Abrar Admin

All Time Health

SummaryThe Medical Receptionist is the first point of contact for patients and plays a critical role in creating a welcoming, professional, and compassionate experience. This individual manages front desk operations, patient check-in/check-out, scheduling, and administrative support while maintaining confidentiality and exceptional customer service in a fast-paced medical environment.Key ResponsibilitiesPatient Experience &amp; Front Desk Operations<ul><li>Greet patients and visitors warmly, ensuring a positive first impression</li><li>Check patients in and out accurately and efficiently</li><li>Verify patient demographics, insurance information, and required documentation</li><li>Collect co-pays, payments, and obtain necessary signatures</li><li>Manage patient flow and communicate delays or updates as needed</li></ul>Scheduling &amp; Communication<ul><li>Schedule, reschedule, and confirm appointments across providers and services</li><li>Answer incoming phone calls, voicemails, texts, and portal messages promptly</li><li>Route patient inquiries to appropriate clinical or administrative staff</li><li>Provide general information regarding clinic services, policies, and next steps</li></ul>Administrative &amp; Office Support<ul><li>Maintain accurate patient records in the EMR/EHR system</li><li>Scan, upload, and organize patient documents</li><li>Coordinate referrals, records requests, and basic insurance-related tasks as assigned</li><li>Support clinic staff with administrative needs to ensure smooth daily operations</li></ul>Compliance &amp; Professional Standards<ul><li>Maintain HIPAA compliance and patient confidentiality at all times</li><li>Follow clinic policies, procedures, and safety protocols</li><li>Represent the practice with professionalism, empathy, and discretion</li></ul>QualificationsRequired<ul><li>High school diploma or equivalent</li><li>1+ year of experience in a medical office, healthcare front desk, or customer-facing role</li><li>Strong communication and interpersonal skills</li><li>Excellent organizational skills and attention to detail</li><li>Comfort with EMR/EHR systems and basic computer applications</li></ul>Preferred<ul><li>Experience in a specialty medical practice (e.g., fertility, OB/GYN, outpatient clinic)</li><li>Insurance verification or medical billing familiarity</li><li>Bilingual skills a plus</li></ul>Skills &amp; Competencies<ul><li>Patient-centered mindset with strong customer service skills</li><li>Ability to multitask and prioritize in a busy clinical environment</li><li>Calm, professional demeanor under pressure</li><li>Team-oriented with a proactive approach to problem-solving</li></ul>Pay: From $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Medical receptionist: 1 year (Required)</li></ul>Location:<ul><li>Hoffman Estates, IL 60192 (Preferred)</li></ul>Work Location: In person

Medical Receptionist

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All Time Health

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Medical Receptionist