Qureos Mentor

Alkami Technology

<div>Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing&mdash;each solution can stand alone, but together they deliver more&mdash;to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. 
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best &amp; Brightest to Work For Nationally; and Comparably&rsquo;s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We&rsquo;re building a culture where each Alkamist can perform to their highest potential, and we&rsquo;re always on the lookout for the best and brightest minds. If you&rsquo;re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. 
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. 
Follow us on Glassdoor and LinkedIn!
The Sr ServiceNow Administrator is an experienced individual contributor responsible for the day-to-day administration, configuration, support, and continuous improvement of the ServiceNow platform in support of customer experience operations and enterprise workflow automation. This role applies strong functional and technical knowledge of the platform to maintain core ServiceNow capabilities, deliver well-scoped enhancements, improve process efficiency, and ensure stable and secure platform operations across multiple business workflows. The Sr ServiceNow Administrator works with moderate to high independence on complex support and configuration issues, partners with business and technical stakeholders to translate operational needs into practical platform solutions, and contributes to the adoption of governance standards, release discipline, and data quality practices. This role helps improve service delivery, self-service, reporting visibility, and user experience through effective administration of the ServiceNow AI Platform while ensuring alignment with operational priorities, compliance expectations, and overall broader Customer Experience objectives.
<h2 class="jobSectionHeader">Essential Duties &amp; Responsibilities</h2>
Platform Administration &amp; Operations<ul><li>
Administer the ServiceNow AI Platform platform by configuring and maintaining tables, forms, fields, views, notifications, knowledge content, service portals, and user access to support customer experience and enterprise service workflows.</li><li>
Provide guidance to less experienced administrators, analysts, or business users by sharing platform knowledge, reviewing configurations, and reinforcing sound ServiceNow practices.</li><li>
Follow established platform administration standards by applying consistent naming conventions, testing discipline, documentation practices, and change control procedures.</li><li>
Monitor platform performance and adoption by reviewing incidents, integration failures, scheduled jobs, user feedback, and workflow trends to identify issues and recommend improvements.</li><li>
Develop dashboards, reports, and operational metrics by organizing service data and platform information into useful views that support decision-making, workflow management, and service performance monitoring.</li></ul>
SDLC, Change &amp; Release Management<ul><li>
Support continuous improvement efforts by identifying opportunities to expand self-service, simplify workflows, reduce manual work, and improve the overall user experience in ServiceNow.</li><li>
Document platform configurations, procedures, support processes, testing evidence, rollback plans, release notes, and enhancement details to improve maintainability, audit readiness, and knowledge transfer.</li><li>
Participate in upgrades, patches, clone activities, and release changes by evaluating impacts, executing testing, documenting issues, and supporting production readiness and post-release stabilization.</li><li>
Partner with stakeholders across Customer Experience organization (CX), operations, engineering, and enterprise technology by gathering requirements, clarifying process needs, and translating business requests into practical ServiceNow enhancements.</li></ul>
Configuration, Development &amp; Workflow Automation<ul><li>
Configure and support core service management processes by maintaining Case, Incident, Request, Problem, Change, Knowledge, and related workflows using standard ServiceNow administration practices.</li><li>
Build and enhance workflow automation by using Flow Designer, business rules, UI policies, client scripts, and other platform capabilities to reduce manual effort and improve process consistency.</li><li>
Support Service Catalog and request fulfillment capabilities by creating and maintaining catalog items, record producers, variables, approvals, task routing, and associated request workflows.</li><li>
Troubleshoot complex platform issues by analyzing configuration, scripts, integrations, logs, scheduled jobs, and data relationships to identify root causes and implement corrective actions.</li></ul>
Integrations &amp; Data Management<ul><li>
Contribute to CMDB-related administration by supporting configuration item data maintenance, reconciliation activities, and discovery-dependent workflows where applicable.</li><li>
Maintain data quality across platform records and configuration elements by monitoring accuracy, resolving inconsistencies, and supporting governance processes that improve the reliability of operational data.</li><li>
Maintain data access and retention policy adherence.</li><li>
Support integrations and data exchange by assisting with REST and API connections, import sets, transform maps, IntegrationHub actions, and related interface support activities.</li></ul>
Security, Compliance &amp; Audit<ul><li>
Maintain platform security and access configurations by administering roles, groups, ACLs, and approval paths in accordance with established governance, privacy, and control requirements.</li><li>
Maintain platform change log and ensure all configuration changes are traceable, tested, and auditable.</li></ul><h2 class="jobSectionHeader">
Recommended Experience &amp; Education</h2>
Minimum Years of Experience 
 5 years of related experience in ServiceNow administration, supporting one or more product areas for ITSM, CSM, HRSD, ITOM, or custom enterprise platforms, or 3 years with an advanced degree.
Education Level 
Bachelor&rsquo;s degree in Information Systems, Computer Science, Business Technology, or a related field is preferred; equivalent practical experience may substitute for formal education.
Required
 &middot; Strong knowledge of ServiceNow administration, including tables, forms, fields, roles, groups, notifications, update sets, and core platform configuration.<ul><li>Hands-on experience supporting ITSM/CSM capabilities such as Case, Incident, Request, Problem, Change, Knowledge, and Service Catalog administration.</li><li>Experience building and maintaining workflow automation using Flow Designer and standard ServiceNow platform capabilities.</li><li>Working knowledge of platform security concepts, including ACLs, role-based access, approval structures, and secure administrative practices.</li><li>Experience troubleshooting platform issues across configuration, integrations, scripts, data quality, and scheduled processes.</li><li>Working knowledge of REST APIs, import sets, transform maps, IntegrationHub, and common enterprise integration patterns.</li><li>Experience building reports, dashboards, SLA-related metrics, and operational performance views within ServiceNow.</li><li>Strong analytical, documentation, communication, and stakeholder partnership skills with the ability to manage competing priorities effectively.</li></ul>
Preferred<ul><li> ServiceNow Certified System Administrator certification.</li><li>Additional ServiceNow certifications in areas such as ITSM, Application Development, or Implementation Specializations.</li><li>Experience supporting CMDB, MID server, discovery-related data, asset-related records, or configuration governance practices.</li><li>Working knowledge of JavaScript, Glide concepts, or scripting used to support advanced ServiceNow administration.</li><li>Experience in SaaS, fintech, banking technology, customer support, or regulated operating environments.</li><li>Familiarity with ITIL and SDLC practices, audit support, release management, or compliance-oriented control environments.</li></ul>
The salary range for this position is: $131,000 - $145,000<h1 class="jobSectionHeader">
Cool Things to Know</h1>
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
<h1 class="jobSectionHeader">The Important Stuff</h1>
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
#LI-REMOTE</div>

Sr. ServiceNow Administrator

<div>Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing&mdash;each solution can stand alone, but together they deliver more&mdash;to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. 
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best &amp; Brightest to Work For Nationally; and Comparably&rsquo;s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We&rsquo;re building a culture where each Alkamist can perform to their highest potential, and we&rsquo;re always on the lookout for the best and brightest minds. If you&rsquo;re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. 
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. 
Follow us on Glassdoor and LinkedIn!
The Senior Taxonomist supports the day-to-day function of the Data &amp; Marketing Solutions group by classifying transactions into a taxonomy using rules-based query language. Taxonomists work directly with the data, contextualizing it for better analysis, and continually audit and update the taxonomy to grow with data sets to ensure their long-term usability and best serve our clients. A successful Senior Taxonomist has an eye for detail, a knack for research, and aligns their work to established best practices. As part of the Engineering Group, the Senior Taxonomist leads other taxonomists on team initiatives and works with cross-functional teams for special projects.
Essential Duties &amp; Responsibilities:<div><ul><li> 
Research terms for classification within our standard taxonomy process utilizing the internet as well as our internal taxonomy</li><li>Use in-house software to classify daily imports of transaction data.</li><li>Update taxonomy categories in accordance with written standards and communicating changes among the team</li><li>Identify opportunities for rules adjustments as well as creating new rules that allow for accurate automatic classification</li><li>Proactively identify and remediate incorrect categories and categorizations.</li><li>Monitor market trends and fill gaps in data coverage for new and upcoming industries.</li><li>Lead teammates in collaborative efforts on special projects and cross functional teams</li><li>Train new employees on the usage of our systems and processes</li><li>Generate documentation for established processes to ensure consistency.</li><li>Mentor junior team members on system and processes</li></ul></div>
Recommended Experience &amp; Education 
Minimum Years of Experience
Typically requires a minimum of 5 years of related experience; or 3 years and an 
advanced degree
Education Level Bachelor&rsquo;s degree in Library or Information Science or another related field or
equivalent work experience
Knowledge, Skills, &amp; Qualifications 
Required<div><ul><li> 
Demonstrates a proficiency in taxonomy classification and understands hierarchical ontologies</li><li>Expert in internet research and finding smaller brands</li><li>Excellent analytical and problem solving skills</li><li>Can work independently with minimal supervision</li><li>Ability to communicate effectively with internal and external stakeholders, including Sr management both written and verbal</li><li>Curiosity for solving problems and finding answers</li><li>High degree of: quality, accuracy, accountability</li><li>Collaborate with stakeholders at all levels to understand business requirements, priorities, and challenges</li></ul></div><div>
Preferred 
<ul><li>Masters of Library and Information Science or equivalent</li><li>T-SQL experience</li></ul></div><div>
Physical Demands 
<ul><li>Ability to lift a minimum of 5 pounds to a maximum of 10 pounds unassisted</li><li>Ability to stand, sit, stoop, walk, stretch, reach, and use full range of body motions</li><li>Manual dexterity as required for specific equipment</li></ul></div>
The salary range for this position is: $50,000 - $70,000<h1 class="jobSectionHeader">
Cool Things to Know</h1>
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
<h1 class="jobSectionHeader">The Important Stuff</h1>
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
#LI-REMOTE</div>

Sr Taxonomist

<div>Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing&mdash;each solution can stand alone, but together they deliver more&mdash;to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. 
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best &amp; Brightest to Work For Nationally; and Comparably&rsquo;s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We&rsquo;re building a culture where each Alkamist can perform to their highest potential, and we&rsquo;re always on the lookout for the best and brightest minds. If you&rsquo;re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. 
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. 
Follow us on Glassdoor and LinkedIn!
Alkami is hiring a Manager, Cybersecurity Fusion Center who will be championing the data and environment protection needs of Alkami and its clients. 
 
The leader selected for this position will coach and mentor a growing team while remaining hands-on with Cybersecurity Fusion Center processes, tooling, and investigations. In addition to owning the cybersecurity fusion center discipline, you will also be working with other cross functional teams - Security Architecture, Security Engineering, Identity and Access Management, SRE, IT, and Compliance - to advance the cybersecurity agenda of the enterprise. 
 
Alkami believes in empowering its leaders for growth and success and this position will reflect that - you will have representation in the Information Security Steering Committee along with other key forums across the company. 
 
Your technical aptitude, a background in Information Security, strong problem solving skills, and collaboration skills will help drive the program to the next level. This position is hands-on and requires engagement and collaboration with the team. The Cybersecurity Fusion Center Manager will be responsible for the evaluation of individual and team performance driven by metrics and goals throughout the year. Lastly, this person should be a thought leader to drive technical discussions, triage, research, and investigate both active and potential threats to the Alkami ecosystem.
<h2 class="jobSectionHeader">Key Responsibilities &amp; Duties:</h2>
Cybersecurity Fusion Center Manager will:<ul><li>Lead, develop, mentor, and manage the activities of security analysts and individual contributors for the Alkami Cybersecurity Fusion Center team.</li></ul><ul><li>Execute and improve the core functions of the SOC, including threat detection and prevention, analysis, incident response, systems and network security monitoring, investigations, and data leakage prevention.</li></ul><ul><li>Oversee SIEM processes for monitoring, investigative techniques, use case development, monitoring dashboards, and health checks for optimization and assurance of logging all required devices.</li></ul><ul><li>Research, develop, and maintain industry knowledge of new tools, techniques, industry best practices (CIS, CSA, NIST), and process improvements for the detection, analysis, and response to new and emerging security threats.</li></ul><ul><li>Develop and publish security operational metrics and dashboards and provide input to departmental KPI's and performance goals.</li></ul><ul><li>Own and improve key operational measures including MTTD and MTTR, using those metrics to drive performance, process refinement, and team accountability.</li></ul><ul><li>Manage detection engineering priorities including alert tuning, use case development, detection coverage, and false positive reduction across core security platforms.</li></ul><ul><li>Maintain and operationalize threat intelligence feeds to improve detection logic, triage quality, and response effectiveness.</li></ul><ul><li>Participate as required during oversight activities by outside regulators, auditors, clients, and other stakeholders as appropriate.</li></ul><ul><li>Partner with senior members of the Offensive Security team to ensure focus on testing, verifying, and validating existing security controls.</li></ul><ul><li>Manage the vulnerability management program and partner across the organization to drive remediation, accountability, and risk reduction.</li></ul><ul><li>Ensure security analysts investigate and respond to cybersecurity incidents and alerts following established playbooks and documented procedures.</li></ul><ul><li>Drive continuous improvement of security playbooks, alerting logic, false positive reduction, and reporting to improve operational effectiveness.</li></ul><ul><li>Provide recommendations based on emerging threats, threat intelligence, and observed trends to improve Alkami&rsquo;s defensive posture and response readiness.</li></ul><ul><li>Partner with Tier II analysts, Security Engineering, and other internal teams as necessary to diagnose problems, resolve time-critical issues, and improve response capability.</li></ul><h2 class="jobSectionHeader">
Qualifications:</h2><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Security, or related field (or equivalent practical experience).</li></ul><ul><li>8+ years relevant experience in the Information Security field.</li></ul><ul><li>5+ years of leadership and management experience within Information Security.</li></ul><ul><li>SOC leadership and management experience.</li></ul><ul><li>Experience leading incident response, security monitoring, and operational security programs in a fast-paced environment.</li></ul><ul><li>Cyber Security Certifications one or more: CEH, CISSP, GCIH, GSEC, GCIA, GMON, OSCP, or equivalent.</li></ul><h2 class="jobSectionHeader">
Desired Skills:</h2><ul><li>In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, and detection engineering.</li></ul><ul><li>Experience in security device management, SIEM (Splunk), EDR, and related security tools.</li></ul><ul><li>Proficient in Incident Management and Response processes and procedures.</li></ul><ul><li>Experience in threat management and evaluating the emerging threat landscape.</li></ul><ul><li>Proficient in preparation of reports, dashboards, and documentation.</li></ul><ul><li>Excellent communication and leadership skills.</li></ul><ul><li>Ability to handle high pressure situations.</li></ul><ul><li>Thrive and enjoy working in a fast-paced environment, surrounded by brilliant and like-minded people.</li></ul>
The salary range for this position is: $144,000 - $180,000<h1 class="jobSectionHeader">
Cool Things to Know</h1>
Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
<h1 class="jobSectionHeader">The Important Stuff</h1>
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
#LI-REMOTE</div>

Manager, Cybersecurity Fusion Center

Join Alkami Technology and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Alkami Technology

About Company

Sr. ServiceNow Administrator

Sr Taxonomist

Manager, Cybersecurity Fusion Center