Abrar Admin

Aljazira Bank | بنك الجزيرة

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 Strategic Competencies:
 
 
 <ul>
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 Ensure understanding of the strategic objective for the Bank and support in achieving the department's strategy and related strategic plans.
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 </ul>
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Manage the Digital Enablement function, supporting the delivery of major retail digital transformation initiatives including CRM, Lending Origination Systems, Unified Branch Systems, and Bank-wide Loyalty programs.
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 Coordinate the end-to-end digital demand intake process, supporting pipeline prioritization, business requirements documentation, and stakeholder alignment for all assigned digital transformation initiatives.
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 Support the management of digital budgeting, expenditure tracking, and investment optimization activities, ensuring all digital project spending is accurately monitored against approved allocations.
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 Coordinate the preparation, submission, and follow-up of SAMA regulatory approvals for digital products, features, and changes in accordance with applicable SAMA digital banking guidelines.
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 Manage digital audit, inspection, and regulatory observation activities, coordinating corrective action plans and tracking closure of all identified findings.
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 Coordinate with IT, product, operations, and compliance teams to follow up on transformation initiative delivery milestones, UAT activities, and production deployment timelines.
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 Collect and organize performance data, project status updates, and initiative progress reports for review and management reporting.
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 Inform of any delivery risks, regulatory concerns, budget variances, or digital initiative gaps requiring escalation.
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 Maintain accurate documentation of digital transformation initiatives, regulatory submissions, and audit findings in relevant systems.
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 Adhere to all applicable SAMA regulations, bank IT governance standards, and internal policies governing digital banking and transformation activities.
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 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Finance, Information Technology, Business Administration, or a relevant major is preferred.
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 Agile, PMP, or digital transformation management certification is preferred.
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 Around +5 years of experience with a preference 3 years of experience in a relevant role.
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 Prior experience in digital banking enablement, retail digital transformation, IT project delivery, or banking technology delivery within a banking environment or a relevant field is preferred.
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 </ul>
</div>

Retail Digital Enablement Manager

<div>
 
 
 ajb Remote Working Arrangement:
 
 
 <ul>
 <li>
 Remote work refers to a work arrangement where employees perform their job duties from home.
 </li>
 </ul>
 
 
 
 
 
 Strategic Competencies:
 
 
 <ul>
 <li>
 Ensure understanding of the strategic objective for the Bank and support in achieving the department's strategy and related strategic plans.
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Support in managing the social media channels for the Contact Center, Managing all customer-facing digital communication platforms.
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 Assist customers by responding to inbound calls, inquiries, requests, and complaints in a courteous, efficient, and professional manner.
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 Collect accurate customer information and complete relevant documentation to process service requests and resolve queries.
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 Seek opportunities to cross-sell bank products and services to customers during interactions based on identified needs.
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 Support the achievement of assigned call center KPIs including call quality scores, service levels, and customer satisfaction targets.
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 Inform customers clearly of available products, services, and relevant bank policies and procedures.
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 Gather and document customer feedback, complaints, and escalation details accurately in the call center system.
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 Help identify and escalate unresolved customer complaints or system issues to the Call Center Supervisor promptly.
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 Coordinate with relevant internal departments to follow up on customer requests that require cross-functional resolution.
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 Adhere to all applicable bank policies, compliance standards, and SAMA regulatory requirements at all times.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's in Business Administration, Banking, or a relevant major.
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 A relevant Professional Certificate is preferred.
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 No experience is needed with Bachelor's degree or around 1 year of experience with Diploma's degree.
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 Prior experience in call center operations, customer service, or banking customer support or a relevant field is preferred.
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 </ul>
 
 
 
 
 
 Key Skills:
 
 
 <ul>
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 Customer-Centric Approach
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 Customer Complaint Resolution
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 Regulatory Compliance and Risk Awareness
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 Product Knowledge
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 </ul>
</div>

Call Center Agent - Social Media (Remote)

Join Aljazira Bank | بنك الجزيرة and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Aljazira Bank | بنك الجزيرة

About Company

Retail Digital Enablement Manager

Call Center Agent - Social Media (Remote)