Qureos Mentor

Alila Hotels

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 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 
 
 General Responsibility
 
 
 
 
 
 Must have minimum 2 Years Experience in F&amp;B Luxury Hotels.
 
 
 
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 Oversee all front and back of the house restaurant operations.
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 Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
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 Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
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 Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards.
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 Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
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 Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
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 Maintain quality control for all food and beverage.
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 Be reliable and ensure you and all team members are at work on time.
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 Project future needs for goods, fruits, beverage stationary ,cleaning product order accordingly.
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 Oversee heath code compliance and sanitation standards.
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 Carry out all professionally reasonable instructions given by your superior.
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 Monitoring inventory for CCG and all equipment required for outlets.
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 Conducting regular inspection of dispense bar/ lounge bar to determine whether proper standards of hygiene.
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 Monitoring the restaurant cash flow and settling outstanding bills.
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 Checking in on dining guests to enquire about food and service quality.
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 Resolving guests' complaints in professional manner.
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 Generate weekly, monthly and annual reports.
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 Attend quarterly P&amp;L meeting.
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 Seek ways to cut waste and decrease operational costs.
 
 
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 PHYSICAL EFFORT:-
 
 
 
 This position requires minimal stooping, lifting and substantial walking. All employees must maintain a neat, clean and well-groomed appearance.
 
 
 
 
 WORK CONTACTS: -
 
 
 Daily contact with restaurant manager or F&amp;B manager etc.
 
 
 
 
 WORKING CONDITION: -
 
 
 Must be able to work in a high volume fast paced environment.
 
 
 
 Technical Expertise Restaurant Supervisor
 
 
 
 <ul>
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 Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
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 Ensure service style, tabletop and overall presentation of the product in accordance with the hotel&rsquo;s image.
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 Responsible in making floor assignment during the shift.
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 Responsible in keeping the operation running smoothly.
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 Find the guest feedback and take necessary action if something is not match with the standard.
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 Reviewing customers surveys to develop and implement way to improve customer service.
 
 
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 Bar Supervisor
 
 
 
 
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 Monitoring the bar operational and supporting the bar attendant if required.
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 Ability to use standard software application and hotel systems including point of sale systems.
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 Plan and control beverage inventory level
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 Ensure all established standards of operation are implemented.
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 Work together with accounting to prepare and implement inventory procedures
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 Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
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 Work together with the outlet manager forconsistence work performance
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 Maintaining effective controls in the Beverage Department.
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 Responsible to train staff on daily basis
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</div>

F&B Team Lead

<div>
 
 Organization- Alila Jabal Akhdar
 
 
 
 
 Summary
 
 
 
 General Duties
 
 
 <ul>
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 Manages and organizes a maintenance team whose mission is to ensure proper maintenance and repair of the entire building and hotel different areas and equipment's (front and back of the house). This is accomplished within the scope of a budget and in conformity with well-defined management norms.
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 Responsible for planning, directing, controlling, co-coordinating and participating in the activities of all personnel engaged in maintenance activities.
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 Responsible for the operation of the maintenance department, overall condition and maintenance of the property, repair and up keeping of the furniture, fixtures and equipment's, installations, systems and buildings of the Hotel. Both in term of assets and respect of equipments.
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 Responsible for the security and safety norms of the equipment's and the buildings.
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 Responsible for constantly providing recommendations or permanent solutions for defects / Engineering related issues.
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 Responsible for consolidation and reporting of data required to maintain Earth Check certification and present the data accurately during Audit.
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 Sufficient knowledge and comprehension on hotel&rsquo;s assets, equipment and structure based on to enable him / her providing sound advise on strategic planning for future hotel&rsquo;s operational effectiveness, safety and security
 
 
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 Management Responsibilities
 
 
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 Responsible for ensuring implementation of the hotel vision in the maintenance department and implementation of the regular business action plans.
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 Ensure that all policies, procedures and rules set by the management are adhered to by the staff in Engineering department.
 
 
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 General Responsibilities
 
 
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 Plans, directs, controls and co-ordinates activities of all Engineering personnel engaged in maintenance and repair of the buildings and equipment's concerned (Audio Visual, M&amp;E, Building in general and with particular attention and care to the Boilers, Air conditioning systems, electrical distribution and generators, water systems, hotel systems such as Fire, kitchen equipment's, cold stores, laundry equipment's, gas storage and distribution, , etc.).
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 Recruiting, interviewing and hiring people.(&ldquo;Getting the right person in the right job&rdquo;)
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 Communicate the vision and brand personality to the team and ensure it is integrated in the department&rsquo;s business practices.
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 Actively and successfully train people for current assignments and future growth.
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 Set and communicate high performance standards.
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 Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
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 Ensure all employees under your supervision are scheduled in accordance with business needs.
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 Maintain hotel's standards, policies and procedures with all engineering personnel.
 
 
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 Page 2 of 4
 
 
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 Prioritize, organize and delegate work assignments.
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 Direct performance of engineering staff and follow up with corrections where needed.
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 Motivate engineering staff and maintain a cohesive team.
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 Promote positive work relationships with service personnel and other departments
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 Responsible for the elaboration and implementation of maintenance standards.
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 Inspect regularly the entire Hotel to check the state of the buildings and of the installations and equipment's.
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 Ensure sufficient par stock of spare parts to allow seamless replacements or repairs.
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 Checks all hotel equipment's making sure they are in good working conditions, follow up on equipment's that need repair, additional spare parts, replacement or disposal.
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 Sees to it that all repairs and maintenance jobs are done according to hotel standards and practices and done promptly with continuous updates to RM / GM on progress and completion.
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 Check regularly the state of cleanliness and hygiene and sanitation of the hotel equipment's and buildings. Recommends points from improvement and implements the same.
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 Conducts sanitation inspections and maintenance inspections of the back of the house on a regular basis according to hotel standards and procedures.
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 Receives function sheets from the banquet department and schedules preparation for all Audiovisual and other technical requirement, and should be involved in pre-event planning.
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 Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.
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 Controls costs by minimizing spoilage, maintaining adequate inventory of tools. (Maintenance store control).
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 Prepares the schedules of all maintenance staff, controls this schedule making sure all areas are covered properly.
 
 
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 Preventative Maintenance
 
 
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 Ensure to continue a preventative maintenance program covering all areas of the hotel.
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 Set up a schedule for preventative maintenance and ensure its realization in a timely manner.
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 Ensure that the M&amp;E full listing is available and fully updated for a proper schedule of preventative maintenance.
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 Directly responsible for the maintenance of the assets.
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 Directly responsible for the hotel safety and fire standards, ensure regular check, and that safety standards and emergency procedures.
 
 
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 Hotel safety and security
 
 
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 In accordance with Indonesia laws and regulations, ensure availability and safe usage of the fire, gas and electrical equipment's and related.
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 Ensure that all fire equipment's are in proper working condition (detection equipment's and fire fighting equipment's).
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 Ensure regular fire drills in co-operation with the security department.
 
 
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 Financial Responsibilities
 
 
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 Concentrate on the optimization of the wellbeing and long life of all equipment's with constant preoccupation for the minimum expenses.
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 Directly responsible of maintaining his department costs and other expenses related as per guidelines defined.
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 Directly responsible of all needed equipment's purchases (spare parts, replacement parts, etc.), selection of suppliers in co-operation with purchasing manager.
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 Directly responsible of all needed equipment's receiving and the quality of control upon receiving as per purchase orders and proper storage of goods upon receipt in co-operation with the Accounting department and store.
 
 
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 Page 3 of 4
 
 
 <ul>
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 Responsible for setting all the par stock for maintenance dept. items, monitoring delivery with store and purchasing and avoiding shortage of goods.
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 Responsible for the preparation of the yearly budget,Capex plan and Monthly expenses forcast for for the Engineering department in co- operation with resident manager and for final approval of General Manager.
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 Responsible for keeping up to date concerning new products, energy saving measures and strategies, pricing of equipment's, etc.
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 Responsible for setting up energy saving plans and training/guidelines for all concerned to follow and assist when and where possible.
 
 
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 Legal Responsibilities
 
 
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 Responsible for keeping up to date concerning all Indonesian legislation's with regard to the technical and safety aspects.
 
 
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 Social Responsibilities
 
 
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 Define with RM &amp; GM the manpower planning. -Ensure the quality of recruitment.
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 Proposes to RM &amp; GM promotions and salary review within his team.
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 Ensure that all employees in his department have a proper job description and work objectives.
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 Ensure to respect all personnel procedures in terms of discipline, assessment, objectives and training.
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 Hires, trains, guides and evaluates performance of maintenance personnel according to skill in the various concerned areas.
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 Responsible of the grooming and motivation and general attitude of his employees.
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 Conducts meetings, briefings, training, etc. with the maintenance staff, keeping them informed of new policies and procedures and other information's pertinent to hotel operation.
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 Sees to it that the hotel's house rules and regulations are adhered to at all times and if necessary sees to it that commendations and disciplinary action notices are issued following established hotel policies.
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 Responsible of the professional skills of all his employees.
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 Responsible for the quality and quantity of all training programs, and proper planning and reporting of training, following the hotel policies on this subject.
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 Ensure at all times professional and co-operative relationship with all other department heads, RM, GM and more generally all employees within the hotel.
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 Ensure to respect al all time the hotels image both internally and externally.
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 Ensure at all times full respect of the confidentiality directly related to his function.
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 Performs duties common to all department heads and other duties, which may be assigned.
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 Attend daily briefings and weekly meetings as required.
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 Maintain a high commercial and professional attitude at all time and train the staff to do likewise.
 
 
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 Environment Sustainability Responsibilities
 
 
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 Comply health, safety, security policies of the hotel
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 Having knowledge and ability to support environment friendly operational approach
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 Having knowledge and ability to implement Earth Check principles in his/her scope
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 </ul>
</div>

Chief Engineer

Join Alila Hotels and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Alila Hotels

ABOUT_COMPANY

F&B Team Lead

Chief Engineer