 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
 </li>
 <li>
 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
 </li>
 <li>
 Maintain quality control for all food and beverage.
 </li>
 <li>
 Be reliable and ensure you and all team members are at work on time.
 </li>
 <li>
 Project future needs for goods, fruits, beverage stationary, cleaning product order accordingly.
 </li>
 <li>
 Oversee heath code compliance and sanitation standards.
 </li>
 <li>
 Carry out all professionally reasonable instructions given by your superior.
 </li>
 <li>
 Monitoring inventory for CCG and all equipment required for outlets.
 </li>
 <li>
 Conducting regular inspection of despence bar/ lounge bar to determine whether proper standards of hygiene.
 </li>
 <li>
 Monitoring the restaurant cash flow and settling outstanding bills.
 </li>
 <li>
 Checking in on dining guests to enquire about food and service quality.
 </li>
 <li>
 Resolving guests complaints in professional manner.
 </li>
 <li>
 Generate weekly, monthly and annual reports.
 </li>
 <li>
 Attend quarterly P&amp;L meeting.
 </li>
 <li>
 Seek ways to cut waste and decrease operational costs.
 
 
 </li>
 </ul>
 
 
 PHYSICAL EFFORT:-
 
 
 
 
 This position requires minimal stooping , lifting and substantial walking. All employees must maintain an neat, clean and well-groomed appearance.
 
 
 
 
 WORK CONTACTS:-
 
 
 Daily contact with restaurant manager or F&amp;B manager etc.
 
 
 
 
 WORKING CONDITION:-
 
 
 Must be able to work in a high volume fast paced environment.
 
 
 
 Technical Expertise Restaurant Supervisor
 
 
 
 <ul>
 <li>
 Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
 </li>
 <li>
 Ensure service style, table top and overall presentation of the product in accordance with the hotel&rsquo;s image.
 </li>
 <li>
 Responsible in making floor assignment during the shift.
 </li>
 <li>
 Responsible in keeping the operation running smoothly.
 </li>
 <li>
 Find the guest feedback, and take necessary action if something is not match with the standard.
 </li>
 <li>
 Reviewing customers surveys to develop and implement way to improve customer service.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a relevant degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2-3 years work experience hotel operations.
 </li>
 <li>
 Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
 </li>
 <li>
 Must have open availability, able to work any shift, weekends and holidays.
 </li>
 </ul>
</div>

F & B Supervisor

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 He / She acts in the best interests of the hotel to develop, implement, maximize, monitor and evaluate sales objectives, strategies and activities, to secure new accounts and develop them into profitable business for the hotel. A very attentive and focused personality is required for this challenging role.
 
 
 
 Main Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Assist the Director of Sales &amp; Marketing in maintaining accurate forecasting procedures and monitor how group and room sales are progressing against the forecasted figures.
 </li>
 <li>
 To review the reports compiled by Revenue Manager and discuss strategies, opportunities and threats.
 </li>
 <li>
 Attend major travel, trade and corporate functions to network and promote the hotel, assist in planning and executing sales trips based on business priorities and ensures comprehensive feedback and analysis to fine tune marketing strategies.
 </li>
 <li>
 Review and ensure all credit and collection procedures are implemented correctly, and for all sales contracts are based on sound commercial judgement.
 </li>
 <li>
 Ensure that an accurate database is maintained for all term contracts.
 </li>
 <li>
 To measure, interpret, prioritize and evaluate the effectiveness of acquisition, development and retention activities to re-evaluate programs on an ongoing base to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan.
 </li>
 <li>
 To champion the sales discipline within the team by leading sales effort from the front and by setting an example in term of attitude, organization, effort, and sales technique. To fully implement the Hyatt International sales cycle in a structured and coherent manner.
 </li>
 <li>
 Ensure that all team members go through related effective training programs, build a team of multi-skilling, multi-tasking and flexible scheduling by taking an active interest in their welfare and development.
 </li>
 <li>
 Set individual sales and volume targets for all Sales colleagues, track and review production monthly with each individual.
 </li>
 <li>
 Support staff needs in other divisions based on the hotel priorities and anticipated business levels.
 </li>
 <li>
 To maintain a high standard of personal appearance and hygiene at all times as well as to maintain a good rapport and working relationship with associate in the outlet and all other departments.
 </li>
 <li>
 To carry out any other reasonable duties and responsibilities as assigned by the Director of Sales &amp; Marketing.
 
 
 </li>
 </ul>
 Leadership
 
 
 <ul>
 <li>
 Build teamwork and enhance the team&rsquo;s commitment to their work and the hotel.
 </li>
 <li>
 Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.
 </li>
 <li>
 Achieve a record of success in recruiting, interviewing and hiring people.(&ldquo;Getting the right person in the right job&rdquo;)
 </li>
 <li>
 Communicate the vision and brand personality to the team and ensure it is integrated in the department&rsquo;s business practices.
 </li>
 <li>
 Actively and successfully train people for current assignments and future growth.
 </li>
 <li>
 Set and communicate high performance standards.
 </li>
 <li>
 Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
 </li>
 <li>
 Ensure all employees under your supervision are scheduled in accordance with business needs.
 
 
 </li>
 </ul>
 Budgeting and Finance
 
 
 <ul>
 <li>
 Assist in preparing the annual business plan for the department.
 </li>
 <li>
 Monitor the department&rsquo;s budget and proactively recommend corrective action where necessary.
 </li>
 <li>
 Control cost whilst ensuring guests get value for money.
 
 
 </li>
 </ul>
 Communication
 
 
 <ul>
 <li>
 Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
 </li>
 <li>
 Conduct regular brief, concise, well-prepared departmental meetings and ensure follow-up.
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Adjust to changes in job requirements and the hotel&rsquo;s operational strategies to meet business needs.
 </li>
 <li>
 Maintain an efficient and effective administrative system.
 </li>
 <li>
 Continue professional development by self-directed learning and participation in company sponsored training programs.
 </li>
 <li>
 Keep abreast of developments affecting your field of expertise
 
 
 </li>
 </ul>
 Technical Expertise
 
 
 <ul>
 <li>
 Represent the Director of Sales and Marketing in his/her absence.
 </li>
 <li>
 Coordinate day-to-day sales activities.
 </li>
 <li>
 Maintain an effective tracing system, monitor production of all accounts and discuss appropriate action with the Director of Sales &amp; Marketing
 </li>
 <li>
 Effectively prepare, conduct and follow up sales calls.
 </li>
 <li>
 Conduct hotel inspection and regularly entertain present and potential accounts/sources of business.
 </li>
 <li>
 Reply promptly to correspondence and submit proposals/quotations on time.
 </li>
 <li>
 Assist the Director of Sales &amp; Marketing in preparing the annual marketing plan.
 </li>
 <li>
 Travel national and international as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for sales and for achieving targets and objectives
 </li>
 <li>
 Bachelor s degree / higher education qualification / equivalent in business or related field.
 </li>
 <li>
 Four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team.
 </li>
 <li>
 Strong knowledge of local businesses and business trends required.
 </li>
 <li>
 Ability to work well with a diverse team.
 </li>
 <li>
 Russian language skills are a strong advantage.
 </li>
 <li>
 Female candidates are strongly encouraged to apply.
 </li>
 </ul>
</div>

Cluster Assistant Director of Sales

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 The Waiter/Waitress is responsible to serve Food &amp; Beverage to guests in the assigned Place of Work, provide a courteous, professional, efficient and flexible service in order to maximize guest satisfaction.
 
 
 
 General duties:
 
 
 
 <ul>
 <li>
 Provide the perfect service experience for every guest. Ensure that Guest feels important and welcome in the restaurant.
 </li>
 <li>
 Greet the guest by name if know and ask for seating preference out door or in door. Escort the guest to the table with maintain social distance.
 </li>
 <li>
 Explain about the food and beverage menu. Explain about the not available items from the menu and special of the day. If there is any special requirement contact with chef or your supervisor.
 </li>
 <li>
 Ensure hot food is hot and cold food is cold. Serve the guest in an accommodating manner. Drinks should be serve before food. Maintain table cleaning and side stations as well.
 </li>
 <li>
 Maintain table cleaning, re-setup the tables, clearance tray should be go back immediately.
 </li>
 <li>
 Always follow the hygiene standard and policy.
 </li>
 <li>
 Check the side station according to check list. Everything should be available in proper way in the side station.
 </li>
 <li>
 All team members (male/female) must be able to carry tray for food and beverage, clearance as well.
 </li>
 <li>
 Mise-plan (polish CCG, fold napkin and arrange every things properly) should be ready for next operation before you finished duty. Every things should be neat and clean before you go.
 </li>
 <li>
 Drop the soiled linen to laundry after each and every meal period.
 
 
 </li>
 </ul>
 
 Special task:
 
 
 
 <ul>
 <li>
 Maintain the par stock of linen.
 </li>
 <li>
 Monthly inventory should be maintain properly.
 </li>
 <li>
 Maintain the discard sheet properly.
 </li>
 <li>
 During winter season arrange blanket for the guest and maintain inventory.
 </li>
 <li>
 If we need any new linen items for special occasion please co-ordinate with laundry.
 
 
 </li>
 </ul>
 
 General Responsibility:
 
 
 
 <ul>
 <li>
 Communication in a friendly, tactful and professional manner with guests and your colleagues.
 </li>
 <li>
 Able to provide information regarding the hotel facilities and services.
 </li>
 <li>
 attended all the training which is organized by HR department or your department related.
 </li>
 <li>
 Be informed and keep your supervisor informed of all matters that may affect your work, the hotels service or reputation.
 </li>
 <li>
 Always present a clean and tidy appearance in accordance with the hotel grooming standards.
 </li>
 <li>
 be flexible and open to change in your job responsibilities, work area and roaster to meet business needs.
 </li>
 <li>
 Care about your environment and make sure it is tidy and well maintained, including linen and CCG.
 </li>
 <li>
 be reliable and ensure you are at work on time.
 </li>
 <li>
 Carry out all professionally reasonable instruction given by your supervisor.
 </li>
 <li>
 Report all incident, accidents and guest complaints in briefings.
 </li>
 <li>
 Actively recording and sharing any guest preference, likes and dislike.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Ideally with a relevant degree or diploma in Hospitality or Tourism management.
 </li>
 <li>
 Minimum 2 years work experience in hotel operations.
 </li>
 <li>
 Good customer service, communications and interpersonal skills are a must
 </li>
 </ul>
</div>

Waiter/ Waitress

<div>
 
 Organization- Alila Hinu Bay
 
 
 
 
 Summary
 
 
 
 
 Leadership
 
 
 
 <ul>
 <li>
 Be actively involved in building teamwork and enhancing the team&rsquo;s commitment to their work and the hotel
 </li>
 <li>
 Understand the hotel&rsquo;s vision and brand personality and ensure it is integrated in your daily work practices
 </li>
 <li>
 Actively and successfully train people to work according to hotel&rsquo;s standards
 </li>
 <li>
 Recognize outstanding individual performance in your team and deal with substandard performance fairly, immediately and constructively
 </li>
 <li>
 Ensure all employees under your supervision are scheduled in accordance with business needs
 
 
 </li>
 </ul>
 
 General Responsibility
 
 
 
 <ul>
 <li>
 Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
 </li>
 <li>
 Be informed and keep your supervisor informed of all matters that may affect your work, the hotel&rsquo;s service or reputation
 </li>
 <li>
 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards
 </li>
 <li>
 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
 </li>
 <li>
 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
 </li>
 <li>
 Care about your work environment and make sure it is tidy and well maintained
 </li>
 <li>
 Be reliable and ensure you are at work on time
 </li>
 <li>
 Know your role in case of emergency such as bomb threat, flood, fire etc
 </li>
 <li>
 Understand the Employee Handbook and comply with the standards it outlines
 </li>
 <li>
 Carry out all professionally reasonable instructions given by your supervisor
 </li>
 <li>
 Ensure Mini bar procedures are implemented and followed and regularly conducts spot checks with F&amp;B assistant.
 </li>
 <li>
 Assist the managers in planning the weekly roster and training, maintain workplace communication board, submit all guest / staff incident reports.
 
 
 </li>
 </ul>
 
 Technical Expertise
 
 
 
 
 Rooms
 
 
 
 <ul>
 <li>
 Check the general condition in the room and note down any faults and discrepancy found for prompt action, see that all the corridors and passage ways are clean at the time of checking.
 </li>
 <li>
 To have a complete knowledge of chemical products and their proper and economical use, all Housekeeping machines and equipment for operation and maintenance.
 </li>
 <li>
 To prepare daily task for HK Attendant and assign them to their specific work areas and instruct them to use the proper and correct equipment and chemical
 </li>
 <li>
 To inspect all public areas, arrival rooms, check outs, OOS/OOO rooms, occupied rooms, VIPs and long stay guest rooms in designated areas daily, and ensure all amenities are placed based on VIP codes.
 </li>
 <li>
 To coordinate with the Front Office of VIP rooms, unexpected departures, queue rooms, early arrivals and extended stays and room changes.
 </li>
 <li>
 To assist in monthly inventory and daily checking of linen store in the pantry and make sure that the supplies is complete as the standard established
 </li>
 <li>
 To prepare daily and evening HK report in floor under his/her responsibility and inform to the HK Clerk for up date status release
 </li>
 <li>
 Receive Room Status from HK Attendant
 </li>
 <li>
 Assist in checking up guest supplies, according to requisition and receiving supplies
 </li>
 <li>
 To distribute card key, mobile and buggy and make sure that they will be returned after finish of work in good condition
 </li>
 <li>
 To have daily room inspection and report any kind of damage to be repair
 </li>
 <li>
 Responsible in turn down service and all the guest request
 </li>
 <li>
 To check the following up of engineering report for repair the out of order room and make sure all done by daily room inspection
 
 
 </li>
 </ul>
 
 Public Area
 
 
 
 <ul>
 <li>
 Responsible to the cleanliness of all public areas and back of the house
 </li>
 <li>
 Check general condition in public area, pantry, stores and take action.
 </li>
 <li>
 Prepare daily HK Attendant assignment to their specific work area and instruct them to use equipment &amp; chemical correctly
 </li>
 <li>
 Check &amp; inspect vacuum cleaners, buffing machines, buckets and all equipments, ensure that all equipment are complete and in working condition
 </li>
 <li>
 Assist in monthly inventory and daily checking of consumable items and chemical in Public area stores and make sure that all supplies are in stock
 </li>
 <li>
 Prepare daily assignment job for the Rm/PA Attendant under his responsibility
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Secondary School with relevant experience
 </li>
 <li>
 Knowledge of housekeeping chemicals and their hazards, health, safety and environmental procedures
 </li>
 <li>
 Good communication skill in English and Hindi
 </li>
 </ul>
</div>

House Keeping Supervisor

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 General Duties
 
 
 <ul>
 <li>
 Manages and organizes a maintenance team whose mission is to ensure proper maintenance and repair of the entire building and hotel different areas and equipment's (front and back of the house). This is accomplished within the scope of a budget and in conformity with well-defined management norms.
 </li>
 <li>
 Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in maintenance activities.
 </li>
 <li>
 Responsible for the operation of the maintenance department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipments.
 </li>
 <li>
 Responsible for the security and safety norms of the equipment's and the buildings.
 </li>
 <li>
 Responsible for constantly providing recommendations or permanent solutions for defects / Engineering related issues.
 </li>
 <li>
 Responsible for consolidation and reporting of data required to maintain Earth Check certification and present the data accurately during Audit.
 </li>
 <li>
 Sufficient knowledge and comprehension on hotel&rsquo;s assets, equipment and structure based on to enable him / her providing sound advise on strategic planning for future hotel&rsquo;s operational effectiveness, safety and security
 
 
 </li>
 </ul>
 Management Responsibilities
 
 
 <ul>
 <li>
 Responsible for ensuring implementation of the hotel vision in the maintenance department and implementation of the regular business action plans.
 </li>
 <li>
 Ensure that all policies, procedures and rules set by the management are adhered to by the staff in Engineering department.
 
 
 </li>
 </ul>
 General Responsibilities
 
 
 <ul>
 <li>
 Plans, directs, controls and co-ordinates activities of all Engineering personnel engaged in maintenance and repair of the buildings and equipment's concerned (Audio Visual, M&amp;E, Building in general and with particular attention and care to the Boilers, Air conditioning systems, electrical distribution and generators, water systems, hotel systems such as Fire, kitchen equipment's, cold stores, laundry equipment's, gas storage and distribution, , etc.).
 </li>
 <li>
 Recruiting, interviewing and hiring people.(&ldquo;Getting the right person in the right job&rdquo;)
 </li>
 <li>
 Communicate the vision and brand personality to the team and ensure it is integrated in the department&rsquo;s business practices.
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 Actively and successfully train people for current assignments and future growth.
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 Set and communicate high performance standards.
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 Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
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 Ensure all employees under your supervision are scheduled in accordance with business needs.
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 Maintain hotel's standards, policies and procedures with all engineering personnel.
 
 
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 </ul>
 Page 2 of 4
 
 
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 Prioritize, organize and delegate work assignments.
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 Direct performance of engineering staff and follow up with corrections where needed.
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 Motivate engineering staff and maintain a cohesive team.
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 Promote positive work relationships with service personnel and other departments
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 Responsible for the elaboration and implementation of maintenance standards.
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 Inspect regularly the entire Hotel to check the state of the buildings and of the installations and equipment's.
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 Ensure sufficient par stock of spare parts to allow seamless replacements or repairs.
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 Checks all hotel equipment's making sure they are in good working conditions, follow up on equipment's that need repair, additional spare parts, replacement or disposal.
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 <li>
 Sees to it that all repairs and maintenance jobs are done according to hotel standards and practices and done promptly with continuous updates to RM / GM on progress and completion.
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 Check regularly the state of cleanliness and hygiene and sanitation of the hotel equipment's and buildings. Recommends points from improvement and implements the same.
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 Conducts sanitation inspections and maintenance inspections of the back of the house on a regular basis according to hotel standards and procedures.
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 Receives function sheets from the banquet department and schedules preparation for all Audiovisual and other technical requirement, and should be involved in pre-event planning.
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 Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.
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 Controls costs by minimizing spoilage, maintaining adequate inventory of tools. (Maintenance store control).
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 Prepares the schedules of all maintenance staff, controls this schedule making sure all areas are covered properly.
 
 
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 </ul>
 Preventative Maintenance
 
 
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 Ensure to continue a preventative maintenance program covering all areas of the hotel.
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 Set up a schedule for preventative maintenance and ensure its realization in a timely manner.
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 Ensure that the M&amp;E full listing is available and fully updated for a proper schedule of preventative maintenance.
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 Directly responsible for the maintenance of the assets.
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 Directly responsible for the hotel safety and fire standards, ensure regular check, and that safety standards and emergency procedures.
 
 
 </li>
 </ul>
 Hotel safety and security
 
 
 <ul>
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 In accordance with Indonesia laws and regulations, ensure availability and safe usage of the fire, gas and electrical equipment's and related.
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 Ensure that all fire equipment's are in proper working condition (detection equipment's and fire fighting equipment's).
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 Ensure regular fire drills in co-operation with the security department.
 
 
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 </ul>
 Financial Responsibilities
 
 
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 <li>
 Concentrate on the optimization of the wellbeing and long life of all equipment's with constant preoccupation for the minimum expenses.
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 Directly responsible of maintaining his department costs and other expenses related as per guidelines defined.
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 Directly responsible of all needed equipment's purchases (spare parts, replacement parts, etc.), selection of suppliers in co-operation with purchasing manager.
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 Directly responsible of all needed equipment's receiving and the quality of control upon receiving as per purchase orders and proper storage of goods upon receipt in co-operation with the Accounting department and store.
 
 
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 </ul>
 Page 3 of 4
 
 
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 Responsible for setting all the par stock for maintenance dept. items, monitoring delivery with store and purchasing and avoiding shortage of goods.
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 Responsible for the preparation of the yearly budget,Capex plan and Monthly expenses forcast for for the Engineering department in co- operation with resident manager and for final approval of General Manager.
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 Responsible for keeping up to date concerning new products, energy saving measures and strategies, pricing of equipment's, etc.
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 Responsible for setting up energy saving plans and training/guidelines for all concerned to follow and assist when and where possible.
 
 
 </li>
 </ul>
 Legal Responsibilities
 
 
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 Responsible for keeping up to date concerning all Indonesian legislation's with regard to the technical and safety aspects.
 
 
 </li>
 </ul>
 Social Responsibilities
 
 
 <ul>
 <li>
 Define with RM &amp; GM the manpower planning. -Ensure the quality of recruitment.
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 Proposes to RM &amp; GM promotions and salary review within his team.
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 Ensure that all employees in his department have a proper job description and work objectives.
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 Ensure to respect all personnel procedures in terms of discipline, assessment, objectives and training.
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 <li>
 Hires, trains, guides and evaluates performance of maintenance personnel according to skill in the various concerned areas.
 </li>
 <li>
 Responsible of the grooming and motivation and general attitude of his employees.
 </li>
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 Conducts meetings, briefings, training, etc. with the maintenance staff, keeping them informed of new policies and procedures and other information's pertinent to hotel operation.
 </li>
 <li>
 Sees to it that the hotel's house rules and regulations are adhered to at all times and if necessary sees to it that commendations and disciplinary action notices are issued following established hotel policies.
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 Responsible of the professional skills of all his employees.
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 <li>
 Responsible for the quality and quantity of all training programs, and proper planning and reporting of training, following the hotel policies on this subject.
 </li>
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 Ensure at all times professional and co-operative relationship with all other department heads, RM, GM and more generally all employees within the hotel.
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 Ensure to respect al all time the hotels image both internally and externally.
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 Ensure at all times full respect of the confidentiality directly related to his function.
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 Performs duties common to all department heads and other duties, which may be assigned.
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 Attend daily briefings and weekly meetings as required.
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 Maintain a high commercial and professional attitude at all time and train the staff to do likewise.
 
 
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 </ul>
 Environment Sustainability Responsibilities
 
 
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 <li>
 Comply health, safety, security policies of the hotel
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 Having knowledge and ability to support environment friendly operational approach
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 Having knowledge and ability to implement Earth Check principles in his/her scope
 </li>
 </ul>
</div>

Chief Engineer

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