Urwah Admin

AllStars-IT

<div></div><div><div><div><h1 class="jobSectionHeader"><b>Support Engineer</b></h1>
</div><div><div><div><div>Level</div>
</div><div>Middle</div>
</div><div><div><div>Department</div>
</div><div>Support</div>
</div><div><div><div>Type</div>
</div><div>Full Time</div>
</div><div><div><div>Project</div>
</div><div>NDA</div>
</div></div></div><div><div><div>Locations:</div>
<div><div><div>Remote</div>
</div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Posted on:</div>
<div>July 31, 2026</div>
</div><div><div>Job ID:</div>
<div>89gKib</div>
</div></div></div><div><h3 class="jobSectionHeader"><b>About the Company</b></h3>
<div>Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.
<br>
<br>
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
</div></div><div><div><h3 class="jobSectionHeader"><b>About the Project</b></h3>
</div><div></div><h3 class="jobSectionHeader"><b>Required skills:</b></h3>
<div><p><b>Must Have</b></p>
<ul><li>1-2 years of work experience, preferably with a SaaS company.</li>
<li>Demonstrates familiarity with fundamental customer support principles and hands-on experience utilizing Zendesk, Jira or other CRM.</li>
<li>Basic knowledge of web technologies and software applications (familiarity with SaaS platforms is a plus).</li>
<li>Excellent communication skills with the ability to explain complex concepts in a clear, user-friendly manner.</li>
<li>Strong problem-solving skills and a proactive approach to resolving customer issues</li>
<li>Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment.</li>
<li>Ability to work in a fast-paced, startup environment with a high level of autonomy.</li>
<li>A customer-first mindset and a passion for delivering a great user experience.</li>
<li>Perfect English.</li>
</ul></div><h3 class="jobSectionHeader"><b>Scope of work:</b></h3>
<div><ul><li>Serve as the first point of contact for customers via email, chat, and phone to resolve product-related issues.</li>
<li>Provide timely and effective technical support, troubleshooting problems, and guiding users through solutions.</li>
<li>Document customer interactions, steps taken to resolve issues, and escalate complex cases to Tier 2 support or engineering teams when necessary.</li>
<li>Assist with user onboarding, training, and general inquiries to enhance customer experience.</li>
<li>Collaborate closely with the product and development teams to report bugs and suggest improvements based on customer feedback.</li>
<li>Stay up-to-date with product updates, new features, and best practices to effectively support users.</li></ul></div></div></div><div></div>

Support Engineer

<p></p><div><div><div><p>DevOps Engineer</p></div><div><div><div><p>
Level</p></div><div>
Senior</div></div><div><div><p>
Department</p></div><div>
Other IT Positions</div></div><div><div><p>
Type</p></div><div>
Full Time</div></div><div><div><p>
Project</p></div><div>
NDA</div></div></div></div><div><div><p>
Locations:</p><div><div><div><div>
India</div></div></div></div></div></div><p></p><div><p>
Job Details</p><div><div><div>
Posted on:</div><div>
June 30, 2026</div></div></div></div><p></p><div><p>
About the Company</p><p>
Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.<br>
<br>
With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.</p></div><div><div><p>
About the Project</p></div><p></p><div><p><b>
About the client:</b></p><p>
Our client is a <b>global leader in AI-powered, video-first platforms</b>, used by enterprises, media companies, and educational institutions worldwide.</p><p><b>
About the role:</b></p><p>
As a <b>DevOps Engineer</b> in the Platform team, you will deploy video infrastructure and applications to meet the business goals of some of the largest and most sophisticated clients. You will be responsible for deploying, tuning, and maintaining large-scale video management and video delivery solutions. You will often act as a trusted advisor to clients&rsquo; business stakeholders and have a tangible impact on their business operations and overall success.</p><p><b>
Company's Technical Stack consists of:</b></p><p>
K8s, GitOps, AWS, Helm, Terraform, ArgoCD, Ansible, Jenkins, Node, Prometheus/Thanos, Go, Linux, Redis, MongoDB and any other buzzwords you could think of :)</p></div><p></p><p>
Required skills:</p><div><ul><li>
Hands-on experience with IaC tools like Terraform and Ansible</li><li>
A strong familiarity with Kubernetes and related deployment and management suites (e.g. Helm, Kustomize, ArgoCD)</li><li>
Strong expertise in Linux system administration (shell scripting and cli)</li><li>
Experience working with data layer, maintaining, administering, upgrading and supporting (MySQL, Elasticsearch, Sphinxsearch)</li><li>
Experience working and maintaining Caching layers (Memcached, Redis etc)</li><li>
Experience working within on-prem and on-demand cloud platforms, such as AWS, GCP, Azure, etc.</li><li>
Experience deploying and managing medium to large scale web application stacks: LAMP, load balancers (Haproxy, nginx, traefik), Searching engines (Elastic and Sphinxsearcg), caching layers (such as Memcached, Redis etc)</li><li>
Experience working on SaaS companies (mid and large sizes) with multiple environments</li></ul><p><b>
These would also be nice:</b></p><ul><li>
Experience managing multi-tenant environments and the process considerations that go along with it</li><li>
Good understanding of common web-facing programming languages and frameworks (PHP, NodeJS, Python)</li><li>
Experience and familiarity with Linux binaries compilation (gcc, make, and creation of Makefiles)</li></ul></div><p>
Scope of work:</p><div><ul><li>
Deploy, manage, tune, and maintain our robust video platforms, applications, and infrastructure using latest the technologies such as K8s, cloud native applications and IaC</li><li>
Participate in planning and design to define the product offerings</li><li>
Work closely with other DevOps team members to improve deployment tools and processes</li><li>
Collaborate with members of our R&amp;D and core platform teams to improve client's platform based on real-world use cases</li><li>
Work within an agile project framework</li><li>
Troubleshooting real production scale issues in live</li><li>
Good response and communication handling under pressure</li><li>
Being responsible and accountable for production changes</li></ul></div></div></div><p></p>

DevOps Engineer

Join AllStars-IT and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

AllStars-IT

About Company

Support Engineer

DevOps Engineer